Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGrace Curry from the lettings team has been enormously helpful and proactive in dealing with tenants and contractors prior to letting my property. Grace has been in regular contact throughout and I have always felt up to speed with progress. Many thanks.
Carmine · 23 September 2024
Agent replied · 23 October 2024
Dear Carmine Ruggiero,
Thank you for taking the time to leave such a positive review of your experience with Grace and our lettings team at Chancellors - Bracknell Estate Agents. We are delighted to hear that Grace provided you with an enormously helpful and proactive service in dealing with your property's tenants and maintenance contractors.
We pride ourselves on delivering excellent customer service and keeping our clients informed every step of the way, so it is fantastic to hear that you always felt up to speed with progress. We will ensure that Grace and the team receive your kind words and continue to provide the same level of service to all our clients.
Thank you once again for choosing Chancellors - Bracknell Estate Agents for your property needs.
Best regards,
Chancellors - Bracknell Estate Agents.
★★★★★ 5/5
GoogleDealing with Mandy for my rented house has been a great experience. She is very professional, responsive and communication is always very good!
Amir · 22 July 2026
Agent replied · 22 August 2026
Thank you so much for your wonderful feedback, Amir! We're thrilled to hear that your experience with Mandy has been so positive. At Chancellors - Bracknell Estate Agents, we pride ourselves on professionalism and effective communication, and it's great to know that we met your expectations. If you need anything else in the future, don't hesitate to reach out!
★★★★★ 5/5
GoogleWe have had a great experience with this company. Really friendly and helpful staff that have kept us updated frequently and answered any questions that we had.
Chloe · 22 June 2026
Agent replied · 22 August 2026
Thank you so much for your wonderful feedback, Chloe! We're thrilled to hear that you had a great experience with us at Chancellors - Bracknell Estate Agents. Our team is dedicated to providing friendly and helpful service, and we're glad we could keep you updated and assist with your questions. We truly appreciate your support and look forward to helping you again in the future!
★★★★★ 5/5
GoogleI would like to thank the team at Chancellors for the support they have given in renting a property. In particular Juliet who has been very helpful and informative. Any problems that have occurred with the tenancy have been quickly resolved by her and the team around her.
Clive · 22 May 2024
Agent replied · 21 June 2024
Thank you for leaving us this great review Clive, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!
★★★★★ 5/5
GoogleHollie was an absolute pleasure to deal with. Felt like she did everything for us, always emailed back and called to keep us informed. Gave us great info and always detailed feedback. Hollie did her best with every viewing and was always able to tell the clients the correct info. Would recomend Hollie to all of our friends
Matt · 2 October 2023
Agent replied · 30 March 2024
Thank you Matt for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
★★★★★ 4/5
GoogleSasha has been a huge help to me and my husband whilst we’ve gone through a challenging time with Chancellors. She clearly explained everything to us, whilst being patient with our queries, and solved our problem with 1 day. Thank you Sasha!
Amelia · 17 August 2024
Agent replied · 24 August 2024
Thank you Amelia for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
★★★★★ 5/5
GoogleJason Byrne has been an exceptionally professional, receptive, and friendly property manager; everything a tenant could hope for. It’s been a real pleasure working with him, and I highly recommend Chancellors based on my experience.
Elias · 3 December 2024
Agent replied · 10 December 2024
Thank you for your wonderful review, Elias! We're thrilled to hear about your positive experience with Jason. He truly exemplifies our commitment to excellent service at Chancellors. Your recommendation means a lot to us, and we look forward to assisting you in the future!
★★★★★ 5/5
GoogleStephen has been very helpful in the first few days of our new tenancy. Since he has made contact to introduce himself we have brought a few issues to his attention. Steve has been very prompt in bringing this to the landlords attention and organising contractors to get these issues rectified. Steve has replied to emails in good time and I have not yet failed to reach him on the phone.
Morgan · 29 July 2022
Agent replied · 29 July 2023
Hi Morgan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them
★★★★★ 5/5
GoogleChancellors is a highly reliable company. We rented a house through them, and over the past 5 years, they have consistently taken care of any issues that arose with the property. Whenever something needed attention, they were quick to respond and resolve it. Morgan Tong, in particular, was always extremely professional and went above and beyond to ensure we were well taken care of in every situation. His dedication and hard work truly made a difference.
Thank you so much for all of your continued support and help throughout our time with you!
Zoltan · 9 January 2025
Agent replied · 23 January 2025
Thank you, Zoltan, for your wonderful review! We're thrilled to hear that you had such a positive experience with us over the past 5 years. Morgan will be delighted to know his efforts made a difference. We appreciate your trust in Chancellors and look forward to continuing to support you in the future!
★★★★★ 5/5
GoogleGreat experience with Hollie Callaghan. Her email responses are always timely, making the communication very smooth. Friendly, professional, and highly recommended!
Piotr · 22 July 2026
Agent replied · 22 August 2026
Thank you, Piotr, for your wonderful feedback! We're thrilled to hear about your great experience with Hollie Callaghan. Timely communication and professionalism are what we strive for, and we're glad to know that you felt supported throughout your interactions. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleGeorgia is very helpful and responsive to my request. It's a pity that I didn't work finally with her for my new move but recommended her for others with her good & quick follow up service!
Dionna · 4 November 2024
Agent replied · 11 November 2024
Hi Dionna, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleExcellent is an understatement. Dylan was very good and helpful. He kept us informed and updated every step of the way. He has great people skills. Easy to feel comfortable around him.
Walter · 27 December 2024
Agent replied · 10 January 2025
Thank you, Walter, for your fantastic review! We're thrilled to hear that Dylan provided you with excellent service and made you feel comfortable throughout the process. Your satisfaction is our top priority, and we appreciate your kind words about our team's communication and people skills. If you need anything else in the future, don't hesitate to reach out!
★★★★★ 5/5
GoogleJust want to say a huge thank you to Rebecca Fields for welcoming us so nicely and providing us with all the information and assistance we needed for our new rental property. Rebecca is informative, professional, and her customer service is excellent with prompt replies. I highly recommend Rebecca.
Kate · 16 March 2024
Agent replied · 30 March 2024
Hi Kate, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleThe team members I've been acquainted with, Leeann and Freya, have been nothing but amazing! Quick and clear responses to all questions. Kept everything very streamlined and easy on my own end after placing the house offer. Having up to date at every step. Has been a great experience as a first time buyer!
IEdddiii · 22 October 2025
Agent replied · 22 August 2026
Hi iEdddiii, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
FacebookI have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference
In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!
Evie · 13 October 2020
Agent replied
Great feedback Shannon!
★★★★★ 1/5
FacebookWell where do you start.
Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting.
Office Manager????????? Who ?
THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION.
The background.
A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family.
Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete.
During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties.
This was a struggle as the letting team did not know a particular body part from their elbow.
15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL.
There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless.
GREAT WORK CHANCELLORS!!!!!!!!!!
David · 9 August 2020
Agent replied
I was acting as guarantor on this property and would like to understand why the landlady has withdrawn. Surely a phone call would have been more appropriate, a simple courtesy!!!!
★★★★★ 5/5
GoogleI have just put my house on the market and was incredibly impressed with the speed, efficiency and overall work of Liberti Green, who was able to produce a top-notch brochure for my property within just a couple of working hours of having the resources. When I said I wanted to be on the market asap, she really did her bit in ensuring it happened. Thank you Liberti!
Simon · 2 September 2022
Agent replied · 29 July 2023
Hi Simon, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleMonica Lee were excellent. She provided exception service.
Tural · 22 September 2025
Agent replied · 22 August 2026
Thank you, Tural! We're thrilled to hear that Amy provided you with excellent service. Your feedback means a lot to us, and we appreciate your support!
★★★★★ 5/5
GoogleLeeann Giles is a very good communicator, follows up phone calls with an email confiming relevant points discussed. Also good at chasing up solicitors to help keep things moving.
Robert · 16 January 2025
Agent replied · 23 January 2025
Thank you, Robert and Carole, for your wonderful review! We're thrilled to hear that Leeann's communication and follow-up have made a positive impact on your experience. Keeping things moving smoothly is our priority, and it's great to know she was able to assist you effectively. We appreciate your feedback and look forward to serving you again!
★★★★★ 5/5
GoogleCharlotte and her team, as well as Jordan Gibbs have been nothing but good throughput the entire process. Securing our house was quick and efficient and quite frankly the only thing that slowed us down was ourselves as the tenants!
Sebastian · 25 July 2024
Agent replied · 24 August 2024
Thank you for leaving us this great review Sebastian, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 1/5
FacebookChancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today.
At 1410 nobody had arrived and so I called the office …..
1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was?
2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!!
Its better to tell the truth than to try and come up with pathetic excuses which can be checked.
I have told them I have no faith in them and to take me off their books.
Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.
Kev · 11 March 2020
Agent replied
Hi Kev, we are sorry to read of your issue. Please contact me on 01344 408487 and I will be happy to assist you. Thank you, Chris.
★★★★★ 5/5
GoogleJames is a great asset to Chancellors. He has a very calm demeanour and is very professional. Regardless of the query he always gets the job done. It’s been a pleasure and he has made this experience less stressful. Thank you.
Rebecca · 25 June 2024
Agent replied · 24 August 2024
Thank you for leaving us this great review Rebecca, we will be sure to pass this fantastic feedback onto James We are delighted that you had such a great experience with us and James!
★★★★★ 5/5
GoogleJasmine Hardie was really helpful with replacing our washing machine in our house we just moved in. She has been very helpful and responsive. She communicated well with myself and the landlord and kept me update about the process and when the washing machine arrives. Thank you!
Julia · 29 February 2024
Agent replied · 30 March 2024
Thank you Julia for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleHaving Tanja as my sales progressor ensured a smooth journey through the stressful process of moving. She always explained everything clearly and I always felt she was on my side helping to liaise with the conveyancer. Thank you Tanja!
Catherine · 27 July 2024
Agent replied · 24 August 2024
Hi Catherine, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
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