Trusted Agent profile
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★★★★★
1,238 reviews across 2 platforms
One Station Square, Bracknell RG12 1QB
Part of Chancellors, see every office.
Chancellors's Bracknell office at One Station Square is rated 4.3 out of 5 across 1,238 reviews on two platforms, including 885 Google reviews rated 4.5. The 353 Facebook count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Chancellors. Each award is assessed separately from the review sites.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
GoogleRebecca has been an excellent property manager for us. She took care of all the references, kept clear communication with the landlord, and quickly arranged the fixes we needed at our home. Really appreciate her support 🙏🏻 …
Thank you Igor for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleThanks Megan for quickly and efficiently sorting out an issue over a payment to us.. Money has indeed arrives, thanks so much!
Thank you Keith for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleSince Juliet Ehinger has taken over as property manager, I have never been so satisfied with the service at Chancellors. Juliet is very approachable and professional with her work. She has been extremely helpful, reliable and prompt with her responses whenever I have had any issues or queries. I believe Juliet to be a huge asset to Chancellors; I would recommend her to anyone!
Thank you so much for your glowing review, Bethany! We're thrilled to hear that Juliet's management has made such a positive impact on your experience with us at Chancellors. Her professionalism and approachability are truly valued, and we’re delighted that she has been so helpful and reliable. Your recommendation means a lot to us. If you need any further assistance, don’t hesitate to reach out!
5/5
GoogleI had a complicated refund situation while I was overseas, and Jake LaCosta from Chancellors provided outstanding support throughout the process. Despite the challenges with international communication, Jake remained patient, professional, and proactive in helping us verify details and complete the refund. He went out of his way to accommodate alternative contact methods and kept us informed every step of the way. Thanks to his persistence and care, the refund was successfully processed. I’m very grateful for Jake’s assistance and would highly recommend his service to anyone looking for reliable and responsive support.
Thank you so much for your kind words and thoughtful feedback. We're thrilled to hear that Jake was able to support you effectively during a challenging situation. We'll be sure to pass on your appreciation!
5/5
GoogleAmy was very helpful and gave good advice regarding the renewal Very efficient and always kept us informed
Thank you David for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GooglePROFESSIONAL NEGLIGENCE, RELUCTANCE & FRAUD Our personal experience was very bad with this letting agent - since day one. We were supposed to have the property cleaned, painted and ready for us to move in. They neglected everything we had agreed on. The house was not painted, (also walls painting were different than pictures provided, some walls had mould!) the master bedroom was inhabitable for over a month due to a terrible smell from the carpet (smelled like a wet dog) and we eventually received confirmation tenants before us had there a big dog! The carpet had to be replaced as acknowledged by the landlord!!! Secondly, all toilet seats were broken and dangerous to use. When our kids wanted to use toilets we had to be there as well just to make sure they don't hurt themself. They deliberately endangered us. Thirdly, the main shower unit was not working for a month and we couldn't use it until it was replaced. Lastly, the alarm in the property was not working for several months, initially nobody could provide us the code and also the unit malfunctioned and started 'screaming' very loudly - battery had to be removed and new unit installed. Insurance is needed but fundamentally they failed to provide means to engage alarm in case insurance claim is made. Full rent was paid but they never offered any compensation for these inconveniences. We dealt with a few agents there but one deserves to be mentioned here - H M. That individual is one UNPROFESSIONAL character. After we provided all justifications and evidence, she kept finding non logical reasons to cover up their professional negligence. IT IS NOT ONLY EXPECTING MONEY TO BE PAID ON TIME (WHAT WE ALWAYS DID) BUT ALSO TAKING RESPONSIBILITIES ESPECIALLY WHEN YOU ARE AT FAULT! Shame on your dirty working practices and the way how some agents deal with reported issues. UPDATE: After exchanging several emails with directors (as they advised in their response here), the outcome was very much expected. They continued to cover up their professional negligence and wrongdoing, finding illogical excuses. The case has been reported also to public authorities.
Hi Jan, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleGeorgina was really professional and effective in dealing with our matter and kept us well aware/updated about the progress.
Thank you Khimology for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleI have liased with Kallee Ferguson during the process of my house purchase via the Chancellors Sales Progression Team in Bracknell. Kallee has been incredibily supportive and professional throughout this process. …
Thank you for leaving us this great review adey, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleGeorgia was very diligent and thorough in her approach, with excellent knowledge.
Thank you, Deborah, for your wonderful review! We're pleased to hear that Georgia's diligent and thorough approach, along with her excellent knowledge, made a positive impact on your experience. We appreciate your feedback and look forward to serving you again soon!
5/5
GoogleI just wanted to say thank you for the excellent service you’ve provided. Everything has been handled so professionally and efficiently, and it’s made the whole process smooth and stress-free. …
Hi Surbir, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI had an excellent experience with Chancellors Letting Agency, thanks to Jack and Natasha. From the viewing to the handover of keys, the process was seamless. Jack was friendly and helpful during the viewing, while Natasha stood out for her availability and prompt responses throughout. Their professionalism made the entire process stress-free. Highly recommend!
Dear Krishna, thank you for your fantastic review! We're thrilled to hear that Jack and Natasha provided you with an excellent experience. Our team strives to make the letting process as seamless as possible, and we're glad you felt supported throughout. Your recommendation means a lot to us! If you need anything in the future, please don’t hesitate to reach out. Best wishes, Chancellors - Bracknell Estate Agents.
5/5
GoogleMarco has been extremely helpful in keeping. I was away on holiday when my tenants relinquished their tenancy on my rental property but he kept me up to date with everything concerned with the ending of a tenancy such as booking out inventory and the handing over of the keys. He was always polite and friendly and did exactly what he said he would do. Thank you Marco.
Thank you for this wonderful review Marilyn, we are pleased that you had such a positive experience with us.
5/5
GoogleChancellor is very professional and proactive in all areas. Defo thanks to Aniella, Rob, and Andrew who helps a lot.
Dear Ziling He, Thank you for your kind words! We're thrilled to hear that you found our team, Aniella, Rob, and Andrew, helpful and that you had a positive experience with Chancellor. Your feedback is invaluable and motivates us to continue providing excellent service. We look forward to assisting you again in the future!
5/5
GoogleAmy was incredibly helpful and welcoming during our phone conversation. As a group of second-year students searching for housing, we greatly appreciated her assistance in making the process smoother and less stressful. Her guidance has been invaluable, and we are grateful for her support as we move forward with our housing search. Thank you, Amy!
Thank you Geri for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleMegan Courtney was very helpful and friendly. She ensured as tenants we were treated fairly and checked through emails and paperwork to ensure that our check out from a property went smoothly and checked the deposit and if any deductions were necessary. Megan kept us up to date by calling and emailing us and spoke with positivity and genuine, friendly customer service. Thank you
Thank you for leaving us this great review Jessica, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!
5/5
GoogleAmy was very helpful and competent. Timely execution
Thank you Francesco for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleJames Johnson is fantastic to deal with. An extremely professional agent - following up with seller and buyer, taking time to understand complex situations, and always working through to find the best resolution. We particularly appreciated the regular proactive updates. Thank you James, it was a pleasure to deal with you and we appreciated all your help and support.
Thank you for your kind words! We are delighted to hear about your positive experience dealing with James. We are committed to providing exceptional service and support to all our clients. We look forward to helping you with any future property needs.
5/5
GoogleRebecca has been absolutely amazing throughout my process of being in my property even though we have had so much going on! Not everyone is like this throughout the office but I'm glad she is! Swindon branch however need to start recording calls so that agents aren't making promises they can't keep, and communication is key!!
Hi Ronii, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe've recently moved into a property that is being managed by Chancellors, and we have been lucky in the fact that our property has been managed by a very good, professional, and responsive agent by the name of Lauren Clancy. She has been very quick to address any issues that we have encountered, and is very responsive over email. Based on this experienc , I would recommend chancellors to anyone.
Hi Rob, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleUsed Chancellors for both letting and sales. Excellent services! Shelby chandler-Wootton from sales progression helped me all the way through with patience and profession. Clear communications all the time. There was always someone to take over if one is on holiday. I found no stress or difficulties to communicate with them.
Thank you for leaving us this great review Lan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThe new tennancy agreement was explained with clarity. The process was handled smoothly by Chancellors. Georgie was helpful and acted professionally.
Thank you Najwa for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI have got a let in house from chancellor. The communication was easier and they are available for helping when some maintenance problem come. I had recent problem with the wardrobe and chancellor especially Megan Courtney, helped me and made it easier and stress-free. She was really helpful and informative as well kind to listen and assist with the trouble.
Thank you for leaving us this great review Silpa, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!
5/5
GoogleOur journey with Chancellors has been really good, right from viewing to sorting out the issues after we moved in. Their attention to detail and dedication to client satisfaction made us feel comfortable and the complete process was a smooth experience. Thanks to Megan for being patient enough to hear our post movement issues and helping us sort out these issues.
Thank you for leaving us this great review Raghavendra, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!
5/5
GoogleThe property advisor Ms. Georgia was really helpful and indeed very professional in explaining everything in detail that a new tenant would have during the viewing and for any further queries she provided her email address and advised to contact any time as an when queries comes up. Overall I've had a great experience with Chancellors compared to it's competitors based on the response rate and regular check-in emails on available properties in a chosen area.
Thank you for leaving us this great review Nithin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Bracknell office has 1,238 reviews across two platforms: 885 on Google, 353 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chancellors is rated 4.3 out of 5 across all 1,238 reviews, and 4.5 out of 5 on Google from 885 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Chancellors, Bracknell won Gold; Chancellors, Newbury won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
Chancellors, One Station Square, Bracknell RG12 1QB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
