Chancellors reviews

★★★★★ 1/5

Google

I didn't want to write a negative review, but after our experience with Chancellors I feel I have to... if it saves even one person from going through what we have, it's worth it. We rented a flat through Chancellors and they have been managing the property since move-in. From day one it was clear they had not done proper due diligence before handing over the keys - there was a saw left in the flat, the bathroom hadn't been cleaned out, and renovation materials were still on the premises... It's gotten so much worse from there. Our property manager has been incredibly difficult to work with. Getting any response or support has been an uphill battle - we have had to chase daily, sometimes multiple times a day, just to receive a reply. Emails go unanswered, issues go unresolved, and when we do hear back the responses deflect rather than help. If you are considering renting through Chancellors, I would strongly urge you to look elsewhere. There are plenty of other agencies out there who will actually treat you with basic respect and responsiveness.

RM · 6 April 2026

★★★★★ 5/5

Google

Rebecca Fields was a real star. I was presented with a long, detailed form which I had only completed a year ago and I didn't want to complete it again. Rebecca completed it for me. I just needed to sign and verify it. Thanks so much!

George · 22 November 2025

★★★★★ 5/5

Google

Chancellors letting team, specially Daisy Clement is professional, kind and understanding. She helped me every way. An amazing person

Ama · 22 June 2026

★★★★★ 5/5

Google

Shelby has been superb at progressing the sale of my house. She is knowledgeable and highly professional. Shelby is tenacious in her pursuit of successful outcomes for vendors and buyers.

Amanda · 30 March 2026

★★★★★ 5/5

Google

I have been linking with Leeann Giles as we proceed through the sale of my property and she has been nothing short of amazing! She has maintained regular conact with helpful and honest updates. She has honoured the timeliness of the contact as outlined in our initial conversation. She has eased any concerns or worries I have had at this point in our sale and has made this stressful experience far more manageable with her consistant and easy approach! Thankyou so much Leeann, you are worth your weight in gold!

Lisa · 13 March 2026

★★★★★ 5/5

Google

Chancellors were really attentive and made sure my purchase went through smoothly. As this was my very first house purchase, everything was new to me, but Shelby kept me updated regularly and gave me a lot of confidence throughout. Thank you for making the whole process so much easier!

Jon · 22 September 2025

★★★★★ 5/5

Google

Chelsey Mitchell was very helpful in resolving a leak in the upstairs bathroom. This issue could have caused a lot of damage as the water was leaking into the downstairs kitchen through the ceiling. Chelsey's prompt action helped resolved this immediately without causing any more anxiety to either party!

Ajay · 22 September 2025

★★★★★ 5/5

Google

Outstanding Service by Amy Jones! I recently had worked with Amy Jones to renew my tenancy agreement, and I couldn't be more impressed with her service. Amy was incredibly professional, efficient, and attentive to every detail throughout the process. Amy's communication was excellent; she kept me informed at every step and was always available to answer any questions I had. I felt completely supported and confident that I was in good hands. Thank you, Amy, for making the renewal process so easy and pleasant!

Ali · 17 August 2024

★★★★★ 5/5

Google

Shelby was really great at keeping me updated throughout the progress of my house purchase. Fun and friendly and willing to explain so much to someone that had no idea about anything

Laura · 13 February 2026

★★★★★ 5/5

Google

Amy Jones worked out my apartment lease renewal recently, she did great job and process went very smoothly. Highly appreciated for her support. Thanks Amy for your support.

Sateesh · 13 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Shelby Chandler-Wootton during the purchase of my new home, and I cannot praise her highly enough. From start to finish, Shelby provided outstanding support, making the entire process seamless and stress-free.Her professionalism, dedication, and attention to detail were evident in every interaction. Shelby was always available to answer my questions, provide updates, and offer valuable advice. Her deep knowledge of the real estate market and her genuine commitment to her clients' best interests set her apart.Thanks to Shelby's hard work and unwavering support, I felt confident and well-informed throughout the entire home-buying journey. I highly recommend Shelby Chandler-Wootton to anyone in need of a top-notch real estate professional. She truly deserves a 5-star rating for her exceptional service.Thank you, Shelby, for making this experience so positive and memorable.

Firasat · 25 July 2024

★★★★★ 5/5

Google

Will has been an excellent help with everything! Thank you

Touba · 22 July 2026

★★★★★ 5/5

Google

Dylan has been fantastic, from beginning to the end. This is the second time dealing with him and Georgia for this particular property and both of them have been nothing but amazing. Keep up the great work.

Francois · 22 December 2025

★★★★★ 5/5

Google

I found this company excellent to work with - especially Georgie who was very proactive, had excellent empathy and communication - a great reflection on the organisation and appreciate her efficiency and professionalism

Daniel · 22 January 2026

★★★★★ 1/5

Google

Extremely poor property management, ongoing disrepair, and consistently misleading communication. I have been left with a mouldy bathroom for over a month, which is still not resolved. Living with persistent mould is unacceptable and poses clear health risks, yet there has been no urgency or effective action taken. In addition, the washing machine supplied with the property (and advertised as included) broke down and was left inaccessible for an entire week with wet clothes trapped inside. Contractors failed to attend as promised, I was misled about attempted contact, and repair timelines repeatedly changed. As a result, I was unable to do any laundry for over a week and may have had to dispose of clothing due to the condition they were left in. Despite this, the washing machine issue is still not resolved. This reflects a wider pattern: repeated delays, contractors not turning up, poor coordination, and a complete lack of clear or honest communication. Issues are acknowledged but not resolved, and responsibility is continually deflected. No meaningful compensation or apology has been offered despite the significant inconvenience and distress caused. I would not recommend Chancellors to anyone expecting basic standards of property maintenance, transparency, or professionalism.

Nadin · 22 January 2026

★★★★★ 1/5

Google

Don’t waste your time. They will cause you more stress than you could believe. No communication through out the 7 months of hell. Moving is one of the most stressful things you can do and this joke of a company has no compassion or empathy to the situation. If your selling do not use this company as the contract manager handling our sale was sacked due to a number of reasons, if your buying they will bend over backwards for you. They lie throughout saying we have the wrong number that’s why no one has been in contact. Strange as you’re calling me on that number now. All errors are made by office juniors which you could understand but why put them in charge of the biggest thing you will ever buy. In short if you want to be lied to when you get to speak to someone you want the sale to take twice as long as it should as they don’t seem to be able to do their jobs right, o and no congratulations on the sale just the buyer is here in the office when are you dropping off the keys. Well this is the estate agent for you.

James · 7 June 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ We are incredibly grateful to Dylan Webb at Chancellors for his exceptional service. We had been looking for a rental house near my son's school, and after several disappointing viewings with other agencies, we were beginning to lose hope. Then, on Monday, Dylan scheduled a viewing for us, and by today, we had confirmation that the landlord was happy to proceed with our application. This was nothing short of outstanding work by Dylan. He handled our request with great care and professionalism, ensuring that everything was dealt with promptly and efficiently. We truly appreciate the dedication and effort he put into securing the best possible outcome for us. Highly recommend!"

Roye · 22 December 2025

★★★★★ 5/5

Google

Dylan was very helpful and friendly and got everything sorted quickly and efficiently.

Lauren · 22 May 2026

★★★★★ 1/5

Google

I am writing this review to warn other tenants about the severe administrative failures and lack of accountability at Chancellors.My mother and I formally agreed on our exact tenancy deposit return amount on 22nd July. By UK law, funds should be returned within 10 working days. Instead, Chancellors effectively held our money hostage, completely ignoring the legal timeline. When we finally escalated this to a formal complaint, the complaints department sent an email admitting severe internal failures. They explicitly blamed a "system error with the release button" and stated it "should have been resolved sooner." They also admitted to internal confusion regarding bank details that had already been confirmed.While Chancellors has apologized in writing and confirmed they legally owe us , an apology does not pay the bills or undo weeks of stress. A reputable estate agency should not have "system errors" that prevent tenants from receiving their own legally protected funds.If you are a tenant, be aware that Chancellors' internal processes are deeply flawed, and you may face prolonged delays and total radio silence when trying to get your money back. Avoid this agency if you value peace of mind.

FOX · 18 August 2026

★★★★★ 1/5

Google

We have been with Chancellors since 2022 and the service has been consistently unacceptable. Despite paying for full management, our tenants repeatedly contacted us directly because Chancellors simply did not respond to them. We were effectively managing the property ourselves while still paying Chancellors for a service they were not providing. In 2024, our tenants moved out while we were abroad due to a family bereavement. Our neighbour alerted us that the bins were overflowing and, shockingly, the property doors had been left open. We tried contacting Chancellors urgently, only to be told it was the checkout agency’s fault, an agency they themselves appointed. When new tenants moved in (while we were still away), we asked Chancellors to downgrade our service to basic rent collection only. Once we returned, the new tenants showed us the condition the previous tenants had left behind: Lawn stripped and replaced with artificial grass without our consent Nails on walls inside the house Missing blinds and curtains Bins left overflowing, which the new tenants had to clean themselves When we raised this with Chancellors, we were told they “don’t manage the property anymore”, despite the fact that the previous tenancy WAS managed. After weeks of being passed from department to department, we were told the Deposit Replacement Scheme wouldn’t pay anything because more than 30 days had passed. The delay was entirely caused by Chancellors’ internal confusion and lack of ownership. Only one helpful staff member, Kwesi, escalated the issue and we received around £100, nowhere near the actual cost of the damage. During the 2025 renewal, we clearly stated we did NOT want DRS and were not charged. Now, during the 2026 renewal, Chancellors have suddenly deducted DRS for 2025 and are demanding “proof” of the agreement, even though their own staff confirmed it at the time. Trying to reach the property manager has become impossible. No calls returned for over a week, emails ignored despite CC’ing multiple staff. Today, a staff member told us the property manager “doesn’t want to speak to us because we shouted at her.” This is completely false, she has never once returned our calls, so shouting at her would be impossible. Her email now claims she has “no record” of the DRS agreement and insists we provide proof, while refusing to address the late rent queries or the ongoing service failures. The service is chaotic, unprofessional, and deeply frustrating. Departments contradict each other, no one takes responsibility, and we are left to deal with the consequences every single time. After years of mismanagement, negligence, and financial errors, we simply want to terminate our contract and move our property elsewhere.

Sowjanya · 15 August 2026

★★★★★ 5/5

Google

The agent Dylan Webb is such a huge help for us for the renting procedure! He is making the process simple and easy to understand for us, and we appreciate his patience and expertise!

Nora · 22 November 2025

★★★★★ 5/5

Google

Zoe Durber took the time to listen to our needs and suggested the best way forward in selling our property. Zoe was very informative and explained our options to us clearly and made us feel as though the sale of our house is in good hands. Great verbal communication, followed up immediately by written confirmation emails. Hopefully we will be able to relocate to our beautiful new home, as soon as Zoe is able to find the perfect family for ours!

Andrew · 16 March 2024

★★★★★ 2/5

Google

We rented one of the flats in the Royal Winchester house. There is a standard two months’ notice period. After buying our house, we kindly requested them to offer our flat to new tenants before our 2 months’ notice period ends as we vacated the flat within a week of notice period. They cared less about this request. Fair enough. However, they are 100% complicit with the landlord when it comes to the deposit. The informed us that they have seen the checkout report and we will be charged money for repairs from our deposit. Before handover we painted the whole flat, professionally cleaned the sofa. We were being charged again 150£ for paint and 80£ for sofa & 80£ for mattress (as if we were not supposed to use the bed and treat is an item in museum). We raised the issue with TDS and received 100% of our money back. Please beware when it comes to getting your deposit back and do not expect a slightest of favour from them.

Aqeel · 2 March 2024

★★★★★ 5/5

Google

I would like to express my sincere appreciation to my letting agents Dylan for their exceptional support throughout the entire process. They were incredibly professional, responsive, and patient, making every step smooth and stress-free. Their guidance, clear communication, and willingness to go the extra mile truly made a difference. I felt supported and well-informed at all times. Thank you, Dylan for your outstanding service, I highly recommend you to anyone looking for a reliable and supportive letting team!

Karthik · 22 December 2025