Trusted Agent profile · Bracknell, Berkshire
Verified
★★★★★
1,238 reviews across 2 platforms
One Station Square, Bracknell, Berkshire, RG12 1QB
Part of Chancellors, see every office.
Chancellors's office in Bracknell, Berkshire, at One Station Square, is rated 4.3 out of 5 across 1,238 reviews on two platforms, including 885 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
1/5
FacebookSimple the most rude and unprofessional company I have ever dealt with In the process of taking legal action against this company Renting a property with no gas cert to be told turn heating off and don’t cook unbelievable I have now moved and are refusing to return my deposit
5/5
GoogleAmber-Jade has been very helpful
5/5
GoogleLuke Matthews & Brian Lane have been absolutely brilliant in dealing with my flat sale. Great responsive communication, on both occasions ( first sale unsuccessful) both very proactive and very quick to book in viewings at Christmas time when the market looked weak. A great experience, thank you for your help. Kind regards Susanne McInnes
5/5
GoogleFrancesca has taken great care of us during our tenancy so far. She's quick to respond, and has helped connect us with services whenever we have required maintenance at the household. I'm glad she's our property manager!
5/5
GoogleExcellent service. Chancellors safeguards both the tenant and the property owner. I was assisted in the letting process by Joanna Mawson who is both efficient and approachable. She was very patient - helping me through all the hurdles I faced, while protecting the landlord's best interests at the same time. Highly recommended.
5/5
FacebookBeen renting for a just under a week, much better communication and professionalism than my agents before hand. Have sent questions, they respond quickly and provided me with all the details I needed, highly recommend! Casey Grams on was the staff member who helped me, great guy very nice to communicate to.
5/5
GoogleChancellors services are professional
Thank you for leaving us this great review! We are delighted that you had such a great experience with us.
5/5
GooglePersonable and professional and great help from Leah when trying to book a few flats to view. Very hard to find people lately who offer both as it makes the process of home hunting slightly bearable!
5/5
GoogleJoanna Hall at Chancellors is a very friendly and helpful agent. She provided timely response to my request and followed up on the next day with confirmation from the landlady. Your service is much appreciated, Joanna!
1/5
FacebookBracknell staff are rude. Do not listen to what you have to say. They forgot I owned the house. I would never recommend them. If David or Chris are still working at the company. The company will go bust so look out other agents don't employee them .
5/5
GoogleHad a great experience viewing properties with Leonie - she was far and above the best of all the people / agents we viewed with. No pressure, no awkwardness and able to answer all our questions! Couldn't ask for more and wish all estate agents were more like her!
5/5
GoogleRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
4/5
GoogleOrganised and efficient
Thank you for leaving us this great review Amanda. We are delighted that you had such a great experience with us.
5/5
GoogleLilia took great care of us when we had a problem with our house. She was very patient when i was venting my frustrations and she solved our problem as quickly as possible. 🙂 …
5/5
FacebookCraig from the thatcham branch has been dealing with my sale, he has been extremely helpfu! Nothing has been to much hassle for him. He has done a lot of chasing for me (slow solicitor). He always returns my calls within the hour and is very knowledgeable. Thanks again Craig !!
1/5
FacebookJust awful. In our experience their property management service is shockingly bad.
Hi Louise, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleI have been working with Sophie in the lettings team and she has been fantastic. As a first timer for a let, she has helped me through the process, been very clear and explained what is required and dealt with my stupid questions very efficiently. Thank you
5/5
FacebookI have had excellent 5 star service from Isabelle Jakovljevic of Southern Properties Management. She has been very professional in her handling of issues arising with the property and has been helpful, polite and patient in all her dealings with me. I very much appreciate her support and commitment.
1/5
FacebookUseless service from the Bracknell office for tenants. If you need help you are not getting any.
We are sorry to learn that we did not meet your expectations on this occasion. If there's any way we can be of assistance, please let us know via seniorsupport@chancellors.co.uk and we can look into this for you.
5/5
FacebookWe've used Chancellors to manage our property for several years. The whole Chancellors team has always provided a good service; we are currently dealing with Emily Harris and she has always maintained the highest standards of the company. We can't imagine going anywhere else for our property management services.
5/5
FacebookOur property is managed by Scarlett Harrison at Bracknell and she is unfailingly polite and efficient. It is such a relief to know that she is there to deal with all those little niggles that inevitably crop up with a rental property and sort them out to everybody's satisfaction.
1/5
FacebookShockingly bad communication from every part involved. Particularly lettings Hub. Would never use them!!!
Hi Samantha, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
1/5
GoogleHouse price was incorrect in there window. Pointed this out to which they said would be corrected that day. Visited their a week later and guess what yes your right still in their window at the incorrect price. Would not reccomend them to my worst enemy.
5/5
FacebookA wonderful team of professional people that helped me though this difficult move in a difficult time in my life! They helped take some of the stress away from me and were always around whenever I got frantic. Thank you for all your hard work, patience and kindness.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Bracknell won Gold; Chancellors, Newbury won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
