Prospect Bracknell reviews in Bracknell Forest

★★★★★ 4/5

Trustpilot

Emily Sulma is my property manager

Emily Sulma is my property manager. She has been extremely helpful, reliable and approachable since I moved into my new flat. She has been really great during the difficult time I had trying to sort out my blocked toilet in my bathroom. She was very quick to help solve the problem and arranged for a plumber and drainage engineer to come out and fix the issue. It was resolved quickly, promptly and efficiently. I am very grateful and appreciative of all her help to solve the situation. She also fought my corner in regards to the landlord by having my back and sticking up for me reassuring me that I wouldn’t have to pay for the issue as it wasn’t my fault. She reassured me, kept in regular contact with me and made sure I was ok and that we could get to the bottom of the problem. Emily has been a star.

Pip · 8 June 2021

★★★★★ 5/5

Trustpilot

Communicative and effective. Great value.

I had such good service from the team at Prospect. When offered on a house before selling Beth bent over backwards to get new leads, and updated us every couple of days until she secured the offer we needed. Other agents offered us slightly cheaper rates, but having just been in a chain with those agents I can say with confidence that if Betsy hadn't gone above and beyond we wouldn't have got the transaction over the line before our deadline. Both Beth and Betsy were always happy to have a quick chat, which I really appreciated, and most importantly they got the job done.

Bryony · 4 June 2021

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

The service I received was absolutely exceptional throughout my 2.5 years tenancy. This is all down to Julie Jacobs (property manager). Julie is undoubtedly the most professional, kind and helpful lady I could have wished for to help me through my time at a rented property. I always felt comfortable and confident that if I had an issue as a tenant I could turn to Julie and she would do her upmost to solve and find a resolution without siding with the landlady. As a tenant this meant a lot to me as I did have a tricky landlady! Julie is a asset to company and needs a pay rise ASAP!!

Jamie · 27 May 2021

★★★★★ 5/5

Trustpilot

Aimee is amazing!

Moving house is always stressful, and our move in particular definitely had its ups and downs! We had been hoping for a quick and smooth move (like everyone does) and there were a few hurdles along the way with the chain that made us consider whether it was all worth it. There was one person in particular who encouraged us to stick with it, who managed to keep things positive for us, even in the most stressful days, and that was Aimee Smith.Aimee continuously went over and above for us, answering questions, keeping communication between all parties open, being available to talk through things we were unsure of, and always remaining totally professional and kind throughout. I really believe that without her, we would not have ended up moving. Aimee is an absolute asset to the Prospect team and clearly works hard to keep clients happy and supported. Thank you so much for all you have done for us, Aimee - we really appreciate it! Rachel and Peter F-B

Peter · 21 May 2021

★★★★★ 5/5

Trustpilot

Melissa Fisher

I have rented from prospect for 3 years. Melissa Fisher is my property manager and she has been exceptional on every occasion I have needed her help, she always responds promptly and is very friendly, she recently helped me during a very difficult time, I was feeling under a lot of stress due to a separation and Melissa went above and beyond to help me with my tenancy renewal and changing to a single tenancy. I am very happy to have her as my property manager.

Katie · 19 May 2021

★★★★★ 5/5

Trustpilot

Thank Melissa for the great work!

Thank Melissa for the great work!Move in to the new house a lot of stuff and repairs required. Whenever I escalated the problems needed to fix,she response promptly and follow through,until the thing done. In additional ,a follow up call and make sure the problems resolved. As a Property Manager,she did her work not only excellent but with a lot of caring and empathy. Thank God for having Prospect as my property agent and I highly recommended to my friends and someone who is looking for a professional and caring property agent.

Dorothy · 19 May 2021

★★★★★ 5/5

Trustpilot

Letting my property through Prospect

I have been letting my property through Prospect for the last 7 years and have found them to be professional and easy to deal with at all times. I am not living in the UK so it is important that I have someone I can rely on and trust and my Property Manager Julie Jacobs has been just that person. Julie has been super efficient and kept me informed at all times. Julie has gone out of her way on many occasions to solve problems for me and negotiate on my behalf and always gives me balanced, professional advice and offers good solutions to any challenges. I would not hesitate to recommend Prospect and their excellent team to anyone looking to let their property.

Joe · 17 May 2021

★★★★★ 5/5

Trustpilot

Chloe Reilly property manager at farnborough! Amazing!

My property manager is Chloe Reilly, based in farnborough.I would like to say how amazing and helpful she is, not only is she very responsive and efficient she is very caring of her clients needs.She went out of her way today to have a set of keys copied for my mother and met her to drop them at my request as my mother did not know the area. She really does take care of her clients and gives prospect a great name. Thank you Chloe for your continued efforts!

Babie · 4 May 2021

★★★★★ 5/5

Trustpilot

A Fantastic Prospect for Tenants

Prospect have overseen our tenancy over the past four years and we haven’t had one issue with them.

Andy · 28 December 2025

★★★★★ 5/5

Trustpilot

Really attentive, patient and helpful

Having had a lot of trouble managing to make contact with estate agents, Prospect were very helpful over the phone and organised a house viewing very quickly. Once we had viewed and made an offer they stayed in contact through the process. Aidan was particularly helpful getting us through the referral process. We struggled a bit with the app and my husband was starting a new job so getting references was tricky. Aidan was really patient and kept helping us until we'd provided everything to get approved.

Rebecca · 30 April 2021

★★★★★ 5/5

Trustpilot

Excellent customer care and…

Excellent customer care and professional service!

Charles · 7 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, We have worked with the lettings teams now for a number of years. Both the lettings team and the property management team are helpful, engaging and efficient. A special mention for Angela Jennings, she is a real gem!

Helen · 17 February 2026

★★★★★ 1/5

Trustpilot

I generally dislike dishonest agents

I generally dislike dishonest agents, and, unfortunately, I have encountered one among the letting agents in this agency. This particular agent exhibits a great deal of inconsistency in their actions, essentially taking advantage of people in the current market and attempting to coerce them into agreeing to expensive deals because he understands the rental property market. Throughout our search for properties, we have viewed several with him as the lead letting agent.During our most recent viewing, we inquired about the possibility of increasing our offer before the application. Surprisingly, they advised against it, claiming that the agency believed the advertised amount accurately represented the property's value. However, after reviewing our income and personal details, they proceeded to email me, asking if I could reconsider increasing my offer. When we declined, he proposed a more expensive property. Even after rejecting that offer as well, he informed me that the house had been offered to someone else, a friend of the landlord's. This turn of events made me question why the landlord and agency would waste people's time if they already had a friend interested. Furthermore, if the process was meant to be fair as the agent had claimed, why would they request an increase in the offer after the application had been submitted?To make matters worse, this agent continued to email me multiple times, attempting to negotiate a more expensive option. I found this behavior to be highly unprofessional and dishonest.The lack of integrity displayed by this letting agent has left me disappointed. Such actions not only tarnish their reputation but also erode trust in the industry as a whole. I hope that steps will be taken to address these issues and ensure that future interactions with letting agents are conducted with the utmost transparency and professionalism.

Calvin · 12 May 2023

★★★★★ 5/5

Trustpilot

I couldn't have wished for a better…

I couldn't have wished for a better team helping us sell our property! Our property was on the market for less then 2 weeks! Excellent service and communication from the start and through every stage. Thanks to Aimee, Adam, Calum, Cameron, Joshua, Paul, Pippa and Roxanne. Everyone always so cheerful, very easy to communicate with, nothing was ever too much trouble, everyone so helpful. Printing off documents and dropping them off to us. So understanding with regards to someone selling a house with multiple dogs to organize. Our experience have been a very positive one!

H · 26 April 2021

★★★★★ 5/5

Trustpilot

We have been renting our property for a few years now..

We have been renting our property through the Bracknell office for a number of years now and the service has been consistently great. Beckie supported by Harry look after our interests, but also look out for the tenants finding win/win solutions when needed. The service is always professional with great communication. Thank you Beckie and Harry.

David · 8 December 2023

★★★★★ 5/5

Google

The company provides an excellent, customer friendly and very efficient service.

DN · 25 February 2026

★★★★★ 5/5

Google

Absolutely sensational solution for agents via a brilliant agent. Top notch.

Spencer · 25 February 2026

★★★★★ 5/5

Trustpilot

A very professional agency

A very professional agency, I have always been particularly pleased with the assistance of Vickie who has helped with many different enquiries I have made.

AndyBowood · 22 October 2025

★★★★★ 5/5

Google

We contacted Prospect after losing our buyer with another agent. Davina got in touch and has been outstanding from start to finish! Our property sold really quickly which was a huge relief as this meant we didn't lose out on our onward …

Hannah · 7 April 2025

★★★★★ 5/5

Trustpilot

I have recently had tenants leave and…

I have recently had tenants leave and new ones arrive and throughout the process Sasha has helped with all logistics and articulating what the best things to do are.She is quick to respond and proactively calls me to discuss best next steps.Thank you SashaI would also add that since taking a fully managed service from Prospect I have been supported by Hazel who has been incredibly helpful and diligent in working with the tenant and then advising me on best way forward.Thanks Hazel

Alex · 20 April 2021

★★★★★ 5/5

Trustpilot

Beth - exceptional customer service

In the process when buying my property was smooth sailing throughout the whole process thanks to Beth. Out of all of the experiences I have had through different estate agents this is by far the best one due to Beth going above and beyond for us.She kept us in the loop from start to finish and helped with all questions and queries. Couldn’t be more thankful for the positive service from Beth.

Abigail · 23 July 2022

★★★★★ 4/5

Trustpilot

Goodlord tool

Although the agent (Lewis) was super in managing all the administrative stuff and my requests for support, the Goodlord tool used for references process does not work properly as very often is stuck causing delays. We solved everything outside the tool and was much more easier.

MT · 30 January 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I highly recommend Gemma Barton for the wonderful work she does in the maintenance department. She is very effective in resolving urgent issues and we are very happy she handles our home. Just recently we had to deal with a boiler breakdown and a tripping fuse. For the former she arranged the replacement of the boiler within a couple of days and for latter she sent engineers the same day. We were very impressed and grateful. Keep up the good work, Gemma!

Gabi · 16 April 2021

★★★★★ 1/5

Trustpilot

OUTRAGEOUS - Wow what can I say apart from what a…

Wow what can I say apart from what a horrible way to be dealt with and treated as a human being. It all started when we were first in COVID last year and did not even look at the property until I was demanded to pay the deposit unless I lost the property. I went to see it and it needed a lot of things to be done to it which I listed out to Prospects and they agreed that the work will be done including a Full DEEP Clean. I went back to the property and inspected the clean only to pull a cushion up on the sofa and find it covered in food bits and other dirt and even a dirty old sock. DEEP CLEAN EH?After still agreeing to take the property, as they had me by the balls, I moved in after visiting the branch to be handed just an envelope with 2 keys in it. No explanation of what they were. Anyway I went to the property and first of all found out where the bins were and were my mail went to which was not explained to me. The post box was damaged and no key. NICE.Then entering the property i noticed straight away that none of the things that i had asked to be done or removed had been done. SHOCKING.After several emails and calls i eventually got through to the branch manager and he apologised to me and said that he will send me some drinks for which I declined as all I wanted was a nice place to live in and what I had expected.I then after a few hours found out where my parking space was, as again I wasn't told, and also found out that you need a pass for which I wasn't given. I had to myself ring the council and PAY for the main pass and 2 visitors passes that you actually get.It has been 10 months now and STILL things are yet to be completed and they simply don't care apart from the commission they get on a monthly basis. I have been without smoke alarms since early March and still yet to be fitted even though the Electrician says it is dangerous as Health and Safety they NEED to be fitted. They were 4 years out of date.I would say around 4 sets of contractors have been out to the property to " Look at " things and they have all said that Prospect are terrible at communication to them.I still have had no real apologies and they are now demanding for me to tell them when I am moving out as they clearly are just looking to rent it again so that they get their commission again each month.Outraged is an understatement.I could name a lot of names but simply try to avoid if at all possible.Simon

SIMON · 14 April 2021