Chancellors Bracknell reviews

★★★★★ 2/5

Google

We rented one of the flats in the Royal Winchester house. There is a standard two months’ notice period. After buying our house, we kindly requested them to offer our flat to new tenants before our 2 months’ notice period ends as we vacated the flat within a week of notice period. They cared less about this request. Fair enough. However, they are 100% complicit with the landlord when it comes to the deposit. The informed us that they have seen the checkout report and we will be charged money for repairs from our deposit. Before handover we painted the whole flat, professionally cleaned the sofa. We were being charged again 150£ for paint and 80£ for sofa & 80£ for mattress (as if we were not supposed to use the bed and treat is an item in museum). We raised the issue with TDS and received 100% of our money back. Please beware when it comes to getting your deposit back and do not expect a slightest of favour from them.

Aqeel · 28 March 2024

★★★★★ 5/5

Google

Zoe Durber took the time to listen to our needs and suggested the best way forward in selling our property. Zoe was very informative and explained our options to us clearly and made us feel as though the sale of our house is in good hands. Great verbal communication, followed up immediately by written confirmation emails. Hopefully we will be able to relocate to our beautiful new home, as soon as Zoe is able to find the perfect family for ours!

Andrew · 28 March 2024

★★★★★ 5/5

Google

The agent Dylan Webb is such a huge help for us for the renting procedure! He is making the process simple and easy to understand for us, and we appreciate his patience and expertise!

Nora · 18 November 2025

★★★★★ 5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

★★★★★ 5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

★★★★★ 5/5

Google

Rebecca has been an excellent property manager for us. She took care of all the references, kept clear communication with the landlord, and quickly arranged the fixes we needed at our home. Really appreciate her support 🙏🏻 …

Igor · 18 September 2025

★★★★★ 5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026

★★★★★ 1/5

Google

PROFESSIONAL NEGLIGENCE, RELUCTANCE & FRAUD Our personal experience was very bad with this letting agent - since day one. We were supposed to have the property cleaned, painted and ready for us to move in. They neglected everything we had agreed on. The house was not painted, (also walls painting were different than pictures provided, some walls had mould!) the master bedroom was inhabitable for over a month due to a terrible smell from the carpet (smelled like a wet dog) and we eventually received confirmation tenants before us had there a big dog! The carpet had to be replaced as acknowledged by the landlord!!! Secondly, all toilet seats were broken and dangerous to use. When our kids wanted to use toilets we had to be there as well just to make sure they don't hurt themself. They deliberately endangered us. Thirdly, the main shower unit was not working for a month and we couldn't use it until it was replaced. Lastly, the alarm in the property was not working for several months, initially nobody could provide us the code and also the unit malfunctioned and started 'screaming' very loudly - battery had to be removed and new unit installed. Insurance is needed but fundamentally they failed to provide means to engage alarm in case insurance claim is made. Full rent was paid but they never offered any compensation for these inconveniences. We dealt with a few agents there but one deserves to be mentioned here - H M. That individual is one UNPROFESSIONAL character. After we provided all justifications and evidence, she kept finding non logical reasons to cover up their professional negligence. IT IS NOT ONLY EXPECTING MONEY TO BE PAID ON TIME (WHAT WE ALWAYS DID) BUT ALSO TAKING RESPONSIBILITIES ESPECIALLY WHEN YOU ARE AT FAULT! Shame on your dirty working practices and the way how some agents deal with reported issues. UPDATE: After exchanging several emails with directors (as they advised in their response here), the outcome was very much expected. They continued to cover up their professional negligence and wrongdoing, finding illogical excuses. The case has been reported also to public authorities.

Jan · 13 January 2024

★★★★★ 5/5

Trustpilot

I would like to say a huge thank you to…Sherko

I would like to say a huge thank you to Sherko for all his hard work in selling my house in just 2 weeks!

Monica · 4 September 2026

★★★★★ 5/5

Google

Since Juliet Ehinger has taken over as property manager, I have never been so satisfied with the service at Chancellors. Juliet is very approachable and professional with her work. She has been extremely helpful, reliable and prompt with her responses whenever I have had any issues or queries. I believe Juliet to be a huge asset to Chancellors; I would recommend her to anyone!

Bethany · 26 September 2024

★★★★★ 5/5

Trustpilot

Odeta was very helpful bright and…

Odeta was very helpful bright and cheerful, went out of the way to help

James · 18 March 2026

★★★★★ 5/5

Trustpilot

Isabelle is very supportive and always…

Isabelle is very supportive and always listens .... great communication and very kind

Wendy · 18 March 2026

★★★★★ 5/5

Trustpilot

Danielle was excellent from start to…

Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant

Mr · 20 December 2025

★★★★★ 5/5

Google

I had a complicated refund situation while I was overseas, and Jake LaCosta from Chancellors provided outstanding support throughout the process. Despite the challenges with international communication, Jake remained patient, professional, and proactive in helping us verify details and complete the refund. He went out of his way to accommodate alternative contact methods and kept us informed every step of the way. Thanks to his persistence and care, the refund was successfully processed. I’m very grateful for Jake’s assistance and would highly recommend his service to anyone looking for reliable and responsive support.

HEI · 24 September 2025

★★★★★ 5/5

Google

I had an excellent experience with Chancellors Letting Agency, thanks to Jack and Natasha. From the viewing to the handover of keys, the process was seamless. Jack was friendly and helpful during the viewing, while Natasha stood out for her availability and prompt responses throughout. Their professionalism made the entire process stress-free. Highly recommend!

Krishna · 17 December 2024

★★★★★ 5/5

Google

Marco has been extremely helpful in keeping. I was away on holiday when my tenants relinquished their tenancy on my rental property but he kept me up to date with everything concerned with the ending of a tenancy such as booking out inventory and the handing over of the keys. He was always polite and friendly and did exactly what he said he would do. Thank you Marco.

Marilyn · 27 April 2024

★★★★★ 5/5

Trustpilot

Hannah Rae has been so supportive in…

Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.

Eko · 19 August 2026

★★★★★ 5/5

Trustpilot

Great response time

Great response time. Issue was resolved promptly by Jamie Woodman

Mr · 18 March 2026

★★★★★ 5/5

Google

The property advisor Ms. Georgia was really helpful and indeed very professional in explaining everything in detail that a new tenant would have during the viewing and for any further queries she provided her email address and advised to contact any time as an when queries comes up. Overall I've had a great experience with Chancellors compared to it's competitors based on the response rate and regular check-in emails on available properties in a chosen area.

Nithin · 25 October 2023

★★★★★ 5/5

Google

James Johnson is fantastic to deal with. An extremely professional agent - following up with seller and buyer, taking time to understand complex situations, and always working through to find the best resolution. We particularly appreciated the regular proactive updates. Thank you James, it was a pleasure to deal with you and we appreciated all your help and support.

Ziuta · 25 August 2024

★★★★★ 5/5

Google

Megan Courtney was very helpful and friendly. She ensured as tenants we were treated fairly and checked through emails and paperwork to ensure that our check out from a property went smoothly and checked the deposit and if any deductions were necessary. Megan kept us up to date by calling and emailing us and spoke with positivity and genuine, friendly customer service. Thank you

Jessica · 27 May 2024

★★★★★ 5/5

Google

The process of finding a rental property was made very easy with Chancellors. Georgia was incredibly responsive to our requests to view and kept us completely up to date on the application process. When trying to rent in the past with other agencies, it’s been difficult to know who to speak to but it was really valuable to have a single point of contact to navigate the process, especially in a tight time frame.

Katie · 25 October 2023

★★★★★ 5/5

Trustpilot

Great communication throughout the sale…

Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.

Mark · 20 May 2026

★★★★★ 5/5

Google

Rebecca has been absolutely amazing throughout my process of being in my property even though we have had so much going on! Not everyone is like this throughout the office but I'm glad she is! Swindon branch however need to start recording calls so that agents aren't making promises they can't keep, and communication is key!!

Ronii · 24 September 2024