Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
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5/5
GoogleThe team are absolutely wonderful and went above and beyond to meet our needs.
The facilities are excellent and we are very happy with them.
Wendy Β· 12 May 2024
Agent replied Β· 11 June 2024
We are thrilled to hear that you found our facility in Poole excellent and that you are very happy with them but also you found the team wonderful and that they went above and beyond to meet your needs. Thank you for your kind words and 5 stars.
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5/5
GoogleProfessional, secure and well maintained storage facilities with friendly service and good first two month offers.
Mark Β· 8 October 2024
Agent replied Β· 22 October 2024
Dear Mark,
Thank you so much for your wonderful review! We're thrilled to hear that you found our storage facilities to be professional, secure, and well-maintained. It's also great to know that you appreciated our friendly service and the initial offers. Your feedback means a lot to us, and we look forward to continuing to meet your storage needs.
Best regards,
The Safestore Team
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5/5
GoogleGreat store, staff are really helpful and good value for money
You know your belongings are safe
Highly recommend
Carol Β· 18 August 2024
Agent replied Β· 22 October 2024
Thanks, Carol! So glad you had a great experience with us. We really appreciate the kind words and are thrilled that you felt your belongings were safe. Your recommendation means a lot!
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5/5
GoogleGood service with secure locker. Friendly efficient check in and check out service.
William Β· 18 November 2024
Agent replied Β· 9 December 2024
Dear William,
Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you found our service to be friendly and efficient, and that you felt secure with your locker. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We look forward to serving you again in the future!
Best regards,
The Safestore Team
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5/5
GoogleServed by cecilla. Went in wanting a storage unit that day, couldn't be more helpful, showed us a couple different size units, put us near the loading bay, very friendly, very helpful π β¦
Lauren Β· 15 October 2023
Agent replied Β· 11 June 2024
We are so pleased you had a positive experience during your visit to Pool and Cecilia looked after you. She is a very friendly and helpful lady and we thank you for your kind words and 5 stars.
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5/5
GoogleVery good service very hopeful stafffs & nice storage I would recommend them ..
A Β· 22 October 2024
Agent replied Β· 11 November 2024
Dear A Alisa,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our service and staff helpful, and that you are satisfied with our storage facilities. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
The Safestore Team
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5/5
GoogleLovely staff at the facility in Poole, friendly, informative, helpful. Storage space just as described, clean, well lit and felt easy to pop in whenever necessary. Rate for first 8 weeks great and fortunately, that's all I needed.
Elke Β· 12 June 2023
Agent replied Β· 11 June 2024
We all love a bargain and that 50% discount for the first 8 weeks is always a fantastic deal. Very happy to hear you have a great experience at our Poole store and the staff looked after you well. Thank you for your review and rating.
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5/5
GoogleVery friendly helpful staff. Nothing was too much trouble. Given the opportunity to view several different units before making my choice. Highly recommend.
Helen Β· 21 May 2024
Agent replied Β· 11 June 2024
We are so pleased to hear that you found he staff both friendly and helpful and that nothing was too much trouble either. Great that you got to view different units before making the best choice. Thank you for taking time to leave your review for us.
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5/5
GoogleVery easy summer storage for students. Just tell them when youβre moving in & out and theyβll give you a competitive quote.
Customer service was very friendly. Overall Iβm very happy with my experience.
Cosmo Β· 15 September 2023
Agent replied Β· 11 June 2024
We are so pleased you feel happy regarding your experience at our Poole store. It is perfect for students and hopefully see you back next year.
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5/5
GoogleExcellent communication and all round service. Wonderful team, would fully recommend
Matthew Β· 18 November 2024
Agent replied Β· 9 December 2024
Dear Matthew,
Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you had an excellent experience with our communication and service. Our team works hard to ensure our customers are satisfied, and it's wonderful to know that you would fully recommend us. If you ever need storage again, we would be more than happy to assist you.
Best regards,
The Safestore Team
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5/5
GoogleThe staff at Poole safestore have been so helpful and friendly whilst helping me with my storage needs. I would highly recommend.
Samantha Β· 12 May 2024
Agent replied Β· 11 June 2024
Thank you for taking the time to leaving your kind words regarding our Poole store and our staff there. Much appreciated.
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5/5
GoogleStore assistant George at the Poole branch was very helpful and polite, always greets you with a smile π β¦
Claire Β· 28 May 2024
Agent replied Β· 11 June 2024
Thank you for your kind words, especially regarding George as being relatively new to the business, this will give him a nice confidence boost, so thank you.
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5/5
GoogleA very good store, clean and well laid out. Polite helpful staff too.
Vic Β· 22 September 2024
Agent replied Β· 22 October 2024
Thanks, Vic! We're so glad you had a great experience at our store. Cleanliness and friendly staff are super important to us. We appreciate your feedback!
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5/5
GoogleVery good site, very proffesional staff. Cean, tidy and well kept. Would highly recomend
Ruby Β· 21 August 2024
Agent replied Β· 22 October 2024
Thanks, Ruby! Weβre thrilled to hear you had a great experience. Our team works hard to keep everything clean and professional. We really appreciate your recommendation! π β¦
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5/5
GoogleVery good service! Incredibly organised and lovely gentlemen!
Randzeka Β· 9 November 2024
Agent replied Β· 9 December 2024
Dear Randzeka,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service to be very good and our team to be incredibly organized and lovely. Your kind words mean a lot to us and we look forward to continuing to meet your storage needs.
Best regards,
The Safestore Team
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5/5
GoogleExcellent service and accommodated my needs extremely well. Polite helpful staff
Pauline Β· 22 September 2024
Agent replied Β· 22 October 2024
Thanks, Pauline! We're so glad to hear you had a great experience with our team. Your kind words mean a lot!
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5/5
GoogleAmazing, we were in a real pickle needing storage at the last minute, which turned into needing more and they couldnβt have been more helpful. Really well priced too xx
Nicky Β· 20 March 2025
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4/5
GoogleHave been using the service from Safestore for sometime. The team there are great always very helpful and deliver a great service. They are great at ensuring the best deal is available.
Simon Β· 12 June 2023
Agent replied Β· 11 June 2024
Thank you for taking the time to leave your kind words and 5 star rating. The team at Poole always go that extra mile for their customers to ensure not only that their possessions are kept clean, dry and secure, but making sure they get the best deal that suits them.
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5/5
GoogleExcellent customer service from Tony and Pete today. Can highly recommend the place if you need storage space
Karin Β· 12 April 2024
Agent replied Β· 11 June 2024
Tony and Pete pride themselves on the customer service they give and sounds like you have the best experience of this. Thank you for choosing Poole for your storage, much appreciated.
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5/5
GooglePete and Ceci are very friendly and approachable. Sorted me out with a competitive quote for storage. Cheers!
Kevin Β· 12 April 2024
Agent replied Β· 11 June 2024
So pleased to hear that you have a competitive quote from our team in Poole. Pete and Ceci do love to go that extra mile to ensure happy customers, so thank you for taking the time to leave your kind words.
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5/5
GoogleWorked out of this stores for 3 years now just like to say thanks for your good service Cecilia and Luke have been exceptional π β¦
Lee Β· 15 October 2023
Agent replied Β· 11 June 2024
Thank you for using our storage facility in Poole for the last 3 years and we really hope you stay for at least another 3. Cecilia and Luke are a great team so we are so happy to hear your kind words.
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5/5
GoogleVery professional and helpful service. The staff is truly amazing. They call us with updates that we requested and make our lives easier. Would highly recommend.
Kasia Β· 12 April 2025
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5/5
GoogleVery professional and helpful from start to finish.
Krystyna Β· 22 September 2024
Agent replied Β· 22 October 2024
Dear Krystyna,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service professional and helpful throughout your experience. Your feedback is greatly appreciated and motivates our team to continue providing top-notch service. If you ever need storage again, we would be delighted to assist you.
Best regards,
The Safestore Team
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5/5
GoogleSuper helpful staff who always go above and beyond to get you a good deal.
Edward Β· 21 May 2024
Agent replied Β· 11 June 2024
They do love to keep their customers happy with the best deals around for storage and certainly sounds like they achieved this with you, so thank you kindly for leaving your review for the team there.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.