5/5
GooglePLE have managed our property portfolio for well over a decade. As landlords, we have been impressed with PLE's high level of service and professionalism which has resulted in good tenants and reliable rental income.
Trusted Agent profile · Bournemouth
Portfolio Sales and Lettings Bournemouth reviews
★★★★★
300 reviews across 1 platform
707b Wimborne Road, Bournemouth, BH9 2AU
Portfolio Sales and Lettings's office in Bournemouth, at 707b Wimborne Road, is rated 4.5 out of 5 across 300 reviews on 1 platform, including 300 Google reviews rated 4.5.
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Reviews
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
Google5/5
GooglePortfolio Lettings have made my experience a very positive one and I am very impressed. The process from start to finish has been very efficient and the entire team have been extremely helpful and supportive throughout. Communication has also been excellent. If you are looking for a reliable and professional service when it comes to lettings, please get in touch with these guys! Could not recommend them enough.
4/5
GoogleEmily greeted us with a handshake and was very easy and lovely to speak to. Emily helped us with whatever question we had with the viewing and we left very happy ! :)
1/5
GoogleTerrible Service, Never responded to emails on property we were interested in, impossible to speak to a real human before booking. All round awful business
Agent replied · 11 June 2024
Hi Caitlyn, I'm sorry to hear about your experience and would love to improve on all our processes. We have reviewed the details of your enquiry and can see we have been in contact with you multiple times and proceeded with a virtual viewing of the property with yourself. Then we proceeded to receive positive feedback via email. Please advise if there was anything further we can do to improve the customers experience in the future?
5/5
GoogleWe have been really pleased with the service we have received. They think very 'outside the box' and are a forward thinking agency to help sell our units for our development sites and have some great contacts.
5/5
GoogleWe work as a contractor for Portfolio lettings and they are well organised and quick to pass on tenants problems, always trying to assist us and their tenants to resolve any issues as quickly as possible.
Agent replied · 11 June 2024
Thanks team Finch. It’s great to work with such a positive, organised and experienced company.
5/5
GoogleCouldn’t have asked for a better service! They ensured our move went very smoothly over the Christmas period and the team made the admin so easy. No paper work, all electronic - so quick and convenient.
Agent replied · 11 June 2024
Thank you for your kind words Lucy. It was a pleasure to help you and Tom find a lovely home! Have a great new year. Lots of happiness from team Portfolio Letting Experts
1/5
GoogleExtremely unresponsive and have failed to implement agreements made in the offer.
Agent replied · 11 June 2024
Hi Laura, Thanks for the feedback. We have come back to you via email as we where in contact with your client directly on everything, apologies for the misunderstanding.
5/5
GoogleWe received excellent service from Tim and his team both in terms of landlord letting advice and the marketing of our property.
5/5
GooglePortfolio have managed my property for many years and have always responded to any issues in excellent time and are very clear in communication. Would recommend to Landlords and tenants
5/5
GoogleSo happy to be dealing with the company who's customer service is up to scratch! Very thankful for Iva's help and service provided. Would recommend to anyone who's looking to rent..
5/5
GooglePortfolio Lettings are very good, I have been working with them for a long time. They always pay in time and they are very reliable and understanding. I would definitely recommend them.
4/5
GoogleGreat experience, great communication working around myself and my partners busy schedule to help us with a speedy move. Even having time to message late evening when we would finally get around to move in admin
5/5
GoogleI had a really pleasant experience. Very attentive and knowledgeable agent. Made my move a lot easier and comfortable, I would defo recommend.
5/5
GoogleWould thoroughly recommend positive lettings. Professional,stress free experience. Promptly found good tenants. We recently had a flood to our property and Ricky,one of the excellent employee's of the company has always been there to guide us through the process of repairs making a difficult situation a whole lot easier.He has gone over and above what one would expect and we really appreciate all his hard work.
1/5
GoogleDoubtlessly, they write their own reviews. They don't return emails, phone calls and are in violation of letting regulations. Do not touch them!NegativeResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Hi Scott. We have no record of you being a customer. Pleas email help@portfoliolettingexperts.co.uk so we can understand your frustrations.
5/5
GoogleI had a lovely experience with Emily as she kindly agreed to show me around a property today. Very professional, kind and transparent so thank you!
5/5
GoogleProbably the best letting agency in the country! Every single step of the application is electronic, making the whole process much faster and convenient. Thanks for your work Ricky and Tim!
Agent replied · 11 June 2024
WOW! Thanks Pedro. We are trying to make it easier for tenants and landlords through our unique technology. It’s a pleasure to look after you guys in the apartment.
5/5
GoogleTim, Hannah and Sian were extremely helpful and managed all aspects of the letting- highly recommend the team
5/5
GoogleGreat customer service, from Iva, I found her really helpful with my queries and solving any problems that I had and overall I would recommend to my friends.
5/5
GoogleRenting a property is usually stressful, but Portfolio made it easy for me. Thank you to the team, they made a very good job. I would definitely recommend them!
5/5
GoogleIt's a wonderful experience to viewing the home with a very accommodating viewing person. She showed everything and clarified all our quiries very easily. Many thanks.
5/5
GoogleBeen using Portfolio as a landlord for years and they've never let me down. Always reliable, professional and easy to communicate with, I would highly recommend to anyone
5/5
GoogleI had a view of one of their properties with Emily and she’s been so kind and attentive, answering all my questions friendly and smiley.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Portfolio Sales and Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth.
