Portfolio Sales and Lettings reviews

★★★★★ 1/5

Google

Terrible. a must avoid letting through them. Only care to respond and take action when it benefits them directly. condescending attitude. unreliable and unlikely to take responsibility for anything. seemingly no real experience letting and managing properties. I wouldn't want them to "manage" a property I was letting. I wouldn't ever consider letting a property from them again. Misold the property as well, stating that it was a private garden when it became clear it would never be a private area of the garden. NO RENT ARREARS. LIES They also incentivised writing a review. I wonder if I will get a goody box. "Great service, kept me updated from start to finish and Positive even gave me a moving in present! Thanks guys!" They push you to complete a review on moving in. I doubt many are wrote after the tenancy. They also attempted to have the electric and gas charged to us after our move out date. We moved out December 2017. We received a bill in July, we contacted the energy company and they said they had spoke to positive letting and they had lied and stated we were in the property until February. Only property we have ever had a complaint, by neighbours. I didn't want to go into the property issues but as they tried to make it about the property I may as well do: - Damp and mould constantly developing (we used two extractors and had windows open). - Paper thin walls we could hear the neighbour watching GOT at 4 in the morning (recognised the theme song and it wasn't on loud, nearly had spoilers, could hear her fart). - Students on the street caused noise issues constantly and parties over spilling onto the road. Police attending at least twice to stop parties and fighting which had moved on the street within the one year we stayed there. - Overbearing neighbour who kept coming to the door to shout at the female in the dwelling. - Complaint received about us doing the gardening as the garden was often used as a bin by both our direct neighbour (throwing items for her window) and students etc walking by. - They company gave us another year contract then attempted to withdraw it after it had all been signed and completed (illegal). - Complaints received about where I had parked my scooter, whilst using roadside parking, which neighbours have no control over and any one could park there, whenever. - Complaint about the garden whilst it was going through the transition of being rodent breeding ground to actually having nothing in or around the bushes, but one neighbour was storing cars on other end of the lawn. - We had to pay to have BT come round and fit mainline as the one in the property had seemingly been purposely damaged. - First day moving in key didn't work left outside for the morning. They claimed the keys did work but "there is a specific way of using them" which to me says they don't work so we could never lock the latch. A key smith came out and he could also not find the "specific way" to use it and had to break in to release the latch. - We had no water, thus no hot water running into the house for a week (illegal). "positive" letting blamed us, then blamed the service provider, contacted the service provider they outlined it was an internal problem back and forth. "positive" eventually sent a plumber out. Southern Water sent out service people. One time we needed access to communal area of the flats to reach the water meter. the lady upstairs quite kindly outlined 'we should pay our bills and the water company wouldn't switch off our water!'. Which was totally untrue as the water board were the ones wanting to access it. Again against the law to prevent us access to our own meters. As you can imagine I was on the phone every day going back and forth. This happened within the first couple of months of moving in and we had never met this neighbour prior to her rudely accusing us of not paying our bills. - Positive lettings kept driving past. - Garden was improved by us doing jet washing and dragging out litter and mulch from under bushes, trimming bushes,

Josh · 18 January 2026

★★★★★ 5/5

Google

Tom was amazing showed up for viewings early so I was never waiting around. Knowledgable about the property’s and helpful with providing other properties which were a great fit for me. When I did decide to go forward his responses were very quick and moved me through the process in record time keeping me updated as I went. Would highly recommend to all!!

Jerome · 21 January 2026

★★★★★ 5/5

Google

Tom was very helpful when we met him to view a property on Bournemouth. He didn’t rush us and left us to look around which was lovely as he wasn’t pushy in anyway. Although we didn’t choose this property, I would recommend Tom to anybody looking to move in the Bournemouth area!

Megan · 17 November 2025

★★★★★ 1/5

Google

The poorest service I have ever experienced from a letting agent. A very small team with minimal communication, poor systems, and little care or value placed on tenants. At the start of the tenancy, we were not provided with a formal How to Rent guide, no instructions regarding appliances in the flat, and no copy of the EICR report. During the tenancy, they mistakenly CC’d the landlord into an email. After that, we dealt with the landlord directly, as the agent was consistently unresponsive, slow, and blunt. It made us seriously question what the landlord was paying for under their management agreement. At the end of the tenancy, there were zero move-out instructions. They forgot to ask about keys and meter readings, failed to carry out or share a check-out inspection, and only began the deposit process more than 20 days after we moved out, and only after the landlord had to intervene. Even then, they processed the deposit without providing the deposit ID details, meaning we couldn’t access the DPS. Calls and messages were very delayed or ignored throughout. Overall, this was an extremely unprofessional and frustrating experience. Landlords: I strongly advise speaking directly to the owner and questioning their processes, team size, SLAs, and what the management fee actually covers. The value simply isn’t there. Tenants: Avoid this agent and stick with larger, more professional firms with clear systems and adequate staffing. You will not be looked after here. Truly poor service.

Tay · 17 February 2026

★★★★★ 5/5

Google

Your services are apt and trustworthy, your services are seamless. You made it easy for me to solve my accommodation problem. You are too much, I wish to with you in future. Many thanks portfolio letting expert especially Tomas Chovancik... Million thanks

Alamu · 17 November 2025

★★★★★ 5/5

Google

Tomas was the best. He went over and beyond to secure a flat for me to rent. When I did understand something he assisted me with patiences. Tomas always responded to my emails. I will certainly recommend Tomas at Portfolio to any interested parties.

Kathie · 17 October 2025

★★★★★ 1/5

Google

Edit - Hours before moving into the property with Tim Constable, he cancelled the contract by text message without a genuine reason, telling me to ignore the confirmation email I just received that morning letting me know keys were ready to collect. There was lots of miscommunication between Tim, his colleagues and Rightmove who approved all my references. It seemed efficient and I had confidence in the letting agency, so I didn’t see any of this coming. Emily is so lovely and helpful. She’s answered all my questions and reassured me throughout the whole process. Edit - What has consequently happened is no fault of Emily’s.

Olivia · 25 June 2024

★★★★★ 1/5

Google

A real shame to have to write this review, as Tom, the agent we dealt with prior to securing a rental was great, however, upon moving into the property, we have been left with no hot water at all, with freezing cold water throughout the whole property, after moving down from the midlands, and no access to a shower. We were given an ‘emergency contact line’ to which we were told any help would have to wait until Monday. The number we contacted replied to our messages once, offering help, however, chose not to reply afterwards and did not offer any help at all. If you want to move into a property with a letting agent that will provide you a property with no hot water from day 1 for a 48 hour period, then these are the guys you want to go with. Upon inspection of the property, we have also discovered it is not cleaned at all well, and one of the bathrooms has a strong smell of sewage. A very bad move in experience and I now do not recommend using Portfolio for any potential lettings.

Nas · 18 January 2026

★★★★★ 5/5

Google

Tom was very professional and friendly during my friend an I's viewing appointment. He answered all our questions and overall was very helpful, allowing us to freely view the propery at our own pace, thank you!

Claudia · 17 November 2025

★★★★★ 5/5

Google

Emily was soo friendly , really kind showing me all the 2 bedroom flats that was in the building and didn’t bother at all to show me for the second time what I was interested for ! She was really helpful and did answer all the questions that I had ! Well definitely recommend this agency to people that I know and might be interested in renting/buying house ! Thank you Emily for this fantastic experience!

Evina · 10 April 2024

★★★★★ 5/5

Google

Tomas Chovancik shown great professionalism. Shown us couple of properties, however, we found a property with another agent but would highly recommend Tom and Portfolio’s team

Shahob · 26 December 2025

★★★★★ 5/5

Google

I have just started renting an apartment, and the experience with the company and Tomas was great overall. There were some issues regarding my reference, Tomas was always helpful and made the process easier with RightMove

Huzan · 17 September 2025

★★★★★ 5/5

Google

Ria and her colleague are professional and they know what they doing. I had experience with other agency dealing with house or flat they were doing without enough experience but I would say partfolio letting agency in Bournemouth doing very well and they know to serve customer and hight recommended. Thanks Ria

Mehdi · 10 June 2023

★★★★★ 5/5

Google

Tom has been professional and patient, and very helpful during the viewing. A positive experience so far.

Primrose · 22 January 2026

★★★★★ 5/5

Google

We had a very good experience with Tom. He was very helpful, polite and a very good communicator. Thank you Tom!

Ommie · 17 November 2025

★★★★★ 5/5

Google

Tom was very helpful and professional and I always got quick replies to my messages and emails - I would definitely recommend this letting agency to anyone

Joanna · 17 September 2025

★★★★★ 4/5

Google

Emily was so nice! I was a bit late to the viewing but she was really understanding and waited for me in front of the property until I arrived. It was nice to meet her, she was very warm and welcoming! The property however was not to my expectations as the photos were very commercionalised.

Dexter · 25 September 2024

★★★★★ 5/5

Google

Iva Trebicka Property Manager I would just like to thank Iva for her continued professionalism. Every time I have dealings with her regarding the management of my property she has been more than helpful and efficient Thank you Iva kind regards John Spencer

John · 10 June 2023

★★★★★ 5/5

Google

Emily was great. Very understanding. We were initially half an hour late to our viewing due to unexpected circumstances but she waited for us even though she was supposed to finish work by then. Emily also provided smooth, informative communication throughout the process over message which made us more at ease knowing there was someone on hand to answer any queries with effective communication. Thank you!

Diellza · 11 January 2024

★★★★★ 5/5

Google

Hi highly recommend Emily from Portfolio Lettings. She is plesent, patient and willing to answer all your questions. Also, if she hasn't the answer, rest ensure she will comeback to you in no time after the viewing. A very good point, she didn't make feel in rush, so I had my time to ask all questions and review the property.

Fabio · 10 May 2024

★★★★★ 5/5

Google

Tom has been very helpful. He knew the answers to all my questions and was very positive

Ioanna · 17 November 2025

★★★★★ 5/5

Google

I came across portfolio agency through my frnd . I was really impressed with the hospitality of Emily because I have reached first to her to query about one of the property she was very helpful with all the stages my letting process also Tim as well as Iva very helpful in assisting. Appreciate the support and work they all do . Thank you Merin and Visak

MERIN · 12 December 2023

★★★★★ 5/5

Google

I had a wonderful experience with Emily during my recent house viewing. She was extremely professional and knowledgeable, answering all of my questions with ease and providing detailed information about the property. Emily made sure to highlight all the key features of the house and was very patient and attentive throughout the entire process.

Kemmakorn · 27 July 2024

★★★★★ 5/5

Google

The Team at Portfolio are always very professional, revert back to me with any questions asked of me in a prompt manner and my trust in the Portfolio Team in finding me excellent tenants is total. Thanks Guys, my mind is always at rest knowing you guys are looking after my properties.PositiveResponsiveness, Professionalism

Russell · 24 January 2022