Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a professional landlord & property developer of over 20 years I will only use the professional services of Lovett. The staff are very knowledgeable in all aspects of property sales, lettings, management and maintenance. Nothing is too much trouble for the staff of Lovett and they always strive to ensure that clients' needs are met without any fuss. They act in a courteous manner to tenants, landlords, vendors and buyers alike. As I have a substantial property portfolio I am often asked who I use for my lettings and sales and I ALWAYS recommend Lovett. They win National awards in their field because they deserve the awards and are a forward thinking, proactive company.
Nadia · 20 June 2015
★★★★★ 5/5
GoogleVery knowledgeable sales manager, very professional and took his time to answer all our questions
A · 20 November 2023
Agent replied · 17 June 2024
Hi Mr Elmas,
Thank you for taking the time to leave us a superb review. We are delighted to hear that you had a great experience with our sales manager Dave Kunzi and have passed along your kind feedback.
Best Wishes,
Lovett Team
★★★★★ 5/5
GoogleCouldn't wish for a more professional and warm service. James and Abbie have been helpful and reassuring every step of the way; with no pushy or aggressive sales tactics! Every email and telephone call has been answered and nothing has been too much effort for them.
Quite simply, the best estate agent we have had the pleasure to work with. Thank you!
Matthew · 18 June 2022
★★★★★ 5/5
GoogleIncredible service from Duanne. Always brilliant and professional. Gets things done as a matter of urgency.
John · 21 September 2023
Agent replied · 17 June 2024
Hi John,
Thank you for taking the time to leave us a superb review.
We are delighted to hear that you always receive a brilliant and professional service from our Property Manager Duanne. Our teams always strive to deliver an exceptional level of service and efficiency.
All the best,
Lovett Team
★★★★★ 5/5
GoogleVery helpful, friendly and efficient.
Nauta · 16 April 2024
Agent replied · 17 June 2024
Hi Nauta,
Thank you for leaving us an excellent review! … More
★★★★★ 5/5
GoogleVery friendly and approachable staff. Finding new tenants was seamless and professional! I cannot recommend them enough!
Dee · 18 June 2023
Agent replied · 17 June 2024
Hi Dee,
Thank you for your fantastic review, we are delighted to hear that you had a great experience with our lettings team!
Kind Regards,
Lovett Team
★★★★★ 5/5
GoogleOutstanding customer service,friendly staff
Greeshma · 16 April 2024
Agent replied · 17 June 2024
Hi Greeshma,
Thank you for leaving us a fantastic review. We're delighted to hear that you … More
★★★★★ 5/5
GoogleThanks very much Charlotte.
Reha · 16 April 2024
Agent replied · 17 June 2024
Hi Reha,
Thank you for leaving us a fantastic review. … More
★★★★★ 1/5
GoogleUnresponsive, useless, rude and love a little lie or two.
My partner has enquired about numerous properties with Lovett all to have different responses, no response, no reply or HMO.
Last 2 properties enquired is as follows. 'I'll just put you through, 2 seconds' then straight to voicemail.
Very professional. I'm sure all those landlords must be thrilled with your ineptitude.NegativeResponsiveness, Quality, Professionalism
Luke · 26 August 2021
★★★★★ 5/5
GoogleI've used them many many times renting and now I'm looking for a property they are so so helpful ! I dpoke to a lovely lady today ( sorry I forgot her name , but it sounded eastern European ) she was very polite and super helpful even though I was picking her brains on a rental issue that had nothing to do with Lovett ! I really recommend thm top service !!
Richard · 19 June 2017
★★★★★ 5/5
GoogleBought a 3 bedroom house through Lovett. Been dealing with Poopy and Clair. It was a pleasure dealing with them both. Great customer service and quick response.Thank you very much.
Sergiu · 18 June 2021
Agent replied · 17 June 2024
Hi Sergiu,
Thank you so much for your review! Good luck in your new home and we hope to hear from you in the future.
Kind Regards,
The Lovett Team
★★★★★ 5/5
GoogleReally friendly staff and very efficient at finding answers to everything that we asked them. They knew about the property that they were selling and were very professional when we were going ahead with purchase! :)
Saffron · 19 June 2019
Agent replied · 17 June 2024
Hi Saffron,
Thank you so much for the fantastic feedback, it really means a lot to us.
We wish you every success with your new property!
Kind Regards,
The Lovett Team
★★★★★ 5/5
GoogleI am selling two flats and at all times through quite a difficult situation they have been extremely professional. They constantly kept me updated with frequent phone calls and helped me with any questions I have needed answered. These has not been a straightforward sell as we have had probate to go through and we don't live in the area. I would certainly recommend them.
Alison · 18 June 2020
★★★★★ 1/5
GoogleTried to contact your bournemouth office for a week stil no one picking uo phone! What are you all on holidays?
Eva · 18 June 2022
Agent replied · 17 June 2024
Hello Eva,
Thanks for getting in touch.
Apologies that you have not been able to get through to us by telephone.
We can assure you that our offices are not closed and our telephones are manned at all times. In extremely busy times, we are still always available to deal with all enquiries.
Please send us an email on info@lovettinternational.com containing which department you would like to speak with and your contact details and we will give you a call back.
Best Wishes,
The Lovett Team
★★★★★ 1/5
GoogleThey never reply my emails unless it's for their convenience. It was added in my tenancy agreement that nobody will visit the property without my permission and they tried it a few times. Even after we made a lot of complaints about it, there was once that we found one employee inside our home! The guy didn't even apologised properly for it... It's not possible to trust them...
Rafael · 19 June 2016
★★★★★ 1/5
GoogleCan you do emergency 🚨 lock rush to van ring back postcode please 3 minutes after the call 📱 don’t worry I’ve got someone else to do it 3 minutes thanks for wasting our time Bella what a good letting agent you are NOT please don’t waste our time again …
Graham · 18 June 2022
★★★★★ 5/5
GoogleExcellent customer service. Highly recommended.
Katie · 21 September 2023
Agent replied · 17 June 2024
Hi Katie,
Thank you for taking the time to leave us a brilliant review!
We are delighted to hear that you received excellent customer service from our team.
Best wishes,
Lovett Team
★★★★★ 5/5
GoogleGreat service all round. Clair Clarke helped progress the sale well and was wonderful to deal with.
Samantha · 18 June 2022
Agent replied · 17 June 2024
Thank you for your review Samantha, it has been a pleasure to deal with you. All the best from the team at Lovett
★★★★★ 1/5
GoogleThey still call and email me asking if it's ok to do a flat viewing for a flat that I moved out of AGES AGO. I've spoke to a number of different people who work at the agency and told them they should be contacting the new tenants from their (useless) records! Well done admin team. Clap. Seriously, that is saying something.
J · 19 June 2017
★★★★★ 5/5
GoogleLynn was really helpful with our flat search. Thank you!
Skirmas · 19 June 2019
★★★★★ 1/5
Googlelovetts have shown a lack of commitment to their responsibilities as both letting agents and Freeholders.Their response to a violent, addicted tenant has been appalling. They have
left people who bought Leasehold flats from them to suffer from lack of due diligence when renting their own flat in the same property. Do not trust them as letting agents!
Soraya · 19 June 2018
★★★★★ 5/5
GoogleAfter another estate agent had my flat on the market for three months without getting an offer, Lovetts sold it within 24 hours of putting it on the market. 100% recommend
David · 18 June 2023
★★★★★ 1/5
GoogleProbably the worst experience I’ve ever had Never answer emails
Never answer the phone
When they do just rude the girl was Tracey who told me I knew nothing although I’ve been dealing with properties for 30 years
Do not deal with this company pleaseNegativeResponsiveness, Quality, Professionalism, Value
Dave · 25 October 2020
★★★★★ 5/5
GoogleWithout any shadow of doubt this company Lovett has worked so so hard to finalize the sale of my property, their dedication and constant updates have made the whole experience a great comfort to us, we thank them for keeping us informed and up to date throughout the sale process
Jennifer · 19 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
