Lovett Estate and Lettings Agents Bournemouth reviews

★★★★★ 1/5

Google

Dream turned into sweaty nightmare. I tend to think that most people exaggerate and only see and feel from their own perspective/shoes. You may think the same way, but please read the below and make your own assumptions: It all started well but it turned into a nightmare. Lettings agents were always polite and considerate. One of the best I have dealt in years (Alex & Camilla, thank you!) However, as soon as the tenancy started, problems after problems after problems. Energy bills (around £50) unpaid left behind potentially by previous tenants. When we had to top up, Scottish Power promised a refund which never arrived. That’s fine, we took the hit and didn’t bother the agency ( Lovett). Despite being their duty to check before renting! Bathroom sink/bath handle levers were broken and never fixed despite contacting maintenance multiple times. My partner started complaining about back pain as it was really hard to open without the levers. Issues with the boiler, low/no pressure. Maintenance came twice after long waiting in the freezing winter with a 8months baby, had a quick fix and left us to regulate the pressure on a frequent basis. “We instruct tenants to do it on their own because bla bla bla”. You’re being paid to do a service, so do it and don’t come up with excuses please. Half-fixes don’t work… Also, as others said, end of tenancy is a huge…huge nightmare. Despite cleaning the property, they haven’t provided us with a check out copy (never seen it) just to then come and claim unreasonable cleaning fees. Our fault for being naive, as I had to go ahead and travel 6 hours to sort our new place and my partner stayed with the LO behind to sort last things and completely forgot to document/take pictures of the property before leaving. We handed the keys a few days 4/5 days before end of tenancy and god knows when they checked the property (again we haven’t received a copy of the checkout report). I conduct myself with honesty and never wish ill on anyone, and know that the universe will set things right. Karma is real.. Thank you for reading this far!

Ivo · 26 October 2024

★★★★★ 5/5

Google

Dave Kunzi represents the very best of what the the estate agency field has to offer. Courteous/ prompt/ professional and clearly honest. Though the most recent meeting with him will not result in us listing our property due to a positive change in our circumstances , we would have happily listed with Dave and his team if things hadn`t altered. We have however bought a property in the recent past from Dave and I am very confident to say any prospective client is in very good hands.

Simon · 27 August 2024

★★★★★ 5/5

Google

The Lettings team managed by Zdenka were very personal & friendly from taking our specific requirements of what type of tenant we wanted. They didn’t waste anytime & within a couple days short listed potential tenants that fitted the criteria of what we were looking for. We recommend Lovett Boscombe Bournemouth branch to landlords who wants a professional & a quick service. Thank you Zdenka, & the team for all your hard work. Kind regards Mearl & Ben

Mearl · 22 August 2023

★★★★★ 5/5

Google

Lovetts were a pleasure to work with. They were amazing from start to finish. Within 5 days my house was sold & although it was a lengthy process from the sale to exchange & completion they helped me all the way. Josh is a lovely man who talked me through the marketing process & had a lovely non pressuring nature. Clair was amazing & without her I could not have coped, she's such a great asset to Lovett's. She listened to my concerns, dealt with them quickly & constantly reassured me. I was able to contact her at anytime. She made the process much more bearable & even put up with my worries & on many occasions meltdowns! She actually did a far better job than my solicitor! I will definitely recommend Lovett's to others in the future Thank you all so very much

Ruth · 18 June 2023

★★★★★ 1/5

Google

Yet again, Lovett proved to be one of the worst agencies. Beware and stay away if you want to sell. Choose a different agency as this bunch cannot be bothered. David just very kindly argued today that he did not feel like wasting his time on a viewing he agreed beforehand while I was waiting in the rain. Sorry, I have ever dared to take up your time. Professionalism is just an unknown concept for some.

Ocean · 23 July 2023

★★★★★ 5/5

Google

Just wanted to share what great service I have received from Clair Clarke who progressed our sale through to completion. We had some delays and obstacles to navigate, and Clair was proactive in trying to find solutions as well as always responding when we needed her assistance. Thank you Clair for your friendly and professional approach and for working so hard on our behalf.

Frances · 25 March 2024

★★★★★ 5/5

Google

Fantastic team at Lovetts. Very friendly, informative and quick to get our property on the market with viewings. Massive thank you to Clair, Sales Progressor, who supported us and was always happy to take our calls or respond to our emails quickly to help finalise our sale. We would highly recommend Lovetts.

Claire · 16 April 2024

★★★★★ 1/5

Google

Avoid wherever possible. Dreadful agency. Relocated 2023 & needed rental property to settle. Agents acted on behalf of Landlady were bad from the start. Reported poor water pressure & lack of hot water in Kitchen & Bathroom within 1st month of rental & it was never resolved the day I moved out. Failed to mention that the building had a theft problem (Amazon deliveries etc), despite notices being on the entrance board - amongst other things. Once I'd found & purchased a place of my own, offered no support despite allegedly being my contact with the owner. When I left, place was in better condition than when I arrived, however, as I had cleaned it & not a professional, this meant I was in breach of contract and was charged £250 - which fair enough, I should have read & accepted. However, Landlady then claimed a further £150 for 'something or other'. Despite me sending photographic evidence, agency advised they were no longer involved & it was with Deposit Recovery. As I could no longer be bothered to dispute (which I'm fortunate to be in that position as not all would be) I accepted 50% of my deposit return. As a last resort, after accepting, I wrote x1 final Email to the agency (as previously mentioned, I never knew the Landlady), that they contact the owner, advise that despite acceptance, I still disputed 100% & would she consider donating that final amount to a Charity - RSPCC/RSPCA etc....unsurprisingly, I have not even received any comment or reply from the agency. This about sums up their approach & as you may guess, they will never be selling the new property that I own!!!

Sean · 28 June 2024

★★★★★ 5/5

Google

Lovetts have looked after our rental property for over 7 years with faultless expertise. Staff are always friendly & willing to help nothing is too much trouble. On selling our property they have been exemplary & we would recommend them to anybody wishing to sell or let a property. We would like to thank James, Poppy, Annabelle, Emma, Abbey, Zdenka & most of all Clair for their fantastic help & support over the years from letting to selling our property.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 18 June 2021

★★★★★ 5/5

Google

Brilliant estate agency! If you are a newbie like us, it's definitely the go to estate agency as they will guide you through the process and help you find the mortgage advisor that you are looking for and the solicitors. Special thanks to James who kept us informed during the whole process, providing updates and prompt replies to enquiries and Abbey who was the first one to see at the house and the one who handed us the key. We are looking forward to collaborate in the future! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Robert · 10 December 2023

★★★★★ 5/5

Google

Cailey was very friendly at the viewing and patient when we wanted to go back to see flats again. The whole process was very smooth and stress free. She always answered any question or queries we had

Hollie · 16 April 2024

★★★★★ 5/5

Google

Working through a difficult purchase of a flat, Clare was excellent throughout. She is a real professional and and worked very hard to keep the transaction together. As an investor, I work with a lot of agents and I would definitely recommend Clare and the team at Lovetts.

Julia · 18 June 2023

★★★★★ 1/5

Google

********** AVOID AT ALL COSTS *********** I rented a flat in Bournemouth for 7 1/2 happy years and then these despicable people became involved. This is what they call customer service: 50% of lights went out in property - 3 1/2 Months to get these fixed Fault on a GAS Boiler - Sent a link to You Tube and said here's how you can fix it. when challenged their response was " Landlords prefer that Tenants resolve their own maintenance issues " Demanded entry on a day that suited their schedule, when advised that tenant would not be available and offered alternative dates so that premises could remain secure and tenants property could remain secure they advised they were going to access on the day they wished access and that the tenants wishes did not matter. Taps dripping in bathroom, reported November 2023 when reminder was sent in MARCH 2024 they issued a section 21 notice Almost 3 weeks after vacating property deposit has not been returned and they are ignoring all emails possibly because they want to try to make up stories so that they can steal the deposit. I would give MINUS 100 Stars if I could . These people are vile and are the worst people I have ever had the displeasure of having to suffer. AVOID THESE PEOPLE AT ALL COSTS IF YOU WANT A COMFORTABLE LIFE IN A WELL MAINTAINED PROPERTY WHERE YOU CAN RELY ON A PROMPT RESPONCE TO ANY ISSUES, RELY ON PROPERTY BEING SECURE AND RELY ON YOUR PRIVACY

Stuart · 29 May 2024

★★★★★ 5/5

Google

Thank you, thank you, thank you Clair, so much for your hard work in achieving completion on the sale of our property. Your persistence and professionalism was second to none. You remained calm and positive whilst dealing some tricky moments. Lovett's are very lucky to have you!

Tracy · 18 June 2023

★★★★★ 5/5

Google

Thank you lovett international to help me to get a rented home especially Cailey Hart she is a wonderful person and she help me a lot . Through out all the letting process...

Femil · 16 April 2024

★★★★★ 1/5

Google

Very disappointed. I have been to a viewing with Poppy who seemed less than interested in anything really. One of the worst experiences I have had so far. Could not wait to get out of there. And please do not blame covid. There is restrictions and there is this dismissive behaviour. Good luck to anyone using this agency 😔 shame.NegativeQuality, Professionalism

Mer · 18 June 2021

★★★★★ 5/5

Yell

A caring & non pressuring estate agency

From marketing my property to completion, Lovett's guided me through everything and spoke to my solicitors on my behalf. It was a quick sale but lengthy process to exchange & completion, I needed as much help as I could get & Lovett's delivered this in bucket loads & kept everything on track including me! They gave regular updates & explained anything I needed to know!Josh is a lovely man & never pressurised me & listened to my needs.Lovett's have a fantastic asset in Clair, she managed everything from solicitors, chasing people & kept everyone informed.She was amazing & without her without doubt I would have taken my house off of the market as I found it all too stressful to deal with it on my own. She became my run to person & was a great listener. I was treated with respect. I thank her & josh so much for getting me through a difficult time.

RuthM-400 · 3 February 2023

★★★★★ 5/5

Google

Amazing experience with the team, first of all James was fantastic showing me around the property. Then Clair took over to deal with the next stages, who was amazing, so responsive, friendly and just gets the job done. Couldn’t have asked for a better person to guide me through the process. Thank you to the whole team!PositiveResponsiveness, Professionalism

Marta · 26 August 2021

★★★★★ 5/5

Google

Brilliant estate agency! If you are a newbie like us, it's definitely the go to estate agency as they will guide you through the process and help you find the mortgage advisor that you are looking for and the solicitors. Special thanks to James who kept us informed during the whole process, providing updates and prompt replies to enquiries and Abbey who was the first one to see at the house and the one who handed us the key. We are looking forward to collaborate in the future! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Gabor · 26 August 2022

★★★★★ 1/5

Google

If I could give them 0 stars I would. the worst estate agent I have ever been with. They’re very keen and happy to help to get you into the property and take your money but once you’re in they are useless. Never respond to emails. Mis sold and mislead into a renewal of the tenancy and then when trying to leave they made it impossible and it took threatening to go to the council before getting a response. Was belittled by the staff about the agreement and it’s wording. W had paid our months rent until the 13th for our tenancy but were told we had to hand the keys back 6 days earlier for them to do their inspection and they will not refund us for those days we were unable to access the flat. We are now left in the dark regarding when we will get our deposit back. We have called and emailed and get no response to emails so have no idea where our money is. They have a new tenant in there already and I feel sorry for them. I would not recommend ever renting a property off this company. I have never had so much stress before. disgusting.

Ellie · 20 November 2023

★★★★★ 5/5

Google

We had a excellent time choosing our new home Abigail bacon lettings manager met us at the property and was professional at all times and very polite we had issues getting in to Lovetts office to sort paper work out and Abi very kindly came out to our property we are in at present again explaining everything we needed to know could not do enough for us she is a lovely young lady and would recommend Lovetts to friends and family.

Darren · 18 June 2022

★★★★★ 5/5

Google

We struggled for months trying to find our first letting, no other estate agents in the area have what Lovett have. A great selection of properties and a great selection of employees. From the start Natalia was prompt and welcoming responding to our enquiries, arranging a viewing for practically the same day! Duanne showed us around what is now our new home, she was friendly, informative and dealt with our application very efficiently. Within the next few days Duanne, Louise and Abi, had all our paper work put together. We had never rented before, however communication with the Lovett staff made it seem a very easy process. Within a few weeks we had our keys (With Abi happily staying in office later on a bank holiday weekend, as we were late - sorry Abi🙂)very impressed with our new home! Many thanks to you all.

Jake · 18 June 2022

★★★★★ 5/5

Google

We're first time buyers and have spent 6 long and at times painful months going through what turned out to be a very extended process. Clair Clarke was with us every step of the way and went above and beyond at each stage. She was in regular contact with me throughout - far more than the solicitor - weekly and towards the end, daily, to keep me updated and informed of action between all parties. She's approachable and professional and I'd definitely recommend her to others. 5*+!

Kate · 18 June 2022

★★★★★ 5/5

Google

James and Abbey and the team at Poole worked really hard with the sale of our property, they set up a whole day of constant viewings, leading to offers, the photos taken were exceptional and showed the property off really well. James was very supportive even with our purchase, advising us when we definitely needed advice, not having moved for over 30 years. Several purchases fell through and he kept both our purchasers and ourselves updated, helping to push and progress our purchase when needed. The sale went on for several months due to us losing properties and he managed to keep our buyer involved. No hesitation in recommending Lovett Estate agents in Parkstone they are a professional, supportive, friendly team.PositiveResponsiveness, Professionalism

Debbie · 18 June 2022