Trusted Agent profile · Bournemouth
★★★★★
115 reviews across 2 platforms
31 Southbourne Grove, Bournemouth, BH6 3QT
Goadsby's office in Bournemouth, at 31 Southbourne Grove, is rated 3.8 out of 5 across 115 reviews on two platforms, including 72 Google reviews rated 4.6.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
GoogleWe dealt with Michael who showed professionalism from start to finish. He kept us fully informed along the way. Nothing was too much trouble. Would definitely use Goadby again.
Hi Cedric, thank you for taking the time to review our service, glad we were able to assist you. All the best.
1/5
TrustpilotWorst agency in Bournemouth
Worst agency in Bournemouth, they gonna try to keep your deposit no matter what, and they will, I will no not recommend it to anybody.
Thank you for your review. We’re sorry to hear you feel this way and that you’re unhappy with how your deposit was handled. We take these concerns seriously and would like to look into your case. If you can contact the Bournemouth lettings team with your property address, tenancy dates and (if you have it) your reference number, we can review the file and respond properly. If your deposit is protected, you also have the option to use the independent deposit scheme’s dispute process, which will review the evidence from both sides. Please get in touch so we can investigate and help resolve this.
5/5
GoogleNeil, Michael and Joe were a pleasure to deal with.
Hi Catherine, thank you for your kind review. So pleased the team were able to assist you. All the best.
5/5
GoogleExcellent service from Goadsby, Southbourne, especially from Neil Betts.So helpful, patient and not at all pushy. Would highly recommend.
Hi Julie, that is great to read! So pleased Neil and the team were able to help you. All the best and kind regards.
5/5
TrustpilotTwo properties expertly guided through…
Two properties expertly guided through the sales process. Only sorry we can't use this team for the next sale in a different area.
Thank you for your review. We’re delighted to hear you felt expertly guided through the sales process on both properties, and we really appreciate you choosing us. Although your next sale is outside our area, we’d still be happy to help where we can, whether that’s offering initial advice, recommending a suitable agent, or assisting with anything you need during the move. Wishing you all the very best with the next one.
5/5
GoogleMichael was fantastic throughout the purchase of my flat, regularly chasing solicitors & getting answers to any questions I had. Great service!
That is great to hear Becky, thank you for your feedback and good luck in your new home !
5/5
GoogleI approached goadsby recently when I was on the search for a property. Although I didn’t go ahead the service I received from Aimee was outstanding. She was very professional as welcoming and couldn’t do enough to help. Aimee is an asset to the company and I will definitely be back in the new year.
1/5
TrustpilotGoadsby outsourced the check out of the…
Goadsby outsourced the check out of the property after the tenants left. The company they employed did a sloppy job, one example being not mentioning the greenhouse at all in their report. This meant the tenant could not be charged for any damage to the items not mentioned in the report. He could have removed the greenhouse if he’d chosen to. Instead he just damaged it. Apparently it was our responsibility to make sure the check out company did a better job. Work that one out for yourself..or be sensible and don’t use Goadsby and avoid the months of stress we’ve had. They didn’t collect the final months rent. We had to fight for that. It’s anything lazy and easy for Goadsby. Absolutely avoid.
5/5
GoogleExcellent service and communication, thanks guys
Hi Jessica Many thanks for your 5 star review, really pleased we have been able to help with your move. All the best.
1/5
TrustpilotPushy estate agent
We felt the estate agent was pushy and rude/abrupt to the seller of the house. We were waiting outside of the property for 15 minutes and the owner of the property came out and had a chat whilst we were waiting for the estate agent. She then invited us in, we accepted. he then turned up with 2 minutes to spare and was slightly rude that we entered the property without him! He then was shocked that we wanted to look at structural aspects of the property such as the fuse board! I will never give this estate agent our life’s worth of savings. And the owner deserves someone better to sell her house.
5/5
GoogleMichael from Goadsby sold our house and sold us a house, He was the best agent that we have ever used. He always kept us updated and was very patient with the whole complicated situation. If it wasn't for Michael the whole deal might have fallen through. The whole office were always there to help. Very highly recommended.
Hi Jeremy, that is great to read so pleased the team and especially Michael were able to help with your sale and purchase. All the best.
5/5
GoogleGood Estate Agents in Southbourne, recommend Michael Errington.PositiveQuality, Professionalism
Hi Phil, Thanks for your review. All the best.
5/5
TrustpilotAn EXCELLENT service provided by all
An EXCELLENT service provided by all. We had previously marketed our property with another more glossy agent in town, but their failure to communicate effectively and identify a non-buyer despite us constantly pointing out the warning signs and not being taken seriously resulted in us taking our business to Goadsby. We were not disappointed, and Goadsby rewarded and vindicated our decision to move the business to them. I would like to thank all the Swanage Goadsby office staff for managing our house's sale so quickly and smoothly. The whole process from publishing to completion, took just over 7 weeks. They took on board our desire to only allow buyers who could proceed to view the house and avoid buyers who use a notoriously slow local law firm Despite us being 8000 miles away in the Philippines with an 8-hour time difference Noah and Ollie moved the whole process along at pace and kept us very well informed. Even at weekends, Josie in the lettings department stepped in to maintain the continuity. An excellent show of teamwork. Even on completion day, the whole team combined to kindly personally load a couple of large and heavy shipping crates into their cars and relocate them to the office store when it became obvious the shipping company couldn't collect them before completion. It is when a team go above and beyond the normal call of duty to ensure a sale goes smoothly that you know you have chosen the right company. Thanks again to everyone.
1/5
TrustpilotWe’ve had a horrible experience selling…
We’ve had a horrible experience selling our house through them. These last 6 months have apparently been boom sales time in Swanage Dorset but despite this Goadsby have managed to bungle potential sales, play one buyer off against another and push away the interest that had been there. Savills in Wimborne contacted me several times offering to sell our property and could not understand why it wasn’t sold. It’s not been sold because Goadsby have a one size fits all standardised approach, never keep the continuity of staff dealing with a particular matter. Use inexperienced staff who have no people skills, allowed their sales manager Gavin to insult and bully us. I cannot believe what an absolute disaster they have made of what should have been a simple sale. Plus they’d put up ‘under offer’ before any checks has been done. Then refused to listen to us and went their own way. And blamed us went it went wrong. Through them a perfectly good sale has been lost. Gutted. As another negative review said: “ they will let anybody into your house”. They allowed one potential buyer to take loads of photographs and have not done anything when we asked them to be deleted. GDPR laws and the 2018 Act mean nothing to them. Use an online agent: anything, but seriously avoid them.
5/5
GoogleGood Estate Agents in Southbourne, recommend Michael Errington.
Hi Phil, Thanks for your review. All the best.
5/5
GoogleOur experience of Goadsby Southbourne has been really positive. They are competitively priced and have been really efficient throughout. Aimee is very approachable, helpful and organised. We feel very confident in their letting and management of our flat and would recommend them wholeheartedly.
1/5
TrustpilotGoadsby let anyone have free access to your home!
I completed my property on 22nd Feb 2022 in Bridport Dorset. On 21st they phoned me to as they wanted keys. I said they had 2 keys handed when I asked them to sell my property. They claimed I had signed them out. I knew I had not. They said they had my signature signing them out. I went to the shop. It was not my signature nothing like . They then claimed I had authorised said signatures person to pick keys up for me. Which I had not! Worrying thing is they had released my keys with address in November. I am an elderly lady living alone! I hadn’t realised someone had access to my home! I said they should pay to replace locks at their expense ! They totally refused.
1/5
TrustpilotWastage of time.
Wasted My time in the name of referencing. If some one is living in UK on a permanent job role and also home office gives a right to rent. Still most of the letting agents doesn’t gets satisfied. If a person have good credit history then what’s the problem. Or it’s only because I am an Asian and cannot get a property to rent.
1/5
TrustpilotThe Estate agents ommitted to give us…
The Estate agents ommitted to give us all the information at the viewing. We then put an offer in and paid for a survey. Goadsby in Wimborne, shocking will be making a complaint.... Do not use this Estate Agents
5/5
GoogleThe service that we received throughout our property search was professional, knowledgeable and most of all helpful. Both Michael and Neil regularly kept us up to date on properties new to the market and took note of our needs. We would definitely recommend this team in southbourne.
Hi Karen, thank you for taking the time to review our services, so pleased we were able to help you. Kind regards.
1/5
TrustpilotAbsolutely appalling
We are stuck in a six link chain; four of which are with goadsbys. They lie, they won’t talk to you, they don’t have a clue how to progress things and are having to take direction from the other agent in the chain, they are rude and so unhelpful. Five months we’ve been waiting; delay after delay, lie after lie. It’s like walking uphill through quick sand.
1/5
TrustpilotWorst letting agents ever
Goadsby is the worst in terms of the way they treat people. The whole trauma they subject me to is beyond words, and I won't go the details of it. Let's just say that it lasted a whole 8 months of endless communication with them getting them to allow me to terminate my contract, return my deposit etc etc. And in all these communications, they were distasteful, disrespectful, offensive, unprofessional. So much that they even accidentally copied me on email replies amongst other colleagues where they were being spiteful, even condescending about me. Avoid them!
5/5
GoogleThe attention received from both Neil and Michael was excellent during the whole process of our purchase. They were helpful, courteous and professional and went over and expectations.
5/5
TrustpilotWe have recently moved into a rental…
We have recently moved into a rental property managed by Goadsbys in Bournemouth. Alex, the agent, was extremely professional and could not have been more helpful through the process. Since moving in, he has also been there to help with any teething problems we've had. I can highly recommend them and all the ancillary people who were involved, such as the cleaning company and maintenance team. Many thanks to all of them. Mrs D
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Goadsby's Bournemouth office has 115 reviews across two platforms: 72 on Google, 43 on Trustpilot (across the whole business).
Goadsby Bournemouth is rated 3.8 out of 5 across all 115 reviews, and 4.6 out of 5 on Google from 72 reviews.
Goadsby Bournemouth, 31 Southbourne Grove, Bournemouth, BH6 3QT.
