Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
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5/5
GoogleBen at Foxes handled our sale with the minimum of stress, Great to find an estate agent that you can really trust. would definately recommend.
Paul ยท 22 August 2023
Agent replied ยท 24 March 2024
Hi Paul,
Thank you so much for your kind words and for taking the time to leave us this fantastic review! We're delighted to hear that Ben made your sale a stress-free experience. Trust is at the core of our service, and it's wonderful to know that we've earned your confidence.
We truly appreciate your recommendation. If you or anyone you know ever needs assistance with real estate in the future, please don't hesitate to reach out. We're here to help.
Thanks again for choosing Foxes, and we wish you all the best in your future endeavours.
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5/5
GoogleMy experience with Foxes Sales & Lettings couldnโt of gone any better. Matt Dixon in particular helped my transition from moving from my owned home into rented accommodation. Extremely helpful, friendly and above all else very professional and would not hesitate in recommending this this Estate and Letting agency.
Kirsty ยท 31 July 2019
Agent replied
Hello Kirsty, Thank you for your very kind words about Matt Dixon. I shall be sure to pass them on to him!
Regards
Damon
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4/5
GoogleDamon and the team are great, very positive and let my house quickly and to good tenants. The advise their property management team have given me has been a big help.
John ยท 17 September 2018
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1/5
GoogleTerrible customer service, tried charging my ยฃ900 3 months after my contract ended, then realised they made an error after sending me there bank details. They are liers and i dont recommend any person going there. Take months to make any movement on anything
Connor ยท 10 January 2020
Agent replied ยท 8 January 2025
Hi Connor,
We apologise for the issues you've encountered and for any inconvenience you've experienced. Your feedback is important to us, and we take your concerns seriously.
It's regrettable that there was a delay in addressing the matter with your contract and charges. We understand how frustrating this must have been. We have investigated the situation and have corrected the error regarding the charges and bank details.
We want to assure you that this does not reflect our usual standards of service. We are committed to improving our processes and ensuring that such errors do not happen in the future. We appreciate your patience and understanding.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Your feedback helps us make necessary improvements, and we value your input. Thank you for bringing this to our attention.
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5/5
GoogleDemi has been an amazing estate agent throughout the whole process of getting a new flat. Would recommend easily! My partner and I are so grateful for her help.
Hazel ยท 31 July 2019
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1/5
GoogleTerrible customer service, tried charging my ยฃ900 3 months after my contract ended, then realised they made an error after sending me there bank details. They are liers and i dont recommend any person going there. Take months to make any movement on anything
Conor ยท 21 November 2019
Agent replied ยท 24 March 2024
Hi Connor,
We apologise for the issues you've encountered and for any inconvenience you've experienced. Your feedback is important to us, and we take your concerns seriously.
It's regrettable that there was a delay in addressing the matter with your contract and charges. We understand how frustrating this must have been. We have investigated the situation and have corrected the error regarding the charges and bank details.
We want to assure you that this does not reflect our usual standards of service. We are committed to improving our processes and ensuring that such errors do not happen in the future. We appreciate your patience and understanding.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Your feedback helps us make necessary improvements, and we value your input. Thank you for bringing this to our attention.
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4/5
GoogleGreat and helpful!
Except for a bit high fees 600ยฃ+ for two people in just admin fees.
Must be the smoothest move I done and documents and everything is electronic. So sorting out references and all that was done within 24 hours!
Helpful staff!
Simen ยท 17 September 2019
Agent replied
Hi Simen, Thank you for leaving us a review and we are very pleased to hear that you were happy with our service.
We compare our pricing with other agents and pride on keeping them in-line with our competitors and I understand that you paid your check out fee in advance which would have also contributed to the slightly larger upfront cost at the start of your tenancy. However, thank you and we will take your kind comments on board.
From the whole team at Foxes - we wish you all the best during your tenancy.
Regards Damon
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5/5
GoogleDemi has been an amazing estate agent throughout the whole process of getting a new flat. Would recommend easily! My partner and I are so grateful for her help.
Hazel ยท 17 September 2018
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5/5
GoogleExcellent service. Very professional. Always willing to help you. Ben and Joanne I can't thank you enough.
Katherin ยท 22 August 2023
Agent replied ยท 24 March 2024
Hi Katherin,
Thank you for taking the time to share your experience with us. We're delighted to hear that you had an excellent service and found our team, especially Ben and Joanne, to be professional and supportive.
Your kind words mean a lot to us, and it's our pleasure to assist and help our clients to the best of our abilities. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help.
Once again, thank you for choosing our services, and we look forward to serving you again in the future.
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5/5
GoogleHighly recommended estate agent .
Made life very easy during a hard time . Demi and Matt are a credit to the business and wish them all the best thanks againPositiveResponsiveness, Quality, Professionalism
Connor ยท 21 June 2021
Agent replied ยท 20 June 2024
Hi Connor,
Thank you so much for your kind words and the high recommendation! We're delighted to hear that Demi and Matt made a challenging time easier for you. They are indeed valuable members of our team, and we're proud to have them representing our business.
Your well-wishes mean a lot to us, and we appreciate your support. If you ever need our assistance again in the future or have any questions, please feel free to reach out. We're here to help, and we wish you all the best as well. Thanks again for choosing us as your estate agent!
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5/5
GoogleMatt helped me a lot with a query I had about letting. I look forward to future business with this company ๐ โฆ
Maciej ยท 30 July 2022
Agent replied ยท 24 March 2024
Hi Maciej,
Thank you for your kind words! We're delighted to hear that Matt was able to assist you with your query about letting.
Our team is committed to providing excellent service, and we look forward to serving you in the future. If you ever have more questions or need assistance, don't hesitate to reach out.
Your satisfaction is our priority.
Thank you for choosing our company!
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5/5
GoogleBen has worked very well, he's provided an excellent customer service.
L ยท 22 August 2023
Agent replied ยท 24 March 2024
Thank you for taking the time to share your positive experience with Ben. We're delighted to hear that he provided you with excellent customer service. At Foxes Sales and Lettings, we take pride in delivering top-notch service to our โฆ More
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5/5
GoogleI've just rented a property through this agency, and the whole process was extremely easy and fast! Matt helped me with all my questions and queries, even though I had lots of them!
I had no troubles throughout the entire process, and I'm confident that if I do have any future issues, I will find it easy to sort them out. Thank you again!
Borderlinebants ยท 1 December 2020
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5/5
GoogleWanted to say a big thank you for your services during my tenancy. In special to Demi that was always helpful. As a customer Im really happy with all your support guys. Well done!
Daniel ยท 19 April 2020
Agent replied ยท 24 March 2024
Hi Daniel,
Thank you so much for taking the time to share your positive experience during your tenancy!
We're thrilled to hear that Demi and our team were able to provide you with excellent support and assistance throughout your time with us.
Customer satisfaction is our top priority, and it's reviews like yours that motivate us to continue delivering the best service possible. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help, and your feedback means a lot to us. Thanks again for choosing us, and well done for being such a wonderful customer!
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5/5
GoogleWhat me and my partner really like about the team at Foxes Sales & Lettings, is that they professional and will always attempt to go that extra mile for both tenants and landlords. We have been renting properties with Foxes for over 6 years and when our previous landlord decided to sell his property, it was a no-brainer for us to attempt to find a new home managed by Foxes.
Simon ยท 31 July 2017
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5/5
GoogleVery easy to deal with, friendly and knowledgeable
Oliver ยท 22 August 2023
Agent replied ยท 24 March 2024
Hi Oliver,
Thank you so much for your kind words! We are delighted to hear that you found our team easy to deal with, friendly, and knowledgeable. Providing a positive experience for our customers is what we aim for.
If you have any questions or need assistance in the future, please feel free to reach out. We're here to help.
Once again, thank you for choosing us, and we look forward to serving you again.
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1/5
GoogleThey won't respond to enquiries on property adverts via Zoopla etc. unless you fill in a form full of intrusive questions so they can no doubt pester you with spam mail. Terrible!
First ยท 17 September 2019
Agent replied
Thank you for sharing your thoughts with us. The lettings enquiry form is only to check that the property is suitable and affordable for you and to ensure that you will pass referencing. We ask interested parties to complete this form at the outset to save you time and disappointment if you wouldn't pass referencing. If you would like to discuss this further or have any other queries please feel free to email me at sam@foxes.co.uk
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5/5
GoogleBoth Matt & Demi are very professional, they are both great to deal with and respond very quickly. Thank you - Highly recommended!!PositiveResponsiveness, Professionalism
Justine ยท 21 June 2021
Agent replied ยท 20 June 2024
Hi Justine,
Thank you so much for your fantastic review! We greatly appreciate your kind words about Matt and Demi. They truly are professionals who take pride in providing excellent service and quick responses. We're delighted to hear that you had a great experience dealing with them.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever have any more questions or need assistance, please don't hesitate to reach out.
Thanks again for choosing us, and have a wonderful day!
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5/5
GoogleIt is the staff which makes Foxes a great place to let with. They are more than fair to tenants which is nice to find in a letting agency.
Jubayed ยท 22 October 2019
Agent replied
Dear Jubayed, Thank you for your very kind words, they are greatly appreciated. If you need anything else, please feel free to get in touch! Damon
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1/5
GoogleTravelled 2 hours to Bournemouth for a viewing & then the agent realised he didnโt have the keys. Not very apologetic- didnโt try and find any solutions / alternatives
Joe ยท 17 September 2019
Agent replied
Dear Mr Bray,
I'm very sorry to hear about your experience on this occasion.
This is not our usual level of service that we like to pride ourselves on. If you are able to email me with the property address and some more details - I would be able to investigate this further to find out what happened and report back to you. My email is damon@foxes.co.uk.
Thank you.
Damon
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1/5
GoogleTravelled 2 hours to Bournemouth for a viewing & then the agent realised he didnโt have the keys. Not very apologetic- didnโt try and find any solutions / alternatives
Joe ยท 31 July 2019
Agent replied ยท 30 July 2023
Dear Mr Bray,
I'm very sorry to hear about your experience on this occasion.
This is not our usual level of service that we like to pride ourselves on. If you are able to email me with the property address and some more details - I would be able to investigate this further to find out what happened and report back to you. My email is damon@foxes.co.uk.
Thank you.
Damon
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5/5
GoogleDemi in lettings was so kind and helpful, she went above and beyond in assisting our move, thank you. One of the best estate agents we have met.
Greg ยท 22 October 2019
Agent replied
Dear Greg, Thank you for your kind comments, we will be sure to pass your feedback to Demi.
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5/5
GoogleGreat service, very professional, knowledgeable, efficient and friendly.Excellent help and advice provided.Highly recommend!!!
Lukasz ยท 22 August 2022
Agent replied ยท 24 March 2024
Hi Lukasz,
Thank you so much for your fantastic review! We're delighted to hear that you โฆ More
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5/5
GoogleNo issues at all while dealing with Foxes. The staff are polite, friendly and efficient. Would recommend to anyone looking and lettings
Mark ยท 8 February 2021
Agent replied ยท 24 March 2024
Hi Mark,
Thank you so much for taking the time to leave such a positive review!
We're thrilled to hear that you had a smooth and pleasant experience with our team. Providing excellent service is our top priority, and your kind words reinforce our commitment to delivering the best possible service to our clients.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help and make your experience even better.
Thanks again for your recommendation, and we look forward to assisting you or anyone you refer to us in the future.
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