Foxes Sales and Lettings Bournemouth reviews

Hi Chris, Thank you so much for choosing Foxes for your recent property purchase! We are thrilled to hear that Ben provided you with exceptional service throughout the entire process. Our team takes great pride in being helpful, flexible, and pleasant to deal with, and it's fantastic to know that this made your experience a positive one. If you ever decide to work with us again in the future, please don't hesitate to reach out. We're here to assist you every step of the way. Thanks again for your trust and kind words. Congratulations on your new property, and we wish you all the best!

Hi Gill! - Thank you for your very kind words! - we will be sure to pass your comments onto Simon!

Hi Brady, We truly appreciate your kind words and thank you for taking the time to share your experience with us. We're thrilled to hear that Ben made your moving journey a pleasure and less stressful. Providing exceptional service to our clients is our top priority, and it's great to know that we could achieve that for you. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help. Once again, thank you for choosing Foxes, and we wish you all the best in your new journey!

Hi Joseph, Thank you so much for taking the time to share your positive experience with … More

Thank you so much for your kind words and heartfelt review! We understand that finding the right studio flat can be a challenging journey, and we're thrilled to hear about your positive experience with Matt Dixon. Matt is indeed a dedicated professional who takes pride in providing excellent service. It's wonderful to know that he made your search easier, and his down-to-earth approach and knowledge were appreciated. We always strive to go the extra mile to assist our clients in finding their perfect homes. Your satisfaction is our priority, and we're delighted that Matt was able to help you find a lovely studio in a quiet and clean environment. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Foxes!

Hi Jackie, Thank you so much for your wonderful review! We are thrilled to hear that you've had such a positive experience renting a property through Damon and our team at Foxes Sales & Lettings. Customer satisfaction is our top priority, and we're delighted that you've been impressed with our service over the years. Your recommendation means a lot to us, and we're grateful for your trust in our company. If you ever decide to use our services again in the future, we'll be here to assist you every step of the way. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support and look forward to serving you again if the need arises!

Dear Karen, Thank you for your comments. I will be sure to pass them onto Sam and Stacey, obviously if you need to get in touch then you know exactly who to contact. Kind regards Damon

Hi Yvonne, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience with us, both during the process and even after the sale completion. It's been our pleasure to assist you, and we truly appreciate your kind words. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing us, and we wish you all the best in your new home!

Hi Olamide, Thank you for your kind words and positive feedback! We're delighted to hear that you've had a good experience with our customer service and that repairs have been addressed promptly. Your satisfaction is important to us, and we're here to assist you whenever you need us. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out. We wish you all the best, and God bless you too!

Thank you for your review Jake. I am sorry that you feel that you have not recieved a good level of service. Looking into your referencing, I can see that my collegue has contacted you and notified you of the reason that you application will not be progressed to the next stage. I note that prior to referencing, you signed a legally binding holding deposit document that stated the resons for which a holding deposit will be withheld from repayment to an applicant and the terms to which you agreed and signed. The reasoning behind the non repayment of your holding deposit has also been explained to you. Please also note that abusing staff members and making threats of violence towords them will not be tolorated and the police have been notified of your actions. Should you wish to communicate further with any member of the Foxes team, please have a solictor contact us on your behalf, as due to your behaviour and threats raised by you we reserve the right to no longer have contact with you or any non-legal representative of yours, as per the advice we have been given by the police. I apologise that Foxes were unable to assist you with your move on this occasion. Foxes wish you every luck with your property search and hope that you find a new property soon.

Thank you for your review Jake. I am sorry that you feel that you have not recieved a good level of service. Looking into your referencing, I can see that my collegue has contacted you and notified you of the reason that you application will not be progressed to the next stage. I note that prior to referencing, you signed a legally binding holding deposit document that stated the resons for which a holding deposit will be withheld from repayment to an applicant and the terms to which you agreed and signed. The reasoning behind the non repayment of your holding deposit has also been explained to you. Please also note that abusing staff members and making threats of violence towords them will not be tolorated and the police have been notified of your actions. Should you wish to communicate further with any member of the Foxes team, please have a solictor contact us on your behalf, as due to your behaviour and threats raised by you we reserve the right to no longer have contact with you or any non-legal representative of yours, as per the advice we have been given by the police. I apologise that Foxes were unable to assist you with your move on this occasion. Foxes wish you every luck with your property search and hope that you find a new property soon.

Hi Henry, Thank you for your kind review. Ben does work tirelessly to help our purchasers and vendors and we are glad that Ben could help you on this occasion with your purchase. If there is anything we can do to help in the future, please do not hesitate to contact us.

Thank you for your review Cara To add some context to your review. Foxes arranged to find you a tenant for your property. Once Foxes found you a tenant, you began harassing, being rude and abusive to staff. Foxes management stepped in and advised that Foxes would no longer deal with you. Foxes take our staff members' well-being seriously and will not tolerate any abuse. Foxes wish you all the best in your endeavours.

Hi Mike, Thank you so much for your wonderful review! We're thrilled to hear that Ben and the rest of the team were able to provide you with a friendly, professional, and helpful service throughout the process of selling your property. Your recommendation means a lot to us, and we're delighted that you would choose to use Foxes again in the future. If there's anything else we can assist you with, please don't hesitate to get in touch.

Hi Roxanne, Thank you for taking the time to share your positive experience with Matt in our lettings department. We are thrilled to hear that he provided you with excellent assistance and understood your moving needs. Our team strives to make the process as seamless as possible, and it's great to know that you had a smooth experience. Your recommendation means a lot to us! If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help.

Dear Mr Biggs, I’m sorry to hear that you feel our service on this occasion was not satisfactory and having investigated it further, I understand that Stacey was assisting you at the time before she left for holiday and it does appear that we made some simple and accidental errors that shouldn’t have happened. With regards to the half price fees. We were indeed offering half price fees on that property at the time which should have been £240 and £144 check out fee (inc VAT) totalling £384.00. Stacey’s email confirmed these figures, so I’m not exactly sure where the £270 + VAT has come from and so I am sorry for any potential conflict of information here. I understand that we processed your applications for referencing and inputted your details into our lettings system despite the fee’s not being paid to secure the property. This is not our normal procedure, as we wouldn’t generally add you to the system unless the fees were paid and on this occasion, we actually paid for these as we also confident that we were proceeding with your application. Unfortunately, our landlords and tenant’s contact details sit side by side and as you were already added to our system, Matt called your number by accident. An honest mistake which has made us look unprofessional in this instance and we are sorry, but quite simply, he thought he had called the landlord, when in fact he had called you. My understanding is that you had a sale that was due to exchange and no fee was paid to secure the property, therefore the landlord instructed us to continue marketing which unfortunately resulted it being let to another applicant. I believe Matt Dixon did email to confirm this to you. I am sorry for the mistakes we made and that we were unable to proceed with your tenancy, If there is anything else that you would like to discuss then please feel free to contact me directly at damon@foxes.co.uk Kind regards Damon

Hi Christelle, We're truly sorry to hear about the challenges you've faced during your tenancy and the dispute over your deposit. Your feedback is important, and we appreciate you taking the time to share your experience. Resolving these matters is our top priority, and we deeply regret any inconvenience you've encountered. We strive to work closely with landlords to ensure prompt repairs and fair deductions. It's disappointing that this was not your experience. Your comments regarding agency fees are noted, and we understand the financial impact they can have. We continually review our fee structures to remain competitive while providing quality service. Your feedback will be considered in these ongoing evaluations. We genuinely regret the stress you've experienced and assure you that we take your concerns seriously. If there are any outstanding issues you'd like us to address or if you'd like to discuss your situation further, please reach out to us directly. We're committed to finding a resolution and ensuring our tenants have a positive experience in the future. Thank you for bringing this to our attention.

Hi Jenny, we just wanted to say thank you and we have passed your comments onto Matt.. :)

Dear Mr Biggs, I’m sorry to hear that you feel our service on this occasion was not satisfactory and having investigated it further, I understand that Stacey was assisting you at the time before she left for holiday and it does appear that we made some simple and accidental errors that shouldn’t have happened. With regards to the half price fees. We were indeed offering half price fees on that property at the time which should have been £240 and £144 check out fee (inc VAT) totalling £384.00. Stacey’s email confirmed these figures, so I’m not exactly sure where the £270 + VAT has come from and so I am sorry for any potential conflict of information here. I understand that we processed your applications for referencing and inputted your details into our lettings system despite the fee’s not being paid to secure the property. This is not our normal procedure, as we wouldn’t generally add you to the system unless the fees were paid and on this occasion, we actually paid for these as we also confident that we were proceeding with your application. Unfortunately, our landlords and tenant’s contact details sit side by side and as you were already added to our system, Matt called your number by accident. An honest mistake which has made us look unprofessional in this instance and we are sorry, but quite simply, he thought he had called the landlord, when in fact he had called you. My understanding is that you had a sale that was due to exchange and no fee was paid to secure the property, therefore the landlord instructed us to continue marketing which unfortunately resulted it being let to another applicant. I believe Matt Dixon did email to confirm this to you. I am sorry for the mistakes we made and that we were unable to proceed with your tenancy, If there is anything else that you would like to discuss then please feel free to contact me directly at damon@foxes.co.uk Kind regards Damon

We're genuinely sorry to hear about your dissatisfaction with your rental experience, and we appreciate you taking the time to provide feedback. It's our aim to provide a positive living environment for all our tenants, and it seems like we've fallen short in your case. Rest assured that your feedback will be shared with block management. Your feedback is invaluable in helping us improve our services, and we're committed to resolving any issues you may have. Thank you for bringing this to our attention.

Hi Elise, Thank you for your recommendation! We're thrilled to hear that you had a positive experience working with Matt during your move-in process. Keeping our clients updated and satisfied is our top priority. If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your trust in our services, and we look forward to continuing to meet your needs. Thanks again for choosing us!