Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe bought a house through this agency and we can’t regret more. At the first glance we liked the house but didn’t know it was in awful condition as we are not builders. Our mortgage took so long to get and then when we have our mortgage sorted we wanted to have a private survey to check the property but unfortunately it was immediately refused by Paul the manager of Belvoir saying that they already waited so long for us so didn’t want to delay the sale any more. He knew that we were desperate as we gave notice to our landlord so we had to move in as soon as possible. As a result we trusted him and his client when they said the house was in good condition and doesn’t have any major issues. This was our biggest mistake ever to trust them. If Paul didn’t know that the house is about to collapse and has too many big problems then he shouldn’t have stoped us to have private survey. Since we moved in we are still struggling with major issues and huge expenses. Wish we didn’t buy this house and didn’t listen to them when they refused the private survey.
Sevilay · 28 November 2024
Agent replied · 26 February 2025
This sale was agreed on the 2nd April 2024 for £317,000. There were two mortgage valuations for two failed mortgage applications, nothing to do with the property itself, but because of issues following financial checks on the purchaser. At that time, the property was being marketed as o.i.e.o. £310,000.
On the 20th June, I was instructed to re-market the property with a new asking price of £320,000 and on the same day received an offer of £319,567 from an alternative buyer which was accepted by my clients.
Shortly afterwards, your mortgage broker advised me you now had a mortgage offer, albeit the property had not been surveyed, because the surveyor had conducted a desk top valuation.
I contacted my clients to take their instructions as to continue with the new buyer for £2567.00 more money then you or to revert back to you as you were supposedly pretty much ready to exchange contracts. They agreed to revert back to you on the condition contracts would be exchanged by the end of the following week.
We were then told your lender had decided to have an actual surveyor attend the property to confirm your mortgage offer, which created another delay. Then after all that, you contacted me to say you were going to have a level 2 building survey, but the surveyor could not do it for two weeks later.
It was at this point I wanted to know why on earth you were doing the survey now as it should have done weeks ago. Bearing in mind, the only reason my clients stayed with you was because in theory you would be able to exchange contracts imminently.
What I said to you was, that you either proceed or I would go back to the other buyer whilst I had the opportunity to do so. It was your choice to do so and nobody else.
I have never misled you regarding the structural integrity of the property. I had only seen the property with all the walls being papered. Three different surveyors had been to the property on your behalf with no mention of any issues so I said presumably it must be okay.
Did you take advice from your solicitor regarding whether or not you should proceed without having a private survey?
I visited the house whilst you were away in Turkey and met the gentleman who was working on it. I was shocked to see it completely stripped of wall-paper, plus plastering missing and some lifted floor boards.
There is no way you have been deceived by anyone. You are adults and capable of making your own decisions.
★★★★★ 5/5
GoogleI am delighted to express my heartfelt appreciation for Agent Karolina Duda from Letting Bournemouth. Throughout the process of transferring to my new home, Karolina's exceptional service truly turned what could have been a daunting experience into an absolute pleasure.
Karolina's dedication to her work was evident from the very beginning. Her professionalism, attention to detail, and genuine care for her clients made a significant difference. She went above and beyond to ensure that every step of the process was smooth and hassle-free. Her prompt and clear communication kept me well-informed, easing any concerns I might have had.
What truly sets Karolina apart is her remarkable ability to understand her clients' needs and preferences. She took the time to listen and comprehend what I was looking for in a new home, and as a result, the options she presented were not only fitting but exceeded my expectations.
Her knowledge of the real estate market in Bournemouth was impressive. She provided insightful advice and guidance, ensuring that I made informed decisions that aligned with my goals.
I am truly grateful for Agent Karolina Duda exceptional service and unwavering commitment. She transformed a potentially stressful endeavor into a smooth and enjoyable journey. Her dedication to her clients and her passion for her work shine through brilliantly. It is without hesitation that I highly recommend Karolina to anyone in need of real estate services. She is a true asset to Letting Bournemouth and a shining example of what outstanding customer service should be.
Aneta · 1 January 2024
★★★★★ 1/5
GoogleThey are very unprofessional, unreliable. I had to leave my flat before the end of the tenancy, 2 months notice and they said that everything was fine until a new tenant moves in. In 2 months no one visits the flat, no one. The flat was near Bournemouth city centre. When I gave the keys and even by email the agent Luke said that all was fine and the deposit will be released in a few days but it was just a big lie. Very very unprofessional, awful.
Claudia · 2 January 2019
Agent replied · 31 December 2024
Thank you Claudia for taking the time to give us a review. Although clearly negative, I feel you raise a very important point around contractual obligations during a tenancy.
As you know, when you enter into an agreement to rent a property there is a contract put in place (the tenancy agreement). This contract is designed to protect you as a tenant, giving you security of tenancy and other rights to ensure you are able to enjoy your home. This tenancy agreement also gives the landlord protection in the form of detailing the tenants’ responsibilities to look after the property and pay their rent.
It is of course common for there to be a fixed term to the contract. This gives the tenant peace of mind that they can remain at the property for at least the length of time of the contract, and the landlord to know their property will be occupied for at least this minimum length of time.
What you must realise is that these contracts are binding and there will be penalties for breaking the contract, whether that be the landlord or the tenant. In this instance I understand you are disappointed and upset that you must pay a penalty for breaking the terms of your tenancy agreement, however this has always been clearly communicated to you at all stages.
As you are aware, current legislation states that all deposits must be held within a deposit scheme. Not only does this protect your deposit, it also provides a platform for you to dispute any potential deductions from your deposit through the use of an arbitration service. We have of course invited you to use this service so that an independent body can evaluate your claims and our evidence and settle any dispute. As you are aware, and hence you feedback today, the dispute service has awarded in the landlords favour for your breach of contract.
This is clearly disappointing for you, and I can honestly understand that you would be upset. However at no point do we believe we have mislead or been dishonest with you. We pride ourselves in our high level of customer service and our transparency and feel that this reflects in the other feedback we have received by our customers and clients. I do of course welcome any feedback, and if you have any specific areas you would like to discuss so that we can improve even further then I would really appreciate you to contact me and I will promptly respond.
Many Thanks,
Luke
★★★★★ 5/5
GoogleAll good, helpful and straightforward!
Thank you Paul
M · 9 August 2025
Agent replied · 13 August 2025
Thank you Michal for your review. Much appreciated.
★★★★★ 5/5
GoogleA heartfelt thank you to Paul for being incredibly helpful from the beginning to the end. Every time we had a question, he provided a satisfying answer. He graciously address all our inquiries, he also showed great friendliness and kindness. We are thoroughly content with his assistance.
Aabha · 1 January 2024
Agent replied · 31 December 2024
You have a lovely family unit which as an estate agent is always nice to help out.
★★★★★ 5/5
GooglePaul and Mercedes dealt with the sale of our house, the process was quick and pain free. They were very informative and always kept us updated with what was going on. House was sold quicker than we would ever imagine, we would definitely recommend them to anyonone.
LLIBERTAT · 1 January 2024
Agent replied · 31 December 2024
Thank you for giving me the opportunity of acting for you. I sincerely wish all the very best in your new life in Spain.
★★★★★ 5/5
GoogleWe used Belvoir to sell our property and Paul was a star and did a great job selling our property. Well recommended.
Rui · 5 February 2025
Agent replied · 1 February 2025
Hi Rui, thank you for your very kind words
★★★★★ 5/5
GoogleSam and staff were very professional and I recommend Belvoir to everybody now when they mention looking to move home. Thank you very much for the way you handled the sale of my late sisters house. It took away a lot of the stress and it helped that Sam was always there replying to emails or calls quickly and keeping me informed every step along the way. Very big thank you !
Sabina · 1 January 2021
Agent replied · 31 December 2024
Thank you Sabina, really please we could help you with the sale. All the best with your future plans!
★★★★★ 5/5
GoogleAdam was amazing really help us a lot and was very polite and answered any questions or worries I had while finding a new property.
Talya · 20 November 2025
★★★★★ 5/5
GooglePaul at Belvoir is an extremely professional Estate Agent. If you want the best Bournemouth Estate Agent then use Belvoir.
I wouldn't hesitate to recommend. Extremely efficient and friendly agent. Superb communication from start to finish.
Jenni · 6 March 2024
Agent replied · 31 December 2024
Hi Jenni and Simon. Thank you so much for your comments.. Very much appreciated. Best wishes
★★★★★ 5/5
GoogleDealt with Paul who was an absolute diamond very rare to get an honest and impartial view does what he says and gets it done would recommend whole heartedly
Nick · 4 July 2024
Agent replied · 31 December 2024
Hi Nick and Julie. A big thank you for lovely review. I know how much you wanted the bungalow and delighted it has all gone through. I am sure you will both be very happy living there.
★★★★★ 5/5
GoogleWe received 3 valuations on our property before going with Belvoir. They were middle of the price range but provided a really professional service. Communication was great and Paul was fabulous at chasing the solicitors when needed too.
Katie · 1 January 2024
Agent replied · 31 December 2024
Thank you so much for your very kind words. It is always nice when someone voices their appreciation. Kind regards
★★★★★ 5/5
GoogleThanks for helping me and my family moving into the new home, especially appreciate the hard work of Paul and his lovely team-- they made the stressful process easier and pleasant. They are so friendly and professional to offer guidance, keep communication smoothly and drag the the long chain forward to the final success. I would definitely recommend Belvoir and Paul, both their great experiences and attitude to customer.
B · 2 September 2024
Agent replied · 31 December 2024
Hi Beilei, it has been a pleasure selling your home for you and then finding you your dream home as well. We all sincerely hope you and your family enjoy your new home.
★★★★★ 5/5
GoogleMany thanks to Paul who was always quick to take or return a phone call regarding my house sale .
Sheran · 3 August 2024
Agent replied · 31 December 2024
Hi Sheran, thank you for your review. It has been a real pleasure acting on your behalf.
★★★★★ 5/5
GoogleExcellent service and good team work, thanks to Paul and his team member for their outstanding work.
Chenhui · 2 September 2024
Agent replied · 31 December 2024
Thanks Chenhui for your kind words. Have fun in your new home.
★★★★★ 5/5
GoogleThank you to Belvoir and Paul for getting us on the road to completion. Paul kept us informed throughout the buying process. And we are happy with the service.
Laura · 1 January 2024
Agent replied · 31 December 2024
Thank you for your nice review. Hope you love living in your new home.
★★★★★ 5/5
GoogleVery good and quick for rent 👍 Adam was helping …
Ahmed · 18 November 2025
★★★★★ 5/5
GoogleDidn't sell my house with Belvoir but Paul is one of the most honest estate agents you'll find in Bournemouth.
Very friendly and professional.
I'd Recommend him 100%
Patrick · 1 January 2024
Agent replied · 31 December 2024
Thank you so much for very kind words, We wish you all the very best with your move. You must all be so excited.
★★★★★ 5/5
GoogleBelvoir were selling a number of properties that i was interested in. I found Paul to be very flexible and professional when showing me round the property. It was never a problem to arrange an extra viewing when needed. Paul's help with the sales process was invaluable and would happily use the team at Belvoir again.
Gareth · 7 December 2024
Agent replied · 31 December 2024
Thank you Gareth for your lovely and much appreciated comments. We would all like to wish you a very Happy Christmas.
★★★★★ 5/5
GoogleI would like to say a huge thank you to Paul Matthews and the team at Belvoir for such a fantastic service throughout our recent house move. We were constantly kept up to date along every step of the way.
Paul was extremely welcoming and happy to help at any point with expert advice. I highly recommend Belvoir!
Katie · 1 January 2024
★★★★★ 5/5
GoogleBrilliant service by all of those we dealt with at Belvoir especially Sam who was always at the on the phone or email to deal with any queries we had. They were very understanding of our specific concerns. If it wasn't for Belvoir our house purchase would not have gone as smoothly as it did...very greatful!
Becky · 2 January 2020
Agent replied · 31 December 2024
Thank you Becky! Both you and Tom did your part to make sure you were ready to proceed which was a real help. Have a lovely Christmas in your first home!
★★★★★ 5/5
GoogleA genuine, well informed and friendly approach. Paul Matthews was readily available for queries and progress updates. He always called back in good time if I had to leave a message. I was impressed by the standard of customer care from all staff I spoke with. A genuinely friendly and helpful team.
Thank you !
Gaynor · 21 February 2024
★★★★★ 5/5
GoogleSuperb service from Sam and the team in Bournemouth. They were fantastic from start to finish with our sale but also with chasing up our seller's solicitor as well. Sam went above and beyond and ensured our went smoothly. We were moved in to our new home within 8 weeks! Super work Belvoir!
Daniel · 2 January 2020
Agent replied · 31 December 2024
Thank you Dan, very kind of you! I hope you are all very happy in your new home.
★★★★★ 5/5
GoogleA genuine, well informed and friendly approach. Paul Matthews was readily available for queries and progress updates. He always called back in good time if I had to leave a message. I was impressed by the standard of customer care from all staff I spoke with. A genuinely friendly and helpful team.
Thank you !
Gaynor · 1 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
