Trusted Agent profile · Bournemouth, Christchurch and Poole
★★★★★
701 reviews across 1 platform
74 Seagrim Road, Bournemouth, BH8 0BD, Bournemouth, Christchurch and Poole, BH8 0BD
Marques Lettings's office in Bournemouth, Christchurch and Poole, at 74 Seagrim Road, is rated 4.0 out of 5 across 701 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Marques Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth, Christchurch and Poole.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service - thank you!
Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Ritesh
1/5
TrustpilotAmateurs.
Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.
5/5
TrustpilotPersonable and Friendly
Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael
1/5
TrustpilotNon - Existent Property Management
If there was a minus option would be preferable. We live in a 9 year old block that is falling into disrepair with extortionate service charges … £336,000 between 46 flats averaging at £7300 - for a small block in Camden ! Adam Doran doesn’t respond to leaseholders Ethel doesn’t respond to complaints. Total reluctance to liaise with the residents. Refuse to hold an AGM. Ideas of how to improve the development totally ignored. The list really could go on & on.Truly awful company!
Hi Nick, we understand the team are liaising with you about this, and hope that this reassures you we are working to provide a resolution.
5/5
TrustpilotA professional and friendly service…
A professional and friendly service from start to finish. Andrew Wilkins and the team at the East Sheen Branch marketed my house brilliantly and I was under offer within a week. They are not the cheapest but they delivered on their ambitious pricing so the fee was well worth it. I would thoroughly recommend!
Thanks Claire - it was a pleasure working with you and I appreciate your kind words.Regards,Andrew
1/5
TrustpilotShocking company to do business with
Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.
Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.
5/5
TrustpilotThanks Jess
Fantastic service from Jess Exley whilst I was looking for a new apartment. From the initial conversation to her timely follow ups, I enjoyed working with her. She went over and above to ensure that the needs of a customer we’re met. Thank you Jess for all of your help and assistance.
Thank you, it was my pleasure. I know that moving house can be a difficult time so it’s great to hear that I made it that little bit smoother for you. Regards,Jess
5/5
TrustpilotHigh praise for Fiona
Fiona is fantastic - always goes above and beyond to help. Very responsive and reliable. Truly a pleasure to work with
Thank you for taking the time to review our service, Georgiana - feedback is always incredibly helpful.I’m delighted that we mret your expectations.
5/5
TrustpilotAn impressive show of excellence
An impressive show of excellence, professionalism and expedience delivered in a friendly manner. Thank you Emma for your fantastic work in facilitating a smooth purchase of an incredible house. A refreshing experience to say the least! Keep up the excellent work!
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home!Regards,Emma
5/5
TrustpilotAlexa Butler was SO helpful
Alexa Butler was SO helpful. Imogen was an amazing point of contact and so helpful with quickly finding me properties to view. Alexa, who handled the viewings and the paperwork, was so quick, patient, and knowledgeable. I'm sure my 4 day turn around for my move wasn't easy, and Alexa handled it like a pro.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotHarriet Davis is so professional, constructive and positive. She also emotionally intelligent and understood the emotive impact of the process on us.
The estate agent, wonderful Harriet Davies was really positive and constructive.
Thank you for taking the time to review our service, Gaby - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotAmy was super helpful
Amy was super helpful, always answered our questions by return and went out of her way to check anything she didn't already know. A perfect sales woman who guided us smoothly through the whole process, Thank you Amy :-)
Thank you for your lovely review, Fiona. It was a real pleasure being able to help you and wish you all the best!Regards,Amy
1/5
TrustpilotVery rude
Very rude. They think people are below them and treat everyone with a weird sense of snobbery.
Thank you for taking the time to leave your feedback. We're very sorry to hear that you were left feeling this way, no one should ever be treated disrespectfully when dealing with our team and would very much like to learn more about your experience. Please email additional context about your experience to socialmedia@savills.com so we can investigate.
5/5
TrustpilotVictoria Anderson-Stewart worked…
Victoria Anderson-Stewart worked tirelessly to sell our home so much so that the house was sold before it even went onto the market. At all times she was professional in a polite considerate and respectful manner. Thank you Victoria.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Victoria
5/5
TrustpilotVictoria Point
I’m I first time buyer who wisely decided that the best time to purchase a property was during the pandemic. I’ve dealt with people not turning up for the viewings, people showing me inappropriate properties, such as places with no parking regardless of the fact that I said I needed one, and, most infuriatingly, people talking business with my father even after I identified myself as the buyer who is paying for everything.Pete Cronin at Victoria Point is amazing, and is part of the reason why I loved the property so much (although it’s a beautiful place!). He was kind, honest and took the time to ask me what I’m looking for and how I’d like to do things. I didn’t feel pressured or rushed out of the office at all, he told me to take my time and think about it if I need to, or come back and do another viewing, and nothing was too much to ask for. I could come back to view it whenever possible and Pete was always in touch with me to provide updates.When I found out from my solicitor that they were missing a document that was leaving them unable to submit my application I emailed Pete who looked into that within minutes and got it sorted (turns out they weren’t being too honest!) the same day.What I thought would be fraught with paperwork, fees and stress has been nothing but pleasant (at least on Pete’s side!) because of him! Please let him know, he deserves recognition for all the help and kindness he has given me.Saranja
1/5
TrustpilotI am about to move to a new apartment…
I am about to move to a new apartment in abudhabi and all the verbal communication and agreement was just ignored by the agent I was dealing with.The apartment was supposed to be ready by this week ( cleaned and maintained) so far the flat has a lot of issues. I have provided down payment and first payment and all they Cheques but no contract or leasing agreement was given. I have already cancelled my current contract and I should be moving in four days and still no response .
Thank you for getting in touch, we would like to investigate this in order to provide you with a resolution - could you please email further detail including the office and any contact name to socialmedia@savills.com.
5/5
TrustpilotExcellent service from the New Homes…
Excellent service from the New Homes team from pre-commencement advice through to the successful sales completion of the properties. We felt all of the team were knowledgeable on every aspect and offered a professional approach. Special thanks to Anthony and Emma for their close attention throughout. Look forward to working with them again on the next project.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotServices improved a lot
We have the new property manager Atticus and Angus helping us to look after our property for about 1 year. I feel that the services we are imrpoving tremendously, as i have prompt reply and action on my questions. I am considering letting them to manage my additional property when the existing letting agreement expires in near future.
Thank you for taking the time to review our service, Frankie - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotGood support from property managers
We've recently had really good support from Lauren (and also Sophie and Natasha) as our property managers, helping us navigate the challenges of having a water leak coming from our flat into the common parts of the building. Thank you all of you for helping solve the issue and also for going the extra step to ensure we were not over-charged. It is much appreciated.
Thank you for taking the time to review our service - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotHad an issue with the light switch in…
Had an issue with the light switch in my room not working and Harry from Savilles was prompt and professional in getting this sorted for me. I can’t fathom enough the level of good service I received from him, thank you once again 😊
It was our pleasure, if you need anything else please let us know.
5/5
TrustpilotA outstanding support
An outstanding support to help with with all rental matters from Kristina in Cambridge! Her team provides a very professional and bespoke assistance through every step of the rental process with her expert local knowledge and experience. A heartfelt thank you to Kristina and her team indeed! 👍👍👍
I am so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Kristina
1/5
TrustpilotIf you have the misfortune of having…
If you have the misfortune of having Jane Duka as your property manager, I strongly advise you to brace yourself for a frustrating experience. I've been dealing with a persistent mice problem for several months now, and despite my numerous attempts to seek assistance, I've received nothing but silence from Jane. My emails and phone calls have gone unanswered, which is a glaring example of her complete lack of professionalism and disregard for her tenants' concerns.
Hi Anthony, we are incredibly sorry for the inconvenience. We would like to find out more and provide a resolution for you. Could you please email further information and your contact details so we can investigate.
5/5
TrustpilotI dealt with Jess Exley while looking…
I dealt with Jess Exley while looking for an apartment in tillermans court for my aunt & her family. She was extremely sweet & cooperative, she always answered all our queries & doubts in a timely manner. The viewing experience was amazing, where she showed us not only the apartment but the whole building & it’s amazing facilities in the nicest of ways. She has always been super active in replying to our emails, attending our calls etc. Jess also did everything that we asked when it came to enquiries and setting us up so that we had the best possible deal & she helped us in making things simpler before handing us over to the building manager. I would highly recommend Jess as she’s my favourite go to agent whom I’ll always consider whenever I search for my own apartment anytime soon. Cheers!Alizeh.
5/5
TrustpilotKaren from Savilis is highly…
Karen from Savilis is highly professional and knows how to balance both seller and buyer.she understand the emotions behind the deal for the two parties ,really appreciate the way she stood and brought everyone together to ensure it ends up smoothly with everyone in win win situation.
Thank you for your kind review, Mr Soni. I am very pleased everything worked out for you.Regards,Karen
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Tell us what you need and we'll put you in touch. Marques Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth, Christchurch and Poole.
