Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIssues with Deposit Return
The experience was smooth until it came time to return the deposit. Currently, I am waiting for a substantial deposit to be refunded. Unfortunately, the original account used for the deposit has been closed, and they are refusing to return the funds. I have been advised to seek legal assistance to obtain permission for the deposit to be transferred to another account, which will incur additional costs for me. From my perspective, it appears that they are deliberately trying to retain the deposit.
Myo · 15 November 2024
★★★★★ 1/5
TrustpilotDreadful management
I moved in the Heart building a year ago (Walton on Thames). In June we had a shortage of water and the pumps that delivers water to the flats broke. One of them turned functional again after few days, so water was back, but for nearly 4 months we had the other water pump waking us up at night without knowing why or when it would get fixed. We asked multiple times, no replies, we said we wanted to file a formal complain, we have been ignored. The service charge for this building is insane, and yet we had to deal with this for the longest time. Absolutely dreadful.
Martina · 14 November 2022
Agent replied · 27 October 2024
We are very sorry to hear of your experience, and would like to ensure we provide a resolution for you as soon as possible. Could you please email further detail as well as your contact information to socialmedia@savills.com so we can investigate?
★★★★★ 1/5
TrustpilotTerrible estate agent who rather wait…
Terrible estate agent who rather wait until tomorrow when being told that there is potential smoke, water leakage and lack of hot water in the building for many residents. Imagine being told these things from a resident and then communicate that they need to wait until tomorrow?! What is even the point of an out of hours line then?! Before that they were not able to fix a door and thank good that nobody needed an ambulance ik case of emergency because that would really make the newspapers. I am not even sure where you would find such an useless bunch of people in this day and age. Being paid to do a job that they can not even do properly and one can not bother visit the estate via a short tube ride?
PATRICK · 25 October 2022
Agent replied · 27 October 2024
We are very sorry to hear this and would like to find out more. If you'd like, please email further detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotSophie from the Birmingham branch
Sophie from the Birmingham branch has been amazing in our renting journey so far, she has been contactable at all times and has put up with me 1,000 questions 🤣 the whole process has been smooth and I couldn’t of asked for anything more. Nothing is to much trouble and she really is amazing. We can’t wait to move into our new home. Thankyou Sophie for all your hard work. Would definetly reccomend.
Beth · 1 June 2023
Agent replied · 27 October 2024
Thank you, Beth, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. We hope you love your new home!Regards,Sophie & Savills Birmingham
★★★★★ 1/5
TrustpilotWe don’t exist
As property Management at the courtyard Brighton they are 1/5. The cleaner has gone awol as I have people looking for them. No wonder they are billion pound company. I put them on par with clarion housing. Non existent. Long as dough hits there accounts they don’t care.
Mr · 27 October 2024
Agent replied · 25 December 2024
Thank you for raising this, we would like to investigate and provide a resolution to the cleaning issue. Please email full address and any other information to socialmedia@savills.com so we can look into.
★★★★★ 5/5
TrustpilotJess Exley at Saville’s was wonderful!
I had a great experience with Saville’s when it came to finding my first London apartment. Jess Exley was so pleasant and informative throughout the process. She made it very easy for me! Signed on the dotted line immediately. Would recommend.
Toni · 25 May 2021
Agent replied · 27 October 2024
Thank you for your review, Toni - we really appreciate it.Regards,Jess
★★★★★ 5/5
TrustpilotMillie was great!
Millie was great - found us a beautiful home that matched our needs perfectly, then worked with the seller to get the price where we needed it to be. She was knowledgable about the area and very responsive whenever we had a question. Great job Millie!
Steve · 9 December 2019
Agent replied · 27 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotEllis
I have been an extremely lucky person to have had Ellis at the knutsford office helping me through a very stressful time with our purchase of 7 Millbank Close she has always and still is pleasant and very informative every time I have spoken to her.. moving house is very stressful and it certainly has for us as we have lived in our present house 50 years but Ellis always put my mind at rest as our sale had lots of delays. So thank you Ellis your a star. Ann vickers
Ann · 11 December 2018
★★★★★ 5/5
TrustpilotThank you Faith for all your hard work…
Thank you Faith for all your hard work in helping to secure new tenants for my property. You have been so helpful throughout the process and I really appreciate all your guidance and support. Many thanks!
Helen · 1 March 2022
Agent replied · 27 October 2024
Thank you for your kind words. I am glad to have been able to help you and hope to work with you again in the future.Regards,Faith
★★★★★ 1/5
TrustpilotTRASH AGENCY
I highly do not recommend taking this agency for your rental, because:1/ Some of their workers are VERY EXTREMELY RUDE and take their sweetest time to reply to mails.2/ They will give you the STUPIDEST excuses that they cannot reach the landlords.3/ They will keep you without a precise response.4/ They will not allow you to break your contract.
Ashley · 4 April 2024
Agent replied · 27 October 2024
Hi Ashley, thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty and for bringing your concerns to our attention.We would value the opportunity to learn more about your experience; please email further detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotMarlow Office: They did what is says on the tin!
Alex, Mairéad, Richard and the team in Marlow were first class. They kept us informed, liaised with all parties, chased when necessary and answered our phone calls quickly. The end result? Our house was sold. Objective achieved!
Duncan · 20 December 2021
Agent replied · 27 October 2024
Dear Mr and Mrs Bloomfield, thank you very much for your positive review, it was a pleasure to work with you on the sale of your home. All the best to you in your new home, with kind regards, Richard and the team at Savills Marlow
★★★★★ 5/5
TrustpilotDedicated Property Management
Property management can be a thankless task but Olivia Hill is so good, you have to thank her! Thank you for the dedicated management of the apartment I live in. It's greatly appreciated
Matt · 6 July 2022
Agent replied · 27 October 2024
And thank you for your review, I really appreciate it, it was a pleasure to work with you.Regards,Matt
★★★★★ 5/5
TrustpilotFantastic firm
Fantastic firm . I’ve been letting apartments through them for a few years now and I have found Robert Lerner excellent to deal with. He always finds me superb tenants and achieves the appropriate rent. Well done to Robert and the team .
Ian · 27 March 2024
★★★★★ 5/5
TrustpilotExcellent service
Paige is very professional with excellent communicational skills and took notice of our instructions and produced the best offers. She is very easy to deal with and I always impressed with her positive approaches.
WS · 20 April 2022
Agent replied · 27 October 2024
Thank you for your kind words. I am so pleased to have been able to help you and wish you all the best for the future.Regards,Paige
★★★★★ 5/5
TrustpilotI am very satisfied with Harriets help…
I am very satisfied with Harriets help in selling our apartment in Hampstead. She was on it and rapidly answered all our emails working very efficiently between us and the buyer.Thank you Elisabet Finetto
Elisabet · 19 April 2022
Agent replied · 27 October 2024
I am so glad I was able to help you sell your home and I appreciate your kind words. Please feel free to reach out if there is anything else I can assist with.Regards,Harriet
★★★★★ 5/5
TrustpilotNikita is a Rockstar!
Nikita was efficient and timely with all communications. She kept us informed at every step and was very courteous. Thank you for making the process as easy as possible.
Phoebe · 17 November 2022
Agent replied · 27 October 2024
Thank you for your kind words, Phoebe, and for taking the time to post a review. I’m delighted you are pleased and that we were able to help.Regards,Nikita
★★★★★ 5/5
TrustpilotKirstie
Kirstie was extremely helpful and easy to communicate with. She responded quickly and helped with any queries and questions we had. Thank you!
Megan · 25 May 2023
Agent replied · 27 October 2024
Hi Megan, thank you so much for review, it was a pleasure to work with you and wish you all the best.Regards,Kirstie
★★★★★ 5/5
TrustpilotAmazing experience
Working with Paige was great, she was so helpful during the whole process. She arranged viewings quickly and answered any questions I had. She was so efficient and made everything very easy. I highly recommend her as an estate agent.
Filly · 11 March 2021
Agent replied · 27 October 2024
Thank you so much for your review, Filly. If you need anything further please don’t hesitate to contact me.Regards,Paige
★★★★★ 1/5
TrustpilotUnprofessional
The agent’s conduct and lack of basic courtesy were shocking from start to finish.
SL · 11 November 2025
Agent replied · 27 October 2024
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. What you described falls far short of the standards of professionalism and courtesy we expect from our team.
We take punctuality, transparency, and client respect very seriously. Your comments regarding the rushed viewing, lack of property knowledge, and dismissive attitude are deeply concerning. Additionally, preventing you from asking questions and providing unfounded assurances about property issues is unacceptable.
Please be assured that we would like to learn more about this situation, and would be grateful if you could supply additional details via email to socialmedia@savills.com
★★★★★ 5/5
TrustpilotFriendly and supportive team
Friendly and supportive team, didn’t ultimately end up buying through them but Emma was fantastic with helping us look at the early stages. Would defo rely recommend for any first time buyers!
Craig · 23 June 2022
Agent replied · 27 October 2024
Thank you so much for your kind words. We hope to work with you again in the future.Regards,Emma
★★★★★ 5/5
TrustpilotJess Exley- Tillermans Square
We dealt with Jess Exley when looking for an apartment in tillermans Square. Jess made the viewing experience very easy and catered the viewing times to our working schedule. Jess also did everything that we asked when it came to enquiries and setting us up so that we had the best deal we could have and made things simple before handing us over to the building manager. Would recommend Jess 100%.
Stephen · 5 May 2021
★★★★★ 5/5
TrustpilotGeorge Pride
George Pride, in the property management team, has been excellent. He’s managing a property we have recently moved into as tenants and he has been extremely transparent, responsive and helpful during the move-in process and helping deal with the issues we have come across in the flat since moving in. A testament to the team!!
Nikhil · 22 May 2024
Agent replied · 27 October 2024
Thank you, Nikhil, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotExcellent service
Adam is an excellent professional. Adam was exceptional during our experience of looking for a house! We have had dealings with Charlie Chavasse historically - a great team of experienced professionals. Highly recommendedThank you AllCaroline and Brendan
Caroline · 17 September 2021
Agent replied · 27 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Adam
★★★★★ 5/5
TrustpilotStamford team
Stamford team were just great. James was brilliant and was always available to answer questions and get things moving. This was the least stressful house purchase we have ever made. Thank you to the team at Stamford.
Clare · 7 September 2021
Agent replied · 27 October 2024
Thanks Clare, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. Regards,James and the Stamford team
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