Marques Lettings Bournemouth, Christchurch and Poole reviews

★★★★★ 1/5

Trustpilot

Bidding wars

This company uses biding wars to pit potential tenants against one another, its such a morally bankrupt thing to do. They will likely excuse this as common practice rather than feel the deep shame that they should feel on an individual level and collectively

Lincoln · 23 August 2024

★★★★★ 5/5

Trustpilot

Simply the best

If you are looking for a direct, professional and legitimate company to help you find the perfect property, Saville's is truly the only way to go. Specifically, Mark Fell goes above and beyond. The amount of time and energy I wasted trying to work with other letting agencies still haunts me to this day. I should have just called Mark sooner, but at least I ultimately did. He found a dream property for me within a week and was smart, professional and quick to get paperwork figured quickly and with little headache. He was courteous and kind, and I felt I could trust him with my inquiries and with the weight of ultimately finding a home to live in. A wonderful, easy and stress-free letting experience with an incredible agent.

MJ · 6 August 2021

★★★★★ 5/5

Trustpilot

Renter review

Sam Ing has been so helpful every time we've contacted him. He is always quick to respond and rectify any issues we're having.

Maisie · 31 October 2022

★★★★★ 1/5

Trustpilot

I am living in the Stockholm

I am living in the Stockholm, kista. I am paying 10034 kronor for apartment. This building is a new but lift is not working about 3 days , called to them . Kone lift told me that de take 3 weeks for repairs lift. I am living in the 5 th floor. It is difficult to go up and down. The stair is very small , as sneakers. I called to savillis , he said to me. We can’t help to you because this product for lift is not coming about 3 weeks. Don’t call again here. They just want to rent apartment but nothing is working here. This company isn’t good enough for me.

Sandy · 20 July 2021

★★★★★ 1/5

Trustpilot

I have been putting this off because I…

I have been putting this off because I have always hated to complain as I have been worried about repercussions, and used to be an optimistic and reasonable person. However, given recent events I just want to highlight that people should be very cautious when thinking about using this company. The horrendous racial abuse written by one of their employees epitomizes the whole bullying culture. It won't let me give zero stars or I would. We have gone through absolute hell dealing with this company for two years. In that time we have been lied to, fobbed off, bullied, threatened, and generally treated like utter morons. Due to their continued lack of communication and intimidation they have destroyed our business, our mental health, and almost destroyed our relationship as a consequence. I am well aware that the individuals we have dealt with don't give a stuff about our lives and have come to believe that they would probably be quite relieved if we both dropped dead from stress or committed suicide. Problem solved. Please don't bother with the generic ' we take complaints seriously' rubbish because you really don't, therefore it's rather pointless contacting you. I could say a lot more but due to my mental state I just cannot be bothered.

Doot · 15 July 2021

★★★★★ 5/5

Trustpilot

Debbie-Anne Taylor

Debbie-Anne made the best of a tricky job given the less than helpful behaviour of the Vendor. Hardworking and helpful. Couldn't have expected more.

Nick · 6 September 2022

★★★★★ 5/5

Trustpilot

Really pleased with the service I…

Really pleased with the service I received. Fiona was a great help throughout, even when things got a little complicated. She used common sense, was friendly and professional.

Jeremy · 1 March 2022

★★★★★ 5/5

Trustpilot

FIRST CLASS SERVICE

I cannot say how pleased i am with the service from Suzanne James , during covid it was a very tough time to sell our house , but she was so supportive and understanding . The quality of our leads were excellent , this was down to Suzanne being very careful who she would let view our house , she does not allow anyone to waste a sellers time as she completely understands the effort that goes into getting the house ready for viewings. Moving home is very stressful and i hope to not go through it again , if we did move again we would only deal with Savilles , an amazing estate agency with first class service . If you like honest , straight talking and experience service speak to Suzanne James .

TIM · 25 June 2021

★★★★★ 5/5

Trustpilot

Total pleasure to deal with Sean in the…

Total pleasure to deal with Sean in the Truro office, he epitomises professionalism. Special mention to Drew the photographer who was also exceptional.

Josephine · 6 October 2022

★★★★★ 1/5

Trustpilot

Awful experience with this Company

Awful experience with this Company. I contacted them through the chat, very friendly, told me someone will be in contact, of course they never did. Contacted them again and was told the same thing but this time Jan Losch contacted me, went through details and made an appointment. This person never turned up. I contacted again and he said he was busy and apologised. He arranged another appointment and to my surprise actually showed up to review my commercial properties. Then nothing. I had to chase them up yet again and they said... We are not interested. Useless time wasting organisation. AVOID.I do not see any point in wasting any more of time.

Lee · 11 June 2021

★★★★★ 5/5

Trustpilot

Spoke to Annie at the Cambs branch this…

Spoke to Annie at the Cambs branch this morning. She is by far the nicest Agent I have ever had the pleasure speaking to. I am hoping we find a property through her!

Katherine · 23 March 2021

★★★★★ 2/5

Trustpilot

I would avoid if thinking of letting…

I would avoid if thinking of letting through them, they only care about the landlord, tell lies and totally screw you over. After a 39 page inventory of an unfurnished bungalow by a very rude inventory Clark and leaving it better/cleaner than when we moved in they still thought it was acceptable to deduct £100 for x2 missing sink plugs ( £2 each from Screwfix and not re hanging some cheap curtains back up. It’s about time people stopped treating good tenants like second class citizens just because we choose to rent !!!!!

Pauline · 23 May 2021

★★★★★ 1/5

Trustpilot

Awful

Awful. The team at Victoria Park found me a tenant who used the flat as a brothel. After 5 weeks the flat was raided by police and my front door was broken down. Sandy had promised me that he’d rent out the flat again for free but then went back on his word and said I would have to pay the full fee again. I’ve never experienced so much stress. Am now using OpenRent and found some lovely tenants who I was able to vet myself.

Jess · 13 May 2021

★★★★★ 5/5

Trustpilot

Ritesh from Clerkenwell Best Property Manager

I want to express my appreciation for the constant excellent service received from Ritesh at the Clerkenwell branch. He always responds in a timely and professional manner. His attention to detail instills confidence. Certainly the best property manager in years!Gebhard Hamman

Gebhard · 18 September 2024

★★★★★ 5/5

Trustpilot

Jess Exley in the New Homes was…

Jess Exley in the New Homes was responsive, helpful and reassuring as a first time tenant and guided me through the process which otherwise could have been a hard, uncomfortable process without her.

Yaseen · 12 January 2021

★★★★★ 1/5

Trustpilot

I had thought to rent a built to rent…

I had thought to rent a built to rent property in The Highline in East london from them thinking they would be extremely professional but the results were opposite. After moving out 13 months later and using their property they sent massive bill in the lieu of cleaning charges when this was challenged and asked for my rights for dispute with TDP , they reassessed the charge and made it almost double now claiming damages for other issues which apparently weren't issues at all. For example claiming for paint charges when there was no wall damage at all, carpet cleaning when this had been left in good state and as handed over to us, cleaning fee when the whole property was cleaned by us. They asked this needs to be deep cleaned which is contrary to what agreement states. They even asked to replace the whole coffee table for small spots, now imagine after 13 months of usage (I should say accelerated depreciation due to stay at home) how fair is to claim for a small spots on the coffee table. Even the TDP rules says this has to be compensatory and not replacement. Clear violation of rules.Surely I will be pursuing the case further but this is also a harassment issue which has to be dealt properly.

Kushal · 30 March 2021

★★★★★ 5/5

Trustpilot

Extremely professional

Savilles were extremely professional in selling my house and achieved more money than I thought was possible. When the sell was in jeopardy through incompetent solicitors, Matthew stepped in and helped save the day. Would recommend 100%

R · 21 September 2019

★★★★★ 1/5

Trustpilot

Worst letting agent I have ever seen

Worst letting agent I have ever seen. They charge us insane amount of money from the deposit when we move out. Trying to rip us off and manipulate the you to make you think that you are wrong. Very unprofessional.

Henry · 27 September 2024

★★★★★ 5/5

Trustpilot

Tami was great to deal with during our…

Tami was great to deal with during our tenancy, even more so when we had some issues with the landlord and exiting the rental. She was great at communicating between us and the landlord and was also great in helping us resolve our issues. Thanks Tami

Chris · 23 June 2023

★★★★★ 5/5

Trustpilot

Most professional and supportive!

John Donohoe offered the absolute best service! He completely understood what I was looking for, and tailored the search for my requirements - he was honest, transparent and really helped me refine the search! He was extremely professional and supportive throughout the exchange of contracts and I can't be happier with my new home, thanks to him! Highly highly recommend working with him!

Noura · 9 May 2023

★★★★★ 5/5

Trustpilot

Thank you to Kealey Hodge at Ealing…

Thank you to Kealey Hodge at Ealing branch for helping me in the buying process as a first time buyer in London. She knows the area very well, and is prompt, polite and professional.

Ms · 21 March 2024

★★★★★ 5/5

Trustpilot

A seamless, friendly, professional service

Savill’s (Brechin) in the persons of Ruaraidh Ogilvie and Sandra McGregor did us proud. We instructed them for the sale of our house on 7th October and by the end of the month we had received our first offer, which we accepted. The sale was completed on 29 January. In those last three weeks of October they came to see us, advised us as to price and presentation, organised the brochure text, plans and photography, commissioned the home report and arranged and reported on viewings. The complexities involved were numerous, but they mastered them seamlessly with efficiency and friendly professionalism - all amidst the Covid crisis, and made it look so easy. We can’t thank them enough.

TW · 30 January 2021

★★★★★ 1/5

Trustpilot

Dont trust these guys they will lie to…

Dont trust these guys they will lie to you and tell you what you want to hear.. its disgusting the way i have need lied to and now it looks like i am 12500 out of pocket due to these lotCustomer service is non existent i feel like i have been robbedYou say this in your reply!(We are very to hear this, if you'd like please email further details and your contact information to socialmedia#savills.com so we can investigate.)You are very what? Happy! Sad! Cant even write a sentence correctly well done savills!! Typical incompetence

Thomas · 29 January 2021

★★★★★ 1/5

Trustpilot

Absolutely ‘don’t give a dam’ attitude’…

Absolutely ‘don’t give a dam’ attitude’ not a company you should trust and hand over money to them for a sale or buy a home from them. They have no ethics when dealing with people they only interested in the money coming in to them. DO NoT TRUST this company especially the office in Beconsfield!!!! They really do t care about the stress their services bring to you they hound you like a dog with a bone. Don’t say you haven’t been warned. Lessons learned I’m sharing this with you the rest is up to you.

P · 27 January 2021