Trusted Agent profile · Bournemouth, Christchurch and Poole
★★★★★
701 reviews across 1 platform
74 Seagrim Road, Bournemouth, BH8 0BD, Bournemouth, Christchurch and Poole, BH8 0BD
Marques Lettings's office in Bournemouth, Christchurch and Poole, at 74 Seagrim Road, is rated 4.0 out of 5 across 701 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Marques Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth, Christchurch and Poole.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
5/5
TrustpilotConcise and helpful
The Knutsford team gave excellent advice and got the price they said they would. Ellis and Rebecca were most helpful and navigated a tricky exchange with tact and in the time frame required.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
4/5
TrustpilotHelpful and friendly service
Very helpful and friendly during letting period. Rapid replies to my questions regarding property details which were needed when the house was on the market for sale. Many thanks to Monica Kajnozi.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotAmazing and fast service
Amazing and fast service. I would like to especially thank Jackie and Rob (Rickmansworth) who have been exceptionally wonderful as they helped to get a new hose.
Thank you, Preeti! Pleasure working with you!Regards,Rob and Jackie
5/5
TrustpilotTHEY CAME, THEY SAW, THEY SOLD, THEY CONQUERED !!
Rupert Fisher, Michelle Weaver, Susanna and Daisy, what an invasion, each doing their job in a warm friendly manner and as issues occurred, they are well orchestrated as a team, professionally overcoming the difficulties of selling and buying residential property. My wife and I have forty years experience in buying and selling property and operate a small portfolio of rental property. This is the first time we have used Savilles residential property sales at Lincoln, to sell and buy our personal home, Starting with assessment, to marketing, skilled negotiation with purchasers and vendors to mediating with respective solicitors, Rupert, Michelle and their team rose to the challenges put before them calmly and collectively, addressing what appeared to be stressful issues to us, was clearly just another day at the office for them. A big thank you from us, well done guys, how are you at decorating!!
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotTom Smith - great property manager
Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you
1/5
TrustpilotTerrible service
Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!
Hi Charlotte, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your concerns have been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotEverything was handled…
Everything was handled quickly,efficiently and with courtesy. I could not be more pleased. In particular Matthew Lodge could not have dealt with the whole process any better. His support was invaluable.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotHOW TRUE THE COMMENTS BELOW
HOW TRUE THE COMMENTS BELOWI can't believe the similarity with the long comments below.yes they send newly graduate to so to speak evaluate your property. then their arrogant manner to corner you, giving you that they are actually making you a favour to sell your property under the actual value. I recently sold my house for 1.7m through a local agent, when they were trying to convince me for an evaluation of 1.3 m... Massive difference.. Thank god I didn't fall into their trap.To avoid 1000%... they are far from being trustworthy..
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotOne star is one too many after dealing…avoid!
One star is one too many after dealing with the team in a North Devon. Utterly shocking attitude and appalling customer service. Despite putting in an official complaint after my ‘experience’ they only bothered to investigate part of my complaint then blamed Rentshield Direct, who are equally rude and snotty to deal with. After my experience with Charlotte Smalley I won’t be recommending you to anyone! Three suitable properties were ‘lost’ while trying to jump through your hoops and dealing with her judgemental attitudes! Stay well away!
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotI am writing to give a special thanks…
I am writing to give a special thanks to Jess Exley, her follow up and fast response is just excellent. I am an overseas client but the time difference didn't bother us at all, Jess has shown her professional and answered all my queries. My family will relocate to UK in June, and I'm really thankful for Jess's help.
5/5
TrustpilotSophia was excellent from start to…
Sophia was excellent from start to finish. Best Estate Agent we’ve ever dealt with. Always available to help and was great with communication.
I am so appreciative of your kind words! Thank you for taking the time to leave a review.Regards,Sophia and
1/5
TrustpilotStay well clear of savills
Stay well clear of savills. I've been robbed £600 from a deposit after a 3 month dispute. £350 was held back saying I had rent arrears which wasnt true. This is FRAUD. as I could prove all of my payments that were correct, Every time I asked where these arrears have come from I didnt get an answer and no one could tell me where or when these arrears came from. They will give you a massive cleaning bill even though the property is clean and in good condition. I went to the payment protection scheme and they are just as useless. I am now taking legal action to get back the rent arrears which was wrongly taken from me. You dont expect to be done over by a big company but they are hiding behind the big name. I cant believe they get away with doing this to people.Dont be the next victim of fraud and give savills the pleasure of robbing your deposit.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotAs tenants dealing with them is a…
As tenants dealing with them is a nightmare. They are extremely unresponsive and unprofessional. We even had to ask the landlady to change the person who we were dealing as she was bad mannered and bitter. At the end of the day property management is essentially out sourcing the duties you have as a landlord, if you choose an incompetent company you'll have unhappy tenants and unhappy tenants can end up making your life as difficult as the property management company is making theirs. So I would keep away from them, particularly the one in Clerkenwell.
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss this further please email us on LettingsCustomerServices@savills.com
5/5
TrustpilotThank you Jess Exley for everything to…
Thank you Jess Exley for everything to help us settled for our apartment at Greenford Quay. :)
Thanks so much, Ryan, I really appreciate your lovely review. Let us know if you need anything else, we'll be happy to help.Regards,Jess
5/5
TrustpilotKaren was truly amazing and a breath of…
Karen was truly amazing and a breath of fresh air in her approach. Within a very short space of time our dream home was located offered and purchased.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you
5/5
TrustpilotFiona in the Westminster Branch has…
Fiona in the Westminster Branch has been first class. Really helpful and great with managing our properties.Thanks Fiona
It was absolutely my pleasure, please let me know if you need any more assistance.Regards,Fiona
5/5
TrustpilotRobin Howeson & Daniel Omell recommendations
Robin Howeson from Savill‘s auction team and Daniel Omell from the Hampstead office office took great care of my cousin and I whilst we were selling 2 properties as executors for my deceased father’s estate. Their personal service, desire to please, flexibility and understanding meant that they really pulled out the stops to make both sales possible and took great care of us as customers. My cousin and I recommend both of them for their great service and going beyond the extra mile.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
TrustpilotFirst class property management
Charlotte in the Richmond office has always been very responsive to any issues arising at the property I am renting, updating me regularly on progress even when contractors have been in great demand. The hard winter has taken it’s toll on the exterior of the cottage resulting in damp patches and a window frame requiring repair. Both issues dealt with speedily and professionally. It is very reassuring to have a property manager you have confidence in.
4/5
TrustpilotExceptional property manager Lauren ✨
I can’t praise the property manager Lauren Sullivan enough for the incredible job she’s doing. She is not just helpful; she is proactive, friendly and efficient. She handles tenants concerns with such speed and precision that it leave me as a tenant feeling genuinely cared for! What stands out the most is her remarkable ability to bridge the communication between us, the tenant and the landlord. Any concerns or requests are conveyed promptly, creating a smooth and responsive environment for everyone involved. She really goes beyond the standard expectations from the experience I had with other agencies before. She is A starThank you so much Lauren :)
1/5
TrustpilotElspeth-savilles abusing vulnerable patient
Elspeth-Savilles Edinburgh called under false pretences allegedly wanting my husbands hospital number to confirm bank details which they should have done a month ago so very delayed payment,but lies-her ulterior motive was to beg for thousands of pounds in cash for a property that is not even ours-in trust for my husband who is vulnerable in a mental hsptl+doesn't know what's going on, so Elspeth thought she could get round it by lying that she could only talk to him,I told her lawyers dealing with it,also then nothing in writing for our evidence as they have been emailing for ridiculous charges not owed
Hi there, we're sorry to read your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com with more information so that we can investigate this? Thank you.
5/5
TrustpilotJack in Ealing is doing a great job of…
Jack in Ealing is doing a great job of helping arrange new carpets into our property, and is helping to make the process easy & cost-efficient. Thank you!
1/5
TrustpilotThey make money out of everything!
They made a large deduction from my deposit at the end of tenancy. I was a very considerate tenant and left the property in a good condition. I paid a cleaner who cleaned the property to reasonable standard. But they insisted that it needed thorough professional cleaning again and their cleaners charge extortionately! No consideration in lowering the deductions. Surely their so called independent check out agents have a commission in it. This agency charges a lot on move-in and then deducts from your deposit when you move out! Utter shame and a big dissappointment!
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
5/5
TrustpilotAliya has been great to work with…
Aliya has been great to work with managing my property, any problems they communicate well. It’s peace of mind, knowing my properties and safe hands. They found me great tenants.
1/5
TrustpilotThe rudest agency/agent I have ever had…
The rudest agency/agent I have ever had to deal with. I was looking for a property to buy for myself, and mind you these are higher tiered properties so I would have thought that the staff would at least be professional. I went to one viewing which went alright and a second viewing was scheduled. I let the agent know I couldn’t make it due to a work meeting, I told them well in advance (the night before even) which I deem is sufficient time to have a cancellation. The agent tried to reschedule the second viewing again a month later so we agreed on meeting on a Saturday again, I was on my way there but got caught in traffic due to a road closure, I told the agent I would try my best to make it but then after 20 minutes waiting at the closure I knew I couldn’t so I let him know accordingly. I was very apologetic and courteous but what I received back was one of the most rudest responses I have ever received from an agent or from anyone in a professional context, he told me that my conduct was poor (his words verbatim) due to this being my second cancellation and then proceeded to berate me that I had disrupted his schedule on his day off. I did apologize to him but in all honesty, 1) as an agent you should be able to anticipate that things come up, 2) I was not in control of the road closure, so there was nothing I could do about it, 3) it’s extremely unprofessional, in poor taste, discourteous and quite frankly insulting to tell a client that they have poor conduct when there is nothing they can do about their situation, 4) how was I supposed to know that it was his day off? If it’s not a day you’re working, then don’t schedule the viewing on that day, as far as I’m concerned if you schedule it on a Saturday, I will assume that you work on Saturdays. Safe to say I am going to another agency, if the service is like this for higher tiered properties I can only imagine what it’s like for lower tiers. I’m just glad I didn’t sign anything or have any money involved.
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to Carole Bratt, Director of Client Relations, at CBratt@savills.com so that we can investigate.
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Tell us what you need and we'll put you in touch. Marques Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth, Christchurch and Poole.
