Trusted Agent profile · Bournemouth, Christchurch and Poole
★★★★★
701 reviews across 1 platform
74 Seagrim Road, Bournemouth, BH8 0BD, Bournemouth, Christchurch and Poole, BH8 0BD
Marques Lettings's office in Bournemouth, Christchurch and Poole, at 74 Seagrim Road, is rated 4.0 out of 5 across 701 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Marques Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth, Christchurch and Poole.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
5/5
TrustpilotNew flat rental
Great service. Felix was a pleasure to work with from the start to finish in finding my new rental property.
Thank you for taking the time to leave this lovely review. I am very glad to have been able to help you find a new home and I look forward to working with you again in the future.Regards,Felix
1/5
TrustpilotThis agency are notorious in this area…
This agency I understand are notorious in this area for being extremely rude. So confident I see from the recent request my partner has made they put their personal opinions on paper. I would urge anyone that has any dealings with this company 'buying or selling' to raise a subject access request to find out what they really think of you. Check...they have they put your bid price across or did the decide not to because they don't like you 'classify you in their words "non proceedable"..ask for evidence'? How are they using your data/who are they giving it to? Carry out a secret shopper find put what they are telling potential buyers about your property 'it smells maybe'. Have they priced your property low because they don't want to sell it?!.. What profile have they set for you? We feel from experience that this will dictate how you are treated by all staff in one particular branch.We used new build sales team and found it challenging to buy a property which we found strange now we know why, if the buyer is being told we are relocating 'Battersea dogs home'. Hurtful and unforgivable remarks.
Hi Lionel, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
4/5
TrustpilotWe were really grateful to Deanna Addis…
We were really grateful to Deanna Addis she was really helpful in a recent problem we had. She was really responsive and helped to sort it quickly and efficiently.
Thank you for taking the time to review our service, Rosie - feedback is always incredibly helpful.I’m delighted that we met your expectations.
1/5
TrustpilotDisgusting unprofessional Service , rude arrogant staff
We rented a property costing £5700 per month. We received the most dire service from Savilles from start to finish.Had No heating the entire winter, with Savilles employing carpenters to do Plumbers jobs, and other such unqualified useless tradespeople Rude objectionable staff, throughout, and now the BEST.....They are disputing 1200 in deposit , however as we didn’t agree their amount to be deducted, they have sent the ENTIRE £12000 to the TDS as in dispute!!!!!Even TDS do not understand as why they have done this .....Complete vindictive Unprofessional peopleAnd company
We are sorry to hear your feedback. Savills endeavours to give the best possible service and we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
1/5
TrustpilotHorrible experience
Horrible experience. I have rented 5 different places in London so can compare them to other credible letting agents. The client review process is complete shambles. You have to wait for weeks and chase them up a dozen times. I had to resubmit the form several times.Then, they wont GIVE YOU A COPY OF YOUR CONTRACT and expect you to pay thousands in rent. They could simply walk away with your money and think this is acceptable. This holds you hostage. The landlord can walk away from the deal at any point leaving you with no good options at all. They claim they CANT give the contact which of course they can. It has been signed by the tenant and the owner -- they have no real role to play in holding it from you.This has been a worse experience I have had period.
Savills endeavours to give the best possible service and we are sorry to hear your feedback. We would like to investigate the issues you have raised in your review. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can address your concerns. Yours faithfully, Fiona Duncan, Service Improvement Manager, Savills Lettings.
1/5
TrustpilotAwful Unprofessional company
Shocking customer service. Do not acknowledge offers until days later doing their clients a disservice and breaching data protection regulations by discussing buyers by name to other parties and telling them their financial situation. Cannot be trusted. Awful unprofessional company.
Hi Laura, we are sorry to hear about your experience and thank you for bringing it to our attention.We’re keen to find out exactly how this happened so if you’d like to contact us to discuss it further please do call or email us socialmedia@savills.com.
5/5
TrustpilotSold an investment property - great experience
We worked with the Manchester office, Ryan Griffin and Valentin Nerea, to sell an investment property that we needed to divest. The team was super proactive and also patient in tackling the process in a tough market. They ended up presenting several offers and managed an offer through to completion effectively and quickly. Would recommend highly.
Thanks James, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards.Ryan & Valentin
1/5
TrustpilotDreadful
Dreadful, If this is what you call leading Uk agent, well it doesnt say much for the rest of them. Totally careless and basically lazy, I attended an open house today at 3pm for Lot 95D 91 Elswick Road Lewisham, London, listed in their auction. No one came, and after 30 minutes I called the agency to be told it was cancelled. With 20 groups of people standing outside, I told the group it wasnt on today. One lady, a teacher , said she had taken the afternoon off work and drove 2 hours to get there. Its quite disgusting as the property is still listed as open for the time slot , and what would it of taken them to atleast cancel this on their web page. Clearly they dont want to put themselves out by atleast not having an agent on site to inform the clients arriving the decency of it being cancelled. Very unprofessional, and from seeing the reviews on here, the company should wake up to themselves, as when the market tightens and supply reduces, they might get a nasty shock when repeat customers like myself, wont certainly support such unprofessional behaviour.
We’re sorry to hear you were unable to view the property and we have given your feedback to the auctions team. We understand this particular lot had some specific last-minute circumstances which prevented the scheduled viewing from taking place. We recommend in our buying guide that interested parties confirm with our Auctions team in advance to ensure a viewing at the published date and time is going ahead, as on occasion this can be subject to change.
5/5
TrustpilotMelissa Grant and Katy Harrison = diamonds
Melissa Grant and Katy Harrison are second to none when managing property. generally a "thankless job" and thus, when high calibre of work is undertaken, timely, with ease, honesty and efficiency, it is only too right to be noted and sung from the hills. Sincerely, thank you both for all you have done and continue to do. Anyone within your remit is lucky.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we continue to meet your expectations, and happy to help in the future.Regards,Melissa & Katy
5/5
TrustpilotBig Thank you
Would like to thank Tom from manchester office for sorting our Front door out on Friday it’s perfect now
Thank you for taking the time to leave a review. I really appreciate your kind words. Please feel free to get in touch with any further enquiries.Regards,Tom
5/5
TrustpilotWhat a fantastic letting team in Birmingham
What a fantastic letting team in Birmingham. Charlie and Anjanee were amazing. I would recommend this company to anyone.
We are very grateful for your kind review. We are glad to have been able to help you, and hope to work with you again in the future.Regards,Charlie and Anjanee
1/5
TrustpilotUnresponsive
Refused to call me back for two weeks, i tried calling multiple times, as I was just trying to get some basic details of a property, view and find out where the auction was, just a waste of my time. Why have someone on staff if they don't do anything.
Hi Jonathan, we are sorry for the inconvenience - if you could email your contact details to socialmedia@savills.com we will certainly arrange for someone to contact you as a matter of priority.
5/5
TrustpilotJodie is competent and knowledgeable in…
Jodie is competent and knowledgeable in her work , she is very friendly and approachable. A good estate agent
I am so grateful for your kind words and happy to have been able to assist. Please feel free to reach out if you have any other questions.Regards, Jodie
1/5
TrustpilotNever return calls / emails!
Called their Banbury branch concerning a local property I was advised they were marketing, never called back, so went on their website and "live chat" advised someone would contact me, gusees what no contact. Customer services is non exisitant, if they can not return a call what confidence would I have placing a property with them, not sure what they would charge on a 2.5m sale but they have lost that!
We are very sorry to hear this, if you'd like please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotVery supportive
Thank you Emma and Fiona for being patient and supportive. It was meant to be!
Thank you for taking the time to leave a review, we do appreciate it.Regards,Emma and Fiona
5/5
TrustpilotVery quick responses from Kristina and excellent communication
Communication with Kristina Pascuzzi was easy and constructive, she helped with all queries and supported on every step
I am so glad to have been able to help you - it was a pleasure to work with you and I appreciate your kind words.Regards,Kristina
5/5
TrustpilotThank you, Olivia Hill!
Olivia Hill was client focused, professional and most helpful! Thank you, Olivia!
Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Olivia
4/5
TrustpilotGreat experience working with Roshni
Great experience working with Roshni. Very helpful
5/5
TrustpilotSmooth experience
Very happy with the service I received (rental of new flat) - particularly with Aziz from the St John’s Wood branch who helped us in the process! He was available literally around the clock, and always eager to answer our questions. Also worth mentioning that when encountered a couple issues/disputes in the process, with the help of Aziz we managed to resolve them very smoothly.
Thank you for the lovely review. I hope you are enjoying your new home, and I hope to work with you again in the future.Regards,Aziz
5/5
TrustpilotTami Falzon was a fantastic property…
Tami Falzon was a fantastic property manager for us, over our two year stay. She was very quick, diligent and showed care in her responses. Thanks Tami!
5/5
TrustpilotTami is a breath of fresh air
Tami is a breath of fresh air! She deals with any problems with my flat rental quickly and always keeps me in the loop, which is appreciated.
5/5
TrustpilotStaggeringly high staff turnover. But Angus is great.
In a company of staggering staff turnover, it is great to see Angus Wong show initiative and take control of issues. I hope he sticks around here . . . .
Thank you so much for your review. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotLucy was professional
Lucy was professional, prompt and helpful with finding our new home. We will definitely use her services again once our lease runs out.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotEmma was outstanding
Emma was outstanding. Efficient, diligent and personable service from start to finish - couldn't have asked for more.
I am so glad I was able to assist! Thank you for leaving a review, and I hope to work with you again in the future.Regards,Emma
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Tell us what you need and we'll put you in touch. Marques Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth, Christchurch and Poole.
