Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDisgraceful
The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help
Katie · 19 January 2021
Agent replied · 27 October 2024
We are very sorry to hear about your experience, if you'd like could you email further information and your contact details to socialmedia@savills.com so we can investigate?
★★★★★ 5/5
TrustpilotIt was a long process selling the flat…
It was a long process selling the flat but it worked out well in the end. Thanks Sholto.
Helen · 16 December 2024
★★★★★ 5/5
TrustpilotVery supportive property manager
Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.
Eefke · 22 February 2022
Agent replied · 27 October 2024
Thank you for your kind feedback. I am glad to have been able to assist you. Please feel free to get in touch if there is anything else I can help with.Regards, Rebecca
★★★★★ 5/5
TrustpilotBest rental agent I’ve used
Ioanna Paloka assisted us in finding a premium apartment in the heart of Chelsea. In a highly competitive market she is by far the best agent I have used - friendly, extremely helpful, available out of the standard 9-5 which really made the process so much easier for us as we work long hours, and she exceeded our expectations. Thanks for your patience and persistence in getting us into our beautiful new home! :)
Emma · 17 February 2022
Agent replied · 27 October 2024
Thank you for your kind words. I am glad to have been able to help you find a lovely home. I look forward to working with you again in the future.Regards,Ioanna
★★★★★ 5/5
TrustpilotIt was a pleasure working with Chris
It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.
Razvan · 14 June 2021
Agent replied · 27 October 2024
Thank you, Razvan, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 2/5
TrustpilotPompous clowns
Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.
Ian · 9 July 2022
Agent replied · 27 October 2024
We are sorry to hear of your experience, we pride ourselves on good customer service and would like to find out more about this. If you'd like, please email the details of the office you dealt with so we can investigate. Email is socialmedia@savills.com.
★★★★★ 1/5
TrustpilotPlease don’t use this company
Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!
Mr · 23 December 2020
Agent replied · 27 October 2024
We are sorry to hear this, if you like could you email us further details and the office/contact you were dealing with we can investigate this. Email: socialmedia@savills.com
★★★★★ 5/5
TrustpilotAdel Viragh-Zsupan in Winchester - very helpful
Adel Viragh-Zsupan in Winchester has been very helpful, especially during the pandemic since I've been away. Quick to respond and knows what to do and who to contact to get things done.
Leland · 12 December 2020
Agent replied · 27 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotRyan
Ryan was so helpful, very professional and had excellent communication with us throughout this process!
Saskia · 20 April 2023
Agent replied · 27 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Ryan
★★★★★ 5/5
TrustpilotPaige and Ali were quite helpful…
Paige and Ali were quite helpful throughout the whole process and made my move from the US to Hampstead easy and seamless.
Dj · 8 August 2022
Agent replied · 27 October 2024
It's so good to hear that we helped you in your big move, and wish you all the best!Paige, Ali and the Hampstead team
★★★★★ 5/5
TrustpilotProfessional team offering a personal service throughout the purchase process.
The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.
David · 6 June 2023
★★★★★ 5/5
TrustpilotCharles Fraser-Sampson
I don't normally post reviews but feel I should write about the exemplary service we received recently as buyers from Charles Fraser-Sampson at the Henley office. He was professional, charming and always helpful whilst under intense pressure from a very difficult vendor. He managed to get the deal over the line - we will always be grateful for service that went far beyond the expected or even reasonable, working over weekends, his own annual leave and at all hours.
Nikki · 15 January 2021
Agent replied · 27 October 2024
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
★★★★★ 1/5
TrustpilotAbsolutely appalling sale experience
Absolutely appalling sale experience. Avoid at all costs. For a start, the brochure was so poorly written we had to re-write it ourselves. Our property (under £2m) was not deemed 'prime' and was handled by an arrogant and inexperienced junior member of the team, who failed to conduct the most basic due diligence on our potential buyer, took our property off the market without our agreement, failed to get us any further viewings, complacently relying on a single buyer who turned out to be anything but serious or remotely able to afford to buy our property. Arrogant, unprofessional, a complete waste of time and money, a very costly mistake.
Anne · 9 October 2020
Agent replied · 27 October 2024
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
★★★★★ 2/5
TrustpilotWe brought our house with them but I…
We brought our house with them but I would never ever sell a house with them
Steve · 3 May 2026
★★★★★ 5/5
TrustpilotTerence is a great property manager
Terence is a great property manager. He’s reacting quickly to urgent needs and ahead of things.
Max · 16 February 2023
Agent replied · 27 October 2024
We really appreciate the feedback, thanks for the review, Max. Wishing you all the best.Regards,Terry
★★★★★ 4/5
Trustpilotlevel head in a lengthy house purchase
Daniel maintained a level head in a rather lengthy house purchase, his supreme patience and integrity ultimately enabled a chain of purchases to take place. It has been a pleasure to work with him and we appreciated his clear and honest communication.
Juliet · 20 July 2024
Agent replied · 27 October 2024
Thank you, Juliet, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
★★★★★ 5/5
TrustpilotGood Experience …
Working with Savilles was extremely efficient and personal.Will was always on hand and communication frequent and helpful.
Lynda · 11 January 2023
Agent replied · 27 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Will
★★★★★ 5/5
Trustpilotappreciation to Jess Exley
Very thanks to Jess Exley！She helps me to find out my new apartment in the same pension and useful recommendations. I’m glad to meet her as my agent! Good luck!
Jessica · 19 February 2021
Agent replied · 27 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 1/5
TrustpilotI have been complaining about one of…
I have been complaining about one of savills managers, a Mr Barry cartmell, about his attitude at swan centre yardley,I have been to savills at colemore row, and complained about the way he speaks to people , the residents above the shopping centre have complained to him a number of times, he just tells them to go away, as he is busy, I am supprised a company like savills employs some one like that to manage a shopping centre,
J · 9 November 2020
Agent replied · 27 October 2024
Hi, we're sorry to hear this. Please can you email further information to socialmedia@savills.com so we can investigate this? Thank you.
★★★★★ 5/5
TrustpilotGreat management skills
I have to thank Tami in particular who did an amazing job in solving an issue I had in the property. She was patient and persistent, following up with a difficult repair service company. Thanks to her commitment my issue is now entirely solved!
MaryP · 7 June 2023
★★★★★ 1/5
TrustpilotThe worst estate agency
Had really bad experiences with them as both seller and buyer.As a seller, contacted them to arrange a valuation and quote. They just didn't turn up on the agreed date - no warning just a no show. So we went with the agents that did turn up.As a buyer we registered and gave our criteria for what we wanted. They just send anything through - nothing like what we asked for.I used to think they were supposed to be the best but they just don't seem to care at all.
Andy · 25 June 2020
Agent replied · 27 October 2024
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
★★★★★ 5/5
TrustpilotAdel has been fantastic!
Adel has been a fantastic support to us during our tenancy, swiftly dealing with any maintenance issues and always being warm and friendly to communicate with. Thank you Adel :-)
ChloeE · 23 November 2020
Agent replied · 27 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotJack exceeded expectations- 10/5 rating!
Jack was an amazing help on my checkout - he was diligent and proactive and made the process seamless. I would recommend Jack for any property and for any customer!
Callan · 16 April 2024
★★★★★ 5/5
TrustpilotHighly recommend, especially Yato
Yato has always been very helpful, professional and responsive. I recently had an issue with billing for an apartment I moved out from and Yato was very helpful in addressing it.
Dmitry · 26 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
