Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely awful
Absolutely awful, do not rent with them!!! Their whole process is extremely outdated, slow and very unreasonable. The people who work there (or at least the ones I have encountered) are not doing their job at all, they don't even reply to emails and when you go into an office they say you should email...You are pretty much left on your own and doing everything by yourself, would never ever rent anything through them anymore!
G · 25 October 2019
Agent replied · 27 October 2024
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss it further please do email LCS@savills.com.
★★★★★ 1/5
TrustpilotAVOID THIS COMPANY IF YOU CAN
AVOID THIS COMPANY IF YOU CANOne star because i cant give no stars.Riddled with incompetence and over the top requirements. They cant distinguish between renters and guarantors
B · 14 November 2024
Agent replied · 25 December 2024
Thank you for getting in touch, we would like to hear more about your experience and would be grateful if you could email additional detail to socialmedia@savills.com so we can investigate.
★★★★★ 1/5
TrustpilotPoor property management
Poor property management. I have issues with a new flat and it's been two months and no response. The issues keep increasing despite being a new built and their property management team are non-responsive and inefficient.It has been 7 days since my bathroom is unusable. No one is yet to contact me for repairs and emails to the property manager seems useless.
Akeem · 12 July 2022
Agent replied · 27 October 2024
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
★★★★★ 5/5
TrustpilotOlivia is very helpful and…
Olivia is very helpful and competent,always trying to help and very good at solving problems.
Colin · 25 May 2022
Agent replied · 27 October 2024
Thank you for your lovely review, Colin. It was a real pleasure to be able to help you.Regards, Olivia
★★★★★ 5/5
TrustpilotMillie Willsmer is amazing
Millie Willsmer of Sevills in Sunningdale made our experience exceptional, she gave a service over and above and really gave us 100% confidence throughout the whole process, keeping us updated and alwaysbeing so pleasant.
Tony · 2 August 2023
★★★★★ 5/5
TrustpilotSophie was great at helping me secure…
Sophie was great at helping me secure my property and also helping out with all the procedures! Would highly recommend!
Fiona · 24 June 2021
Agent replied · 27 October 2024
Thanks for the review, Fiona. We are so pleased everything worked out for you.
★★★★★ 5/5
TrustpilotLouise Kerr highly recommended
Louise has been patient, knowledgable and informative when showing us round too many houses to mention. She is a fabulous agent for buyers to work with.
JL · 14 October 2019
Agent replied · 27 October 2024
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotTami Falzon is fast, friendly, and helpful
Tami is always really fast, friendly, and helpful in our exchanges. Their support has far surpassed what we have experienced with other large property management companies.
Jack · 30 January 2024
★★★★★ 5/5
TrustpilotEllis was totally fantastic and…
Ellis was totally fantastic and supportive.She made the whole process so much easier for us.Thank you
Gemma · 7 February 2022
Agent replied · 27 October 2024
Thank you for your kind words! I am pleased I was able to help you throughout the process and I hope to work with you again in future.Regards,Ellis
★★★★★ 5/5
TrustpilotEmma is very responsive and…
Emma is very responsive and professional, very glad to have her to manage my issues and buy to let matters. Thanks. Erietta
Erietta · 22 November 2020
Agent replied · 27 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
★★★★★ 1/5
TrustpilotAbsolutely shocking experience with…
Absolutely shocking experience with this company.We been asked to do the Topographical survey and when work has been completed Mr.Dan Smyth ( Director) just vanished and do not reply to emails or phone calls.We actually worked very hard and it was challenging job to do and in the end we never got paid for the job.
Romanas · 2 January 2023
Agent replied · 27 October 2024
We are sorry to hear of your experience and would like to find out more so we can provide a resolution. Please email further detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
TrustpilotBought a house recently and found the…
Bought a house recently and found the whole experience very good. Was kept in touch throughout the process. Very professional service.
Rachel · 13 February 2021
Agent replied · 27 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 1/5
TrustpilotContacted Seville regarding a property…
Contacted Seville regarding a property that I wanted to view listed for around £20,000pcm, apparently it hasn’t been available for over a year, despicable.
Sam · 4 December 2024
Agent replied · 27 October 2024
Thank you for taking the time to review our service, Sam - feedback is always incredibly helpful.I’m delighted that we met your expectations.
★★★★★ 5/5
TrustpilotDavid Gwinnutt is ace
David Gwinnutt is a thoughtful and empathetic individual. He treated us with utmost patience and professionalism and we can recommend him with full confidence.
Joyeeta · 8 March 2020
Agent replied · 27 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
★★★★★ 5/5
TrustpilotSuper-fast fix of my broken boiler…
Super-fast fix of my broken boiler which I am very thankful for. Big thanks to Sam Fairclough in the Manchester Lettings team.
Ben · 6 October 2020
Agent replied · 27 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
★★★★★ 5/5
TrustpilotThe service we have received from Mr…
The service we have received from Mr James Machel during an exceptionally difficult and protracted Sale of our property Damers Bridge Cottage GU28 0AW has been outstanding. We could not have stayed the course without James tenacity and perserverance in his dealings with all concerned holding everything together and concluding with a successful outcome.
CHRISTOPHER · 24 February 2023
Agent replied · 27 October 2024
We really appreciate your kind feedback, Christopher. We are very pleased we were able to help and wish you all the very best for the future.Regards,James
★★★★★ 5/5
TrustpilotTo Whom it May Concern
Gary · 7 May 2026
★★★★★ 5/5
Trustpilotvery satisfied with the high quality…
very satisfied with the high quality service. Aliya Charnley is always available and responsive. She deals with issues in a very professional way and always manage to resolve them.
Othmane · 30 October 2023
★★★★★ 5/5
TrustpilotI would like to thank Kristina for her…
I would like to thank Kristina for her patience and help in finding my new flat and assuring all my questions were answered. I would also like to thank Kimberley for helping me settle in and being available for any questions or concerns I may have post move. This has been my smoothest move ever so far!
Melissa · 3 August 2019
★★★★★ 1/5
TrustpilotSavilles live in the dark ages
Savilles live in the dark ages. They act as if renting you a property is a personal favour and they have no obligations or commitments as landlords. Their staff only seem to work when it suits them and forget about getting repairs done. In my experience they are dishonest and fickle. It's a club for poor toffs. If you want lies and your information sold on to credit check companies go with Savilles.
John · 2 July 2019
Agent replied · 27 October 2024
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
★★★★★ 5/5
TrustpilotDaniel was great always calm helpful…
Daniel was great always calm helpful and knowledgeable
Becky · 14 November 2022
Agent replied · 27 October 2024
Thanks for the review, Becky - it's been a pleasure.Regards,Daniel
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional! We are thankful that we aren’t renting from this company. We were interested in a property in Aberdeenshire. The agent couldn’t care less about our interest - makes promises and then doesn’t communicate. Therefore, they have lost our custom.Should have known something wasn’t right as when we went to view the property she didn’t turn up as she was “in meetings” and we could get the keys from the shed!
Gary · 20 June 2019
Agent replied · 27 October 2024
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
★★★★★ 5/5
TrustpilotClare Bingham was absolutely excellent…
Clare Bingham was absolutely excellent and kept everyone calm and updated during a very difficult move. Couldn't recommend Clare highly enough
Mark · 3 August 2020
Agent replied · 27 October 2024
Thank you. Selling a family home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
★★★★★ 1/5
TrustpilotVery difficult to hear as call was from…
Very difficult to hear as call was from mobile, sounds as if on move, call cut short no thank you for your enquiry, i would say it was rude, perhaps I wasn't going to spend enough money!!
Sally · 20 March 2024
Agent replied · 27 October 2024
Hi Sally, we sincerely apologise that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we regret that we fell short on this occasion. If you'd like us to look into this, please email the contact/office you were speaking to via email: socialmedia@savills.com, so we can investigate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
