Trusted Agent profile · Bournemouth, Christchurch and Poole
★★★★★
701 reviews across 1 platform
74 Seagrim Road, Bournemouth, BH8 0BD, Bournemouth, Christchurch and Poole, BH8 0BD
Marques Lettings's office in Bournemouth, Christchurch and Poole, at 74 Seagrim Road, is rated 4.0 out of 5 across 701 reviews on 1 platform.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
5/5
TrustpilotI dealt with Jess exley who was…
I dealt with Jess exley who was extremely helpful and professional. Jess was available at all times to answer questions and support. This really made things a lot easier especially considering it’s covid times. Very happy with the service I was provided and highly recommend.
5/5
TrustpilotPremium service from premium agents
Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotLauren Sullivan is an extremely…
Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.
5/5
TrustpilotGoes the extra mile
I have both sold and rented out my apartments and the team couldn't have been any more helpful. Maria goes the extra mile to make the experience as trouble free as possible.John Paul and Alistair have given me the benefit of their extensive experience over the last 10 years and I hope it continues for many years to come! Thanks very much, great team!
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
1/5
TrustpilotAbsolute nightmare company
Absolute nightmare company. Provided false information in regards to how our application would be processed which led to us “failing”. Then tried to illegally withhold our holding deposit. Scammers.
Hi Katie, we are very sorry to hear of your experience and would like to find out more. Feedback is incredibly important to us in order to provide a service customers expect from us. Could you please email socialmedia@savills.com with additional detail so we can investigate.
5/5
TrustpilotLauren is always very helpful
Lauren is always very helpful, very responsive and professional. It is a pleasure to work with her
1/5
TrustpilotWebsite doesn't work ...
The website rarely works, if you view a property online then you can only view one photo despite listing numerous, last week you could only view "Sold" properties (laughable). In my personal dealings with them Ive also found them to be arrogant. LIke customers aren't worthy of them. Needs to change
We are sorry to hear that you were dissatisfied with the website, if you'd like please email socialmedia@savills with any further information so we can look into improving.
1/5
TrustpilotDisrespectful service, slow to provide information
When we moved in, they didn’t provided a significant number of instructions on how the property operates, including the door code, and intercom system. Getting this information took a significant amount of time. Another example which I think exemplifies the poor quality of service and lack if respect from savlills, when we had an electrical outage, they require you to pay for the service if the electrician is able to resolve the problem using steps they send you via sms. Although I see the logic in this it seems like in the end if for some reason you mess up the steps they send(which involves a great deal of knowledge about the set up of your new flat), their responsibility to provide a service disappears.
5/5
TrustpilotThe very best
The attention we received from Emma (Smith) was superb - totally professional at all times. We were treated with respect, understanding thoughtfulness and felt nothing was too much trouble for her. The entire selling journey was superb - Thank you EmmaWe have, and will again, recommended her to friends who are hoping to move home.
Thank you for your kind words. Selling a home can be very difficult, so I'm glad I was able to assist you. I hope to work with you again in the future!Regards,Emma
5/5
TrustpilotSophie has been fantastic she was able…
Sophie has been fantastic she was able to find us a property that was suitable for us very quickly. She was very helpful and professional throughout the process of signing contract etc. Would recommend savills they have been really helpful and responsive
1/5
Trustpilotshameful
This review is based on management, do not work for savills especially if you're Security. They expect you to be beaten or stabbed and you are not allowed to defend yourself even using SIA training or you get fired. They do not support staff and have caused colleagues deterioration of their mental health and have used it against them. Please if you value your sanity do not work for this soul crushing company.
5/5
TrustpilotDaniel Omell
Daniel Omell managed the sale of my house under challenging circumstances. Covid arrived and the economy was uncertain but Daniel’s unflappable and undaunted. He consistently offered viewings to relevant potential buyers, set everyone’s expectations and his property knowledge and experience made a huge difference. You are in safe hands - and just as important - he’s one of life’s nice guys!
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotProfessional dealings with tenants
I have liaised with Ritesh Gopaul of Richmond-upon-Thames for 12 months with regards to a property I am leasing in the Clerkenwell Area. Ritesh has always been professional, friendly, and easy to work with. There have been difficulties with hot water and an appliance in the apartment, but Ritesh has always done his best to expedite the process for me and make it as pain-free as possible.
5/5
TrustpilotThe natural choice
The natural choice Louise and Tim have been excellent finding a buyer very quickly and then driving through an exchange of contracts in record time.They were the obvious choice to find a buyer coming out of lockdown with their London office connections and did not fail to disappoint - from go live to exchange of contracts in less than 4 weeks.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotThe experience was awesome
The experience was awesome. I was looking for a 2 bedroom flat to rent and it was fast and smooth. Specially mentioning katie and kristie who put superb effort starting from a view upto the completion of the process. Professional and friendly.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Katie & Kristie
5/5
TrustpilotMet with Tom
Met with Tom, the office sales manager, a couple of times and his approach is relaxed but reliable - which is a great combination. He knows when it is time to add pressure to a situation, if needed. The whole sales process was smooth and the whole team did the extra mile to help the transaction. Would be happy to recommend
We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotAll went well
All went well. Staff were very helpfulmany thanksJ and L Burt
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotExcellent service at the Sevenoaks…
Excellent service at the Sevenoaks Office who found wonderful tenants very efficiently and dealt with all the international tenancy requirements. John and Olivia have been superb and professional operators and we will be using them again in the future. Thanks for all the hard work and patience !
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards, Sevenoaks team
5/5
TrustpilotChristianne
Christianne. P was really helpful in getting an electrician out to inspect a faulty socket.
1/5
TrustpilotAwful - total disregard with the consumer
I am renting an apartment by savills and I moved in less than a month ago. The cooktop and dishwasher did not work and they told me to fix it with Miele. Also, the shower drain doesn’t drain and I can’t shower without the entire bathroom floor getting wet. They told me they’d send me a handy man and never did.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
5/5
TrustpilotExcellent service
Jo Robson provided us with a great service when we accepted an offer on our home; liaising with all parties in a consistent and clear manner, keeping things on track and seeing our sale through to a successful completion. I would have no hesitation in recommending her services.
Thank you, Rachel - it was a pleasure to work with you and wish you all the best for the future!Regards,Jo
5/5
TrustpilotSophia Farwell helped with the sale of…
Sophia Farwell helped with the sale of my Mother's property. She kept me informed every step of the way keeping us up to date and moving the sale forward both quickly and smoothly. A fantastic service, we will recommend to family and friends. Thank you!
Thank you, Sally, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Sophia
5/5
TrustpilotWe'd like to take the opportunity to…
We'd like to take the opportunity to thank Jo Robson for the excellent service she provided us with during the sale of our property. We were thrilled that the process played out exactly like she said it would and we received a superb price, in excess of the asking price, very quickly. Jo new how to identify the right buyer for us and managed our buyer and solicitors excellently throughout the conveyancing process. She definitely knows her stuff and we could not have felt in safer hands. Thank you so much, Jo!
5/5
TrustpilotProfessional and fast
I would like to express my gratitude to Paige Ford, we urgently needed an apartment and she helped us a lot. Very quickly and professionally solved all the problems at the conclusion of the contract. We were happy with the apartment and managed to move in on time. Thank you!
It was our pleasure and we wish you all the best in your new home!Regards,Paige
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