Marques Lettings Bournemouth, Christchurch and Poole reviews

★★★★★ 1/5

Trustpilot

be careful when you let this company into your home

I supposedly had a stock condition survey done; however, it was no such thing! They came in and took pictures of my personal belongings when no personal possessions should have been taken.They then intentionally took personal pictures of my kid, along with personal artwork.They then took personal photographs of my partner's working hours that were on our calendar. Along with intentionally taking a photograph of our notice board that had sensitive information on it.They then finally had to take a picture of our electric meter, apparently! Most likely reporting back to energy companies if you have a smart meter or not.This was not a so-called stock condition survey, but more like a data-harvesting survey.Be careful when you let these people into your home. This review will likely be rejected, but let's see, shall we...

CriticalThinker · 26 March 2024

★★★★★ 5/5

Trustpilot

Alexa has been very helpful and…

Alexa has been very helpful and responsive. She appears to genuinely want to help and provide good tips and info on what to look out for. She is also honest about what problems might arise for the particular unit etc. She was not pushy and was very patient and understanding. Couldn’t thank her enough. Will definitely recommend her to others!

Khairin · 9 July 2021

★★★★★ 5/5

Trustpilot

Property Manager Tami Falzon

Tami has been managing our property for the past ~15 months and has been doing a terrific job. She is thorough, communicates clearly, very responsive and extremely helpful.

Nick · 16 May 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking service from what…

Absolutely shocking service from what is supposed to be a reputable company. They treat tenants like second class citizens. They allow you to set up a business, restore the outbuilding, fail to do repairs, allow ypu to close your shop to work from home but do not inform the landlord of the intentions, as a result, the landlord wants to sell, I have no business left and I write to complain. On the back of complaining about a member of staff, I'm issued a section 21. DISGUSTING

Luke · 27 February 2024

★★★★★ 5/5

Trustpilot

Great support from Nicky & team

Nicky and her team in Summertown supported us so well throughout the sale of our house. They managed the process and communication with ourselves and prospective buyers so well, giving us great confidence and making it all very smooth. We would thoroughly recommend using Nicky!

Will · 24 March 2023

★★★★★ 5/5

Trustpilot

Rented through Saville for the 3 years…

Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful

Malak · 1 July 2024

★★★★★ 5/5

Trustpilot

A-Game

Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.

Laura · 7 June 2024

★★★★★ 5/5

Trustpilot

Professional from the very beginning

Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team

Natasha · 2 February 2023

★★★★★ 5/5

Trustpilot

I recently purchased a property in E14…

I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.

Celia · 24 April 2022

★★★★★ 5/5

Trustpilot

Selling a farm in Exeter by Sydney owners

Ben & Penny came to us by recommendation - we inherited a valuable farm close to Exeter but we live in Sydney. Timing, a knowledge of the local market and an ability to navigate bidders to find the best buy, resulted in an excellent result. They were efficient, timely in communication, able to manage various parties and ultimately achieved a good result for all. Well done, and thank you from the family.

Michael · 10 July 2024

★★★★★ 5/5

Trustpilot

Sam Ing

Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.

Lachlan · 15 October 2024

★★★★★ 1/5

Trustpilot

I recently had the unfortunate…

I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.

Aadrian · 28 January 2024

★★★★★ 5/5

Trustpilot

Sue T at Saville,professional support always

I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue

Lynn · 6 February 2023

★★★★★ 1/5

Trustpilot

Poor communication and lack of urgency to respond to queries

Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!

King · 12 January 2024

★★★★★ 1/5

Trustpilot

No hot water for 10 months

Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap

Marcos · 25 September 2024

★★★★★ 5/5

Trustpilot

Prompt action when our boiler was…

Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!

Jemma · 29 May 2024

★★★★★ 1/5

Trustpilot

Worst Resident Services Manager

Dan Silva is the worst manager I have dealt with in my 3 years of renting in London. When asked a question, he provided with sacrastic response and denied my request to proceed with the viewing of the property.

R · 19 July 2023

★★★★★ 5/5

Trustpilot

Purchasing

Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia

Trizz · 28 May 2021

★★★★★ 1/5

Trustpilot

Amateurs.

Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.

Richard · 21 September 2024

★★★★★ 5/5

Trustpilot

Great service - thank you!

Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!

H · 14 September 2022

★★★★★ 1/5

Trustpilot

Non - Existent Property Management

If there was a minus option would be preferable. We live in a 9 year old block that is falling into disrepair with extortionate service charges … £336,000 between 46 flats averaging at £7300 - for a small block in Camden ! Adam Doran doesn’t respond to leaseholders Ethel doesn’t respond to complaints. Total reluctance to liaise with the residents. Refuse to hold an AGM. Ideas of how to improve the development totally ignored. The list really could go on & on.Truly awful company!

Nick · 26 November 2023

★★★★★ 5/5

Trustpilot

Personable and Friendly

Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.

M · 8 July 2022

★★★★★ 5/5

Trustpilot

A professional and friendly service…

A professional and friendly service from start to finish. Andrew Wilkins and the team at the East Sheen Branch marketed my house brilliantly and I was under offer within a week. They are not the cheapest but they delivered on their ambitious pricing so the fee was well worth it. I would thoroughly recommend!

Claire · 5 August 2021

★★★★★ 1/5

Trustpilot

Shocking company to do business with

Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.

Peter · 16 November 2023