Marques Lettings reviews

★★★★★ 1/5

Trustpilot

Disgraceful company

Disgraceful company, in particular Jeremy Lamb and Steven Morrish who dispite both myself and my daughter leaving them telephone messages and emails last week regarding a property we are interested in that failed to sell at the January auction, clearly you couldn't care less and failed to contact us to arrange a viewing.

Harleydavidson · 12 February 2024

★★★★★ 1/5

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Very Bad Service

Very Bad Service, We rented one of their shop in Plymouth. We rented for 5 years and rent paid quarterly. Lease finish date was 10 December but rent was paid for extra days due to quarterly date system but once lease finish and we empty shop, they refused to pay extra money which was paid. Below is email which she told me before so i can make rent complete and later they will refund but now NO refund and they refused .Good Morning, Your lease is set to terminate on 10th December 2020 Please can you make payment for September quarter invoice, once your lease has expired credits will be raised and the balance will be refunded. Kind RegardsBrad Its really bad thing for such big company

Vakul · 14 May 2021

★★★★★ 5/5

Trustpilot

In these Covid times I was not…

In these Covid times I was not expecting the sale of our property to be an easy experience, especially from 1000 miles away. Adam Smith was not only very professional but went way beyond the call of duty. All our paperwork for the buyer and solicitor was in the flat and he painstakingly went through it all for me. He also organised a very competent firm to organise our goods before removals. And he achieved a good price for the flat. A good man to know!

Customer · 29 April 2021

★★★★★ 5/5

Trustpilot

Selling your home is not easy

Selling your home is not easy. No matter how organised and how relaxed we were at the onset, the process is stressful and fraught with unforeseens, but Tom Bedford was the most wonderful agent we could have hoped for. He worked hard to keep both parties on track from the initial offer through to completion. His calm, honest, charming and cheerful demeanour made entire process infinitely easier. We have recommended him to all our family and friends without hesitation.

Mrs · 7 July 2021

★★★★★ 5/5

Trustpilot

We appreciate excellent support from Ross

My husband and I would like to thank Ross Griffiths from the London Residential Lettings for his outstanding support for us.As a non-native English speaker, I had found it difficult to explain in English when any issues had arisen in the flat. However, since Ross has been in charge of the flat we rented, my life became easy and comfortable.Ross always listened to me carefully and patiently trying to understand the situation correctly and what we required.He kept finding a solution to an issue even when a constructor/engineer said “it is impossible to fix”.He kindly kept following up the issues, checking in situations.We felt we were in safe hands during our tenancy.He was very sensible and fair to both the landlord and tenants, and also to the constructors.I often had a small chat with constructors while they were fixing issues in the flat. Once a constructor and I were talking about letting agents, the constructor told me that he also respected Ross because of his professionalism and fairness to them.I would definitely recommend a flat which Ross is in charge of; to my friends because he takes good care of tenants; to the landlords because happy tenants will stay longer period and genarates stable incomes!

Customer · 8 April 2021

★★★★★ 5/5

Trustpilot

Jasmine Lawrence

Jasmine has been amazing throughout the whole letting process. From the moment of viewing right up to moving in (last Saturday) and checking in afterwards she has been there and incredibly supportive every step of the way. I'm self-employed which is not the easiest to manoeuvre when comes to renting but Jasmine kept on top of everything and kept me informed every step of the way. I cannot speak highly enough of her professionalism and dedication. Thank you Jasmine!

Virginia · 21 April 2021

★★★★★ 5/5

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Wonderful Service

My brother in law fell ill and we were tasked with selling his property. Where to begin?

Doreen · 20 August 2026

★★★★★ 5/5

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Tenant review

We've had several issues with the property we were renting and Yato has been very helpful, responsive and assisted us in all our requests to the landlord. We were very happy with the service. Thank you very much again!

ClemVS · 24 September 2024

★★★★★ 5/5

Trustpilot

Thanks Charlotte

Looking for a rental property in the Esher (Surrey) area we were put in contact with Charlotte Baylis of the Esher office. Charlotte dealt with our enquiry with great efficiency and clear knowledge of the rental market. Her relaxed, friendly and professional attitude made the whole rather stressful business very much easier. It is a rare treat to find someone with such experience and expert skills coupled with amazing customer facing ability. Thanks Charlotte for your help.

Richard · 6 August 2021

★★★★★ 5/5

Trustpilot

Justin and the team at Bishops…

Justin and the team at Bishops Stortford were brilliant from offer to exchanging and with us every step of the way. Justin was always at the end of the telephone and his advice and expertise was second to none. Buying a house can be daunting and stressful and without such knowledge and friendliness from Justin and his team, the experience of buying our first home together wouldn’t have been a pleasant one. Thank you Justin for all of your support.

Ellie · 1 December 2020

★★★★★ 5/5

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Danielle has been professional and…

Danielle has been professional and helpful and, when I spoke to her on the phone, today, we had a good discussion about the property that she's managing on our behalf and how best to move things forward. I'm appreciative of her insights and advice.

J · 26 June 2024

★★★★★ 5/5

Trustpilot

Biana Nicheva, fantastic professional.

Dear Team,I would like to say big thank you to your colleague Biana Nicheva.We had a leak in our flat at 44 Hereford Road and she have been incredibly helpful. She is managing Flat B above, where the leak came from. She have been absolutely fantastic dealing with situation, giving hard time to your contractors so they sort the leak ASAP. She is extremely helpful and patience does not matter I have keep calling her so many time. I am really impressed with Biana positive behaviour and It was a pleasure to work with her. Thank you Biana for being superb and a golden star. Kind regards Julian Dimitrov London Operations manager

Julian · 26 November 2020

★★★★★ 5/5

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We have dealt with Chris...

We have dealt with Chris for the past 10 years for both buying and selling. He is extremely knowledgeable, great to work with and contactable round the clock, which for us has been important given we are often overseas. The last sale Chris dealt with for us was not an easy sale due to legal complications but with sound advice from Chris we were able to reach a successful conclusion with both ourselves and the buyers being extremely satisfied with the outcome and sale.

Kate · 13 November 2020

★★★★★ 5/5

Trustpilot

Very responsive and active in dealing…

Very responsive and active in dealing with inquiries. Have found them to be of great help when needed and the quality of the output has been world class. I have dealt with both Fiona and Matt and both have been excellent in their services.

Tamer · 15 September 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. NEED INVESTIGATING. If you do wish to deal with Savilles then a word of advice: be armed with Environmental Health and Safety contacts before hand! (You'll need it) Not even 1 star. This company is run by greedy little men. Zero diplomatic skills for solving issues. More concerned about getting bodge builders in to do cheap unsafe work on houses that are unfit for staying in. They do not care for children's safety. They only care about ripping landlords and tenants off for money. In our case Savilles were caught out LYING to the landlord and subsequently got found out when Environmental Health and Safety got involved. Worst company in the UK.

Marc · 3 October 2020

★★★★★ 5/5

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Mark was great from the start of my…

Mark was great from the start of my buying process, I had always been told to be wary of estate agents but from day one mark always made me feel comfortable, very happy new home owner!

Crystal · 18 October 2024

★★★★★ 5/5

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Listed Mill

Listed MillSavills staff - and particularly Jeremy Kemp - worked very hard to achieve the sale of a lovely converted mill which I unexpectedly found myself having to deal with, as administrator of the estate of a family connection. The late owner had died suddenly, leaving no orderly paperwork about the property and the restoration work he'd carried out over a long period, nor how to look after the mill pond. Jeremy went to great lengths to market the property and to show it at its best and his enthusiasm for the mill was a significant contributing factor in achieving a sale despite the difficulties of selling during the Covid-19 situation. I valued his judgement and experience in what was a very difficult situation, not least because I live a long way from the property. Thank you - job well done.

Rosemary · 3 August 2020

★★★★★ 4/5

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Sale of 1 Ullswater Drive, Alderley Edge, Cheshire

The process of finding a buyer for the property, photos, managed viewing, advice was first class. The early management of the sale probably didn't go so well, but after discussions early in Sept the dedication and hard work by Anna Stocks was exemplary. So many calls chasing up everyone involved, advising how to solve issues, keeping people informed - would not have happened without her. Thanks Rob

Rob · 11 October 2022

★★★★★ 5/5

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Very prompt and helpful assistance from…

Very prompt and helpful assistance from my property manager, Nya Goodings at the Richmond branch.

John · 19 August 2026

★★★★★ 5/5

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Perfect renting experience!

I had the pleasure of working with Bea Elliott on finding and renting my new flat. It is so hard (especially in a pandemic!) to find somewhere remotely but Bea was SO helpful and I really appreciated her going to the extra effort of sending me lots of videos and photos so I could see everything. She has been a dream to work with and I am so happy with my experience - thank you Bea! :)

Issy · 18 March 2021

★★★★★ 5/5

Trustpilot

George was fantastic at managing a very…

George was fantastic at managing a very tricky sale - we used other agents for over a year that didn’t deliver the same great efforts that George put forward. He managed the process so closely and made sure it was very well processed. Highly recommend.

Matthew · 3 May 2024

★★★★★ 5/5

Trustpilot

Professionalism and persistence.

The sale of our family home took 8 months and was a drawn-out and complex experience. Sophie Norris from the Islington office was fantastic throughout, she was tenacious, thorough and I always knew exactly what was going on. There were some unexpected barriers in the way but Sophie dealt with them all expertly and she always made me feel that the sale was her top priority.

Victoria · 9 September 2022

★★★★★ 5/5

Trustpilot

We let our house in Ealing

We let our house in Ealing, West London through Savils who were extremely professional with us and the tenants they found us from the outset of the search through to completing the let and now to managing it. Our key contact from the outset was Paul Leslie who was actually the key reason we decided to work with Savils. Refreshing to see such a high level of professionalism and follow through. Would not hesitate to recommend Paul and Savils to any other homeowner who are looking for a professional team to let their property.

Robert · 20 November 2019

★★★★★ 1/5

Trustpilot

WARNING

WARNING - DO NOT USE THIS COMPANYI was asked to be a guarantor so i agreed. This awful, arrogant, ignorant, OTT company sent me a link to add info they supposedly require. I cant believe what they have asked for me to supply? very intrusive to say the least, almost everything except my inside leg measurement or is that to come? They state that you can ring or email them but you can never get through or a reply. I think they only exist because people have no choice, DISGUSTING!!!!!!!!!!!!!!!

B · 11 November 2024