Trusted Agent profile
★★★★★
696 reviews across 1 platform
74 Seagrim Road, Bournemouth, BH8 0BD, Bournemouth, Christchurch and Poole BH8 0BD
Marques Lettings's Bournemouth, Christchurch and Poole office at 74 Seagrim Road is rated 4.0 out of 5 across 696 reviews on 1 platform. The 696 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
5/5
TrustpilotBailey was lovely to deal with and…
Bailey was lovely to deal with and resolved all queries and issues quickly and smoothly. He was very professional, friendly and always helpful.
We really appreciate your kind feedback, Kirsty. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotWonderful Experience as a Tenant
As a tenant, I have been consistently impressed with the level of service and care that Tami has provided. From the moment we signed the lease, Tami has been responsive, professional, and proactive in addressing any issues present in the flat. From regular maintenance check-ins to addressing any concerns we've had (which, thankfully, haven't been any so far), Tami has shown a genuine commitment to providing excellent service. Tami keeps us informed about any changes or updates at the property, and is always available to answer any questions or concerns we may have.
Thank you for your feedback, Iman. It really helps us review our own performance and ensures our service is the best it can be.
5/5
TrustpilotHelpful and Efficent Team
We had an issue about auction process and reached the team and director Sam Harborne, He made an big impact and solve our problem instantly,Sam and the team are so helpful and take responsibilty for us and save the day, you should definitely reach them for your invesment or anything else and If you have any issue they will help to you immediately! Thank you Sam and the team!
Thank you for your lovely review, Melih. It was a real pleasure being able to help you.
5/5
TrustpilotKay McCluskey, Stow on the Wold
What a fantastic service, from the initial meeting and property appraisal right through to the sale and completion. Kay was there every step of the way. As well as organising and carrying out the viewings, she played an important role in the co-ordinating between my self and all other parties involved, the buyers, solicitors, agents etc. (there were three others in the property chain) not to mention the negotiating.She went above and beyond to the point of even transporting my dog to my new destination.Thank you Kay for all your hard work, you certainly earned your commission
We really appreciate your kind feedback, Clare. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent property management by Shan
I have been a resident for the past two years and feel compelled to share my positive experience with our property manager, Shan. Shan has been exceptional in managing the property, is always prompt, courteous, and highly professional. From the start, Shan consistently goes above and beyond to ensure the residents are comfortable and satisfied. For instance, when my heater broke down in the middle of winter, Shan had a repair technician at my apartment quickly ensuring my family stayed warm and safe. Additionally, Shan is proactive in addressing any issues before they become problems, and the communication is always clear and timely. Overall, Shan's dedication and professionalism make him an outstanding property manager. The commitment to providing excellent service has greatly enhanced my living experience at Property. I highly recommend Shan to anyone seeking a well-managed and pleasant place to live.
Thank you so much for your review, Anna. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotGreat Service!
I was in the market for a property, however I was pretty lost and had no idea where to start. I called Savils and requested a meeting - Jayden Campbell was the associate who I had the meeting with. he walked me through my options and helped me understand the current market, very friendly and inviting. Without him I would've still been searching around cluelessly.
Thank you for your feedback, Lukr. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
TrustpilotShikha was wonderful
Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)
1/5
TrustpilotThe worst company I have ever…
The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt our communication fell short of the standards we aim to provide. We take concerns regarding customer service and professional conduct very seriously. The experience you describe is not reflective of the level of service we strive to deliver, and we regret any frustration caused. As we are unable to discuss individual circumstances in a public forum, we would welcome the opportunity to investigate your concerns further. Please email socialmedia@savills.com with your details so that a senior member of the team can review the matter and respond appropriately. We appreciate all feedback, as it helps us identify areas where we can improve our service.
5/5
TrustpilotThank you Deanna!
Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!
Thank you for taking the time to review our service, Helen - feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotRental experience
Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!
1/5
TrustpilotUnprofessional
I had a viewing booked for today at 4:15 PM. I emailed 30 minutes beforehand to see if I could reschedule for same day 5pm and was told it had been cancelled because the apartment had already been taken. This was surprising, as I had only booked it yesterday. If I hadn’t emailed first, I wouldn’t have known and would have shown up outside the building, mind you, it’s raining quite heavily today! This is not a professional way to deal with people.
Thank you for your feedback, Rumi, and we're truly sorry for the inconvenience caused. We understand how frustrating it must have been to find out about the cancellation so close to your scheduled viewing, especially in such poor weather. The property was unexpectedly taken off the market, and unfortunately, our team didn’t notify you in time. That’s not the standard of service we aim to provide, so we 'd be very keen to learn which office you arranged the appointment with, and which address. If you'd like please email this detail to socialmedia@savills.com.
5/5
TrustpilotOliver H
Oliver H. has been incredibly kind and efficient during my time with him as property manager. He addressed all my concerns swiftly and was extremely lovely during the entire process. I cannot recommend him more highly!
Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.
4/5
TrustpilotSue was very good at keeping us informed.
Sue was very good at keeping us informed of the progress with the sale which was dragging on due to external influences. Earlier on when dealing with another colleague, I felt I was having to do the chasing but it was much better when Sue took over and she made a massive effort to make sure everything was put in place for us.
We really appreciate your kind feedback, Rowland. We are very pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotCharged twice at Intu for parking
Charged twice at Intu for parking. Had to pay again as one machine must have been faulty and the barriers would not raise for my car. Paid again and was allowed to leave. Ocular proof available.----------------------Hi I will - I've already filled a form out on your official website a while ago so you may be able to locate that also. There was no response.
Thanks for getting in touch, could you please email additional detail including the address of the car park to socialmedia@savills.com so we can investigate.
1/5
TrustpilotIt's a shameless company who doesn't…
It's a shameless company who doesn't care about you at all. Waiting 8 months to relocate difrent apartment. First seven months was told it's a plumbing issue and i need wait,before I can move. Told they can't fix, and after that i was offered difrent apartment, and they let someone else live in before us. And told it's temporary, to be patient and wait. Seriously, how long they will lie to us. There is no end.. Terrible company, never saw anyone else like them.
We are sorry to hear of your experience and would like to help. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotWe recently moved into a property…
We recently moved into a property managed by Sarah, who has been quick to address the odd teething problem. We are very happy in the property and most grateful to Sarah.
Thank you for your lovely review, John. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotAdam Sayers in the Henley-on-Thames office
I would like to recommend Adam Sayers in the Henley-on-Thames office to anyone selling their home. It was a tricky process dealing with the sale of our family home following the breakdown of our marriage but Adam was a great source of support & guidance and was professional at all times and dealt with us both with equal respect. I feel very fortunate to have had such a smooth process once we finally got the house on the market. I couldn’t have hoped for a better outcome and all of that was down to Adam.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Adam
1/5
TrustpilotCondescending and rude attitude but good with response times and viewings
Viewings went well and very responsive. However I did not expect to be spoken to rudely and in a condescending manner from a particular member of their team. Marketing themselves as an agent providing great service but i found the service other than viewings and response time to be extremely poor. Senior member of staff was not helpful either and did not take a balanced stance after complaint submitted.
We are sorry to hear of your experience and would like to find out more. Could you please email further detail to socialmedia@savills.com so we can investigate?
5/5
TrustpilotThank you
From the start, working with Christianne has been an absolute pleasure. Her professionalism, knowledge, and dedication set a new standard for what great estate management should look like. Every detail of our experience was handled with care, integrity, and genuine enthusiasm.
5/5
TrustpilotRoshni has done a fantistic job being…
Roshni has done a fantistic job being the point person along with Max de Silva managing my flat rental through the usual issues from good to challenging.Thank you Roshni
5/5
TrustpilotExcellent estate agents. Fees are high but you certainly get what you pay for
Caroleanne and the team in Glasgow were nothing short of excellent, from our first contact all the way through to completing the sale of our property in Tarbert. They guided us really well through the whole process and secured acceptable offers after only a handful of viewings. Thank you very much.
Thank you for your kind words and for taking the time to post a review, Ara. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotI have had the pleasure of engaging…
I have had the pleasure of engaging with Fiona Wither from Residential Lettings since January 2024. Fiona is professional, efficient and considerate throughout all the matters that we've had to deal with this year. I truly appreciate the support of Fiona, as well as the wider team under Laura Bushell, and highly recommend them.
Thank you so much for your review, Katherine. It's much appreciated. If you need anything further please don’t hesitate to contact us.
4/5
TrustpilotThanks for everything!
Thanks to Sholto for persevering with what turned out to be a tricky one after our buyer pulled out at the last minute. We got there in the end, and it was great to know that he was keeping an eye out for us to keep the sale moving forward. Thanks again!
We really appreciate your kind feedback, James. We are very pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotDO NOT USE "Greedy Sales Reps & Lairs"
Do not use. Unless you get everything on paper/email from them. And I mean everything as their representatives will try anything to get a sale with false promises and late lie about it ever been mentioned or offered. Have witnesses and log everything. Do not take the name as they are professionals many of representatives keen to get sales. That is their goal not the customer. My statement maybe very strong but I have proof and now have to undertake a complaints from wasting my time and energy whilst had to incur costs on sale that was a lie.
We are sorry to hear you are unhappy with our service and would like the opportunity to provide a resolution. Please email further details to socialmedia@savills.com so we can investigate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marques Lettings's Bournemouth, Christchurch and Poole office has 696 reviews across 1 platform: 696 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Marques Lettings is rated 4.0 out of 5 across all 696 reviews, checked 9 October 2026.
Marques Lettings, 74 Seagrim Road, Bournemouth, BH8 0BD, Bournemouth, Christchurch and Poole BH8 0BD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.