Trusted Agent profile · Bournemouth, Christchurch and Poole

Foxes Sales & Lettings Bournemouth, Christchurch and Poole reviews

4.2

★★★★★ Great

159 reviews across 2 platforms

2 Poole Hill, Bournemouth, BH2 5PS, Bournemouth, Christchurch and Poole, BH2 5PS

Foxes Sales & Lettings's office in Bournemouth, Christchurch and Poole, at 2 Poole Hill, is rated 4.2 out of 5 across 159 reviews on two platforms, including 158 Google reviews rated 4.2.

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4.2 / 5

158

Reviews on Google

This office

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1

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.

5/5

Google

Great support from the beginning to the end, thank you to all the team members.

Severine · 5 April 2025

Agent replied · 22 April 2025

Thank you so much for your kind words Severine! We're thrilled to hear that you felt supported throughout the entire process. It means a lot to the whole team. If there's anything else we can help with in the future, don’t hesitate to reach out!

5/5

Google

Ben and Emily persevered to find a buyer and help negotiate an appropriate price. Jo worked hard to ensure that the sale progressed as quickly as possible.

Ian · 11 October 2024

Agent replied · 23 October 2024

Hi Ian, Thank you so much for your kind review! We are delighted to hear that you had a positive experience with our team. Ben and Emily are dedicated to finding the right buyer and negotiating the best price, and we're pleased to know they met your expectations. Jo also works diligently to ensure that every sale progresses smoothly and efficiently. Your feedback is greatly appreciated, and we're thrilled to have been a part of your property sale journey. Should you need any assistance in the future, please don't hesitate to reach out.

5/5

Google

I've just rented a property through this agency, and the whole process was extremely easy and fast! Matt helped me with all my questions and queries, even though I had lots of them! I had no troubles throughout the entire process, and I'm confident that if I do have any future issues, I will find it easy to sort them out. Thank you again!PositiveResponsiveness

Sophie · 24 October 2021

Agent replied · 23 October 2024

Hi Sophie, Thank you so much for your fantastic review and kind words about Matt and our agency! We're delighted to hear that your rental process was smooth and hassle-free, and that Matt was able to assist you with your questions and concerns. Customer satisfaction is a top priority for us, and we're here to support you throughout your tenancy. If you ever have any future questions or need assistance, don't hesitate to reach out. We truly appreciate your feedback, and we look forward to providing you with excellent service in the future!

5/5

Google

Demi is a great property manager and gets our maintenance issues sorted quickly and efficiently.

Lisa · 24 October 2021

Agent replied · 23 October 2024

Hi Lisa, Thank you so much for your kind words and for recognising Demi's excellent property management skills! We're thrilled to hear that she's been able to address your maintenance issues promptly and efficiently. Customer satisfaction is our top priority, and we're glad Demi could provide you with the service you deserve. If you ever have any more concerns or questions in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!

5/5

Google

Foxes estate agents come highly recommended from me, if anyone is looking for the best The Admin Team at Bournemouth/Poole are absolutely fantastic. They have always respond in the most amazing time frame, offering fantastic Customer Service I have never received such brilliant service from any other company in my lifetime. Very well done to foxes your amazing! Julie Gardner Bournemouth

Julie · 24 October 2021

Agent replied · 23 October 2024

Hi Julie, We are absolutely thrilled to receive such a glowing recommendation from you! Thank you for your kind words about our team. We take great pride in providing fantastic customer service and ensuring timely responses. Your feedback truly means the world to us, and we are delighted to have had the opportunity to serve you. We'll continue to work hard to maintain this high level of service, and if you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing Foxes, and we look forward to exceeding your expectations again in the future!

5/5

Google

I do not normally write reviews but having recently completed on the sale of a family property in Bournemouth through Foxes, feel it is right to acknowledge the outstanding service we received from Ben and his colleagues. …

Annette · 11 October 2023

Agent replied · 23 October 2024

Hi Annette, We are truly humbled by your kind words and are grateful that you took the time … More

5/5

Google

I instructed Foxes to sell my flat after a bad experience with a different estate agent, and I would highly recommend them. They are professional, friendly and very responsive. Feedback following a viewing was provided promptly, and they provided regular updates during the conveyancing process. I will be recommending them to friends and family.PositiveResponsiveness, Quality, Professionalism, Value

Vas · 24 October 2021

Agent replied · 23 October 2024

Hi Vas, Thank you for your kind review. We are glad that we could help you with your sale and we look forward to being able to help your friends and family. If there is anything we can do to help in the future, please do not hesitate to contact us.

5/5

Google

I got an amazing support throughuot the entire process from Matt Dixon, the communication was always polite, friendly, supportive and I cannot reccomend him enough for making all this experience a very positive and smooth. I will gladly use this services again and will reccomend this agency to anyone who needs a serious, committed and respectful Lettings Agency. Thank you you are amazing.

Maria · 25 October 2019

Agent replied · 23 October 2024

Hello Maria, Thank you for your very kind words, its greatly appreciated. We have passed your kind comments onto Matt.. :)

5/5

Google

So nice to have the support I needed and the effort to make me feel protected

Angelica · 11 October 2024

Agent replied · 23 October 2024

Hi Angelica, Thank you so much for your wonderful review! We are delighted to hear that you felt supported and protected throughout your experience with us. Providing exceptional service and care to our clients is our top priority, and your feedback reassures us that we're on the right track. If there's anything more we can do for you, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to assisting you again in the future.

5/5

Google

I have just finished a 4.5 year tenancy period with Foxes and during the whole period Damon and his team would sort out any problems I had with the property with little fuss. I would definitely recommend them to anyone who is looking to rent.

Adrian · 25 October 2019

5/5

Google

I have just bought a property through Foxes, and cannot fault the service there. Good levels of communication throughout from Ben and assistance where needed to ensure timeframes were met. Would happily buy through them again, and will use them for selling in the future. Well done Ben and all at Foxes.PositiveResponsiveness, Professionalism

Rob · 24 October 2021

Agent replied · 23 October 2024

Hi Rob, Thank you for choosing Foxes for your recent property purchase, and for taking the time to leave such a positive review! We're delighted to hear that Ben and our team provided you with excellent service and effective communication throughout the process. We greatly appreciate your trust in us and look forward to assisting you with any future real estate needs, whether it's buying or selling. Congratulations on your new property, and we're here whenever you're ready for the next step. Well done indeed, and thank you for your kind words

5/5

Google

Great tenancy with Foxes! Specially thanks to Demi!

Alejandra · 25 October 2019

Agent replied · 23 October 2024

Dear Alejandra - Thank you for your lovely comments regarding Demi! - we will pass them on to her!.. :)

4/5

Google

Many thanks for your efficiency. We were all very happy with the result.

Bruce · 8 August 2024

Agent replied · 8 August 2025

Thank you so much for your kind words Bruce! We're pleased to hear you were happy with the result and that our efficiency made a positive difference. It was a pleasure working with you, and we're always here if you need anything in the future!

5/5

Google

Ben at Foxes handled our sale with the minimum of stress, Great to find an estate agent that you can really trust. would definately recommend.

Paul · 24 October 2023

Agent replied · 23 October 2024

Hi Paul, Thank you so much for your kind words and for taking the time to leave us this fantastic review! We're delighted to hear that Ben made your sale a stress-free experience. Trust is at the core of our service, and it's wonderful to know that we've earned your confidence. We truly appreciate your recommendation. If you or anyone you know ever needs assistance with real estate in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing Foxes, and we wish you all the best in your future endeavours.

5/5

Google

My experience with Foxes Sales & Lettings couldn’t of gone any better. Matt Dixon in particular helped my transition from moving from my owned home into rented accommodation. Extremely helpful, friendly and above all else very professional and would not hesitate in recommending this this Estate and Letting agency.

Kirsty · 25 October 2019

Agent replied · 23 October 2024

Hello Kirsty, Thank you for your very kind words about Matt Dixon. I shall be sure to pass them on to him! Regards Damon

5/5

Google

Wonderful service and nothing short of expected from Ben Dilling. Always easy to deal with and gives his honest feedback.

Daniel · 11 October 2023

Agent replied · 23 October 2024

Hi Daniel, Thank you for sharing your experience with Ben. We are thrilled to hear that you received wonderful service and that Ben met your expectations. … More

5/5

Google

Straightforward, friendly and professional.

Dave · 17 September 2025

1/5

Google

Terrible customer service, tried charging my £900 3 months after my contract ended, then realised they made an error after sending me there bank details. They are liers and i dont recommend any person going there. Take months to make any movement on anything

Connor · 13 January 2020

Agent replied · 11 January 2025

Hi Connor, We apologise for the issues you've encountered and for any inconvenience you've experienced. Your feedback is important to us, and we take your concerns seriously. It's regrettable that there was a delay in addressing the matter with your contract and charges. We understand how frustrating this must have been. We have investigated the situation and have corrected the error regarding the charges and bank details. We want to assure you that this does not reflect our usual standards of service. We are committed to improving our processes and ensuring that such errors do not happen in the future. We appreciate your patience and understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Your feedback helps us make necessary improvements, and we value your input. Thank you for bringing this to our attention.

1/5

Google

Terrible customer service, tried charging my £900 3 months after my contract ended, then realised they made an error after sending me there bank details. They are liers and i dont recommend any person going there. Take months to make any movement on anything

Conor · 25 October 2019

Agent replied · 23 October 2024

Hi Connor, We apologise for the issues you've encountered and for any inconvenience you've experienced. Your feedback is important to us, and we take your concerns seriously. It's regrettable that there was a delay in addressing the matter with your contract and charges. We understand how frustrating this must have been. We have investigated the situation and have corrected the error regarding the charges and bank details. We want to assure you that this does not reflect our usual standards of service. We are committed to improving our processes and ensuring that such errors do not happen in the future. We appreciate your patience and understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Your feedback helps us make necessary improvements, and we value your input. Thank you for bringing this to our attention.

4/5

Google

Great and helpful! Except for a bit high fees 600£+ for two people in just admin fees. Must be the smoothest move I done and documents and everything is electronic. So sorting out references and all that was done within 24 hours! Helpful staff!

Simen · 25 October 2019

Agent replied · 23 October 2024

Hi Simen, Thank you for leaving us a review and we are very pleased to hear that you were happy with our service. We compare our pricing with other agents and pride on keeping them in-line with our competitors and I understand that you paid your check out fee in advance which would have also contributed to the slightly larger upfront cost at the start of your tenancy. However, thank you and we will take your kind comments on board. From the whole team at Foxes - we wish you all the best during your tenancy. Regards Damon

5/5

Google

Excellent service. Very professional. Always willing to help you. Ben and Joanne I can't thank you enough.

Katherin · 11 October 2023

Agent replied · 23 October 2024

Hi Katherin, Thank you for taking the time to share your experience with us. We're delighted … More

5/5

Google

Demi has been an amazing estate agent throughout the whole process of getting a new flat. Would recommend easily! My partner and I are so grateful for her help.

Hazel · 25 October 2018

5/5

Google

Matt helped me a lot with a query I had about letting. I look forward to future business with this company 😊 …

Maciej · 24 October 2022

Agent replied · 23 October 2024

Hi Maciej, Thank you for your kind words! We're delighted to hear that Matt was able to assist you with your query about letting. Our team is committed to providing excellent service, and we look forward to serving you in the future. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing our company!

5/5

Google

Wanted to say a big thank you for your services during my tenancy. In special to Demi that was always helpful. As a customer Im really happy with all your support guys. Well done!

Daniel · 24 October 2020

Agent replied · 23 October 2024

Hi Daniel, Thank you so much for taking the time to share your positive experience during your tenancy! We're thrilled to hear that Demi and our team were able to provide you with excellent support and assistance throughout your time with us. Customer satisfaction is our top priority, and it's reviews like yours that motivate us to continue delivering the best service possible. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help, and your feedback means a lot to us. Thanks again for choosing us, and well done for being such a wonderful customer!

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