Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommended estate agent .
Made life very easy during a hard time . Demi and Matt are a credit to the business and wish them all the best thanks againPositiveResponsiveness, Quality, Professionalism
Connor · 24 October 2020
Agent replied · 23 October 2024
Hi Connor,
Thank you so much for your kind words and the high recommendation! We're delighted to hear that Demi and Matt made a challenging time easier for you. They are indeed valuable members of our team, and we're proud to have them representing our business.
Your well-wishes mean a lot to us, and we appreciate your support. If you ever need our assistance again in the future or have any questions, please feel free to reach out. We're here to help, and we wish you all the best as well. Thanks again for choosing us as your estate agent!
★★★★★ 5/5
GoogleWhat me and my partner really like about the team at Foxes Sales & Lettings, is that they professional and will always attempt to go that extra mile for both tenants and landlords. We have been renting properties with Foxes for over 6 years and when our previous landlord decided to sell his property, it was a no-brainer for us to attempt to find a new home managed by Foxes.
Simon · 25 October 2017
★★★★★ 5/5
GoogleVery easy to deal with, friendly and knowledgeable
Oliver · 11 October 2023
Agent replied · 23 October 2024
Hi Oliver,
Thank you so much for your kind words! We are delighted to hear that you found … More
★★★★★ 1/5
GoogleRented a property with them in 2019, I found them extremel6 unhelpful and were only worried about pleasing the landlord. Would not recommend them to others.NegativeQuality
Carol · 24 October 2021
Agent replied · 23 October 2024
Thank you for your review Carol.
I am sorry that you have felt that our service wasnt up to our usual standards.
Having checked our records, I noted that you tenanted a property marketed by ourselves back in 2019.
Unfortunitly Foxes did not manage the property during your tenancy, the landlady elected to manage your tenancy herself and only enlisted Foxes on a tenant find only basis. When a landlord enlists Foxes on a tenant find only basis, we have little to no involvement in your tenancy past the point of your move in.
Should you wish to discuss this further, please email me on Hello@foxes.co.uk or call 01202 299600.
★★★★★ 5/5
GoogleBoth Matt & Demi are very professional, they are both great to deal with and respond very quickly. Thank you - Highly recommended!!PositiveResponsiveness, Professionalism
Justine · 24 October 2021
Agent replied · 23 October 2024
Hi Justine,
Thank you so much for your fantastic review! We greatly appreciate your kind words about Matt and Demi. They truly are professionals who take pride in providing excellent service and quick responses. We're delighted to hear that you had a great experience dealing with them.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever have any more questions or need assistance, please don't hesitate to reach out.
Thanks again for choosing us, and have a wonderful day!
★★★★★ 5/5
GoogleNo issues at all while dealing with Foxes. The staff are polite, friendly and efficient. Would recommend to anyone looking and lettings
Mark · 24 October 2021
Agent replied · 23 October 2024
Hi Mark,
Thank you so much for taking the time to leave such a positive review!
We're thrilled to hear that you had a smooth and pleasant experience with our team. Providing excellent service is our top priority, and your kind words reinforce our commitment to delivering the best possible service to our clients.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help and make your experience even better.
Thanks again for your recommendation, and we look forward to assisting you or anyone you refer to us in the future.
★★★★★ 1/5
GoogleTravelled 2 hours to Bournemouth for a viewing & then the agent realised he didn’t have the keys. Not very apologetic- didn’t try and find any solutions / alternatives
Joe · 25 October 2019
Agent replied · 23 October 2024
Dear Mr Bray,
I'm very sorry to hear about your experience on this occasion.
This is not our usual level of service that we like to pride ourselves on. If you are able to email me with the property address and some more details - I would be able to investigate this further to find out what happened and report back to you. My email is damon@foxes.co.uk.
Thank you.
Damon
★★★★★ 5/5
GoogleIt is the staff which makes Foxes a great place to let with. They are more than fair to tenants which is nice to find in a letting agency.
Jubayed · 25 October 2019
Agent replied · 23 October 2024
Dear Jubayed, Thank you for your very kind words, they are greatly appreciated. If you need anything else, please feel free to get in touch! Damon
★★★★★ 5/5
GoogleGreat service, very professional, knowledgeable, efficient and friendly.Excellent help and advice provided.Highly recommend!!!
Lukasz · 24 October 2022
Agent replied · 23 October 2024
Hi Lukasz,
Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with our service and that you found our team to be professional, knowledgeable, efficient, and friendly. Providing excellent help and advice is at the core of what we do, and we're thrilled that it made a positive impact on your experience.
Your recommendation means the world to us. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to help.
Thanks again for choosing us, and we look forward to serving you again in the future!
★★★★★ 5/5
GoogleDemi in lettings was so kind and helpful, she went above and beyond in assisting our move, thank you. One of the best estate agents we have met.
Greg · 25 October 2019
Agent replied · 23 October 2024
Dear Greg, Thank you for your kind comments, we will be sure to pass your feedback to Demi.
★★★★★ 5/5
GoogleBen has worked very well, he's provided an excellent customer service.
L · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to share your positive experience with Ben. We're delighted to hear that he provided you with excellent customer service. At Foxes Sales and Lettings, we take pride in delivering top-notch service to our clients, and it's always rewarding to receive such positive feedback.
We will be sure to pass along your kind words to Ben, who will be thrilled to hear about your satisfaction. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us.
Once again, thank you for choosing Foxes Sales and Lettings, and we look forward to serving you in the future.
★★★★★ 5/5
GoogleGreat service from Ben and Matthew in the sales team.
Thank you for all your help.
PT · 24 October 2021
Agent replied · 23 October 2024
You're very welcome!
Thank you for choosing our services, and we're delighted to hear that Ben and Matthew from our sales team provided you with great service.
We value your business and appreciate your kind words. If you ever need assistance in the future or have any questions, please feel free to reach out. Your satisfaction is our priority, and we look forward to serving you again.
Have a fantastic day!
★★★★★ 5/5
GoogleGreat service, very responsive and attentive team happy to help at anytime getting things done as fast as they can.
Moises · 24 October 2020
Agent replied · 23 October 2024
Hi Moises,
We're delighted to hear about your positive experience with our service. Our team takes pride in being responsive and attentive to our customers' needs, and it's rewarding to know that our efforts are making a difference. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again.
★★★★★ 2/5
GoogleDon't even try them waste of time
ABDUL · 24 October 2022
Agent replied · 23 October 2024
Hi Abdul,
We're truly sorry to hear about your disappointing experience. Your feedback is essential to us, and we'd like to learn more about what went wrong. Please reach out to our customer support team at Hello@foxes.co.uk so we can address your concerns and make things right.
We value your time and trust and hope to have the opportunity to improve your perception of our services.
★★★★★ 5/5
GoogleHappy to help. Very patient and understanding.
Michelle · 24 October 2022
Agent replied · 23 October 2024
Hi Michelle,
Thank you for your kind words and taking the time to leave this positive review! We are delighted to hear that you found our team patient and understanding. Customer satisfaction is our top priority, and we are always here to assist you to the best of our abilities.
If you ever have more questions or need assistance in the future, please do not hesitate to reach out. Your feedback motivates us to continue providing exceptional service.
Once again, thank you for choosing us, and we look forward to serving you again in the future.
★★★★★ 5/5
GoogleOver the years I've purchased, sold and let a few properties and in my experience Foxes Sales & Lettings are the best in the business. Professional, friendly and always willing to go above and beyond to meet customers needs.
If you're looking to buy, sell or let a property, then make Foxes your first choice. Highly recommended!
David · 26 October 2015
★★★★★ 1/5
GoogleArrogant and incompetent agents. Lettings manager doesn't even bother to respond to complaints in a timely manner. AVOID RENTING THROUGH FOXES!!
Michal · 25 October 2018
Agent replied · 23 October 2024
Hi Michal,
I’m Damon the Director of Foxes S&L.
I’ve just spoken with Sam Bowler and I understand that you are still waiting for your deposit as it is currently in dispute with your landlord.
I’m sorry that this deposit dispute hasn’t been resolved yet. Sam assures me that he’s trying to resolve this matter for you and will give you another call tomorrow morning with an update. Normally we endeavour to return deposits back within 10-14 Days, however on occasions when there is a dispute between the tenant and landlord it can take longer to negotiate the dilapidations, which Sam is in the process in doing.
As I say, Sam is trying his best to get this resolved for you and will contact you again tomorrow with an update. If you have any further questions, do not hesitate to contact me at damon@foxes.co.uk.
Kind Regards
Damon.
★★★★★ 1/5
GoogleThe lady in question did not even leave the table.
Ozden · 24 October 2021
Agent replied · 23 October 2024
we value your feedback. We strive to provide the best service possible, and it's clear we fell short in your case.
Your concerns are important to us, and we'd like to make things right. Please reach out to our customer support team at hello@foxes.co.uk so that we can discuss your specific issues and work towards a resolution.
Your feedback helps us identify areas for improvement, and we are committed to addressing any issues you've encountered. We appreciate your patience and hope to have the opportunity to improve your opinion of our services.
Thank you for bringing this matter to our attention, and we look forward to the possibility of resolving it to your satisfaction.
★★★★★ 1/5
GoogleSome of the agents are too young and work in a dismissive manner
Kristina · 25 October 2019
Agent replied · 23 October 2024
Hi Kristina,
Sorry about whatever happened. Are you able to provide anymore information?
Can you email me at damon@foxes.co.uk
thank you.
Damon
★★★★★ 5/5
GoogleI have used these estate agents to find new property on several occasions as I've moved around Bournemouth/Dorset quite a lot in recent years, and have always found them to be helpful, resourceful and ultimately successful each time. Would recommend to anyone in a similar situation!
Sam · 26 October 2015
★★★★★ 5/5
GoogleFoxes Estate Agents, Foxes Property Management and Foxes Sales and lettings are amazing! I have used all of the services they offer and can say that I highly recommend them. They are the best in Bournemouth.
Keep up the good work guys.
Regards Dave G
Info · 26 October 2015
★★★★★ 1/5
GoogleVery unprofessional behaviour!
Michael · 24 October 2020
Agent replied · 23 October 2024
Hi Michael,
We're sorry to hear about your experience, and we take your feedback seriously. Our goal is to provide a professional and positive experience for all our customers. We would appreciate more details about your specific concerns so that we can address them promptly and improve our service. Please feel free to reach out to us directly with any additional information or concerns you may have. Your satisfaction is important to us, and we value your input.
★★★★★ 5/5
GoogleGreat Service
Md · 11 August 2026
★★★★★ 5/5
GoogleGood professional agency
Ryan · 25 October 2019
Agent replied · 23 October 2024
Thanks Ryan..
Gald youu are happy!! :)
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