Foxes Sales & Lettings Bournemouth, Christchurch and Poole reviews

Hi Gill! - Thank you for your very kind words! - we will be sure to pass your comments onto Simon!

Thank you so much for your fantastic review Mary! We’re thrilled to hear that your experience with us was smooth and stress-free, exactly what we aim for. It was a pleasure helping you with your apartment purchase, and we truly appreciate your recommendation. Wishing you all the best in your new home, and please don’t hesitate to reach out if we can help in the future!

Thank you so much for your kind words and heartfelt review! We understand that finding the right studio flat can be a challenging journey, and we're thrilled to hear about your positive experience with Matt Dixon. Matt is indeed a dedicated professional who takes pride in providing excellent service. It's wonderful to know that he made your search easier, and his down-to-earth approach and knowledge were appreciated. We always strive to go the extra mile to assist our clients in finding their perfect homes. Your satisfaction is our priority, and we're delighted that Matt was able to help you find a lovely studio in a quiet and clean environment. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Foxes!

Hi Yvonne, Thank you for your wonderful review! We're thrilled to hear that you had a … More

Hi Olamide, Thank you for your kind words and positive feedback! We're delighted to hear that you've had a good experience with our customer service and that repairs have been addressed promptly. Your satisfaction is important to us, and we're here to assist you whenever you need us. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out. We wish you all the best, and God bless you too!

Hi Jackie, Thank you so much for your wonderful review! We are thrilled to hear that you've had such a positive experience renting a property through Damon and our team at Foxes Sales & Lettings. Customer satisfaction is our top priority, and we're delighted that you've been impressed with our service over the years. Your recommendation means a lot to us, and we're grateful for your trust in our company. If you ever decide to use our services again in the future, we'll be here to assist you every step of the way. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support and look forward to serving you again if the need arises!

Hi Liam, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Ben provided you with exceptional service and that your … More

Thank you for your review Cara To add some context to your review. Foxes arranged to find you a tenant for your property. Once Foxes found you a tenant, you began harassing, being rude and abusive to staff. Foxes management stepped in and advised that Foxes would no longer deal with you. Foxes take our staff members' well-being seriously and will not tolerate any abuse. Foxes wish you all the best in your endeavours.

Hi Mike, Thank you so much for your wonderful review! We're thrilled to hear that Ben and the rest of the team were able to provide you with a friendly, professional, and helpful service throughout the process of selling your property. Your recommendation means a lot to us, and we're delighted that you would choose to use Foxes again in the future. If there's anything else we can assist you with, please don't hesitate to get in touch.

Hi Roxanne, Thank you for taking the time to share your positive experience with Matt in our lettings department. We are thrilled to hear that he provided you with excellent assistance and understood your moving needs. Our team strives to make the process as seamless as possible, and it's great to know that you had a smooth experience. Your recommendation means a lot to us! If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help.

Hi Christelle, We're truly sorry to hear about the challenges you've faced during your tenancy and the dispute over your deposit. Your feedback is important, and we appreciate you taking the time to share your experience. Resolving these matters is our top priority, and we deeply regret any inconvenience you've encountered. We strive to work closely with landlords to ensure prompt repairs and fair deductions. It's disappointing that this was not your experience. Your comments regarding agency fees are noted, and we understand the financial impact they can have. We continually review our fee structures to remain competitive while providing quality service. Your feedback will be considered in these ongoing evaluations. We genuinely regret the stress you've experienced and assure you that we take your concerns seriously. If there are any outstanding issues you'd like us to address or if you'd like to discuss your situation further, please reach out to us directly. We're committed to finding a resolution and ensuring our tenants have a positive experience in the future. Thank you for bringing this to our attention.

Dear Mr Biggs, I’m sorry to hear that you feel our service on this occasion was not satisfactory and having investigated it further, I understand that Stacey was assisting you at the time before she left for holiday and it does appear that we made some simple and accidental errors that shouldn’t have happened. With regards to the half price fees. We were indeed offering half price fees on that property at the time which should have been £240 and £144 check out fee (inc VAT) totalling £384.00. Stacey’s email confirmed these figures, so I’m not exactly sure where the £270 + VAT has come from and so I am sorry for any potential conflict of information here. I understand that we processed your applications for referencing and inputted your details into our lettings system despite the fee’s not being paid to secure the property. This is not our normal procedure, as we wouldn’t generally add you to the system unless the fees were paid and on this occasion, we actually paid for these as we also confident that we were proceeding with your application. Unfortunately, our landlords and tenant’s contact details sit side by side and as you were already added to our system, Matt called your number by accident. An honest mistake which has made us look unprofessional in this instance and we are sorry, but quite simply, he thought he had called the landlord, when in fact he had called you. My understanding is that you had a sale that was due to exchange and no fee was paid to secure the property, therefore the landlord instructed us to continue marketing which unfortunately resulted it being let to another applicant. I believe Matt Dixon did email to confirm this to you. I am sorry for the mistakes we made and that we were unable to proceed with your tenancy, If there is anything else that you would like to discuss then please feel free to contact me directly at damon@foxes.co.uk Kind regards Damon

Hi Jenny, we just wanted to say thank you and we have passed your comments onto Matt.. :)

Hi Henry, Thank you for your kind review. Ben does work tirelessly to help our purchasers and vendors and we are glad that Ben could help you on this occasion with your purchase. If there is anything we can do to help in the future, please do not hesitate to contact us.

Hi Colin, Thank you so much for taking the time to leave us such a positive review! We are delighted to hear about your experience with our team. It's fantastic to know that you found our services, from valuation with Ben to viewings with Stacey, and the seamless progression to completion, to be professional. Our dedicated team works diligently to ensure our clients have a smooth and efficient journey from start to finish. We're pleased that you had such a swift process, taking just under four weeks from the sale agreement to completion. Additionally, we appreciate your feedback about our online tool, which Jo has been diligently updating. We're committed to providing transparent and easily accessible tools to make the process as straightforward as possible for our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help with all your sales and lettings needs. Once again, thank you for your kind words, and we look forward to serving you again in the future.

Hi Elise, Thank you for your recommendation! We're thrilled to hear that you had a positive experience working with Matt during your move-in process. Keeping our clients updated and satisfied is our top priority. If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your trust in our services, and we look forward to continuing to meet your needs. Thanks again for choosing us!

Thank you for taking the time to share your feedback regarding your recent experience with us. We take all concerns seriously and would like to address the points you've raised. … More

I want to start by expressing our sincere apologies for the difficulties you experienced regarding your repair concerns. We take feedback seriously and strive to provide the best service possible, so your situation is of great concern to us. I want to assure you that our team is dedicated to addressing and resolving repair issues promptly. However, I'd like to clarify that we take every concern seriously, and the delay in addressing your particular issue was due to the issue being out of our control and management purview as the roof issue you experienced was the responsibility of Block Management as the leak affected the block and would be charged out of the block maintenance fund. Stacey Donovan is an experienced member of our team, and only ever has excellent reviews of her from our clients. We have conducted a thorough review of the situation, and it appears there was a breakdown in communication from block Once again, I apologise for any frustration this has caused you, and I appreciate your patience whilst the matter was resolved by block management. Thank you for your feedback.

We're genuinely sorry to hear about your dissatisfaction with your rental experience, and we appreciate you taking the time to provide feedback. It's our aim to provide a positive living environment for all our tenants, and it seems like we've fallen short in your case. Rest assured that your feedback will be shared with block management. Your feedback is invaluable in helping us improve our services, and we're committed to resolving any issues you may have. Thank you for bringing this to our attention.

Dear Mr Cake, I'm very sorry to hear that we were able to accommodate you on this occasion. The property in question has undergone refurbishment. We had the keys when we made the booking, however the landlord unexpectedly collected them to investigate the works and has since not returned them to us, despite many attempts to contact them. Again, I apologise if our team wasn’t overly apologetic, however I understand that you were driving to Bournemouth to attend an interview and scheduled to view a number of properties on the day. Apparently, our agents had tried to manage your expectations by saying that it was looking very unlikely that we would be getting keys but would call you should the situation change, and we had confirmed this again on the occasions that you called us. If you are planning another trip back to Bournemouth, then please let us know and if we have keys, then we would be more than happy to re-arrange access for you. Kind regards Damon Robbins Director

Thank you for your review. Having checked our records, we have noted that you are not a tenant of ours, nor have we ever sent you any letters as we do not send letters by post for tenants. I have noted that you applied for a property with us back in October 2021 but were unsuccessful in securing the property due to the volume of applications we received. If you would like to discuss the matter further, please email us on Hello@foxes.co.uk. Our office is open Monday to Friday 09.00am to 17.30pm and our lines are always open between these times.

Hi Chy, Thank you so much for your kind words and for choosing Foxes Sales & Lettings. We greatly appreciate your feedback! We're thrilled to hear that you found our team, especially Ben, to be professional, helpful, and friendly. It's our commitment to ensure a seamless and stress-free sale process for our clients, and we're delighted to know that Ben's dedication contributed to your positive experience. Maintaining clear and efficient communication is a top priority for us, and we're glad to hear that our efforts in this regard made the process smooth and simple for you. Your wholehearted recommendation means the world to us, and we're here whenever you or someone you know needs assistance with real estate matters. Please don't hesitate to reach out if you have any questions or require further assistance. Once again, thank you for your trust in Foxes Sales & Lettings. We wish you all the best in your future endeavours.