Austin & Wyatt Lower Parkstone Sales reviews in Bournemouth, Christchurch and Poole

★★★★★ 1/5

Google

Viewed at a property and put in an offer the same day. Had a phone call 24 hours after asking if i still wanted to proceed with offer. Confirmed yes and was told i did not have a mortgage in principle. Please be aware i had sent this before a viewing where a mortgage broker had already sorted the paper work for a confirmed mortgage and illustration. I was told to use there in house mortgage broker as would help with the sale for an offer i had put in for. Sent numerous of documents to this broker. I was then was told at the end by them that they would find me another property ( I could buy for higher then what i had viewed and sent documents within 24 hours of being asked). I asked if the property had gone and why i did not have any communication from the estate agents to confirm this. I then recieved a call after i complained to the mortgage broker about clarity and communication. Basically wasted my time when they knew the property had gone to try get myself to buy another property. I had seen numerous of properties by the estate agent on email for my properties that i had said time and time again dont meet my preference. Why was i completing this process if had already been sold to another buyer. When i spoke to the branch i was told i know its dissapointing. As i explained as i previously brought and sold a home that was not my issue. it was the lack of proffesionalism, clarity, communication and not responsive. If looking for an estate agent that wont waste time please do not use. Will not use this estate agent again for other buyers who dont want time wasted when selling their own home currently.NegativeResponsiveness, Professionalism

Bethany · 10 November 2021

★★★★★ 5/5

Google

I have just purchased a property via the Lower Parkstone branch of Austin & Wyatt. Despite choosing to buy right slap bang in the middle of the Covid lockdown, my whole transaction was handled utterly professionally by the staff. I cannot thank Hannah & Kerry enough for the excellent work that they put into the whole experience. All of my enquiries were handled perfectly. Both ladies were always quick and efficient at replying back to me, and updating me when necessary. Austin & Wyatt are a long standing and well known company, that I bought one of my first properties from, many years ago. Therefore I had no hesitation in using their services again. For anyone contemplating using the company, and especially the excellent Lower Parkstone branch, I would thoroughly recommend them. Ask for Hannah or Kerry, and you can not go wrong. Many thanks from a very satisfield customer.PositiveResponsiveness, Professionalism

Peter · 10 November 2021

★★★★★ 5/5

Google

We had an amazing experience with Andy and the team. Andy was incredibly efficient and found an excellent tenant very quickly. He was also very supportive, answering many questions for us as first time landlords, and putting us at ease. …

Georgia · 17 October 2025

★★★★★ 5/5

Google

This has been by some measure the best estate agent office that I have used for a house sale, which was especially valued by me after an extremely poor service from Purple Bricks. The Lower Parkstone office of Austin Wyatt is dynamically led by Hannah Palmer, who was tenacious in her efforts to get my apartment sold. She has imbued the same spirit in all her staff, who work collegiately together in a very notable way. I was always kept informed and regularly telephoned, or sent text messages to keep me up-to-date with proceedings. I cannot rate Hannah and her team too highly and unreservedly recommend them to vendors seeking a swift and efficient service.

Robert · 10 November 2020

★★★★★ 5/5

Google

Just a quick thanks to Hannah, Jane and Nathan & Emily, you have restored my faith in not just estate agents but in human nature in these difficult times, from the first phone call you have kept in touch with me and found me my first home, dealt with all my mortgage paperwork which I was dreading, and helped me from start to finish, I cant thank you all enough, proper superstars 🙏😊🙏PositiveResponsiveness, Professionalism

Darren · 10 November 2021

★★★★★ 5/5

Google

Finley has been efficient, professional and very cheerful in helping us secure our new flat for rental. An excellent customer experience.

David · 1 May 2025

★★★★★ 5/5

Google

Searching for my home was proving difficult and then I received a call from Scott about a property he thought would be ideal for me and he wasn't wrong! His dedication and commitment to his clients has meant that the whole house buying process has been very straightforward, apart from a little mix up with house numbers! But, Scott went over and above to resolve the issue and I will very shortly be moving into my lovely new home in the centre of Ashley Cross, exactly where I have always wanted to be. Thank you Scott.

Amanda · 11 November 2019

★★★★★ 5/5

Google

We brought through Austin & Wyatt and Laura and the team were thoroughly professional throughout the sales progression. They provided updates where possible and always got back to us in a timely manner. I would recommend Laura and Emily the in house Mortgage Broker who was also extremely helpful in providing us with our mortgage and was very friendly and informative during this stage.

Michael · 10 November 2022

★★★★★ 5/5

Google

I would thoroughly recommend Austin & Wyatt at Station Rd, Lower Parkstone for any letting requirements. They offer a prompt, friendly and professional service and we're really Great at finding me a suitable tenant to rent my Flat. Very Well Done to Andy, Finley & the entire team!!!

Simon · 17 November 2025

★★★★★ 5/5

Google

I used this agency for letting my house, Andy and all staff were great, they rented it within 1 week and helped me out with everything. The process was much easier than I thought.

Ania · 17 March 2026

★★★★★ 5/5

Google

Hannah worked tirelessly with my flat sale, and answered all of my queries quickly all the way through the process. I think A&W are a little more expensive than some other agencies but to be honest, I'm a true believer in you get what you pay for, and their service was top notch. Amelia was also excellent, and I'm really grateful for everything both Hannah and Amelia have done over the last 4 months. Thank you!

Lisa · 10 November 2020

★★★★★ 5/5

Google

Scott is one of the finest real estate agents I have had the privilege to employ. He is professional and cares about his clients - he puts people first. To say he goes the extra mile to ensure his clients are looked after is an understatement. The highest compliment one can pay a real estate agent is that you trust them and I trust Scott. I would not even consider using another agent in Poole. From my experience and I have used other agents in Poole, he stands head and shoulders above the rest.

Janet · 11 November 2018

★★★★★ 5/5

Google

The initial viewing could have been better informed as the person accompanying us was somewhat thrown by questions we asked. Having said that we then returned for a second viewing with Scott the manager who clearly knew his stuff. We were very pleased with the attention we received from then on through to completion and handing over the keys. Overall this estate agency comes very high on our list and certainly far exceeded others locally we approached in our quest to buy a property. Thank you Scott.

Chris · 11 November 2018

★★★★★ 5/5

Google

I have sent a number of clients to Scott Sowter and reap the rewards with the praise they give of him. Scott is my secret weapon when it comes to finding the right property for my clients, time and time again, regardless of area. Exceptional service EVERY time - its rare to come across someone who treats every single client like they are family, Its for this reason I will only ever recommend 1 estate agent, Scott Sowter.

Mel · 11 November 2019

★★★★★ 5/5

Google

We have been Clients since 2022, and Service has been impeccable. Andy Hill in particular is so helpful and easy to work with, can’t recommend him and This firm enough .

Jen · 17 March 2026

★★★★★ 5/5

Google

I was so grateful to have Hannah deal with the sale of my Mother’s property. She was friendly and polite and always professional, keeping me updated at all times. The sale turned out to be a difficult time for us as a family but Hannah was always there for us when we needed her. We would also like to thank Amelia who ensured any messages got through to Hannah.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 10 November 2020

★★★★★ 5/5

Google

We have been looking for a house in the area. We are in rented having sold in March and won't require a mortgage. Hannah Palmer is the only agent to follow up, propose new listings and give ideas and recommendations on local trusted builders. We hope that we can buy from such a professional but we certainly will use her or recommend her to anyone wanting to sell a property.PositiveResponsiveness, Professionalism

Andrew · 10 November 2020

★★★★★ 5/5

Google

I came to Scott after my property had been on the market with another local estate agency for a couple of weeks and had surprisingly generated very little interest. Immediately after instructing Scott to sell my house for me I received numerous viewings and sold my house the same week. As it should be! Scott was also incredibly helpful in resolving issues preventing exchange of contracts. I wouldn't be moving without Scott's hard work!

Kim · 11 November 2019

★★★★★ 5/5

Google

I recently have just started renting a flat through this agency with the help of Lara. She was so lovely and couldn't have been more helpful and managed to get me in within the space of a week.

Ellie · 17 December 2025

★★★★★ 5/5

Google

We are very happy with the experience we’ve had renting our property. The services and care for the tenant was first class. Later on we decided to sell our property and the team handled it extremely well. It was a smooth transition and we are very grateful to all at Austin & Wyatt for their professionalism. Many Thanks

Sushi · 8 April 2025

★★★★★ 5/5

Google

Thank you to Jack C for getting our flat sale across the line. The flat sold quickly 5 star

Martin · 16 November 2024

★★★★★ 5/5

Google

Fin has been very polite and dedicated in finding us a tenant and good at his job. Fin and Yvonne are both great assets to the company

Michael · 12 June 2024

★★★★★ 5/5

Google

A big thank you to Scott and his team for their friendly, efficient service in finding a suitable tenant for our buy to let property. Brilliant. Scott and the team also assisted with getting the purchase of the buy to let property over the line as they managed to let the house whilst we were in the process of purchase. Great result for everyone involved. Thank you.

Susan · 11 November 2018

★★★★★ 5/5

Google

Working for a corporate client, there can sometimes be a lot of pressure and harsh time scales to comply with. Scott was more than helpful and professional at all times, considering these circumstances. He managed to sell the subject property far within the times scales given, furthermore in excess of the asking price. I shall be sure to recommend your branch in the future. Thank you!

Georgia · 11 November 2018