Trusted Agent profile · Bourne
★★★★★
467 reviews across 1 platform
12a West Street, Bourne, PE10 9NE
Leaders Lettings's office in Bourne, at 12a West Street, is rated 4.8 out of 5 across 467 reviews on 1 platform, including 467 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.
The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bourne office, from every platform, shown as written. First names only.
5/5
GoogleDealt with Chloe and she was brilliant at viewings and had been very helpful with finding somewhere new to live. Very quick responses and brilliant customer service. Would recommend!
Thank you Joscelyn, this is lovely feedback to read. Chloe will be pleased with the personal mention. The recommendation is much appreciated, from Hayley and all the team at Rosedale Letting Specialists.
5/5
GoogleKonnie is always helpful and efficient 👍 …
Thanks for sharing this great 5 star review Rachel. Konnie is delighted with her personal mention. Best wishes to you from Hayley and the whole team here at RLS.
5/5
GoogleTeam at Rosedale is always quick to reply to emails and happy to help. Tiana,Sophie,Josie,Linzi,Chloe and rest of the guys are an amazing team, they were always there for us! :)
Thanks Ivana - the team will be delighted with the personal mentions too.
5/5
GoogleThank you very much for all your help arranging my new house. Mathew & Jake made it an easy process from start to finish.
Thank you Paul for your positive review and for Matthew and Jake's personal mentions - they'll be delighted. Enjoy your tenancy! All the best from Hayley and the team at Rosedale Letting Specialists.
5/5
GoogleFor my experience Alysha is always very helpful and replies promptly to any emails I send. Thank you and keep up the good work!PositiveResponsiveness
Thank you for posting this positive review Claire. Alysha will be delighted with the personal mention. We all promise to keep up the good work. All the best from Hayley and the team at RLS.
5/5
GoogleI have been with Rosedale for a number of years as I rent my house out while abroad. I've always had really good experiences whether its dealing with Alysha or any member of the team. I find them very honest and open, they always keep me in the loop with everything, are extremely professional and often go that extra mile to keep on top of things. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Ben for taking the time to share this review. Can you believe you've been a client for nearly 11 years? How time flies! Alysha is really pleased with the personal mention. Thank you again from Hayley and all the team at Rosedale Letting Specialists.
5/5
GoogleWe currently rent a property with rosedale and have had such amazing service from them. Any repairs have been done fast and efficiently. I have spoken to Konnie a few times now and she has been so helpful and reassuring as well as being so friendly and nice to talk to. Excellent service even with a pandemic they have supported us and made sure we are kept up to date. :)PositiveProfessionalism
Thank you so much for taking the time to share your experience Erini. It's fabulous to read that Konnie and the team are delivering on our service standards. The pandemic has certainly presented some challenges, but we're all working extra hard to continue to deliver what our landlords and tenants need. Thanks again from Hayley and all the team at Rosedale Letting Specialists.
5/5
GoogleVery professional and helpful company and special thank you to Jake for all your help this month
Thank you Yasmin for your positive review. All the best from Hayley and the whole team at RLS.
5/5
GoogleHaving worked for Rosedale for a number of years during my time with 2 different companies, it’s been a pleasure helping them out in need when their properties have had a plumbing and heating issue. Extremely enjoyable work taken on and the staff are always very bubbly and polite. Very easy going which makes the job even better especially when problems need to be solved.
Thanks for the review Chris! It’s much appreciated. It’s a pleasure working with you too. Thanks again from Hayley and the whole team at RLS.
5/5
GoogleThis is the first time for me to rent a house and I can’t be more thankful to the amazing team at Rosedale. Laura and Natalie ( sorry if I wrote your name incorrectly) both of them were very helpful and kind. They made everything easy and smooth. Thank you guys
Thank you Jabr for your excellent 5 star review. Natalie and Laura are delighted with their personal mentions. It's been a pleasure to assist you with finding a new home. Wishing you all the best from the team here at Rosedale Letting Specialists.
5/5
GoogleI was overly impressed with the ability of Sophie to answer all queries in quick and descriptive fashion,She had a very professional approach whilst also being sociable and comforting when asking about the property and would hight recommend to anyone
Thank you for the recommendation Louis and Sophies personal mention! We wish you all the best in your new home.
5/5
GoogleWe’ve been tenants at a property managed by a Rosedale for 9 years now. In that time we have never had any big issues at the property and any niggles have been dealt with quickly and without any fuss. Communication is always good and I’m more than happy with the service. 👍🏻 …
Thank you Adrian for taking the time to review our service. It's great to read of the success during such a longstanding relationship. Long may your happy tenancy continue. Best wishes from Hayley and all the team here at RLS.
5/5
GoogleReally professional company. Haley and her team are first class. Would highly recommend their services.
Thank you Ali! What a great review to read. We really appreciate you taking the time to share your recommendation. Thanks again from Hayley and the whole team here at Rosedale Letting Specialists
5/5
GoogleRosedale have been amazing with us since renting our first home over 2 years ago! Since Dave McGurk has been coming out and dealing with our property, he has been nothing but helpful, professional, understanding and genuinely friendly. He always has time to answer any questions i have and I generally couldn’t fault him with the amazing job he does!PositiveResponsiveness, Professionalism
Thank you Courtney for taking the time to share your review and in particular for sharing your comments about our Inspection Manager, Dave. We see property inspections as an opportunity to chat to tenants and see if there are any extra ways we can offer support and guidance. It is therefore wonderful to read that you're experiencing his professional and friendly approach to his role. Thank you again and we wish you a happy continued tenancy, from Hayley and all the team here at RLS.
5/5
GoogleJust had an Inspection from Rosedale, had a lovely Chat with Rowena who was really informative and proffessional, she was always willing to answer any questions and queries, its lovely to see everyone when they come for an inspection and it helps to get to know the lovely team! 😃PositiveResponsiveness, Quality, Professionalism
Thank you Tezz for taking the time to write this review and to offer your recommendation. Alysha will be delighted with the personal mention too. We hope you continue to enjoy your tenancy and you know where we are if you need us. All the best from Hayley and the team at RLS.
5/5
GoogleAlice has been very helpful with regards to guiding me through renting my first property, super helpful and making the process as smooth as possible. Highly recommended!!
Thanks Alice - our own Alice will be pleased with the personal mention!
5/5
GoogleFrom our first phone call with Rosedales they have been amazing. They have made us feel at ease during the whole process. Any questions or queries we have had, they have answered. They have a great team, every person we have spoken to has been professional and friendly. If you are looking for a straight forward service from an honest company then look no further.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Keiran for sharing your experience - it's a great read! I'm glad that our client centric approach has been evident to you during your experience of our service. Wishing you and your family all the very best, from Hayley and the team at RLS.
5/5
GoogleWhilst I'm still only at the reference stage for a letting, so far my experience with Rosedale Lettings has been very impressive. Every agent that I have been in contact with, either in-person or by email have been very professional and courteous, and the correspondence regarding the process has been informative.
Thanks for sharing this 5 star review Kristian! We really appreciate it. Best wishes from Hayley and the whole team here at Rosedale Letting Specialists.
5/5
GoogleRosedale are unique at treating their clients as individuals, Toby who showed us the property we were going for was extremely professional polite and answered any questions we had. Due to circumstances we did not take the property at the last minute but would definitely use Rosedale for future tenancy let's
Thank you for your positive review Frances, and for Toby's personal mention which he really appreciates. Best wishes, from Hayley and the whole team here at Rosedale Letting Specialists.
5/5
GoogleExcellent support and guidance from Leaders' local valuer Matthew Lawrence. He made the process of becoming a landlord simple and swift, explaining everything in clear language. He also took wonderful photos of the property, showing it at its very best for potential tenants.
Thank you for such a wonderful review Suzanne. We pride ourselves on giving honest, transparent information to landlords and offering a personal service where we can. It's lovely to hear that Matt has done a fab job. Thank you!
5/5
GoogleLovely company to rent from, helpful and friendly
5/5
GoogleAlysha provided great service and quick response when I (tenant) was in need of an important letter. I had made a mistake after she had gone and done it all and had to ask her to correct my mistake and do it again. She went the extra mile and did it for me in the same instance! Great response and very helpful, thank you AlyshaPositiveResponsiveness
Thank you Gabriel for taking the time to share your experience. We will always do whatever we can to help our tenants and landlords. Alysha will be delighted with the personal mention and that you appreciated her efforts. Wishing you all the best from Hayley and the whole team at RLS.
5/5
GoogleThe team at Rosedale Letting Specialists have been a great asset to work with in letting my property. Both Alysha and Natalie have responded promptly ans have been in constant communication throughout the process, offering guidance and help when needed. I would absolutely recommended them to anyone considering renting a property. Thank you so much for your hard work!
Thank you for this brilliant 5 star review Cat. Alysha and Natalie are delighted with their 'shout outs' and have been more than happy to support the journey of letting your property. We really appreciate the recommendation. Thanks again, from Hayley and all the team at RLS.
5/5
GoogleA lady called Sam came to inspect our property today. She was very polite and a real people person, very efficient dealing with her job.
Dear Dave Tarr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Bourne won Platinum; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Horsham won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
