1/5
TrustpilotIncompetence unlimited
The sales team at the Corstorphine branch were incredibly helpful and informative, as were all the staff I dealt with in the office.
Trusted Agent profile · Bonnyrigg
Verified
Neilsons Solicitors and Estate Agents Bonnyrigg reviews
★★★★★
182 reviews across 2 platforms
72 High Street, Bonnyrigg, EH19 2AE
Neilsons Solicitors and Estate Agents's office in Bonnyrigg, at 72 High Street, is rated 4.7 out of 5 across 182 reviews on two platforms, including 133 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Neilsons Solicitors and Estate Agents won in 2026.
Awards
The Trusted Agent 2026 results for Neilsons Solicitors and Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
Neilsons Solicitors and Estate Agents, Bonnyrigg
1,210th of 18,569 UK offices
Top 7%
Trusted Agent award
Neilsons Solicitors and Estate Agents, South Queensferry
1,918th of 18,569 UK offices
Top 11%
Reviews
Every review we hold for the Bonnyrigg office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleHighly recommend the ladies in the Bonnyrigg office, they did a great job with my sale & purchase and would definitely use their services again!
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review, Alex! We have passed your kind comments on to the Bonnyrigg team and the wider firm, and we look forward to working with you again in the future!
5/5
GoogleCan higly recomend them for selling the house. Easy to understand what happening, when, where, why. Friendly helpful knowledgeable staff. A pleasure to do business
Agent replied · 17 June 2024
Thank you for leaving this lovely review, Robert! We are so pleased that you were happy with the service from our team, and thanks again for choosing Neilsons.
5/5
GoogleGreat company to deal with. Clear communication and staff friendly and very helpful. Would definitely use again for anything house related for sale or purchase.
Agent replied · 17 June 2024
Thank you for your kind words! We're delighted to hear that you found our communication clear and our staff friendly and helpful. We look forward to assisting you again in the future, should you require any further assistance!
5/5
GoogleSeamless process friendly and efficient staff and highly recommended.
Agent replied · 8 January 2025
"Thank you for your kind words Gary! We're thrilled to hear you had a great experience with our friendly and efficient team. Your recommendation means a lot to us!"
1/5
TrustpilotTake care to read the deeds of a property before you buy. Neilsons not always truthful
Be careful when buying a property from Neilson's that the information you are given is correct. At present the firm has a flat on the market in Edinburgh which states there is a garden to the rear. This is incorrect - the area is a 'drying green' which makes a huge difference to the use/non-use of this area. You have been warned ...
5/5
GoogleWe can’t thank the Neilson’s team enough for how smooth they made the process when buying our first home. Diane, Gill and the rest of the Bonnyrigg team were always available to answer any questions or queries we had and made sure there was …
Agent replied · 27 August 2024
Thank you so much for your 5 star review and kind words Lewis. We are delighted that you chose Neilsons to help you buy your first home and it's great to hear that you found Diane, Gill and the rest of our Bonnyrigg team to be helpful and … More
1/5
TrustpilotI wouldn’t use them
I wouldn’t use them. They got the figures wrong for conveyancing and are now demanding more money for their mistake after completion.
5/5
GoogleWe sold our house in Dalkeith, Midlothian using Neilsons in Bonnyrigg and the service we received was second to none. Exceptionally professional service was provided throughout the transaction. We would have no hesitation in using this firm again if the occasion to do so ever arose.
Agent replied · 17 June 2024
Thank you for your lovely review Colin! We are so glad to hear that you were happy with the service received from the team at our Bonnyrigg office. We are happy to hear that you would have no hesitation using Neilsons again, and we look forward to working with you again in the future if you ever need our services!
5/5
GoogleGillian Linton at Bonnyrigg very helpful and quick to respond . professional , knowledgeable . I would highly recommend .
Agent replied · 17 June 2024
Thank you so much for taking the time to leave this review Brendan. We are delighted to hear that you found Diane to be really helpful and supportive during your recent house sale and purchase, keeping you up to date throughout and always available if you had any questions. Thank you both for choosing Neilsons and we look forward to working with you again in the future, should you require any further assistance. Meantime, all the best in your new home!
5/5
GoogleWe used Neilsons for the sale of our flat and were very satisfied with their excellent processes from the start until the final sale. We were also able to track our process using the Neilson IT Portal giving us an …
Agent replied · 17 June 2024
Thank you for this lovely 5 star review, Duncan! We are so glad that you were satisfied with Neilsons service through the process of your flat sale. We are pleased to hear you enjoyed using our unique online client portal to keep track of … More
5/5
GoogleI received great, attentive service from Diane and Gillian and the rest of the team, particularly as things were going right up to the wire. Great advice and support received throughout the transaction and were always there to answer my …
Agent replied · 17 June 2024
Thanks for this lovely 5 star review! We are so pleased to hear that you found the service from our Bonnyrigg team supportive and attentive, and that they were always there to answer questions. We have passed your comments onto Diane, … More
5/5
GoogleLovely people, helpful and genuine. Buying or selling a house can be incredibly stressful and we've had conveyancers in the past who seemed like robots. Neilsons were the opposite - treated us like actual humans, explained things clearly …
Agent replied · 17 June 2024
Thank you for taking the time to leave this review. We are so pleased that you found the service from our team personal, responsive and helpful during your transaction. Hopefully you will be in a position to proceed with your purchase in the future, and we would be delighted to assist you with any further enquiries!
5/5
GoogleI used Neilsons for the purchase of my first flat and found them really helpful and friendly to deal with. My solicitor and her colleagues were always easy to contact and happy to discuss any queries as I had which as a young first time …
Agent replied · 17 June 2024
Thank you for this lovely 5 star review, Holly! We are so glad to hear that you found our team helpful, friendly and easy to contact. Congratulations on purchasing your first home, and we look forward to working with you again in the future should you require our services!
5/5
GoogleGreat service all round from all staff, also got my house sold super fast. Highly recommend.
Agent replied · 17 June 2024
Thank you so much for your positive feedback and recommendation! We're thrilled to hear that you experienced great service from our team and that we were able to sell your house quickly. Our team works hard to ensure a smooth and efficient process for all our clients, and knowing that we've succeeded in providing this for you is incredibly rewarding. We appreciate you choosing us for your property sale as we know there's a lot of choice out there and look forward to potentially working with you again in the future, should you require any assistance. Wishing you all the best.
5/5
GoogleFantastic service from all the staff we dealt with when buying our house. Always very helpful with and questions we had. I would highly recommend Neilsons as estate agents and solicitors.
Agent replied · 17 June 2024
Thank you for taking the time to leave this lovely review, Tina! We look forward to working with you again in the future, should you require Neilsons' services.
5/5
GoogleWe have used several different solicitors and so far, Neilsons (Bonnyrigg office) has been the most professional by far. We used them in the buying of a property and they kept us well informed every step of the way, clearly explaining the …
Agent replied · 17 June 2024
Thank you for your lovely 5 star review, Sharon! We are so glad to hear that you found the service from our Bonnyrigg team to be professional, and that you were kept informed throughout the purchasing process. We will pass your lovely … More
5/5
GoogleSold and bought a property through Neilsons. The team in Bonnyrigg are very professional and efficient. I was kept informed at each stage of the process and the whole experience was stress free. It's a great, friendly office which made me feel nothing was a problem. Recommend every time!
Agent replied · 17 June 2024
Thank you very much for your 5 star review Lesley. We are delighted to hear that you found us to be professional and efficient when dealing with your recent sale and purchase transaction with our friendly local office keeping you informed … More
5/5
GoogleGreat experience from start to finish Rob started ball rolling ,and I sat back and relaxed in full knowledge that I had chosen wisely.All staff from Neilsons were very professional in all aspects of my house sale with special mention to …
Agent replied · 17 June 2024
Thank you for your 5 star review Murray! We are delighted to hear that you had a great experience with Neilsons, and that you were able to relax in full knowledge that you had chosen wisely :) Great to hear that you found all the staff at … More
5/5
GoogleWe recently bought a home with the solicitor services of Neilsons and all through the long process having started searching in Jan 2021, of putting out offers on homes and looking for the right place in this very difficult current market, …
Agent replied · 17 June 2024
Thank you so much for your 5 star review Alison! We are absolutely delighted to hear that you found us to be incredible, experienced, supportive, fast to respond and fantastic with advice and help at every stage. It was an absolute pleasure … More
5/5
GoogleThis company is absolutely amazing, would recommend them to anybody and the staff at Bonnyrigg have a great personal touch! Willing to do everything and anything to help.
Agent replied · 17 June 2024
Thank you so much for taking the time to leave this lovely review, Barbara! We are so pleased that our team in our Bonnyrigg branch provided a personal service, and we have passed your kind comments on to them. We look forward to working with you again in the future, should you require our services!
5/5
GoogleExcellent service from Diane Y at Neilsons once again. I bought and sold property with Nielsons help - great service and professionalisim which was especially valuable when some unique challenges presented themselves in our transactions. Highly reccomend.
Agent replied · 17 June 2024
Thank you for this lovely 5 star review, Ryan! We are so glad you found the service provided by Diane at our Bonnyrigg branch helpful and professional. We look forward to working with you again in the future should you require our services!
1/5
TrustpilotA Masterclass in Customer Service
I booked viewings for two properties and even received helpful reminders the day before, great start! Unfortunately, that’s where the good service ended.
5/5
GoogleThe Bonnyrigg team are absolutely amazing. They took over our case because our original solicitors couldn't complete and …
Agent replied · 17 June 2024
Thank you for taking the time to leave this really lovely review, Mateusz! We are so pleased that our team were able to act as fast as possible to ensure that your purchase went through on time. It's great to hear such wonderful feedback … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Neilsons Solicitors and Estate Agents Bonnyrigg
How many reviews does Neilsons Solicitors and Estate Agents Bonnyrigg have?
Neilsons Solicitors and Estate Agents's Bonnyrigg office has 182 reviews across two platforms: 133 on Google, 49 on Trustpilot (across the whole business).
What is Neilsons Solicitors and Estate Agents Bonnyrigg's rating?
Neilsons Solicitors and Estate Agents Bonnyrigg is rated 4.7 out of 5 across all 182 reviews, and 4.9 out of 5 on Google from 133 reviews.
Has Neilsons Solicitors and Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Neilsons Solicitors and Estate Agents, Bonnyrigg won Trusted Agent; Neilsons Solicitors and Estate Agents, South Queensferry won Trusted Agent.
Where is Neilsons Solicitors and Estate Agents's Bonnyrigg office?
Neilsons Solicitors and Estate Agents Bonnyrigg, 72 High Street, Bonnyrigg, EH19 2AE.
