Every review we hold for the Bonnyrigg office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had the most fantastic experience with Neilsons. Over the past year we have sold a property through them and recently used them to purchase our new home too. Diane, Gillian and Sheila have been phenomenal! Professional, always available and so warm and kind. Would highly, highly recommend them for buying or selling your home.
Stephnie · 9 May 2023
Agent replied · 17 June 2024
Thank you so much for your 5 star review and kind words Stephanie. We are delighted that we could assist you with your sale and purchase. Great to hear that you found Diane, Gillian and Sheila to be phenomenal and that we were professional, … More
★★★★★ 2/5
TrustpilotBad experience with Neilsons
As first time buyers we relied on Neilsons to guide us through the house buying process, but we didn't feel we received the best service and it was really disappointing. They made huge mistakes in the process, they got our move in date wrong which lead to a last minute rush in sorting out the paper work to allow us to move on time. They provided us with final payment figures which were incorrect. We gave them two stars because once the payment was made they did move things along quite quickly and were helpful in getting the paperwork sorted in short notice. Personally, I wouldn't use this company.
Traveller · 23 October 2023
★★★★★ 5/5
GoogleThe staff at Neilson's helped us purchase our first home . They were all outstanding and the whole process was as stress free as possible with their support. Fabulous, kind and caring staff, well deserving of 5 stars!!
Eden · 9 May 2024
Agent replied · 17 June 2024
Thank you for entrusting Neilson's with such an important milestone - purchasing your first home! We're thrilled to hear that our team provided outstanding support, making the process as stress-free as possible for you. Your kind words mean a lot to us, and we're grateful for the opportunity to assist. If you ever need anything in the future, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotKirsten Olverman is very quick off the…
Kirsten Olverman is very quick off the mark and informative . will always respond to phone and email enquires promptly. Neilsons at St Johns Road a great branch
B · 12 December 2023
★★★★★ 5/5
GoogleNeilsons sold and bought properties for us and the service was very impressive at every stage of the process. We were keen to get our property to the market, Neilsons did it in 5 days which was half the time of the nearest competitor. The …
Mike · 9 October 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave such a lovely review, Mike! We are so pleased to read such wonderful feedback about the service you received from our team during your sale and purchase transaction. Thanks for choosing Neilsons, and we look forward to working with you again in the future should you require our services!
★★★★★ 5/5
GoogleThank you so much to Diane, Linda and the team at Neilsons. Would highly recommend Neilsons for buying and selling. Thanks for everything!!
Ruth · 13 May 2020
Agent replied · 17 June 2024
Thank you very much for your 5 star review Ruth. Delighted to hear that you had an excellent experience when buying and selling with Neilsons. We really appreciate you choosing Neilsons and look forward to working with you again in the future, should you require any further assistance :) Mean time, all the best in your new home!
★★★★★ 5/5
GoogleI have recently used Neilsons to help me alter the title deeds on my property. The service they provided was exceptional. I had to ask a few questions during the process and they always came back to me very quickly and their answers were …
Stuart · 9 October 2023
Agent replied · 17 June 2024
Thank you so much for your five star review Stuart! It is great to hear that you found our service exceptional and that we were helpful throughout the process of altering your title deeds. We hope to work with you again in the near future!
★★★★★ 5/5
GoogleAfter almost a year of scuttling around like a demented gerbil trying to negotiate the sale of my flat through a Manchester-based estate agent, I was having no success and was ready to abandon the project and either rent or stay put.. I was …
Christopher · 9 October 2023
Agent replied · 17 June 2024
Thank you so much for taking the time to leave such a great review for our team, Christopher! It is so lovely to her such wonderful feedback from clients, and we are so pleased that we were able to assist you with your transaction. Thanks … More
★★★★★ 5/5
GoogleWe sold our late parents house through Neilsons and I have to say from beginning to end the staff could not have been more helpful. Very friendly staff both in the property department and in the Bonnyrigg office. It was a pleasure to speak …
William · 9 October 2023
Agent replied · 17 June 2024
Thank you very much for your 5 star review William. We are delighted to hear that you could not have found our staff to be more helpful or friendly in our property department and our local Bonnyrigg office. It was our pleasure assisting you … More
★★★★★ 5/5
GoogleGreat service from start to finish with no hidden surprises. We were kept fully updated in the sale process.
Capi · 17 January 2025
Agent replied · 22 January 2025
Thank you for your fantastic review! We’re delighted to hear you appreciated our transparent and communicative approach. It was a pleasure assisting you, and we’re here if you ever need us again!
★★★★★ 5/5
GoogleDiane and Gillian guided us through the whole process and helped minimise the stress of the situation. Very friendly, knowledgeable and pro-active. I would highly recommend them for anyone buying/selling property in the area.
Maia · 9 May 2024
Agent replied · 17 June 2024
Thank you very much for our 5 star review Maia. We are so pleased that you chose Neilsons and are delighted to hear that you found us to be very friendly, knowledgeable, and pro-active. Especially pleased to hear that we helped minimise any … More
★★★★★ 5/5
GoogleGreat service at a great price.
Diane and the team helped me buy my new build Cala house and part-exchange my …
Kristopher · 9 October 2019
Agent replied · 17 June 2024
Thank you very much for your 5 star review Kristopher. We are delighted to hear that you found your experience with Neilsons to be smooth, hassle free and straight-forward. We agree that it's just how you want it to be when you are moving … More
★★★★★ 5/5
GoogleMy husband and I used this branch to sell our house which the final sale went through today. They were excellent from start to finish, advised us on everything and kept us up to date. I would highly recommend them to anyone selling their house.
Catherine · 22 August 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave this review, Catherine. Its great to hear that you have had such positive experiences using Neilsons' services. We have passed your kind comments on to the team, and we look forward to working with you again in the future should you require Neilsons' services!
★★★★★ 5/5
GoogleI have been a customer of Neilsons twice in the last five years and highly recommend their services. They are very thorough and professional, and dealt with all the requests with minimum fuss.
Dong · 9 May 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review! Its great to hear such good feedback about the team, and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleI have recently bought property with Neilsons in Bonnyrigg and i can’t rate them highly enough. Throughout the whole process they have been very professional and Kept me fully informed all the way through. It was also very handy being able …
Jim · 9 October 2023
Agent replied · 17 June 2024
Thank you for your 5 star review Jim. We are delighted to hear that you found us to be professional, informative, and always on hand locally to assist with any questions or queries that you had. We are so pleased that you can't recommend us … More
★★★★★ 5/5
GoogleExcellent service and very friendly staff
Margaret · 27 May 2025
Agent replied · 10 August 2025
Thank you so much for choosing Neilsons and for your 5 star review, Margaret!
★★★★★ 5/5
GoogleNeilsons marketed and sold our property. Very efficient and kept us fully updated all through the process making sure everything went through smoothly. In addition to this we used them to purchase our new home again could not fault them. …
Anthony · 9 October 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave such a lovely review, Anthony! We are so pleased to read your wonderful feedback about our team, and we are grateful for your recommendation to family and friends. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleWe have just sold a house through Neilsons. From the first point of contact and throughout the process, the staff at Neilsons couldn’t have been more helpful. Their communication with us was excellent- we felt that we knew what was …
Samdoha · 9 October 2023
Agent replied · 17 June 2024
Thank you so much for taking the time to leave this lovely review! It's great to hear such positive feedback about the team from our clients. Thanks again for such a lovely review, we have passed your kind comments on to the rest of the team. We look forward to working with you again in the future, should you require our services!
★★★★★ 4/5
GoogleThe solicitors and staff were all very professional and hardworking and they had some difficult issues to deal with in our sale and purchase of a new property.
Kathy · 9 May 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review, Kathy! It's great to hear such wonderful feedback about the team, and we've passed your kind comments on. Thanks for choosing Neilsons, and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleI recently used Neilson's to buy a property and the service was great. They made a stressful situation less so and kept me fully informed and up to date every step of the way and were quick to respond to any questions I had. I would definitely recommend as a first time buyer.
Katie · 13 May 2022
Agent replied · 17 June 2024
Thank you so much for your 5 star review Katie. We are delighted to hear that you found our service to be excellent, keeping you up to date and fully informed at every step and quick to respond to any questions you had. We are also so … More
★★★★★ 5/5
GoogleDiane and Linda, at Bonnyrig were great. Always kept us informed and were very helpful.
Harriette · 13 May 2020
Agent replied · 17 June 2024
Thank you for your 5 star review Harriette! It was our pleasure assisting you. Thanks for choosing Neilsons and we look forward to working with you again in the future, should you require any further assistance.
★★★★★ 5/5
GoogleDiane and Gill took me through the whole buying process which was pretty daunting as a solo first time buyer. Recommended by my mortgage advisor they were quick and efficient talking me through every stage and keeping me up to date. Highly recommend.
Rachel · 9 May 2023
Agent replied · 17 June 2024
Thank you so much for taking the time to leave this review, Rachel! We are so pleased to hear that you found the team quick and efficient, and kept you up to date during your purchase. Congratulations on purchasing your first home, and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleHighly recommend the ladies in the Bonnyrigg office, they did a great job with my sale & purchase and would definitely use their services again!
Alex · 9 May 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave us a review, Alex! We have passed your kind comments on to the Bonnyrigg team and the wider firm, and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleCan higly recomend them for selling the house. Easy to understand what happening, when, where, why. Friendly helpful knowledgeable staff. A pleasure to do business
Robert · 9 May 2024
Agent replied · 17 June 2024
Thank you for leaving this lovely review, Robert! We are so pleased that you were happy with the service from our team, and thanks again for choosing Neilsons.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
