Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA huge thank you and raving review for The Purple Property shop. From the personal approach by the Director, to Hayley getting all the viewings in quick-time, to the sales negotiator machine of Kelly and lastly the support and chasing from Paige to get it over the line - we can't fault them and are so glad we chose this independent estate agents over a big branch (even when they tried to "bedazzle" us with figures).
We have also bought via The Purple Property Shop in the past and confirm that was just as professional.
Thanks so much to you all, I will be recommending you to anyone and everyone!
All the best for the future,
Rach & Mike
Rachel · 11 November 2025
Agent replied · 11 October 2026
Thank you Rachel for your lovely 5* review for the team. Much appreciated. :)
★★★★★ 1/5
GoogleVery disappointed with this. At the start it sounded promising but the service was not what you are led to believe. Poor to almost no communication unless you contact them. Something has clearly gone wrong with this estate agent.
S · 11 September 2026
Agent replied · 11 October 2026
Thank you S M for your lovely 5* review for Hayley. Much appreciated. :)
★★★★★ 1/5
GoogleSigned up to sell my property with the Purple Property Shop after being interested in one of their properties for sale.
The worst decision I've ever made.
On listing the property they informed me that they had buyers wanting property in my area.
I was advised that I could have professional photos taken, but at an additional fee to myself. I did think that a professional Estate Agent should be capable of taking decent photographs without paying an additional fee, but, after signing the contract it turned out that the photographs were amateurish and poor.
I tried, with the help of a friend, to resolve the photograph issue, by visiting the office to discuss, however, the agent was derogatory and arrogant.
The property was on the market for just over 4 months and despite reducing the price I had only one viewing.
I asked for another sale board to be erected on the main road, to increase visibility, on more than 1 occasion, each time I was told they would look into it, but it never materialised.
This company tie you into a 6 month contract and do only the basics. I begrudgingly paid £400 for the pleasure of getting out of the contract.
Not a good experience and a waste of time.
I wish I knew then, as I do now, that a good estate agents won't tie you into a contract or ask you to pay extra for professional photographs.
Don't bother!!
****my response to the update below******
I did not provide a previous review regarding photographs?
Not all estate agents charge extra for professional photographs.
I was happy with the updated photographs that were taken after our meeting, Molly is very capable and accommodating, there was never any critiscm of her professional attitude.
My point about the tie in period and paying to leave is that I was dissatisfied with the lack of positive action during the time my property was on sale with you. I totally understand that I would be required to pay for the marketing that you had done.
Of course I signed the contract, in hindsight I wished someone had written an honest review prior to me doing this though. Why would I leave during the 14 day cooling-off period, I had no reason to at that point.
Don't be fooled, other agents either don't tie you in or ask for a minimal tie In period.
My review is there to assist other sellers to make an informed decision.
Sharon · 14 November 2023
Agent replied · 11 June 2024
Thank you for your review, we are disappointed you were not happy with our service, particularly after you gave us a 5* review following the photography and marketing of your property. We have found it strange that after 4 months you then decided to take this review down and put up a 1* review criticising the photography.
With regards professional photography, you will find the majority of estate agents offer this as an additional service. Our in-house marketing agent takes fabulous photos but we are aware that a professional photographer does hold an additional skill set that we can offer to clients.
To prevent our clients paying higher fees as standard, we offer it as an additional service so the choice can be the sellers. As you didn’t choose this service I’m not quite sure why you are complaining about it. It was your choice and you chose not to select it so you didn’t pay anything extra.
I note you did attend our office and meet with one of our agents to discuss your property and I am sorry you were unhappy with this meeting.
You signed our sales contract and as with all contracts you had the opportunity to cancel it within 14 days without paying a penny but you chose to proceed. You were never forced to sign it and you were fully aware of the length of time the contract was for. It is clearly explained that if you decide to walk away during the contract period then we ask you pay for work that has already been done. I don’t understand how this is confusing. We respected your right to cancel the contract but I don‘t see how you feel you shouldn’t pay anything. Our service is no different to booking a holiday / buying a car etc in that if you cancel the service after a given time then you pay an amount of money to compensate us for the work undertaken.
That said we are sorry that you feel that you would be better suited to a different agent, and we wish you all the best with your sale.
★★★★★ 5/5
GoogleAlthough our property took a while to sell Michelle, Todd and the team never gave up. Todd always at the end of the phone to answer our questions. Michelle what can we say amazing sales techniques very informative to the people viewing. It was very nice to see her come prior to her first viewing to understand our home and ask us any questions that she was unsure of.
Finally a big thank you to all the team keeping us upbeat while our home struggled to sell.
Howard & Wendy
Howard · 14 November 2023
Agent replied · 11 June 2024
Thanks Howard for your review of the team and the service you received. We really appreciate the 5* review. Thanks :)
★★★★★ 5/5
GoogleI recently had the pleasure of working with Mollie at Purple Properties, and I couldn’t be more pleased with the experience. Mollie was incredibly helpful throughout the entire process, from start to finish. She was always available to answer any questions I had, and she went above and beyond to ensure that everything went smoothly. I would highly recommend Purple Properties to anyone looking for a reliable and professional estate agent, and I would especially recommend working with Mollie. She is an absolute gem!”
TALIB · 14 November 2023
Agent replied · 11 June 2024
Thanks Talib for your 5* review and kind words. :)
★★★★★ 5/5
GoogleHayley was very friendly and welcoming, made the viewing very comfortable for us, answered any questions that we had. Shame we decided not to go ahead with this one.
Rehman · 11 November 2025
Agent replied · 11 October 2026
Thank you Rehman for your lovely 5* review for Hayley. Much appreciated. :)
★★★★★ 5/5
GoogleSo happy we chose The Purple Property Shop for our house sale. From our first meeting with Matthew we felt at ease with no pressure at all. Thank you to Michelle who did a wonderful job with the photos & write up without doubt this one of the reasons we had an offer so soon. Such a pleasure to be selling our property through The Purple Property Shop.
Dave · 26 June 2024
Agent replied · 25 August 2024
Thanks Dave for your great review and lovely comment about the staff. Much appreciated. :)
★★★★★ 5/5
GoogleLeyanne has been amazing in helping me find somewhere & get moved in as quickly as possible! Couldn’t recommend enough, thanks for all your help!!
Megyn · 11 December 2025
Agent replied · 11 October 2026
Thank you Megyn for your lovely 5* review for Leyanne. Much appreciated. :)
★★★★★ 5/5
GoogleAimee Mycroft has been absolutely amazing! Really cannot praise her enough for the work she does, she is lovely and goes above and beyond to make sure everything gets sorted for us. She is making the process of renting through an agency so easy for us and she is always available for any questions we have. An absolute asset to Purple Property Shop. Thank you for everything so far Aimee!!
Eva · 12 May 2024
Agent replied · 25 August 2024
Thanks Eva for your great 5* review. :)
★★★★★ 5/5
GoogleI can’t fault Paige and the entire team at Purple Property Shop throughout the process of selling my house. Nothing was ever too much trouble, and they consistently provided excellent advice every step of the way. I would definitely recommend Purple Property Shop, A*** service!
Mrs · 11 July 2026
Agent replied · 11 October 2026
Hi,
thankyou so much for taking the time to leave us a review , I will certainly pass your comments onto Paige and the team !
we are pleased that you were happy with our service , that's what makes us enjoy our job even more !
Take care
★★★★★ 5/5
GoogleWe had a fabulous experience right from the start with Purple Property shop, right from meeting Matthew and with Hayley taking the pictures to then working closely with Paige right through to the completion of our sale. Her patience with all the silly questions was great, attention to detail and general communication was very much appreciated. Even the small hurdle at the end was managed perfectly by Paige! I would absolutely reccommend!
Katie · 11 December 2025
Agent replied · 11 October 2026
Thank you Katie for your lovely 5* review for the team. Much appreciated. :)
★★★★★ 5/5
GooglePPS highly recommended, all the staff are extremely approachable and helpful and kept me up to date throughout the process. A lovely team to work with, would use again and definitely recommend to others!
Jemma was fantastic and kept the process running smoothly and chasing solicitors my me and my buyer. Highly recommended to anyone considering selling !
Kelly · 4 November 2024
Agent replied · 25 August 2024
Thanks Kelly, for your kind words about our staff . . .they really do work very hard to give an excellent service. Much appreciated. :)
★★★★★ 5/5
GoogleEveryone at pps have been amazing so far in helping me to start my selling journey. I've found this matter really emotional but everyone have gone out of their way to reassure me.
Michelle is especially attentive. She cares about the task in hand and is always ready to answer any questions either selling or moving on buying a property. Very down to earth with a professional manner.
Going forward and progressing, I know I'm in safe hands.
Deb · 15 October 2023
Agent replied · 11 June 2024
Thanks Deb for your lovely 5* review. :)
★★★★★ 5/5
GoogleWe had a lovely woman called Amy who helped us through everything she really couldn’t of been better she stuck by my side all though the way of getting my property and everything I asked she always had an answer to me a big thank you to everyone especially Amy amazing work if get property with purple property shop they are amazing verry happy
Michael · 26 July 2024
Agent replied · 25 August 2024
Thanks Michael for your great 5* review and lovely comments about Amy. :)
★★★★★ 5/5
GoogleI just want to say Todd and the team at The Purple Property shop were efficient through the entire process from start to completion of my house purchase. They answered all queries promptly and didn’t mess me about. They were honest and accommodating. They fit me in whenever suited me for documentation copies and allowed me to view the property however many times I wanted without hesitation.
So a big thank you to everyone at TPPS and an extra thank you for the goodie box upon sale completion!
Aneesa · 16 August 2023
Agent replied · 11 June 2024
Thanks Aneesa for your great review and kind words about Todd and the team. We are so pleased you are happy with our moving-in present. :)
★★★★★ 5/5
GoogleWe had a great viewing today. Leyanne was friendly and helpful, communicated well and made us feel comfortable.
Tazeem · 13 September 2026
★★★★★ 5/5
Google5 star treatment from a five star team many thanks for all the support and help throughout our sale of the house
I wish to say a special thank you to Kelly for all her hard work during the time I would recommend the purple property shop 100%
Again great service throughout cheers from jane
Jane · 3 December 2024
Agent replied · 11 June 2024
Many thanks for the lovely review and kind words about Mollie, much appreciated!
★★★★★ 5/5
GoogleAbsolutely fantastic team at Purple Property Shop, especially Paige. There was never any radio silence and I couldn't have asked for a more smoother sale.
Andy · 11 November 2025
Agent replied · 11 October 2026
Thank you Andrew for your lovely 5* review for Paige. Much appreciated. :)
★★★★★ 5/5
GoogleOur whole family cannot praise and thank Matthew, Sally, Aimee and all the team at the Purple Property Shop enough. Right from the start and from welcoming Matthew into our property which we had decided to rent out, we knew we were in safe hands.
Their expertise in the market for sales and letting property is faultless and they have packages to suit everyone.
Sally and Aimee have worked so hard on our behalf making sure that viewings got full attention, credit checks done by potential tenants, all legal premises certificates were done and for a new landlord like myself, and I found this so helpful. What could have been a daunting thing but I had nothing to worry about.
Their communication with us was priceless throughout and it was always a delight to speak to any of the team.
From myself, Janice and all our family THANK YOU ❤️ team for being there and looking after us so much.
John.
John · 17 July 2023
Agent replied · 11 June 2024
Thanks John for your 5* review, much appreciated. :)
★★★★★ 5/5
GoogleRecently requested the help of The Purple Property Shop with the sale of my house. My first time with this and they have been great at helping with the process. Mollie has been truly wonderful. Very easy to talk to and very approachable. Mollie came to size the rooms and took the photos - which came out beautifully! I have been really pleased with her ongoing communication and the amount of interest that has been generated straight away. Mollie has thankfully taken on the viewing role for me which is a huge help as I am not available for this. Thank you, and I look forward to achieving our end goal!
Kerry · 12 June 2023
Agent replied · 11 June 2024
Thanks Kerry for such a great review, we are so pleased you have been happy with our service. :)
★★★★★ 5/5
GoogleBrilliant estate agent helped me right from the start even after all the phone calls I kept making to them it was never a problem there brilliant. A special thank you to Daniel who was a pleasure to meet and helped me and Sally for all the messing and chasing she did. Thank you very much
Demi · 18 October 2024
Agent replied · 11 November 2024
Thanks Demi, for your lovely review. We are so pleased you are happy in your new home. :)
★★★★★ 5/5
GoogleBrilliant estate agents. I was working closely with Jemma who dealt with any issues very promptly and efficiently. Jemma was always happy to help with chasing down solicitors and getting updates, was always available to answer your call. I would highly recommend using them. They made the purchase of my house really easy and stress free.
C · 17 October 2024
Agent replied · 11 November 2024
Thanks C C for your great review. Much appreciated. :)
★★★★★ 5/5
GooglePurple property sold my property in 48hrs.
The staff are wonderful.
Matt was brilliant at valuing my property and set the ball rolling.
Kelly Ramsden handled the offer on my property and my onward purchase, nothing is too much to ask, she got back to me almost instantly.
The photographer mollie was superb and very professional.
Michelle was brilliant on the viewing and very professional.
Eileen · 12 May 2024
Agent replied · 25 August 2024
Thanks Eileen for your great review :)
★★★★★ 5/5
GoogleThank you Mollie for your fantastic customer service! You have been so helpful and prompt in dealing with the sale of our home, always keeping us informed of updates. You also took amazing photos of the house and from having the house valued you managed to get our property on the market on the same day! We are delighted with your service. Thank you!
Kim · 12 April 2024
Agent replied · 25 August 2024
Thanks Kim for your review, much appreciated. :)
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