Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid this company. Would not recommend very un professional.
Hi to response the property was advertised misleading with only one bathroom. When there is three Bathrooms. And I only noticed this when I checked the listing after no views for over two months. PS. POOR SERVICE
Anthony · 27 May 2023
Agent replied · 24 June 2023
We're sorry to hear that you had a negative experience and that you would not recommend our company. We take feedback seriously, and we strive to provide professional and satisfactory service to all our clients.
We would appreciate it if you could provide us with more specific details about the issues you encountered so that we can address them appropriately. Customer satisfaction is important to us, and we would like the opportunity to rectify any concerns you may have had.
Please feel free to reach out to our team directly so that we can further discuss your experience and work towards a resolution. We value your feedback and thank you for bringing this to our attention.
Sincerely,
Jeremy Collins - Director
★★★★★ 5/5
GoogleKept us updated with all aspects of the sales process and the ongoing sale right through to completion.
Stephen · 4 December 2024
Agent replied · 9 December 2024
Thank you for your kind words! We strive to provide excellent communication throughout the sales process. We're thrilled to hear you had a positive experience with us. If you have any feedback on how we can improve further, feel free to reach out. We appreciate your support!
★★★★★ 5/5
GoogleVery friendly and helpful :)
Jenna · 20 May 2025
Agent replied · 20 March 2026
Thank you for your kind feedback! We’re so glad to hear that you found our team friendly and helpful. If you need any further assistance, don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFarrell Heyworth are always helpful finding a tenant for my apartment. Very fast tenancy and never had a problem with any tenants they have found.
George · 12 August 2024
Agent replied · 26 August 2024
Thank you for your positive feedback. We're pleased to hear that our team has consistently provided you with fast and reliable service in finding tenants for your apartment. Ensuring a smooth and problem-free tenancy is our priority, and we appreciate your continued trust in Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleHad to give 1 star to leave a review but it should be 0 stars, despite calling & calling the letting side never return my calls. On confronting a manager about the lack of return I was treated arrogantly. I wasted over 14 days waiting for this property which could have been time better spent searching if only they had returned one of my calls.
Leung · 24 June 2020
Agent replied
Dear Leung,
I have spoken to my staff who feel you have been unfair in what you say about them. They were very willing to help you find a tenancy and did call you back. But they also explained - both to you when you first enquired and then to your friend who called on your behalf - that under UK law a tenant in your situation has to provide a National Insurance number as ID before a property can be let to them. Any estate agent or landlord will tell you the same thing. If you are able to provide us with this form of ID we would be only too happy to help you find somewhere.
Best Wishes,
Chris Heyworth - Director
★★★★★ 5/5
GoogleDealt with a lovely gentleman called Dean over last few days. We had expressed the idea of getting a place on one of the park sites and his knowledge of how we would go about this has really put our mind as ease. Thank you Dean
Barbara · 11 March 2021
★★★★★ 1/5
GoogleThe worst estate agents I have ever come across in my life never help to sort problems within.the house they have and ne er answer the phone even put the phone down on you aswell rude very disappointed with the service and the company please if u can aviod
Robert · 11 December 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you haven't received the communication you would expect from us. The wellbeing of tenants in our managed properties is extremely important to us.
Our maintenance team are currently trying to get in touch so that we can resolve the issue with your property in conjunction with yourself and your landlord.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleVery Professional service kept informed all the way
Carl · 20 March 2025
Agent replied · 20 March 2026
Thank you for your kind words! We strive to keep our customers informed every step of the way. We appreciate your feedback and look forward to serving you again in the future.
★★★★★ 5/5
GoogleSwitching to FH from another estate agent due to previous agents lack of interaction.
Our initial dealing with FH has been an eye opener. Very proactive, friendly, helpful and always quick to reply to any questions.
Matthew · 30 November 2023
Agent replied · 30 December 2023
Thank you for sharing your experience with Farrell Heyworth! We're delighted to hear that our team has been proactive, friendly, and helpful. If you have any further feedback or if there's anything specific you'd like to share, please feel free to let us know.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe were already using Farrell Hayworth (FH) for letting our properties but when we decied to sell one of them they promptly stepped in with what turned out to be very good advice.
We sold our property in less than a week of being on the market with the help of the sellers additional pack. Everything has gone smoothly and we've now completed.
High recommendation
Helen · 29 July 2019
Agent replied
Hi Helen, We're delighted to hear that you had such a great experience from our Bolton branch both when letting your properties and then during the subsequent sale. Our branch team work really hard to provide the very best advice to our customers. We're also really pleased to hear that our new Homebooster product was so successful for you, driving up enquiries about your property and helping us to find the right buyer in such a short space of time! If we can be of any further assistance please don't hesitate to get in touch. Kind regards, Laura@FarrellHeyworth
★★★★★ 5/5
GoogleVery professional and very helpful made this journey easier than I expected would definitely recommend
Lisa · 3 December 2024
Agent replied · 9 December 2024
Thank you for the glowing review! We are thrilled to hear that we made your experience easier than expected. We appreciate your recommendation and look forward to serving you again in the future.
★★★★★ 4/5
GooglePolite, prompt and proactive
Christopher · 20 April 2025
Agent replied · 20 March 2026
Thank you for your kind words! We’re glad to hear that you found our service polite, prompt, and proactive. Our team works hard to ensure a smooth experience for all of our clients, and your feedback is much appreciated.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleBeing so difficult looking for a rental property recently, thank you so much for your help Jasmine. I couldn’t have done it without you!
James · 27 June 2024
Agent replied · 26 August 2024
Thank you for sharing your experience. We're delighted to hear that Jasmine was able to assist you during your rental property search. Finding the right place can be challenging, and we're glad Jasmine could make the process easier for you.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleExcellent, good communication. Excellent estate agent.
Shaun · 20 March 2025
Agent replied · 20 March 2026
Thank you for your kind review! We’re delighted to hear you had a great experience with our team. If you need any assistance in the future, please don’t hesitate to reach out. … More
★★★★★ 5/5
GoogleGreat agents with great comms throughout
Sam · 20 March 2025
Agent replied · 20 March 2026
Thank you for your kind words! We take pride in our communication with clients. Let us know how we can continue to provide you with top-notch service.
★★★★★ 5/5
GoogleGreat staff, Great service I would recommend them to all my friends and family to use their service.
Nabeel · 24 September 2024
Agent replied · 24 October 2024
Thank you for your fantastic feedback! We’re thrilled to hear that you had a positive experience with our team and service. Your recommendation means a lot to us, and we’re grateful for your support. We look forward to assisting you, your friends, and family in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDebbie has been excellent from start to finish
Jonny · 23 July 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that Debbie and our Westhoughton Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleFind a property at the minute is really difficult until i came across this company today. i spoke to a guy who i believe is called Dean. He listen to me and did not sent me on my way life every other agent does. Other agents should take note of this and help like he did today.
Amanda · 13 April 2021
Agent replied
Thank you for taking the time to leave a review. I'm delighted to hear that Dean and the Westhoughton team were able to help you in such a professional manner.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleDebbie has been a great help very informative
Rachael · 23 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Westhoughton team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent estate agents. Provide very prompt responses. Was able to view property at very short notice. Reiss did an excellent job communicating with all parties involved to get offer accepted.
Alexander · 3 February 2024
Agent replied · 24 February 2024
Thank you for your positive review! We're pleased to hear that you found our estate agents excellent, providing prompt responses and accommodating your viewing request at short notice. It's great to know that Reiss did an excellent job in facilitating communication and getting your offer accepted. If you have any additional feedback or if there's anything more you'd like to share, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat service, helped fix a lot of issues and made things go as smoothly as possible
Dominic · 3 October 2024
Agent replied · 24 October 2024
Thank you for your kind words! We’re pleased to hear that you had a positive experience with our team and that we were able to help resolve any issues to ensure a smooth process. If you ever need further assistance, please don’t hesitate to reach out, we’re always here to help!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDean has been very helpful and professional. He has always been willing to give his time to listen to us, explain the process and offer his advise. We have been happy with the whole service Farrell and Heyworth have given.
Suzanne · 11 March 2021
★★★★★ 5/5
GoogleFantastic service from initial viewing to moving in. I needed to be in a property quickly after being let down by a previous agent. I viewed the property then stevie and the team in westhoughton worked small miracles to get me in within 3 days, cannot thank them all so much for their help. Highly recommend in the future
John · 24 February 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Westhoughton team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleThanks Amy for a fantastic service!
Shamford · 9 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Amy was able to assist you.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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