Trusted Agent profile · Bolton · Lancashire

Farrell Heyworth Bolton reviews

★★★★★ Excellent

490 reviews across 1 platform

35 Churchgate, Bolton, Lancashire, BL1 1HU

Part of Farrell Heyworth, see every office.

Farrell Heyworth's office in Bolton, Lancashire, at 35 Churchgate, is rated 4.6 out of 5 across 490 reviews on 1 platform, including 490 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Farrell Heyworth won in 2026.

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4.6 / 5

490

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bolton office, from every platform, shown as written. First names only.

5/5

Google

The staff have been absolutely wonderful so helpful and friendly . I had no idea what I was doing and they talked me through everything helped with online things as well .

Shirley · 31 October 2023

Agent replied · 30 December 2023

Thank you for your kind words! We're delighted to hear that our staff has been absolutely wonderful, helpful, and friendly throughout your experience with us. It's our goal to provide excellent customer service and support, especially during what can often be a complex process. We understand that navigating your property journey can be overwhelming, and we're glad that our team was able to assist you every step of the way. Whether it was explaining unfamiliar concepts or helping with online tasks, we're here to make the process as smooth as possible for our customers. If there's anything else you need assistance with or any further questions you have, please don't hesitate to reach out. We're always here to help. Thank you once again for your kind feedback, and we wish you all the best with your future endeavors. Kind regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Debbie was really helpful and got back to me immediately when I was interested in viewing numerous properties. She was knowledgable and informative without putting any pressure on me as I’ve found some estate agents do. Would definitely recommend

Aims · 11 March 2021

5/5

Google

Fantastic group very confident in what they have to offer and understanding of your personal thoughts and feelings when going about the process of selling your home . Regards stevi B .

Steve · 14 October 2023

Agent replied · 28 October 2023

Thank you for your kind words and for sharing your fantastic experience with us. We're thrilled to hear that you found our team confident, understanding, and supportive throughout the process of selling your home. Your satisfaction is our top priority. Should you ever require any further assistance, please do not hesitate to get in touch. We're here to help. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Amy pass has been nothing but incredible through out the sale process. They say selling your house is one of the most stressful life event, but not with Farrell Heyworth. Thank you

Becky · 14 October 2023

Agent replied · 28 October 2023

Thank you for sharing your positive experience with us. We're delighted to hear that Amy Pass made your sale process as smooth as possible. At Farrell Heyworth, we aim to alleviate the stress often associated with selling a house and provide excellent service. Your kind words are greatly appreciated, and we're here to assist you further should you need any more help. Thank you for choosing us. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I received an excellent service selling my property from start to finish. Great communication and excellent estate agents.

Lynne · 27 June 2024

Agent replied · 28 October 2023

Thank you for sharing your positive experience with us! We're delighted to hear that our team promptly valued your property and that you found our staff to be professional and informative. Your recommendation means a lot to us. If you have any further property needs or questions, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Farrell Heyworth have been really helpful and we have had a quick sale that has run smoothly. A special thankyou to Gina and Amy for being so helpful and professional.

Julie · 14 October 2023

Agent replied · 28 October 2023

Thank you for taking the time to share your positive experience with Farrell Heyworth. We're delighted to hear that your sale went smoothly and that Gina and Amy provided you with helpful and professional service. If you ever need assistance with anything else, don't hesitate to reach out. We're here to help. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

They book you in for a viewing, nobody turned up. Had to call the office and they acted like they had no idea i was booked in the view the property. Organisation is very poor and unproffessional. Didnt seem to care much.

Luke · 12 March 2019

5/5

Google

Absolutely brilliant from start to finish! The team at Farrel Heyworth displayed complete dedication every step of the way. They always responded promptly to any queries I had and advanced the sale in a truly outstanding manner. Would highly recommend!

Simon · 11 December 2022

Agent replied

Thank you for taking the time to leave feedback. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

after never selling a house before the team from Farrell heyworth made the whole experience hassle and stress free right from the start from james valuations to all the girls in the office .both ours and my dad's homes sold on first day live .thank you so much .consideration and compassion shown throughout a difficult time thanks

Michael · 29 July 2019

Agent replied

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.

5/5

Google

Our experience with Farrell and heyworth has been really good. Our communication has been with Debbie and she is so friendly and lovely and completely on the ball when it comes to her job. Really happy with service we have had so far. ThankyouPositiveResponsiveness, Quality, Professionalism

Sarah · 10 January 2022

Agent replied

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best with your search. Kind regards, Jeremy Collins, Director

2/5

Google

I had a family member use them last year and they had a poor experience, throughout their contact. I ignored their experience, as we are all different and it is a year on. I have now had four separate contacts with them where they have failed to be professional, attend appointments. Their attitude and ability to return calls is truly poor. Every other agent I have been in contact with is polite, organised and professional. I will not be using them for the sale of my propertiesNegativeQuality

Mi · 27 August 2021

5/5

Google

I found Dean to be one of the most helpful people throughout my whole moving process. He was always responsive on email and happily discussed any concerns I had. I had great communication with Dean throughout, and he kept me updated, even if my solicitors hadn't. He was happy to answer my 'first buyer' questions and queries and I really felt like he had the time for me and that he wanted the house sale to go through as much as I did - he was invested! Thank you so much!PositiveResponsiveness, Professionalism

Megan · 27 August 2021

5/5

Google

I’ve dealt with Farrell Heyworth for many years now. The reason I use them is quite simple, they’re very professional and thorough. I’ve built my portfolio of properties with the special professional help of Sales Manager Amy, who I would recommend anyone to speak too if they want a swift and hassle free experience. Not only is she thorough, but with her wealth of experience and expertise of the local market shines through when I’m looking for new properties. She has also contacted me when properties are coming on the market which would fit within my investment folder. All in all I’m extremely happy with the service I receive from Farrell’s and especially the business relationship I have with Amy..... long may it continue!PositiveResponsiveness, Quality, Professionalism, Value

John · 27 August 2021

5/5

Google

I recently purchased a property from Farrell and Heyworth and my first point of contact was a Dean who was very polite and courteous. Unfortunately for him I ended up been a bit needy and rang countless times as he was far more informative than my legal team. He was always very helpful, never failed to return a call answered all emails and kept me well informed every step of the transaction. He is a credit to his company and with him Nicola that I also had a few conversations with did a fantastic job and I would recommend anyone selling or buying to give them a call. They bent over backwards and I was very impressed, thank you, I’m sure it would have been a lot harder process without you.PositiveResponsiveness, Quality, Professionalism

Simon · 27 August 2021

5/5

Google

Professional, from first meeting Amy to view the property and every week afterwards I have been phoned with an up date of every stage and of every part of the chain I was in, brilliant...

Paul · 26 March 2023

Agent replied · 24 June 2023

Thank you for taking the time to leave such a positive review. We're delighted to hear that Amy provided you with such a professional service and kept you up-to-date throughout the process. We'll be sure to pass on your kind words to her. Best regards, Jeremy Collins - Director

5/5

Google

Friendly, efficient, knowledgeable and gave excellent advice, with realistic appraisals.

Irene · 24 September 2024

Agent replied · 24 October 2024

Thank you for your positive feedback! We’re thrilled to hear that you found our team to be friendly, efficient, and knowledgeable, and that our advice and appraisals met your expectations. At Farrell Heyworth, we aim to provide the highest level of service, and it’s great to know we achieved that for you. If there’s anything else we can assist you with, please feel free to contact us. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

The staff have been absolutely wonderful so helpful and friendly . I had no idea what I was doing and they talked me through everything helped with online things as well .

Jess · 17 June 2023

Agent replied · 24 June 2023

Thank you for your kind words! We're delighted to hear that our staff has been absolutely wonderful, helpful, and friendly throughout your experience with us. It's our goal to provide excellent customer service and support, especially during what can often be a complex process. We understand that navigating your property journey can be overwhelming, and we're glad that our team was able to assist you every step of the way. Whether it was explaining unfamiliar concepts or helping with online tasks, we're here to make the process as smooth as possible for our customers. If there's anything else you need assistance with or any further questions you have, please don't hesitate to reach out. We're always here to help. Thank you once again for your kind feedback, and we wish you all the best with your future endeavors. Kind regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

I was ask about new dishwasher from 4 years with no results.i check my contract and it is part of my kitchen. Last friday we try to let to know to the agency that wind destroy our fence. Lady which pick up the phone said That we hawe to find somebody to repair that frence.

Anna · 29 July 2019

Agent replied

Hi Anna, Thanks for getting in touch. Unfortunately I'm not able to identify the property you are renting with out the address as I'm unable to find your surname in our system. Please call our specialist lettings department on 01204 374265 and they will be able to deal with your enquiry. Thanks for getting in touch. Kind regards, Laura Gittins Marketing manager - Farrell Heyworth

1/5

Google

Booked in for a viewing a few days ago.. rang the office today to confirm my viewing only to be told my details are not even on the system and they will not show me round the property. Woman who i spoke to became very rude speaking over me ..very poor service from these clowns!

Tommy · 29 July 2019

Agent replied

Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.

5/5

Google

We have recently sold our house with Farrell Heyworth and from start to finish all staff have been polite, professional and proactive! A special thanks goes to Debbie Rydeard. Nothing was too much trouble for Debbie especially when the buyers were being awkward. Thanks to all at Farrell Heyworth!!

Matt · 13 May 2021

Agent replied

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Debbie and our Westhoughton team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

We've had a great experience with Farrell Heyworth. Dean looked after the sale of our house and he was great from start to finish. Professional and helpful. Organised viewings to suit our needs and gave advice to help sell our property within days. Thanks again.PositiveQuality, Professionalism, Value

Samantha · 27 August 2021

Agent replied · 24 June 2023

Thank you for taking the time to leave a positive review about your experience with Farrell Heyworth. We are glad to hear that Dean provided professional and helpful service throughout the sale of your house. We appreciate your business and hope to work with you again in the future. Best regards, Jeremy Collins - Director

4/5

Google

The staff were helpful and provided information when requested

Tinashe · 24 September 2024

Agent replied · 24 October 2024

Thank you for your feedback! We’re pleased to hear that our staff were helpful and provided you with the information you needed. Our team is committed to offering responsive and attentive service to ensure a positive experience for all our clients. If there’s anything more we can do for you, please don’t hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Great service big thanks to Gina

Ste · 29 July 2019

Agent replied

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.

5/5

Google

After interest in a few houses in the area and visiting numerous estate agents, I was more than impressed with the service at Farrell Heyworth, especially Paula, Amy and Cora! I sincerely thank them all! :-)

Stevie · 11 March 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Farrell Heyworth Bolton

Has Farrell Heyworth won any awards?

Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.

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