Trusted Agent profile · Bolton · Lancashire

Farrell Heyworth Bolton reviews

★★★★★ Excellent

490 reviews across 1 platform

35 Churchgate, Bolton, Lancashire, BL1 1HU

Part of Farrell Heyworth, see every office.

Farrell Heyworth's office in Bolton, Lancashire, at 35 Churchgate, is rated 4.6 out of 5 across 490 reviews on 1 platform, including 490 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Farrell Heyworth won in 2026.

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4.6 / 5

490

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bolton office, from every platform, shown as written. First names only.

5/5

Google

We have bought a house from farrell heyworth and Debbie has been really helpful. She has answered all our questions and nothing has been too much trouble would highly recommend

Josh · 23 June 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Westhoughton team were able to help you find your new home and were able to give you the professional advice you needed. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

We are in the middle of buying a house going through Farrell Heyworth and Debbie Rydeard is constantly on the ball and very helpfull. I would highly recommend this company.

Jamie · 23 June 2021

Agent replied

Thank you for taking the time to leave feedback. I am delighted that Debbie and our proactive Westhoughton team are working towards achieving a fantastic outcome during the sale of your property. We look forward to continuing to support you and if we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Quite simply the best agent around !! Stevie, Gina and the team sold my property within 7 days, I received 10k over asking price and completed approximately a month later. What more could you ask for!

Peter · 29 July 2019

Agent replied

Dear Peter, Thank you for leaving our bolton team such a lovely review. I am delighted to hear that you've had such a great experience with the team and that they worked hard to achieve such a fantastic result when selling your property. If we can be of any further assistance please don't hesitate to let the team know. Kind regards, Chris Heyworth - Director

1/5

Google

this company is the worse ever! they are just trying to get holding deposit… they don’t even look properly through your documents and made a mistake easily! they are not even answering your phone after taking your deposit! they waste your time and take your money! believe me! they are rubbish!

Meysam · 10 February 2024

Agent replied · 24 February 2024

Thank you for bringing this to the attention of our team, who have been speaking with you this week. We sincerely apologise for any inconvenience you have experienced. As we discussed, following an investigation, it appears that there was an error made by the referencing company we work with, which caused an error when processing your documentation. We understand this is frustrating and will be investigating this further to ensure it cannot happen again. As you are aware, the deposit was refunded yesterday and should be visible in your account shortly. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please don't hesitate to contact us. Best regards, Jeremy Collins Director Farrell and Heyworth

5/5

Google

I’ve struggled to find a property to rent for me and my partner as we have a disabled child who has very specific needs but Laura and the team were so helpful and very understanding with our timings and needs etc. Although it didn’t work out with the property we wanted I would just like to thank Farrell Heyworth for how professional and helpful they were.

Rochelle · 11 March 2020

5/5

Google

Fantastic service received from both Shelley and James P today - a huge thank you from us all. Not only have they helped us find our ideal family home, but they have also made the process so very easy for my partner and I. Thanks to you both, we now look forward to being very happy in our new home for years to come!

Simon · 9 February 2023

Agent replied

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your search for a new home by Shelley, James and our Chorley lettings team. It sounds like the team have gone out of their way to make finding your new home as easy and successful as possible and that you have been given the professional guidance you needed. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

Absolute pleasure dealing with Alexandra. Above and beyond throughout the whole process. Cannot recommend highly enough. Thank you so much.

Lee · 20 May 2025

Agent replied · 20 March 2026

Thank you so much for your wonderful review! We’re delighted to hear that Alexandra went above and beyond to support you throughout the process. She truly is a valuable member of our team, and we’re so glad you had such a positive experience. Your recommendation means a lot to us, and we appreciate your trust in Farrell Heyworth. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

The team at Farrell Heyworth are professional, efficient, helpful and very pleasant to deal with. I have received excellent service from this estate agency, both as a buyer and seller. I would recommend them very highly.

Marilyn · 17 October 2024

Agent replied · 24 October 2024

Thank you for your kind words! We are delighted to hear that you’ve had such positive experiences with us both as a buyer and a seller. Our team takes great pride in delivering professional, efficient, and helpful service, and it’s wonderful to know this has been reflected in your interactions. We appreciate your recommendation and look forward to assisting you in the future. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Amy was a pleasure to deal with.

Geoff · 14 October 2023

Agent replied · 28 October 2023

Thank you for your feedback, and we're pleased to hear you had a positive experience dealing with Amy. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I’m very pleased with the experience I had buying a property through Farrell Heyworth. It did take longer than planned, however, that had nothing to do with Farrell Heyworth. Having said that, I managed to get the keys to my new house two days before my birthday and I’m sure that they ensured that I did. Overall, I feel like they have a great team. They were polite as well as patient enough to explain every aspect of the transaction and also make time to give us extra viewings of the same property. I would definitely recommend them. Thanks again to everyone at Farrell Heyworth.

Marvin · 24 June 2020

Agent replied

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Westhoughton team have achieved such a fantastic outcome during the sale of your property. I'm also very pleased to hear we were able to help with your onward purchase and wish you all the best in your new home. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

5/5

Google

Farrell Heyworth have helped me sell my property and have been available and have got a really good price for my house, a special thanks to Debbie.

Simon · 26 June 2021

Agent replied

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Debbie and our Westhoughton team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

1/5

Google

An arrogant follow up phone call regarding an offer is a new one. I received a phone call following emailing an enquiry about a house listed through zoopla from all what I can describe as a cocky junior agent? Sniggering over the phone that they already had an offer over the asking price. Perhaps this agent should spend less time on pointless calls if the offers no good and more time practicing good customer service. On reading a couple of reviews it would seem this is a theme throughout the company.

Philip · 25 January 2020

Agent replied

Dear Mr Woods, Thank you for taking the time to leave us feedback. I have spoken to our Westhoughton branch manager who has explained that you recently made offers to purchase 2 of the properties we have for sale but where, unfortunately in this case, unsuccessful. Every offer we receive would typically be followed up by a phone call. I understand this may have felt pointless to you, but we have a duty to our customers to follow up all offers should you have felt able to increase your offer as a result. We are also keen to assist you to find the right property and a phone call allows us to establish what you are looking for and the price range you are looking in, as we may have something else available that would be more suitable. Please feel free to speak to a member of the team who would be delighted to discuss your requirements and hopefully assist you to find the right property. All the best with your search. Chris Heyworth - Director

5/5

Google

I have had a great experience so far. Farrell and Heyworth have a different approach to the other estate agents we have dealt with. They are proactive and a real pleasure to work with.

Nicola · 17 October 2024

Agent replied · 24 October 2024

Thank you for your positive feedback. We're delighted to hear that you've had a great experience with Farrell Heyworth and that our proactive approach has made a difference for you. Our goal is to provide a seamless and enjoyable process, and it's fantastic to know that we have been a pleasure to work with. We truly appreciate your kind words and look forward to continuing to assist you. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Although we didn’t end with buying the property Debbie was always at hand to help and advise And she definitely got the job done 👍 …

Dean · 24 June 2021

Agent replied

Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Westhoughton team were able to give you the professional advice you needed. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

I am in the middle of purchasing my first ever flat. Dean has been extremely helpful and has guided me very well through the process.PositiveQuality

Jenny · 27 August 2021

Agent replied · 24 June 2023

Thank you for your positive feedback. We're glad to hear that Dean has been helpful and guided you well through the process of purchasing your first flat. We appreciate your business and hope you enjoy your new home!

5/5

Google

Whilst managing my property Farrell Heyworth were truly excellent. I have other properties managed by another company and I can honestly say Farrell Heyworth are much better. The tenants they picked were the best tenants I have ever had and the regular inspections meant the house stayed in pristine condition. When I put my property up for sale I was delighted with the service I received. Stevie especially was very aware of the stress involved in selling and she metaphorically held my hand throughout the process. I would use Farrell Heyworth again and wouldn't hesitate to recommend them to anyone letting or selling. John Stoker

John · 29 July 2019

Agent replied

Dear Mr Stoker, Thank you for taking the time to review our service. We are delighted that you received such a professional service from our Bolton branch team, both when letting your property and during your sale. Our branch teams work hard to ensure our clients receive only highest levels of service and will be very pleased to hear you would happily recommend their services to others. All the best, The Farrell Heyworth Team.

5/5

Google

I have had dealing with the Bolton Branch of Farrell Heyworth, with both sales and purchasing. There can do approach With the sale of my property was fantastic, from the moment James came to the house, explaining how the process works, taking the picture's and the floor plans. Stevie, Gina and Stacey in the office were always on hand to give me feedback after the viewings and negotiating the offers. I then bought my new home from the team, and was shown around by Ania who's knowledge of the house and the area was brilliant and was a delight to deal with. I would recommend the Bolton office 100% and if I ever sell again, I would not hesitate to use them again.

Simon · 29 July 2019

Agent replied

Hi Simon, thank you so much for taking the time to leave us a review. We're really proud of the service provided by our bolton branch team and we are delighted they have done such a fantastic job selling your property. We'll pass your comments on as we know the team will be thrilled to hear them. If we can be of any further help please do get in touch. Wishing you all the best in your new home, The Farrell Heyworth Team

1/5

Google

Ignorant and incompetent. It has been 19 months since I requested a repair in the flat I rent through them and still nothing has been done. The workmen they have sent round have cracked my window, broken my shower doors and used my things and nothing has been done about any of it. They have also sent someone into my flat without my knowledge or permission. Response: I can also add dishonest and liars to the list as I have never cancelled an appointment or not been present when agreed. Can you give even one example of this? I have, however, granted your workmen access to my flat on many occasions to do repair work, which they have failed to do as you use incompetent, ill equipped workers who do botch jobs. I hardly think I’m being unfair, given that I reported damage made to the flat in June 2017 by your own workmen, which was only repaired last week despite my reporting it and granting access on many occasions over the last 19 months. Miraculously only happened after I left this accurate review. I have been repeatedly ignored and lied to, and even now I’m still awaiting a response about the broken shower doors, the replacement of my things and a description of the work done to my shower. Given that it has supposedly been fixed on numerous previous occasions when workmen have been into the flat (several times with my permission but on occasion without my being contacted at all) I did ask for a summary of what had been done. As this has been a recurring issue that has never actually been fixed by your substandard contractors, I would like to know that it has finally been resolved. I have, of course, been ignored once again. Also, what exactly are you awaiting a reply about, as I have received 0 correspondence from you? I find it disgraceful that you would outright lie on here to try to paint yourself in a better light. How can you say that I have missed appointments when there have been none? Or that I have not been present at agreed times when a) there were no agreed times and b) I had given my express permission to you to give them keys whilst I was at work because I just wanted the window fixed. May I enquire exactly what this ‘investigation’ of yours entailed? As it’s reults are complete fabrications to cover your own incompetence.

Erin · 29 July 2019

Agent replied

Dear Ms Bewley, I have made a full investigation into what the issues have been with the repairs and I think you are being very unfair on Farrell Heyworth in your review. I can understand and sympathise over your annoyance with the contractor but as you know, they have been trying to gain access to make the repairs for a long time now and you have cancelled appointments or just not been there when they turn up at times agreed by you. For our part, we have also been trying to contact you to finalise things but have not received a reply from you. Please call our specialist lettings team on 01204 374265 so we can both sort this out to your satisfaction. Kind Regards, Chris Heyworth - Director

5/5

Google

Recently completed a purchase through this company and feel obliged to provide this glowing reference as they were so unlike my other recent estate agency experieces. They kept me informed throughout the process, looked after my interests as well as the seller, did what they said they would do and we completed in super quick time. What more could you ask for! I woud definitely recommend using Farrell Heyworth. Special mentions for Anna and Stevie who were proper stars. Cheers!

Martin · 29 July 2019

Agent replied

Dear Mr Jordan, Thank you for taking the time to leave feedback. I am delighted our proactive Bolton team have achieved such a fantastic outcome during the purchase of your property. Communication is really important to us and I'm delighted to hear the team gave you confidence in our word in all their dealings with you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

5/5

Google

Great experience with booking a viewing and making an offer on the property of our choice. Good communication received, looking forward to the rest of the process up to completion!

Kayleigh · 2 December 2024

Agent replied · 9 December 2024

Thank you for your kind feedback! We're thrilled to hear that you had a great experience with booking the viewing and making an offer. We truly appreciate your positive comments about our communication. If you have any questions or need further support, don't hesitate to reach out.

5/5

Google

Alexandra helped me view a property and she was brilliant. Very polite and knowledgeable, answered all of my questions

Elliot · 20 April 2025

Agent replied · 20 March 2026

Thank you for your kind review! We’re so pleased to hear that Alexandra was able to assist you during your property viewing. It’s great to know that her politeness and knowledge made the experience more enjoyable and informative for you. We appreciate your feedback and are always here to help with any further questions or needs you may have in the future. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Amy and all at Farrell and Heyworth were absolutely amazing in helping me find a property

Andrew · 20 May 2025

Agent replied · 20 March 2026

Thank you so much for your kind words! We’re delighted to hear that Amy and the team at Farrell Heyworth were able to assist you in finding the perfect property. It’s always a pleasure to know that our efforts made a difference in your property search. If you need any further help, don’t hesitate to reach out! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Debbie was very helpful and always went out of her way for me! Very friendly and always answered any questions I had, definitely recommend !

Waheeda · 18 April 2021

Agent replied

Thank you for taking the time to leave feedback. It's great to hear that Debbie and our Westhoughton Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

5/5

Google

I recently had a offer accepted on a property with farrell heyworth, The staff have been extremely helpful through out. I would definitely chose to use them again.

Andy · 14 December 2024

Agent replied · 28 December 2024

Thank you for sharing your positive experience with Farrell Heyworth. We’re delighted to hear that our team provided you with helpful support throughout the process and that you’re happy with the service. Should you need any assistance in the future, we would be more than happy to help again. Best regards, Jeremy Collins Director Farrell Heyworth

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Questions about Farrell Heyworth Bolton

Has Farrell Heyworth won any awards?

Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.

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