Every review we hold for the Bolton office, from every platform, shown as written. First names only.
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1/5
YellWould not recommend to my worst enemy
A terrible experience with Entwistle Green (Westhoughton). The team were never really interested in helping us pursue the house we wanted and made up lies & excuses. We dealt with Tammy and Claire who made little effort in easing what should be a fun experience. They tried their absolute hardest to keep us from viewing the house. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers. We were still adamant we wanted this house, so we raised the stakes.. so much to the point that they said they'll be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase (due to "technical issues"). If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures.
EtashamH Β· 28 March 2018
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5/5
GoogleRecently moved house with the help of Tammy and the team from Entwistle Green Westhoughton. I can honestly say that without them there would have been no move. Tammy went over and above to resolve many issues created by the other parties involved in the process. At the best of times moving is a stressful process but nothing was too much for Tammy and when I was getting nowhere with the solicitors I knew I could turn to her and she would move heaven and earth to try and help.
If you want to sell your house and want it done by an experienced, helpful, dedicated and friendly team, then look no further than the Westhoughton branch of Entwistle Green.
Phil Β· 13 June 2017
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5/5
GoogleSuperb personal service from all of the team. They successfully adverised and sold our property after 2 weeks of viewings. Their follow up and advice as the sale progressed was also exceptional. Would highly recommend.
Pat Β· 13 March 2025
Agent replied Β· 15 April 2025
Thank you Pat for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCannot recommend enough. Nothing but fantastic customer service from start to finish when selling my property. From helpful advice in the marketing phase to regular communication and fast responses when selling, Harley and team work incredibly hard. Thanks so much guys!
Lauren Β· 13 June 2019
Agent replied Β· 11 June 2024
Thank you Lauren for your and glowing 5* review of our local Entwistle Green team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
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5/5
GoogleThe staff at Entwistle Green Westhoughton were great especially Harley and Tammy. They kept me well informed and up to date when buying my first home. I had no issues with the agency and then were always very helpful. Thank you.
Harriet Β· 13 June 2019
Agent replied Β· 11 June 2024
Thank you Harriet for your great 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our Entwistle Green branch. Many thanks again, Lucy
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5/5
GoogleFantastic service from Holly 10/10 would recommend to family and friends :)
Millie Β· 16 October 2025
Agent replied Β· 16 April 2026
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with our service and would recommend us to your loved ones. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAmazing service. Helped us in the past with both the sale and purchase of propertyβs and always a pleasure to deal with and
Erin even helped us find a better deal on the mortgage by using there in house mortgage adviser. :-)
Nick Β· 16 October 2024
Agent replied Β· 23 October 2024
Thank you so much for your amazing 5* review Nick! We're thrilled to hear that Erin and our team could assist you with both your property transactions and mortgage needs. Best regards, Lucy, Customer Relations Team
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5/5
GoogleEntwistle Green really made buying our first home a smooth and simple process. Tammy was incredibly helpful with answering our questions and offering advice where needed. I would definitely recommend them and use them in the future.PositiveProfessionalism
Jaime Β· 24 August 2020
Agent replied Β· 11 June 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
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5/5
Googleso, starting with the viewing of the house and until the completion of the contract, 5 stars are not enough for the team at Entwistle, so Rebecca 5 stars, Amy 5 stars and Aaron 5 stars, and another 5 stars for the promptness and dedication that they show the Entwistle team, all praise πππ β¦
Dumitru Β· 12 February 2024
Agent replied Β· 11 June 2024
Many thanks Dumitru for your wonderful 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleExcellent agency, very helpful, approachable and more than happy to help. Many thanks to Karen especially - making our move as stress free as possible. Would definitely recommend this agency to anyone.PositiveResponsiveness, Professionalism
Elaine Β· 12 June 2021
Agent replied Β· 11 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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1/5
GoogleDon't use this estate agents they are worse company I've dealt with past 30 years, they will share your personal information with other agencies when you tell them by phone or by email not too. out of contract they want to charge me fee when they not entitle to. they will lie that they not monitoring their email when in the past reply to it I will make a formal complaint towigan council and financial authorities about them. Stay away at all cost.Update 1 june 21 they take me to court and they lost.
Orod Β· 12 June 2021
Agent replied Β· 11 June 2024
Hi Orod, We maintain the highest level of data protection and integrity. I cannot find you as a customer at our office, so please do get in touch to provide us with more information so we can look into your concerns fully as we take these allegations most seriously: review@countrywide.co.uk Thanks, Amy
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5/5
GoogleThe staff are excellent with very friendly service and lots of feedback during the process of selling.
I cannot fault it.
Tammy and Harley were very friendly and helpful with very good negotiation skills ππ
Highly recommended.
Emil Β· 13 June 2019
Agent replied Β· 11 June 2024
Thank you Emil for your wonderful 5* review about our local Entwistle Green team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
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5/5
GoogleExperts in their field.. they value the customer and understand the traumas of buying and selling houses..I canβt thank them enough for making it easier to sell my house ,chasing solicitors, monitoring progress and updating me every step of the way.. they will answer every question you could possibly have and explain β¦and so friendly . Would definitely recommend and have done to family and friends.PositiveResponsiveness, Quality, Professionalism, Value
Carole Β· 24 August 2022
Agent replied Β· 11 June 2024
Many thanks for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA huge thank you to the very helpful and persistent staff at Entwistle Green
special thanks to Tammy who was very friendly and kept us informed every step of the way ,recommended .
David Β· 12 June 2020
Agent replied Β· 11 June 2024
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
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5/5
GoogleThis team are absolutely excellent. Their knowledge is vast and they helped me so much making the difficulties with the solictors less stressful. Harley was amazing and I couldn't praise her enough!
Melissa Β· 12 June 2020
Agent replied Β· 11 June 2024
Thank you for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Entwistle Green branch made this a stress free experience for you. Kind regards, Lucy.
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5/5
GoogleTammy, Harley and the team at Entwistle Green in Westhoughton worked really hard to sell our house and were always there with a reassuring word. Wouldnβt hesitate to recommend the Westhoughton branch.
P Β· 12 June 2020
Agent replied Β· 11 June 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy
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5/5
Google5 start isn't even enough for Erin Murphy, the whole team if I say so. Lovely and warm since the start to the completion of our house buying process, I would definitely be recommending them to others and singing there praises everywhere! 10/10
Shaina Β· 20 August 2025
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5/5
GoogleCan't fault the service received from Tammie and the others at Entwistle Green. There were issues with our buyers solicitor but they were constantly chasing them and keeping us informed at every stage. Thanks.
Karen Β· 13 June 2019
Agent replied Β· 11 June 2024
Hi Karen,
It's great to see that the Westhoughton team were once again able to provide their proven 5 star service! Thank you.
Kind regards, Sarah
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5/5
GoogleWe recently sold our house through Entwistle Greenβs Westhoughton branch.
From Laura calling around, signing us up and explaining the process, Tammyβs constant support and availability, over the phone and in branch, to Claireβs assured manner, knowledge and leading of her team, we have nothing but praise for the branch. As with almost all house sales there were problems, delays etc, everything was taken in their stride and we were kept informed every step of the way. Our property wasnβt even in Westhoughton, however, they were recommended by some friends and, thankfully, we employed their services, thanks again Claire and the girls.
Steve Β· 13 June 2019
Agent replied Β· 11 June 2024
It is great to read Steve that you have nothing but praise for our hardworking team at Westhoughton. Our team there are passionate at providing an excellent customer experience and It is great to see that they achieved this and supported you throughout the process. I will make sure your lovely review reaches Claire and the team.
Best wishes, Scott.
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5/5
GoogleThe whole team at the Westhoughton branch have been fabulous in assisting me to sell my house and purchase another property. Each time i had to contact their office i was fully supported in understanding all the procedures in regards to selling my former property. The whole team kept me informed of any updates and the steps i had to take to ensure a hassle free sale and move. I would recommend a lovely lady by the name of Tammy Robinson for promotion she relentlessly chased up the legal teams involved to ensure a stress free move for myself and my six year old daughter, i cannot thank you enough Tammy.
Karl Β· 13 June 2019
Agent replied Β· 11 June 2024
Thank you so much Karl for your kind words and amazing 5* review. I am so pleased to read that once again Tammy and the team at the Westhoughton branch communicated with you well and provided a hassle free sale and move. Best wishes in you new home Lucy
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5/5
GoogleThe team were βby farβ the best part of the process when selling our house in April. All the staff were fantastic, even whilst dealing with our buyer who seemed determined to be as awkward as possible. Tammyβs communication was great throughout and a real help when trying to get answers from solicitors and things moved on faster.
Would definitely recommend, worth paying the extra over some of the smaller estate agents. Great pictures and great customer service.
Thanks again.
Ryan Β· 13 June 2019
Agent replied Β· 11 June 2024
Hi Ryan, thanks for taking the time to write such a great 5 star review and recommendation. It's great you received such a professional and effective service from Tammy and the team at Entwistle Green. Best Wishes, Tracey.
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5/5
GoogleExcellent service, Harley was extremely pro-active, professional and kept me up to date constantly. Canβt praise this branch enough managed by Claire who is excellent. Sue and Rob Turner.
Rob Β· 12 June 2020
Agent replied Β· 11 June 2024
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
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5/5
GoogleTammy and the team at EG have been excellent, they were friendly and professional and always on hand to help
Cheers guys
Dx
David Β· 12 June 2021
Agent replied Β· 11 June 2024
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
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5/5
GoogleAbsolutely amazing service. Have been so helpful throughout the moving process, especially Tammy. Highly recommended.
Katie Β· 12 June 2022
Agent replied Β· 11 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.