Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNot a bad word to say about this estate agents. One of the most professional and knowledgeable people in the industry and Holly Newman- wow! What an absolute asset to this team. She’s so incredibly kind and informative couldn’t recommend them enough, especially Holly!
Caitlin · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleHi,
Very unprofessional and could not trust this estate agent again.
Especially Claire, who never ever replied back to my phone calls or emails.
I don’t know how there are still running an estate agents business.
TAZ · 16 March 2026
Agent replied · 16 April 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 2/5
GoogleOur proof of funds weren't checked once an offer had been accepted, luckily we had all funds in place with a mortgage adviser beforehand. We didn't hear from the estate agents some time before completion due to some issues with the lease that they didn't advise us of prior to making an offer. Again there was issues with agreeing a completion date as it was a long chain, however we were advised by Holly at Entwistle Green that we were holding the chain up and everyone was waiting for us, for us to rush our solicitor to find out their vendors and the upper chain weren't even in a position to agree dates!
When I went to collect the keys on completion date there wasn't even a congratulations neither an ID check to make sure I was the correct buyer for the house, just a bye when leaving.
Megan · 16 March 2026
Agent replied · 16 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThanks to Holly Newman from Entwistle Green for helping of the house deal. Fast response and patient to help for all of our enquiry. In completion day, opposing solicitor disappeared and we were possibly cannot completion on the day they …
Nn · 16 December 2025
Agent replied · 16 April 2026
We're thrilled to hear that Holly and our team at Entwistle Green provided you with fast and patient service during your house deal. We understand the stress caused by the opposing solicitor disappearing, but we're proud to have helped … More
★★★★★ 5/5
Google5 stars all day long! I cant begin to express my true thanks to Holly at Entwistle Green, Westhoughton. I contacted Holly for a quick valuation and needed this to be a quick sale, she came out valued my house and sat and listened to me about my personal life (I think I cried too) and still she wasn't phased and took the instruction. From agreeing to the valuation, Holly and her team made what was an extremely stressful sale for personal reasons, a very calming process for me and was with me 100% from instruction to completion. Holly's knowledge, patience and efficiency is way above what you would expect and I cannot ever find enough words to thank her. I would recommend Entwistle Green to anyone but specifically Holly if you are looking to sell your property. Thank you so much x
Cheryl · 21 August 2024
Agent replied · 23 August 2024
Thank you for your terrific 5* review and your kind words Cheryl. Thank you for your recommendation it means a lot! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can’t thank Holly Newman at Entwistle Green, Westhoughton enough for all of her help with both selling our home and our onward purchase. Holly and the team have been amazing with us throughout, keeping us up to date with every step. We’ve …
Lizzie · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for your kind words and for choosing Entwistle Green, Westhoughton. It was a pleasure assisting you with both selling your home and finding your new one. We strive to provide top-quality, professional, and friendly service … More
★★★★★ 5/5
GoogleI’ve been on a property viewing today and I would like to thank Lucia for being very helpful and professional throughout the viewing.
Amazing branch
Chris · 16 March 2026
Agent replied · 16 April 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI can’t recommend Holly Newman highly enough. She was professional, helpful, and genuinely committed to making the whole process as smooth as possible. Very supportive and communicative- she kept me updated and answered any questions I had. Amazing service! Thank you Holly
Charlie · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for taking the time to share your positive experience, we truly appreciate it! It was a pleasure working with you and we are thrilled that we were able to provide you with a smooth and supportive experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWant to thank Lucia Singleton for my viewing experience she was very helpful and professional. Thankyou again
Elisha · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSpoke to Lucia who was really helpful and professional thanks for a great service!
Gemma · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Lucia provided you with excellent service. We strive to provide our customers with the best experience possible and are glad to have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFrom start to finish I could NOT of done it all without Holly and the team.
Holly went above and beyond for our sale and helping us with our new property. Holly really is a credit to Entwistle Green her knowledge & experience is second to none! Thank you for all you’ve done for us I’ll always recommend you guys
Jasmine · 16 October 2024
Agent replied · 23 October 2024
Thank you Jasmine for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWell what can I say, Entwistle Green sold the house in days, we were surprised as it also went for a few thousand more than what we asked for so that was a huge bonus. Erin made the transaction seamless, if there was any chasing to do Erin was on the ball, if she said she was going to do something she did it! Customer service is so important to her and the rest of her colleagues we knew we were in safe hands. We wouldn't have any hesitation in recommending Entwistle Green they may not be the cheapest but its worth the heartache knowing you can depend on them. If only there was more Erin's in the world.
Susan · 16 March 2025
★★★★★ 5/5
GoogleEntwistle Green Westhoughton have been absolutely amazing in helping me through the process of buying my first home! Holly and the team have been great at answering any queries and have all been extremely helpful throughout. I could not fault their customer service, they were always very quick responding back to my queries and would go above and beyond. As a first time buyer it was important to have helpful estate agents and that is exactly what I got with Entwistle Green ! ☺️
Holly · 14 August 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleLucia was very informative and friendly, excellent advice throughout all services
Maria · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are thrilled to hear that Lucia provided excellent advice and excellent service. We strive to provide the best experience for our customers and we are glad to hear that we achieved that with you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLucia was very professional and had a caring manner as well....superb.
Paul · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We strive to provide outstanding service and it's always great to hear when our clients feel cared for. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWow what exceptional service! Holly Newman talked me through the process of selling and made life feel 100x easier. Thank you Holly and all your amazingness :)
Frankie · 16 October 2025
Agent replied · 16 April 2026
Thank you for the amazing review! We are thrilled to hear that Holly provided exceptional service and made your selling process so much easier. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleClaire and the team are amazing! We bought through them. The buying/selling process can be stressful and there are many steps along the way. But Claire and the team were focussed, professional and concentrating on making sure everything was always moving forwards. They handled bumps in the purchase so calmly, understanding all the details and made sure there was regular communication. In my eyes they went above and beyond what was expected. And they had the sellers best interests at heart the whole time and represented the seller perfectly. I'd recommend them to anyone wanting to sell, you'll be in safe and experienced hands, with a team able to support you and handle whatever might come up during the process. And for both sellers and buyers, you can be sure that you are working with a professional and knowledgeable team with Entwistle Green.
Julie · 10 June 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI Met with Lucia today and she was so lovely and helpful. She answered all the questions I had and went above and beyond to show me all the information I required and next steps regarding the property. She is a great asset to the Entwistle Green estate agents company.
Laura · 26 March 2026
Agent replied · 16 April 2026
Thank you for the glowing review! At Entwistle Green, we pride ourselves on having knowledgeable and dedicated agents like Lucia who go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks to Holly and team through a difficult sale always available when you needed it most Thanks
Barry · 16 November 2025
Agent replied · 16 April 2026
"Thank you so much for your kind words! We are thrilled we could help during this challenging sale. Our team is always dedicated to being there for our customers whenever they need us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmy Howarth was an incredible help when purchasing our property, she would be in constant contact to provide updates and when one deal fell through she was very helpful in sending through numerous alternative properties that matched the criteria we had explained we wanted.
Can not thank Amy enough for her help - she goes above and beyond what is expected.
Thanks again Amy
Alex · 12 December 2023
Agent replied · 11 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations
★★★★★ 3/5
GoogleI bought a property that was being managed by EG westhoughton, there were many trips and turns along the way out of their control but at the same time more support could of been provided on completion day with everyone in the chain packed and in vans but there client uncontactable, it took a real push from other agencies to suggest going round to the house to help restart the completion towards the end of the day and prevent completion day collapse. "doing everything they can" did not give me much comfort that my children would not be sleeping at a hotel that night, which incidentally they had too, but this is another story.
Now my real reason for leaving a review.
Tammy, oh my gosh, Tammy. where do i begin, what a worker you have there, brilliant character, very helpful, i almost felt like the paying client even though i wasn't, she was a go between between parties along the whole journey, great phone banter, i do believe Tammy is the reason we did not drop out of the purchase as some communication difficulties with the vendor remained a constant stress for her stuck in the middle. Tammy, i just want to say Thankyou. what a credit to your company and hope you are recognized within it.
kind regards
S. Fisher
Fish · 12 June 2022
Agent replied · 11 June 2024
Hello, I am sorry if you were not happy in your experience with us . We are happy to hear Tammy provided you with an excellent service and I have passed your messages on the regional manager. We'd really appreciate all feed back and if you would like to discuss this further you can do by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIf you are selling a house in Westhoughton, Entwistle Green are the team to do it. Their knowledge of the local area got us an extra £20,000 on our sale compared to valuations of other local competitors.
The service start to finish was exceptional and Tammy, in particular, went above and beyond to ensure that we were supported and the sale was as smooth as it could be for us and our buyers. Claire, Alison and Oliver have also been fantastic and any transition needed on days or or when Tammy was on annual leave was seamless, as the team clearly work very well together.
Boasts of markshares on local community Facebook groups, as competitors do, are not necessary as actions speak for themselves.
Thank you for the bottom of our hearts for what you have done to help our family.PositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 12 June 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave us this great 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Holly , our property had been up for sale since August 2024 , in the middle of February we changed to Entwistle green . Within 5 days our property was sold . It has been a pleasure dealing with them . Fantastic communication and customer service and support . Thanks to all the team .
Andrea · 23 May 2025
★★★★★ 5/5
GoogleFirst class service from initial valuation through to final sale from all the team. Holly Newman in particular always responded to queries and helped us in the final stressful stages of the move. Honourable mention also to Andrew Gutzo our financial advisor.
Barry · 16 March 2026
Agent replied · 16 April 2026
Thank you for your glowing review! We strive to provide top-notch service from start to finish, and we are thrilled that our team, especially Holly and Andrew, made your move a smooth and stress-free experience. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.