Trusted Agent profile Β· Bolton

Entwistle Green Bolton reviews

β˜…β˜…β˜…β˜…β˜… Excellent

160 reviews across 2 platforms

11 Pavilion Square, Westhoughton, Bolton, BL5 3AJ

Entwistle Green's office in Bolton, at 11 Pavilion Square, is rated 4.5 out of 5 across 160 reviews on two platforms, including 159 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.5 / 5

159

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bolton office, from every platform, shown as written. First names only.

5/5

Google

Absolutely amazing service from the team, especially Harley, Tammy and Claire. They sold my house within a few months of it being on the market with them! I had major problems with purplebricks so I was worried that the same would happen again with another Estate Agents however Entwistle Green proved me wrong! Very personable and friendly staff. They go above and beyond for you. The customer service is 10/10. Thank you again to the team at Entwistle Green! :-)

Niamh Β· 12 June 2021

Agent replied Β· 11 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I have bought and sold many houses over the years, this was my first experience of using Entwistle Green Westhoughton. The service received was second to none! Harley was extremely helpful and done whatever she could to ensure the sale went through as quickly and smoothly as possible. they went above and beyond for their customers. I felt they they were always on the case for me and cannot thank them enough. All of them are very polite and friendly. If i was to sell another house i would not use anyone else.PositiveResponsiveness, Professionalism

Cat Β· 10 June 2021

Agent replied Β· 9 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

My experience was great, Holly Newman was incredibly helpful!

Scarlett Β· 16 October 2025

Agent replied Β· 16 April 2026

Thank you so much for your review! We are thrilled to hear that Holly provided exceptional assistance during your experience. We are lucky to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We have dealt with many estate agents over the years & have to say that dealing with Entwistle Green (Westhoughton branch) as a buyer has been great. I must give a special mention to Holly Newman who dealt with our purchase as she has been … More

Sam Β· 5 August 2025

5/5

Google

We have viewed three properties with Lucia and all have been excellent . She is very informative and friendly offering advice on various properties and keeping us updated on other properties to view. Excellent service from Lucia.

Ian Β· 26 March 2026

Agent replied Β· 16 April 2026

Thank you for your review! We are so glad to hear that you have had positive experiences with Lucia. Providing excellent service and helpful advice is always our top priority. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Moved Oct 2020 in middle of Covid so very stressful experience! However Entwistle Green never let this affect their service. We could always get in touch with them whenever we had an issue with our chain. All the team were brilliant. Very professional and helpful. Tammy went above and beyond to help us (and our buyers!) to get the process moving! I would definitely recommend using Entwistle Green, Westhoughton. Thank you all!!PositiveResponsiveness, Quality, Professionalism, Value

Diana Β· 24 August 2021

Agent replied Β· 11 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

The staff cant do enough to help you in Westhoughton branch , and took all the stress out of our sale ,especially Harley who was an absolute star when we where under pressure whilst we were 10,000 miles away in the USA and unable to do anything ,she did all the graft for us so five stars all round Regards from Vinny And Sue St Georges Ave This is the fourth sale that has been done by them and wouldnt use anybody else.....

Vinny Β· 12 June 2020

Agent replied Β· 11 June 2024

Thank you Vinny for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.

5/5

Google

Hi all just like to say that the experience purchasing 54Dicconson Lane was the best thing that happened to me Steve and the team where so professional right from the start viewing the property too handing over the keys πŸ”‘ you couldn't wish for a more dedicated team to take you though all the aspects of purchasing a property thankfully I was in good hands right from the start Once again I can't thank Steve and the team enough. Nigel

Nigel Β· 12 June 2020

Agent replied Β· 11 June 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the Entwistle Green team were once again able to provide their proven, 5* service! Best wishes, Lucy.

5/5

Google

I would like to take this opportunity to Express my experience with Entwistle Green Estate agents in westhauhghton from my first viewing of a property I felt I was dealing with a professional team of people and was made to feel welcome . I noticed that they had spent the time and done their homework on the area as well as the property . Nothing is to much trouble and believe me I have tried there patience from time to time . I have sold a property with them where other company's had failed. And also had the pleasure of purchasing a property through them too . A special thanks to Tammy for all her efforts and hard work and for making both my sale and purchase run smoothly . I would also like to thank the rest of the staff as they all work as a covering team that's why I will continue to do buisnes . Thanks . Eric.

Eric Β· 12 June 2020

Agent replied Β· 11 June 2024

Hi Eric, thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy

5/5

Google

Entwistle Green Westhoughton are very highly recommended. All the team are fab. Tammie kept us up to date all the way through always going that extra mile to help. We used Stephen as our mortgage advisor and he too is highly recommended. We sold our house within days of it going on the market, unfortunately the sale fell through but Tammy couldn't help enough and we sold our house again within 2 days. If we were to ever move again we would definitely be using Entwistle Green again and will be recommending others to do so too. Clare & Sam

Mucky Β· 12 June 2020

Agent replied Β· 11 June 2024

Wonderful to read that you had a fantastic experience with our local Entwistle Green team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.

1/5

Google

Would not recommend, the staff were lovely at first, but the lack of communication, internal errors, and complete mismanagement have caused us unnecessary stress, financial loss, and a huge amount of frustration. Definitely avoid

Matt Β· 16 March 2026

Agent replied Β· 16 April 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Holly and the team were great from start to finish, realistic and knowledgeable about the current market and sold our home in no time. Kept us updated and always made sure we had feedback from any viewings. Highly recommended. Thank you all!

Katie Β· 3 June 2024

Agent replied Β· 11 June 2024

Thank you for taking the time to leave us your recommendation and 5* review Katie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I have used entwistle greens mortgage services quite a few times now but my most recent has made me leave this review , I found their service and help absolutely first class , and the help that Stephen and his team offer is second to none , I can't recommend them highly enough and will definitely use them again would also like to say having used and family used Tammy for buying and selling homes she cannot do enough to help the process go smoothly , all round excellent service with what can be a difficult experience .

Andy Β· 13 June 2019

Agent replied Β· 11 June 2024

Thank you so much Andy for your amazing 5* review. I am delighted to hear your kind words regarding your second to none experience with Stephen, Tammy and our Entwistle Green team. Thank you for your high recommendation and I will of course make sure you fabulous review is passed on to Stephen, Tammy and the team. Best wishes, Lucy.

5/5

Google

We would like to say a huge thank you to the team at Entwistle Green Estate Agents - Westhoughton, in particular Harley. Harley made buying our first home stress free and straight forward. Throughout the whole process Harley kept us up to date and went the extra mile to make things run smoothly as possible. Harley and the team kept a high level of service throughout and I would recommend them to any family and friends.

Kikka Β· 12 June 2020

Agent replied Β· 11 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

1/5

Google

Liars! Cheats! Frauds! Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Sham Β· 13 June 2018

Agent replied Β· 11 June 2024

I really am sorry to read that you were unhappy with the service you received and how you have been left with such a negative impression of the team. I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to raise these issues formally then please email me at review@countrywide.co.uk. Kind regards, Sarah.

5/5

Google

I have recently had an offer accepted on a house and although it's not with Entwistle, I have to say thank you to Tammy for sending me potential properties and being so supportive whenever she called me. If it wasn't for her words of support I probably wouldn't be moving at all! An absolute pleasure to deal with and an asset to the company.

Laura Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations

5/5

Google

We recently bought our first property through Entwistle Green (Westhoughton branch). The whole process was much easier than we anticipated and we were very happy with the service they provided. We mostly dealt with Tammy and she was very helpful and friendly. She kept us in the loop and was very prompt with any queries we had. When Tammy was on leave, the others were very helpful and quick to assist us. Would definitely recommend.

Sophie Β· 13 June 2019

Agent replied Β· 11 June 2024

Thank you Sophie for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Best wishes, Lucy.

5/5

Google

Had a lovely experience speaking with Lucia on the phone, she couldn’t have been any happier to help! Very professional and efficient, lovely asset to the team! Xx

Kate Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for taking the time to leave us this tremendous 5* review.Β Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

There are not enough words to express how wonderful Holly, Rebecca, Amy and the rest of the team are. If you are looking for an estate agent who will go above and beyond to ensure your house move is as stress free as possible, look no further. Sufficed to say things have not been plain sailing, but the ladies at Entwistle Green Westhoughton listened to and dealt with any concerns i had, and there were lots of them. Thank you so much for all your support.

Sharon Β· 24 July 2024

Agent replied Β· 23 August 2024

Many thanks for your fantastic 5* review and thanks for your kind words Sharon. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic team especially Rebecca, so friendly, approachable and always happy to help! Rebecca kept us upto date through every step of the process. We would definitely recommend this branch for anyone buying or selling a property.

Nicola Β· 11 March 2024

Agent replied Β· 9 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation Nicola Abbey. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent customer service especially from Lucia Singleton. Very friendly , informative and helpful. I look forward to more viewings to find my perfect home.

Natalie Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you so much for your kind words and great review! We're thrilled to hear that Lucia provided you with excellent customer service and made your home search enjoyable. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Had fantastic service at Entwistle Green, couldn’t recommend them enough! I spoke with Holly Newman and she was amazing, very professional. Thankyou so much.

Saskia Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

Unprofessional dealing with Claire wright, unhelpful and not responding to us won’t be dealing with her in the future or using this company

Dal Β· 16 March 2026

Agent replied Β· 16 April 2026

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@Connellsgroup.co.uk as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I've recently been looking at properties and spoke with Lucia. She has been very informative about the properties they represent. I'm very happy.

Ricardo Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for your kind words, we're thrilled to hear that Lucia was able to provide you with all the information you needed. We strive to deliver exceptional service and we're glad to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Entwistle Green's Google reviews

Questions about Entwistle Green Bolton

How many reviews does Entwistle Green Bolton have?

Entwistle Green's Bolton office has 160 reviews across two platforms: 159 on Google, 1 on Yell.

What is Entwistle Green Bolton's rating?

Entwistle Green Bolton is rated 4.5 out of 5 across all 160 reviews, and 4.5 out of 5 on Google from 159 reviews.

Has Entwistle Green won any awards?

Yes. In The Trusted Agent 2026 awards: Entwistle Green, Bolton won Trusted Agent.

Where is Entwistle Green's Bolton office?

Entwistle Green Bolton, 11 Pavilion Square, Westhoughton, Bolton, BL5 3AJ.

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