Trusted Agent profile · Bolton
★★★★★
264 reviews across 1 platform
Lever Park Avenue, Horwich, Bolton, BL6 7LQ
Eccleston Homes's office in Bolton, at Lever Park Avenue, is rated 4.4 out of 5 across 264 reviews on 1 platform.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Customer Service!
Dawn at Holland House Farm has been extremely helpful all the way through our process.We have left a deposit on a plot and are awaiting the build to be finished so I cannot give a review on the finish of the plot, but the customer service has been exceptional so far, thank you.
5/5
TrustpilotRosie is nice & helpful
Rosie is nice & helpful, her suggestion & information is useful to us. I am happy to meet her and satisfaction for the viewing.
Good morning AnnaThank you for your recent 5* review and the compliments that you've made regarding the service from Rosie.We'll certainly pass your comments on.RegardsEccleston Homes
5/5
TrustpilotHad a nice visit to the site in Hyde…
Had a nice visit to the site in Hyde and Dawn was lovely and not a pushy sales person which I’ve found at other places. I’ve only left 4 star for now as I’m awaiting a response to an email ;) (It was only 2 days ago though)
Thank You Liz ******************Hello LizWe hope that you're well.Thank you for your recent review and your kind comments regarding your visit to our sales centre and your experience with our Sales Consultant Dawn.We'll certainly pass these comments on.We can see on the system that Dawn has responded quickly to you regarding your initial enquiry and in confirming your appointment, with both a telephone and email follow up, once you had completed your viewing. The sales centre is closed on Tuesday and Wednesday, so we apologise for the delay in a response, but we can see that Dawn has called you in response to your email and we hope that she has been able to fully answer any questions you had.Hopefully you could now illuminate that fifth star :)Have a good weekend.RegardsEccleston Homes
5/5
TrustpilotVery professional and friendly
Very professional and friendly. I wish you the best in your business because you deserve it 👏
Good Morning Martin Thank you for your 5* review of your visit to us. We always strive to provide our customers with a professional and informative experience. Have a good weekend. Kind regards Eccleston Homes
4/5
TrustpilotWe are first-time buyers looking for a…
We are first-time buyers looking for a spacious, high-quality home with a warranty, which naturally led us to consider new builds. After visiting several developments around Manchester, we came across Eccleston and felt it was what we were looking for.
Hello Aladdin Thank you for your recent review regarding the service that you have received from Rosie. We know that Rosie will be looking forward to working with you during your new home purchase and we look forward to welcoming you into your new home in the future. Kind regards Eccleston Homes
5/5
TrustpilotYvonne was very welcoming and helpful
Yvonne was very welcoming and helpful. The show homes are very well presented and the quality impressive.After viewing the show properties, she answered questions re the house build, I.e traditional as opposed to timber frame.We talked thru the purchase process and Yvonne indicated properties which we both felt would be particularly well suited to me.She talked thru the purchase process and explained the next release stage. I was then invited to keep in touch and said that she would keep me up to date, confirming my contact number and email.I have been studying the literature supplied and will be in touch with a couple of questions in the very near future.Many thanks for a great visit Margaret
5/5
TrustpilotAnn was extremely helpful and answered…
Ann was extremely helpful and answered my very many questions.
Good eveningThank you for your recent 5* review of the service you've received from our Sales Consultant, Anne.We'll pass your comments on to Anne, which I'm sure she will appreciate.RegardsEccleston Homes
5/5
TrustpilotAbsolutely brilliant service from Chris…
Absolutely brilliant service from Chris and the team as the Garrett Mannor development in Worsley. She made everything so simple and easy and we were guided to the appropriate people for all mortgage advice. We love our home and the aftercare team have truly been a pleasure to deal with
Hello PhilipThank you for your recent 5* review. We really appreciate you taking the time to provide us with this feedback. We'll certainly pass on your kind comments to all involved and it's great to hear that you're happy in your new Eccleston home at Garrett Manor. Kind regardsEccleston Homes
5/5
TrustpilotYvonnes kindness and unconditional…
Yvonnes kindness and unconditional assistance with assisting us with our needs. The show house in St. Helens is finished to a high standard and worth a visit. We visited a couple of times, and loved Yvonne and her colleagues hospitality and patience.
Good Morning NadimThank you for taking time to leave a wonderful review regarding the service you've received from Yvonne. Yvonne is over the moon with your kind words.We hope to see you again soon.Have a lovely day.RegardsEccleston Homes
5/5
TrustpilotVisited Eccleston Homes
Visited Eccleston Homes. It was a great experience. Carole Is very friendly and very knowledgeable about the houses.
Good Morning Thank you for your recent 5* review of your experience with our Sales Consultant, Carole. We've passed your kind comments on. Kind regards Eccleston Homes
5/5
TrustpilotDawn has been so helpful
Dawn has been so helpful. All the plots we want are sold/reserved at Christy brow but we’ve been hounding her with questions in the hope one will become available. She’s been great keeping us in the loop. Touch wood we get a willeston!
Hello NatalieThank you for your recent 5* review regarding your experience with our Sales Consultant, Dawn, at our Christy Brow development. We've passed your comments on.We're sure that dawn will continue to be in touch regarding your intended purchase and please feel free to keep hounding her! :)RegardsEccleston Homes
5/5
TrustpilotSilk Rose Place
We've reserved a plot on Silk Rose Place thanks to Amy. Our house sale and original purchase fell through due to lockdown issues with our buyer but Amy helped us to secure another using the part exchange scheme. That worked really well for us and takes out all the stress. She's been fantastic throughout.
Hello AndrewThank you for your review of our Silk Rose Place development, we'll pass this on to Amy. We're pleased that you've found our Part Exchange scheme useful and it will certainly make the whole buying process much easier. Thanks again and we look forward to welcoming you into your new Eccleston Home
1/5
TrustpilotTerrible builder Eccleston homes
NEVER EVER buy a rendered house from Eccleston homes, it was done in the rain, the company they use has suddenly had a CCJ against it and re opened another company, Eccleston homes promised to fix it and one man and a ladder turned up, he hand sanded it then painted it with colour enhancement paint so now it’s worse than it was originally was, I only moved in June 21, sales are amazing especially Chris but they have no real after care and takes months to get jobs done inside and out and have now said for me to go through NHBC resolution as they said they will not fix it, it is shocking and there are other houses that are rendered are having same issues, cracked, bumpy and discoloured render after less than 6 months old, they just ignore all the problems, Ive had builders swear and shout at me because they are breaking the site opening times and they got told off the site I reported them, only yesterday they did the drive and it’s all over my garage door, got holes in it and tarmac half finished, just everything rushed and poor quality, always buy from a 5 star builder, Eccleston homes will never be that. It’s upsetting as it should be a nice experience, instead it’s been truly awful.
5/5
TrustpilotToday we viewed two of the Eccleston…
Today we viewed two of the Eccleston Homes sites, with our experience from start to finish being excellent. Both Marcus and Anne have been extremely helpful in aiding us with our decisions, as well as options whilst ensuring we had all the information we needed to make an informed decision, with nothing too much trouble. We therefore could not recommend these enough.
Hello RachelWe hope that you're well.Thank you for your recent review regarding the service you've received from both Anne and Marcus on our developments.We know that they'll be pleased to have been able to help you with your new home hunting.Kind regardsEccleston Homes
5/5
TrustpilotPurchasing our new home
Martin Coan has been very helpful and informative throughout our journey with buying our new home, we have been kept in the loop with all relevant information and he is a great guy to deal with.
Hello MaisieThank you for taking the time to leave your recent 5* review and for your kind comments regarding the service that you're receiving from our Sales Consultant, Martin.We'll pass these on and we know that he'll be looking forward to continuing to work with you on your purchase and to welcoming you in to your new home.RegardsEccleston Homes
5/5
TrustpilotThanks Dawn for your help
Thanks Dawn for your help. Answered all our questions and offered good solutions to our issues.
Good MorningThank you for taking the time to leave your recent 5* review. It's appreciated.We'll pass this on to Dawn and we know she'll be pleased to have been able to help you.RegardsEccleston Homes
1/5
TrustpilotFamily dream ruined
Family dream ruinedWe got our home and was so excited to move in. The moment we walked through the door we wanted to walk out.The build was so poor and looked like it was built with the left over damaged materials you would find in a skip that was not fit for purpose. Everything in the home needs adjusting or replacing.Here’s a list so you can understand our experience.Front door had cracks in the welds and also didn’t shut properly.Beads missing out the window.All woodwork bowed at the porch.Dripping paint all through the house. Scratches everywhere and in every room.Brickwork Sloped on extension.Brick work all around garden wall wasn’t mortared correctly and was not level.Bath is to short.Shower doesn’t work correctly and leaks on the floor. Spot lights through out the house not in line and half sunk.Multipul kitchen issues, scratched doors, marked granite worktops, dints in appliances. 1 plug for the whole kitchen.Back door as holes in bottom. Window frames crackedSockets not in line and out of square.Window sachets don’t open correctly.Back garden should have been levelled with soil but half the building site in packed in it.Drainage covers all out of square and all different levels.Silicon around the house looks like it’s been done by a 2 year old. Window boards cut short and patched up.Inch think silicon around out side window. Security lights only work when kitchen lights are on.Kitchen was out of square meaning my new tile floor has to be lifted in place.Bowed was over stairs which need ripping out and re doing.Doors didn’t fit correctly.Soffit’s don’t fit correctly in places.Leaking gutters Plus I’m sure I’ve missed plenty of the list. Please rethink before purchasing a new home from this company.The builder are very poor and they say they will fix all the issues, they plan stuff in and still nothing happens.I had the director round who said this wasn’t acceptable he couldn’t apologise enough for the state of the house. We discussed compensation and now hind behind his emails and quote the building policy and thinks they haven’t done anything wrong. There offer is £250 as a good will gesture after months of stress. We moved in on the 19/11/21 and all this still need completing still.Some little work has been done but they have been out to repair stuff and even made it worse or can fix it on the day and it needs re booking in again. Anyway just thought I’d share our experience after purchasing from Eccelston homes so your dreams of a nice family home hasn’t been ruined like ours.
5/5
TrustpilotGarrett Manor, Eccleston Homes
Garrett Manor, Eccleston HomesThe Hartford floor plan we bought, thank you Eccleston Homes designer build something different from the new homes market, we appreciated this floor plan with Velux windows and extra space and light to living room compare to others builder.At first contact Christine with her helps and advise us to choosing location between Garrett Manor or Christy Brow, Reserved my house since 2021 Jan. I moved in Garrett Estate on 2022 March Customer Service Miss Bee she friendly and responsive quickly solving all my issues.After living in my house for one and half years it shows Eccleston Homes built quality. I write my comments today to reviews my purchased experience with Eccleston Homes over past two years.I’m total satisfaction with their staffs service and will recommend to my friends.
Good MorningThank you for your recent 5* review and your kind words regarding your experiences with both Christine and Bee. We'll pass your comments on to them.We're really pleased that you love your Eccleston Home so much and that you're happy with our continued service.Kind RegardsEccleston Homes
5/5
TrustpilotA worthwhile viewing
It was great to see the properties in person rather than just browsing pictures and Yvonne was the perfect mix of letting us have time on our own and being there to answer questions.
Hello DeanWe hope you're well.Thank you for taking the time to leave your recent 5* review of the service that you have received from our Sales Consultant, Yvonne. We're really pleased that you found the service helpful and we'll certainly pass your comments on.Kind regardsEccleston Homes
5/5
TrustpilotSo far so great! …
Rosie and Marcus have been so helpful from the start of my journey with Eccleston Homes. They have accommodated my requests and sort out answers when I’ve asked. Rosie has arranged viewing when I asked and both have been very Friendly and helpful. I hope the journey continues as smoothly when sale goes through. I’m looking forward to moving in hopefully soon.
Good Morning LoraineThank you for leaving your recent feedback regarding the service you're receiving from both Rosie and Marcus. We know that they both look forward to welcoming you into your new home very soon.RegardsEccleston Homes
5/5
TrustpilotLords Fold site manager Dave
Lords Fold site has had its ups and downs, but ever since Dave (the new site manager) has taken over in January 2023, the site now feels like it’s being managed to a high standard, it feels and looks like a building site, with plenty of trades doing their business. As for Dave himself, he is very accommodating, always happy to chat and update you with progress to date, I personally have found Dave to go beyond what’s expected, leaving me with positive vibes on the progress of my new home. Well done Dave, keep up the good work.Regards, Andy.
Good Afternoon AndyWe hope that you and your family are well.Thank you for your recent 5* review regarding the service that you're receiving from our development based Construction Manager, Dave.We've passed on your kind comments and and Dave is pleased that he's making a difference. Thanks again.RegardsEccleston Homes
5/5
TrustpilotMany thanks to Eccleston Homes…
Many thanks to Eccleston Homes especially Chris and the showhome staff. I've had a brilliant experience buying my house. All my snags have been sorted with the excellent help from Bee the Customer Care Coordinator. I'm very happy. All good.
Hello GaryThank you for your recent 5* review.We'll be sure to pass your comments on to the team, which we're sure they'll appreciate.We're very pleased that you're happy in your new home.RegardsEccleston Homes
5/5
TrustpilotDelighted so far..
We're still at the stage of regularly driving by Scholars Place - and checking out how the construction is going...so can't yet comment on finish or after sales service, but, up to now, Eccleston Homes have been a great company to deal with - our contact being Martin. He is really friendly and approachable, seemed genuinely pleased for us when we got the plot we wanted after problems with our initial sale falling through and there is no 'hard sell'. We have been really impressed so far, and are looking forward to our new house being completed in a couple of months.
Good Morning MarkWe hope that you're well.Thank you for taking the time to leave your recent 5* review regarding your experience to date, with our Sales Consultant, Martin.We're pleased that you've been able to leave such positive comments and we're looking forward to welcoming you into your new home soon.RegardsEccleston Homes
5/5
TrustpilotAmazing company
Amazing still in the process but very easy to deal with stress free always on hand for advice or anything at all dawn you have been just amazing always reply straight away to any messages or emails always helpful such a lovely lady Thankyou for making my journey easy and stress free you truly have, would definitely recommend this company A****
Good Morning LouiseThank you for your recent 5* review and for taking the time to provide such lovely feedback. We all really appreciate your comments and look forward to welcoming you into your new home soon.RegardsEccleston Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Eccleston Homes's Bolton office has 264 reviews across 1 platform: 264 on Trustpilot (across the whole business).
Eccleston Homes Bolton is rated 4.4 out of 5 across all 264 reviews.
Eccleston Homes Bolton, Lever Park Avenue, Horwich, Bolton, BL6 7LQ.
