Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGarrett Manor
From the reservation process the customer service by Chris and Dawn has been exemplary, they have kept us up to date with our purchase and answer any queries in a timely manner. We do have quite a few minor snags, nothing major and can be easily fixed, the customer service team and site manager Matt have been extremely helpful.We absolutely love our new home 🏡
Paul · 28 January 2022
Agent replied · 10 June 2024
Hello LisaWe hope that you're staying safe and keeping well.Thank you for your recent 5* review regarding your new home purchase at our Garrett Manor development and thank you for the kind words regarding the service that you have received from our site based team. We'll be sure to pass those on.We hope you continue to enjoy your new Eccleston Home and you know where we are if you need us.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotEccleston Homes have been amazing…
Eccleston Homes have been amazing through the whole process of us buying our new home. They supported us when things kept falling through with the sale of our previous home. Anne Newman in the sales office at Viscount Greent deserves an extra special mention and a huge thank you for working tirelessly on our behalf. Through the whole process she worked so hard chasing the chain through to completion. She is both a professional and warm person who always has a smile for everyone. The new house is beautiful and I'm sure we are going to be very happy here.
Norris · 8 August 2024
Agent replied · 24 August 2024
Good afternoonThank you for your kind words in your recent 5* review.We know you had a a bit of a time of it with your chain and that Anne did all she could you help you through that. We know that Anne will just say, all part of the job, but thank you for your appreciation.We're please that we eventually worked through those chain issues and hope that you're all settling in well to your new home.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotGreat customer service!
Great service from Dawn & Chris at Garrett Manor. I recently reserved a plot and found the process to be well explained, efficient and professional.Dawn has been particularly helpful, she is always willing to answer questions and she is knowledgeable about the whole experience of purchasing a new build property. I would recommend Eccleston Homes to anyone looking to purchase a new build.
Emma · 4 April 2022
Agent replied · 10 June 2024
Hello EmmaWe hope that you're keeping well.Thank you for your 5* review and your positive comments regarding the service you're receiving from Dawn and Chris at Garrett Manor.We're really pleased that you've found the service helpful.We know that both Dawn and Chris are pleased with your review and they're looking forward to working with you on your purchase and welcoming you into your new home in the future.Kind regards Eccleston Homes
★★★★★ 4/5
TrustpilotA Quality Home & Easy Sales Process
I've waited until we moved into our new home before writing this review.
GEORGE · 1 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave a detailed review and for choosing an Eccleston home.
We're delighted to hear that your experience with Rebecca was positive and that the part exchange process helped make your move less stressful. It's also great to know you were pleased with the range of choices available and that you're happy with the quality and appearance of your new home.
We appreciate your suggestion about providing computer-generated visualisations of the different options available. Feedback like this is invaluable and will be shared with the team as we continually look for ways to improve the customer experience. Where we are able to, we will always recommend that you visit show homes on other Eccleston Homes development, where you're able to see the fixtures and fittings available.
We're sorry to hear that you feel that communication wasn't as smooth as it should have been around the time of your completion. Rosie stepped in at very short notice when another member of the sales team was unexpectedly off sick, taking over responsibility for a particularly busy development. While we worked hard to maintain continuity, we're sorry that you feel there was a disruption in communication during this period, although we're not aware of any specific problems that you encountered.
We're pleased to hear that the few snagging items you've identified are being addressed and that our Site Manager has demonstrated a commitment to resolving them promptly. We're extremely proud that Jake has recently won an NHBC Pride in the Job award for his work on the development.
Finally, thank you for your comments regarding the external items such as the door number, bins and rear turfing. We appreciate that these finishing touches are important, and we'll ensure your feedback is shared with the relevant teams for consideration. We would add that our standard specification of items included in the purchase is already at a high level, and far outstrips other developers in the area.
We hope you enjoy many happy years in your new home, and thank you again for your feedback.
Kind regards
Eccleston Homes
★★★★★ 5/5
TrustpilotFirst time buyers looking at lots of…
First time buyers looking at lots of different houses. Phil made us feel so comfortable & at ease. He really went above and beyond in every aspect! Cant recommend enough.
Lewis · 21 July 2024
Agent replied · 24 August 2024
Hello LewisThank you for your recent 5* review.We're pleased that Phil was able to impress you with his service and we'll certainly pass your comments on to him.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service! Thank you to Marcus and Yvonne, who have been fantastic - very informative and really appreciate their support and guidance in finding me the perfect first home. I would highly recommend!
JH · 1 May 2024
Agent replied · 10 June 2024
Good MorningThank you for your recent 5* review. We're really pleased that both Yvonne and Marcus have been able to help you so far and we know they'll continue to assist you on the rest of your home buying journey.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotThe sales are very passionate even…
The sales are very passionate even though we are just students.
Antonio · 18 June 2026
Agent replied · 24 September 2026
Thank you for your lovely review.
We're delighted to hear that our sales team made you feel valued and supported throughout your experience. We believe every customer deserves the same level of care and attention, and it's wonderful to know that this came across.
We really appreciate your feedback and wish you all the very best.
Kind regards
Eccleston Homes
★★★★★ 5/5
TrustpilotDawn was very accommodating and…
Dawn was very accommodating and enthusiastic. Gave good honest advice and offered additional support and recommendations for a financial advisor.
Will · 18 November 2024
Agent replied · 24 December 2024
Hello WillThank you for your recent 5* review and the service that you received from Dawn.Please let us know if there is anything more that we can assist you with.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotWelcoming friendly staff
Welcoming friendly staff. Informative and great customer service.
Sarah · 4 July 2026
Agent replied · 24 September 2026
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our team welcoming, friendly and informative, and that you received great customer service. Providing a positive experience from the moment you visit us is something we really value, so it's fantastic to know this was reflected in your experience.
We truly appreciate your kind feedback.
Kind regards
Eccleston Homes
★★★★★ 5/5
Trustpilot5* development run by the fabulous Dawn!
Dawn is super helpful and knowledgeable. She is patient and takes time to make sure you have all the information you need. The development is gorgeous, and the houses are very high spec.
Hellen · 5 April 2024
Agent replied · 10 June 2024
Good Morning HellenThank you for your recent 5* review regarding the service that you've received from our Sales Consultant, Dawn and the compliments regarding the development and our new homes.We'll certainly pass your comments on to Dawn.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotNew House Farm
Phil was very professional and extremely helpful. He was able to answer all our enquiries quickly and efficiently. His help and assistance was really appreciatedTanya and Kevin
Tanya · 22 July 2024
Agent replied · 24 August 2024
Hello Tanya & KevinThank you for your recent 5* review regarding the service you've received from Phil.We'll be sure to pass this on.Enjoy your weekend.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotWent to visit the site after driving in…
Went to visit the site after driving in the area. the sales lady Rosie was so helpful eventhough they didn't have any 5 beds, she provided lots of information and I would definitely look into buying an eccleston home in the future as their houses are stunning and the location was beautiful.
Noreen · 31 October 2022
Agent replied · 10 June 2024
Hello NoreenThank you for your 5* review and your kind comments regarding the service you received from our Sales Consultant, Rosie. We'll pass these on to Rosie, who we know will be really pleased.Our Willaston show home opens in the next few weeks, so please feel free to pop down and have a look.We wish you well with your home search and fingers crossed we see you again at some point in the future.Kind regardsEccleston Homes
★★★★★ 4/5
TrustpilotAgent was friendly and informative
Alan · 16 May 2025
Agent replied · 7 June 2026
Hello Alan
Thank you for your recent review.
Have a good day.
Regards
Eccleston Homes
★★★★★ 5/5
TrustpilotLooking at a purchase
Hi My wife and I visited your Lords fold site in Rainford today and were most impressed with the hospitality given and the quality of your homes on offer. We are looking to purchase a detached house when they become available and have left our details with Yvonne, the sales representative. Thank you Steve and Karen
Stephen · 6 March 2022
Agent replied · 10 June 2024
Hello StephenWe hope you're staying well.Thank you for your review and the comments you have made regarding the service you received from Yvonne at our Lords Fold development. We'll gladly pass these on.We're pleased that you like the properties at the development and look forward to hopefully seeing you again soon.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotImpressed with the build and the staff
We were very impressed with the quality of the show homes and the build in general.Martin was extremely polite and knowledgeable and most helpful answering our questions and giving guidance.We would certainly purchase an Eccleston Home and wish we had gone down this route several months ago instead of looking in the privately owned sector.
Cristine · 1 April 2022
Agent replied · 10 June 2024
Hello CristineThank you for your recent 5* review and your positive comments regarding your experience with us, together with the service that you have received from our Sales Consultant, Martin. We know that he'll be pleased with your comments.Kind regardsEccleston Homes
★★★★★ 1/5
TrustpilotDREADFUL
Having been asked to leave a review back in May 2022, I feel it is my duty to leave another. Being in the service industry myself I don't fully support social review pages as many of them are misleading and dishonest, this review is whole heartedly HONEST........ In the early stages, the Sales Director and his team were excellent, lovely people! At this stage there were early signs that their hands were tied from powers above, not being able to fully satisfy their customers. The house I wished to purchase was a dream home and to secure the property I had to exchange contracts for a much earlier completion date than wished for, or I could lose the sale, I agreed and we completed much earlier than wished. Once contacts were signed, between exchange and completion service started to become compromised. The original site manager was extremely unprofessional and rude. My new home was used as a site office, staff canteen, all my new toilets were being used by site staff leaving raw faeces and urine on all toilets. On 1st August 2022 I completed, EH received over half a million pounds. I relocated with two children with overnight bags to a local hotel whilst we had a few days to install extras which EH would not help accommodate. Nearly five months later my children and I are still living in the same hotel room with very little belongings. We arranged for a professional snagging report to be carried out on the property, we asked EH if they could come before completion. They said 'no'. With over 200 items on the snagging list, these varied from seriously dangerous health and safety issues, construction and build issues and aesthetics. Five months later we are still living in the same hotel room waiting for these to be rectified and our home is not habitable as there are critical safety issues which remain unresolved as well as many more items. I have never experienced anything like this. The details are endless, too much to list in such a review. Their method in satisfying their customers is somewhat dumbfounded 'save pennies, incur pounds', to give a small example; repainting of internal door frames, instructions were.... to paint only the front and back, not the middle. The only word that best describes their service is 'spiteful'. One of their Construction Directors last said to me ' we don't think you're a cow bag', not really understanding this type of vocabulary, I presume this is of an insulting nature and arises it would seem because I have the audacity to request that works be undertaken to a professional standard. To date, we haven't received any financial support from EH. No personal communication from the owners of the company has been made, you would have thought they would have made every attempt to complete our home as a matter of urgency and been personable during this debacle. Instead, they are trying to force us to move into our home for Christmas to live on unlevel concrete floors, surrounded with silica dust with a son whom has a severe health condition. Unfortunately, my patience has run thin and my family and I are suffering. We have had no other option to turn to the law, to seek protection for my family. I'm finding it challenging to provide for my children as best possible and we need a home. Whilst EH have all of our monies we are destitute. This review is an act of kindness. I have recently seen another snagging video of an EH property, it was that disturbing it brought me to tears and I couldn't continue to watch. Please, please, please if you wish to purchase a EH property ensure you thoroughly inspect the build quality before completing, I wouldn't wish for any other family to experience the stress and anxiety we have, it's been and still is unbearable. I do hope over the festive period the owners of EH take time to reflect on their company ethos, try to find some kindness, whilst enjoying their family Christmas in their homes. Nina Hallam
Nina · 22 December 2022
★★★★★ 5/5
TrustpilotWelcoming and knowledgeable
Warm and welcoming. Patient and knowledgeable. Always quick to respond to questions and made us feel confident and safe within the process.
Claire · 20 February 2026
Agent replied · 7 June 2026
Good Morning Claire
Thanks for your review.
Positive praise all round.
Thanks again
Kind regards
Eccleston Homes
★★★★★ 5/5
TrustpilotRosie was so helpful and fully…
Rosie was so helpful and fully explained the process to us. She was very attentive both listening to and answering our questions.
Nichola · 13 August 2024
Agent replied · 24 August 2024
Hello NicholaThank you for your recent review and the kind comments regarding your experience on your visit to our show home with our Sales Consultant, Rosie.We're pleased Rosie was able to assist you and we'll pass your comments on.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotRosie was so helpful showing us round…
Rosie was so helpful showing us round the property and gave us useful information. She was busy with but still gave us her time.
Joanne · 18 August 2025
★★★★★ 5/5
TrustpilotThe staff was amazing giving us and very helpful
The staff was amazing giving us guidance to the property. The property was presented well and ticked all the boxes for storage that I was looking for. It’s was darker inside than we liked and the court yard would require attention with the weeds
Haydn · 1 July 2025
Agent replied · 7 June 2026
Good Morning
Thank you for your recent review regarding your experience on your visit to our development.
We've passed to comments on to our Sales Consultant.
Kind regards
Eccleston Homes
★★★★★ 5/5
TrustpilotGreat Customer Service!
Dawn at Holland House Farm has been extremely helpful all the way through our process.We have left a deposit on a plot and are awaiting the build to be finished so I cannot give a review on the finish of the plot, but the customer service has been exceptional so far, thank you.
Jamie · 22 July 2024
★★★★★ 5/5
TrustpilotRosie is nice & helpful
Rosie is nice & helpful, her suggestion & information is useful to us. I am happy to meet her and satisfaction for the viewing.
Anna · 21 May 2024
Agent replied · 9 June 2024
Good morning AnnaThank you for your recent 5* review and the compliments that you've made regarding the service from Rosie.We'll certainly pass your comments on.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotHad a nice visit to the site in Hyde…
Had a nice visit to the site in Hyde and Dawn was lovely and not a pushy sales person which I’ve found at other places. I’ve only left 4 star for now as I’m awaiting a response to an email ;) (It was only 2 days ago though)
Liz · 22 July 2022
Agent replied · 10 June 2024
Thank You Liz ******************Hello LizWe hope that you're well.Thank you for your recent review and your kind comments regarding your visit to our sales centre and your experience with our Sales Consultant Dawn.We'll certainly pass these comments on.We can see on the system that Dawn has responded quickly to you regarding your initial enquiry and in confirming your appointment, with both a telephone and email follow up, once you had completed your viewing. The sales centre is closed on Tuesday and Wednesday, so we apologise for the delay in a response, but we can see that Dawn has called you in response to your email and we hope that she has been able to fully answer any questions you had.Hopefully you could now illuminate that fifth star :)Have a good weekend.RegardsEccleston Homes
★★★★★ 5/5
TrustpilotVery professional and friendly
Very professional and friendly. I wish you the best in your business because you deserve it 👏
Martin · 1 March 2026
Agent replied · 7 June 2026
Good Morning Martin
Thank you for your 5* review of your visit to us. We always strive to provide our customers with a professional and informative experience.
Have a good weekend.
Kind regards
Eccleston Homes
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