Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

Proud to belong

Had such an excellent experience from start to finish with our lovely Esna at strata belong. We also had the pleasure of working with Charlotte at 360 during our process too. We cannot thank thank them enough for all the amazing help we have received during our buying process. Finally after what feels like forever, we made it in our new home and what an amazing home it is! Thanks to bob too and some work men on site who also popped in to make themselves known. Everyone is so kind helpful and cheerful on our beautiful belong site in Derbyshire. The Buttery’s at no 14. :)

Lucy · 2 November 2019

★★★★★ 1/5

Trustpilot

Living on an unfinished estate

Living on an unfinished estate, Strata have vanished. Have had 3 slow punctures since moving onto the Strata Elegance estate. The main road throughout the estate is unfinished and potholes are further appearing, an unfinished community centre and a green that’s weeds as they didn’t seed. No updates, when will it end? Who knows!

Stephanie · 20 September 2023

★★★★★ 1/5

Trustpilot

Terrible communication 👎🏻

We moved in our home in June 2019 and have had issues with radiators which they attempted to fix but still don't work. When you call their office everyone just seems to pass the buck because there is never anyone available to deal with your issue. Currently we have a hole on our landing outside my daughters bedroom because thats where they ripped the carpet to fix the unworking radiators...and several attempts to get someone to speak to us to resolve the issue has been unfruitful. No emai , no letter , no phone call just nothing ... this is totally unacceptable. On top of everything they neec to fix the ceiling which they drilled and looks ghastly but we’ve had no correspondence from them . No i dont know if we can possibly seek legal advice and if so how do we go about it? Please help. We are very unhappy and unsafe in our Home.

HUNDA · 11 October 2019

★★★★★ 5/5

Trustpilot

Fabulous.

Fabulous.Your sales lady Charlotte Corah is excellent & a credit to you, enjoying the whole process so far & cannot wait to move in!Love the updates & the Homeowner book is a fabulous idea 👍🙌👌

Jodie · 19 October 2017

★★★★★ 5/5

Trustpilot

I moved onto the Ambition 2 site in…

I moved onto the Ambition 2 site in Seacroft in June and have had an excellent experience during both the building and aftercare period. Given I am a first time buyer both the teams in the Sales office as well as the on-site team Craig and Simon have been more than accomodating from day 1 and have taken a lot of the stress of the initial move away.Would definitley reccomend to anyone looking to buy a house especially any 1st time buyers!

Tom · 25 September 2019

★★★★★ 1/5

Trustpilot

Exceptionally poor aftercare and zero…

Exceptionally poor aftercare and zero maintenance of the grounds after 18 months of waiting and looks shoddy and very untidy. Strata then claim certain areas are non communal areas when the lease hold plans state they are. Poor build quality of certain areas and its all minimum build quality. 173 snagging issues since we moved in speaks volumes for they way these properties are thrown up and the customer is left with a nightmare 1st year of constant appointments and lost income due to days off waiting for workman to put right issues that should never have occurred if they hadn't rushed the build. They break there own lease plan agreement too to suit themselves,

Debs · 24 September 2019

★★★★★ 5/5

Trustpilot

Jeff is amazing always very willing and…

Jeff is amazing always very willing and helpful should be at least 20 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Rorye · 3 November 2022

★★★★★ 4/5

Trustpilot

Worth the wait!

We have had a rocky journey with Strata, going through 3 different sales reps and 4-5 different move in dates had made the first year of being with Strata rather stressful! The last 7 months were still a little up and down however since Tami had come into the picture our Strata journey has become much smoother! She has been a breath of fresh air and has given us much better customer service than we had before.17 months later we are moved in and it has been worth the wait!Tami has always been super helpful and is always good at keeping us updated and 'in the loop' with everything especially now we have moved into our new home.The contractors have been really good at sorting any snagging issues too! If anything needs sorting they always come to sort it as soon as possible!Since we have moved into our new home everything has been really great, the quality of the build has been fantastic and we have had minimal snagging issues.The only thing I was disappointed with has been the emergency customer service number though as the lady wasn't very helpful at all.

Soraya · 22 July 2019

★★★★★ 1/5

Trustpilot

Sold a dream, living a nightmare

Strata apparently pride themselves as being a 5star builder however this is not the service we have received. We purchased a house in June last year - The house we chose had previously been reserved so all the extras were already in. The sales girl on site - Karen - was amazing she really helpful, she made the process like buying from a friend. Then the home demo day came and we met the onsite guys who walked us through the new home and we started to see snags on that first day. Damaged to a kitchen plinth, mark on the carpet, damage to the bath. All of which we were told ‘don’t worry we will sort it’. Then moving day came and went, the first 4 weeks you’re told to start collating any snags and put it to the on-site guys for them to deal with in the first 8 weeks... we did... nothing got done. You then get handed over to customer care. You think great one person, one point of contact. Fab! Now in an ideal world this would be great however this one person does not answer the phone, does not reply to emails, does not chase stuff up. Our snagging list 2 months into living here had over 50points... this then increased when we had a leak on Christmas Eve and were told that the water tank had been fitted incorrectly. 3 times since moving in we have had to have the emergency plumbers out because each time it’s been ‘fixed’ somethings been missed. We have been in our ‘dream home’ for 10 months now and we are still waiting to have the kitchen fixed... we still need 10... yes 10... windows replacing because every single one of them is damaged from when they just didn’t take care to clean them to get the paint off. We are still waiting for the snagging on the outside of the house to be fixed... we don’t need to be here to get that done! I have wasted holiday days because strata have booked people in to come fix things and then they just haven’t turned up and no one rings you to find out why. I have sent countless emails to people who don’t reply. At. All! I have worked in customer service for over 12 years and you do not offer good customer service. IF this had been any other product I had bought I would have took it back and asked for a refund. I have no faith in the stuff on the snagging list yet to be completed getting completed. I am fed up of having people out to fix stuff only to have to get them out again because the standard is shocking! You are a 5 star builder or so you claim! 10 months is not a reasonable amount of time to be waiting for a new plinth to be fitted in the kitchen that’s been cracked since before we moved in, Or to wait for a missing shelf that has ‘been on order since you moved in’ We didn’t want to write a review on here! But after emailing and ringing your office all week to get answers and you don’t reply I have finally got to the end of my tether! Hopefully you will read this and see how upset I am and how much I hate my ‘forever home’ because of your shoddy work and extremely poor customer service.

Toni · 11 July 2019

★★★★★ 5/5

Trustpilot

Value for money

We recently moved to the 4 bedroom property and we are really happy with their facilities and amenities. Strata giving best services with very reasonable and affordable price as compare to market rate. My many friends who came to see my house also purchased house with strata and we are also interested in new project which will start in 6-8months. Value for money Thank you.

Bhavesh · 10 September 2022

★★★★★ 5/5

Trustpilot

Rythym site plot 92

Rythym plot 92 . Within our 2 years of moving in . Needed some snags doing within our property. Jeff came out to carry these repairs out . What a gentleman. Explained everything what he was going to do . Very polite. His manor is easygoing and conducts himself with dignity and respect to his customers. Took his shoes off before going upstairs. Gave good advice also .

Helen · 3 September 2024

★★★★★ 5/5

Trustpilot

Love at first sight!

My husband and I were just interested to look at a couple of houses on the Beverley site and the lady we talked to, ‘Debbie’, could not have been more helpful.Although she was just covering for someone she showed us round and tried her best to help us. When we instantly fell in love with the ‘Geneva’ she took our details and promised to pass them on to the usual sales person.

Mrs · 17 September 2021

★★★★★ 1/5

Trustpilot

I want to share my factual experience…

I want to share my factual experience of Strata- Ambience Customer service was fantastic during the sales and immediate after care. Strata has a policy where they push for trust pilot reviews in the early stages of you moving in. This is evident when you look at the content of the positive reviews which are all relatively new home owners. We were also one that rated Strata 5 stars in the early days. We have been in our house now for 18 months and had endless problems. It is a battle to get James in customer service to answer and acknowledge our concerns and for any works to be completed. Main Issues we have experienced.1. Reported poor workmanship of the drive when we moved in. Was told my site assistant manager all drives would be relaid before the site is complete as they are aware the quality is poor. Strata are disputing this even though independent tests show the sub structures are insufficient. NHBC are not concerned until the drive fails completely. Issue still open and with solicitors. The ground works company who laid the drive are apparently no longer laying the drives on the site. 2. Water logged garden to the point of growing fungus and large puddles. Strata believed this was acceptable but decided to put soak away from the highest point in our garden into the show home garden. This had no effect as the soak away was put in the highest point in the garden. As a result we have had to hard landscape our garden where 40tons of construction waste and poor soil had to be removed. Strata’s response, we’ll provide the skips. 3. Leak in the bathroom, resulting in the ceiling in the garage getting wet. Leak fixed by emergency call out. Repairs to the plasterwork in the garage undertake by Strata when just minors were at home as we weren’t notified they were coming. Damage to boiler and personal possessions during the repair. Still waiting for the boiler door to be replaced. Eventually compensated for damage to personal possessions. 4. Poor interior plaster work which resulted in seeing a clear line between the levels of plaster. This resulted in 3 visits by plasterers to be fixed and the site manager. 5. Requested construction plans for our individual plot, not genetic house style. Strange unable to provide and have been unhelpful throughout. Attempted to obtain them through the local authority, again unable to locate. Had to put our issue into the hands of solicitors. These are the top 5 issues. There have been many more which you expect in a new home. However the above are significant and should of been handled in a professional and considerate way by Strata. We have been treated as people who complain instead of Strata recognising the impact of our issues and dealing with them as a company who pride themselves in delivering a unique and outstanding customer experience as per their website.UPDATE. it's been over a week since I wrote this review and Izzy still hasn't come back to me as per her response. Another example of poor customer service by Strata.

Fay · 3 June 2019

★★★★★ 2/5

Trustpilot

Strata build lovely houses, but...

Strata build lovely houses, and the help and guidance though the buying process, moving in and initial snagging was great.But, Strata over promise and under deliver on customer care once you are past this phase.After nearly 2 years, in my view their customer care maintenance teams are under resourced, with waits between 1-2 months to get issues addressed or work completed if repairs over run. In this case you can be left with parts of your home unusable or unsightly for long periods of time. Sadly the NHBC warranty isn’t helpful in this regard as it only talks about having issues addressed in a reasonable time, which as Strata feel this is reasonable then there’s not much you can do.And if there are clear issues due to faulty work during the build that subsequently cause you disruption and require you to use large amount of your time to be at home whilst work is carried out, the best you get from Strata is that, sometimes things aren’t as good as they should have been but will will learn and improve for future houses we build, but for your inconvenience, nothing, but we will fix it... eventually.Our house is great, I would probably buy from Strata again, but beware that the after care doesn’t live up to the experience they get you to believe you will receive.

Craig · 27 May 2019

★★★★★ 5/5

Trustpilot

strata temptation

After spontaneously deciding to buy a house right before Christmas we wondered if we’d made the right decision, anticipating it to be extremely stressful. Zoe in the sales office has been amazing from start to finish and 4months on is still available when we have any difficulties. Herself and gregg have gone above and beyond to make the whole process go smoothly and are always on hand to offer advice to even the most ridiculous questions and get the snagging issues sorted as quickly as possible. The house is amazing and we can’t thank them enough for supporting us with getting our family home that 6months ago felt like would only ever be a dream. Despite building still being ongoing on the site, we never feel disturbed by the builders as everyone on site is so respectful and friendly.

Sam · 20 May 2019

★★★★★ 1/5

Trustpilot

ONCE THEY GET YOUR CUSTOM, THAT'S IT YOU WIL BE DUMPED AND ONTO THE NEXT THEY GO. WILL GIVE -50 STAR IF I COULD, DISGRACE OF A COMPANY.

PLEASE DONT BE FOOLED BY THEIR SUGAR- COATED REPLIES, WE ARE ALL ANNOYED FOR A REASON, BAD CUSTOM IS THE BUTTOM LINE. OF COURSE THEY WILL HIRE THE MOST ELOQUENT TO BRUSH PASS THEIR MISTAKES TO TRICK NEW CUSTOMERS INTO THINKING THEY DID SORT THINGS OUT. SHE HASNT REPLIED TO ME SINCE SHE LEFT THIS REPLY, WHAT DOES THAT TELL YOU. SAVE YOUR COINS FOR A BETTER DEVELOPER. It's a shame i cant reply to the thread but with all due respect Natalie, you should have added to your reply that you only contacted me a few days before you replied to my review. This is the transperancy I am talking about. You panicked from my review and only then did you contact me about my snagging list. Until then, you didnt care because you've got my custom after all. Please let the public know the true situation and stop playing on words. Instead of you admitting your faults and apologising, you are adding fuel to fire and saying things that arent true ONLY TO SAVE YOUR REPUTATION! Oh how i wish buying a house had a cooling off period. I would have appreciated it if you'd made that clear enough that "since i wrote the review, you are going to get things sorted"! About Hannah, you can ask her if you want i rang her a few months back about how my husband had to take time off just to get a delivery of parts to get our wardrobe done. My husband could have worked from home and saved his annual leave had strata sorted the cables out for open reach to do their bit for us to get internet. Hannah promised that she would contact Jenny and organise a dongle for us. Have a wild guess where this is going, she never rang me back to even explain that they couldnt get one or anything. Exactly the lies I am talking about. I never heard from Hannah for months on end which is very misleading and disrespectful to promise a customer and not to deliver. At least have the decency to ring back and explain that you couldnt honour your promise but instead she left me hanging to work what's going on myself. Again she only replied my email last week because they are all scared of the bad reviews they deserve from how they've treated not only me but my neighbours too alike. YOU CAN ASK HER IF I AM LYING. THERE HAS BEEN NO APOLOGY OR EVEN COMPENSATION FOR ALL THE TROUBLE STRATA HAS GIVEN US. I WILL GIVE THEM A MINUS 50 STAR IF I COULD. DISGRACE OF A COMPANY. This is just one of the many problems we've had with them by the way. The houses arent cheap and therefore you buy it with a level of expectation and boi will you be dissapointed. Have no expectation when it comes to strata and you will be fine that's the mistake we made. I am not oblivious to the fact that a new house will have a few issues but it's the way it's all been handled. Especially when this was raised even before tbe house was completed hoping we wouldnt notice. IF STRATA DOESNT PERSONALLY RING TO APOLOGISE AND COMPENSATE US for all our trouble, THEIR NEXT NHBC REVIEW AND ANY OTHER SITES WILL BE A DISSERTATION FROM MYSELF OF NOTHING BUT THE TRUTH WRITTEN IN DEPTH!Their houses do look attractive but be prepared for the headache that comes with the process and moving in. They rushed the house just to meet deadlines and of course it is a business at the end of the day and all they are bothered about is MONEY! A lot of things were rushed and the house wasnt completed to a high standard. When we reported the issues straight away it took months and even 4 months into it they are still not sorted. Just to put things into perspective, this included a gap in the patio door bearing in mind we moved in December and do have a little one so that means living room was a no go. We did a part exchange and everytime they wanted something they put enormous pressure and threatened to pull out but their real character came out when we had exchanged contract only to realise that they are not in any rush to sort the issues they have caused and tgey were not sorted before we moved in. Some of the issues were actually raised by my husband 3 weeks before we moved and we were promised that it will all be sorted (total and utter rubbish). Up to date, no one has contacted me about the list. A PIECE OF ADVICE STRATA WILL BE NICE TO YOU AS A NEW CUSTOMER WANTING YOUR HARD EARNED CASH, ONCE YOU BUY FROM THEM THAT'S IT YOU ARE NOT THEIR PROBLEM ONTO THE NEXT CUSTOMER THEY GO.Not to mention, they kept lying about how they were waiting for Open Reach to sort something out only to realise it was their fault. Didnt get internet till 2 months or so after moving in!

Esther · 6 May 2019

★★★★★ 5/5

Trustpilot

The easiest house purchase to date!

I cannot recommend Strata enough. I dealt with the very lovely Jess who went out of her way to help me with my purchase. She was always at the other end of the phone and regularly made contact to make sure I understood what was going on and where we were with buying the house. It never felt pushy and I really felt confident in trusting Strata with the move. I'd like to give credit to Jess who was just great with me and my children and I really felt she cared about how much it all meant to us. It was lovely for Jess to hand me the keys to my new house on completion day.

Clare · 30 April 2019

★★★★★ 5/5

Trustpilot

Strata Homes Eckington

My partner and I whilst out house hunting called into the Strata Homes Belong site at Eckington.There we met the two female site representatives....they turned out not only to be very nice people they were superb at their jobs....so good in fact that we are buying one of the homes on the site.I wasnt sure about buying a new build but these two wonderful ladies put me at ease and answered my many question...both are an asset to the company.I am not someone who gives praise easily. The houses on site appear very well built,stylish and the site is in a great location....cant wait to move in...

Andy · 30 April 2019

★★★★★ 5/5

Trustpilot

Its moving day :)

Me and my partner are moving into our first home together today!!From the beginning off this process we were both very nervous and didnt understand everything. At the start we were dealing with tara from definition site in derby. She was so helpful, she answered every question we had no matter what it was or how silly we thought it was. She explained everything so we understood it all. Kept us up to date with everything, she made the start off the process very easy and relaxing. The last few weeks we have had jess looking after us as tara has moved to another site. Again jess has been so helpfull answered all questions sent pictures off the house to shoe us how its been going. Luckily my mums house is literally down the road and my partners parents house isnt to far so we have been popping down to see how the house has been getting on since we knew they started building it. Jess and tara both deserve alot off praise they have been absolutley amazing and helped me and my partner take this massive next step in our journey. :)

Natasha · 26 April 2019

★★★★★ 5/5

Trustpilot

Excellent, fast, friendly service from Jess

We are moving into our new house at Ambience, Linton tomorrow :) We have been very impressed with the service we’ve received from Jess at Strata. She is quick to reply to any call or email and has endeavoured to find us all the information we’ve needed when asked. She has checked in with us periodically to make sure we’re happy which is much appreciated! As a side note - the solicitor we were recommended (Emily at Taylor Bracewell) has been incredible so I would highly recommend using her!! I have never known a Solicitor who has responded so quickly and worked so fast to get us into our perfect new home.

Miss · 25 April 2019

★★★★★ 4/5

Trustpilot

Would buy again from Strata

Everything has been really smooth and easy with no hassle. Only problem we have had has been with the drains outside and toilets blocking twice but they sorted it straight away with no problems.

Laura · 8 October 2017

★★★★★ 3/5

Trustpilot

Strata Ethos, Nottingham

I moved into my new Strata home Feb 2017, at the Ethos Sherwood, Nottingham site. First time I own a new build and I can say the build quality is actually quite good, however not everything is perfect. Here are my thoughts.Bad points: - Lack of natural light in the house due to lack of windows, due to poor house design. - Left lots of rubble in the gutting and garden.- Customer service care@strata. com do not response to emails, so I had to email the manager directly.- Long waiting time for the on site engineers to arrive. - Poorly landscape gardens and green areas.Good points:- They fix most of your issues and the onsite engineers do a very good job. - Good build quality and they look the part from inside/outside- Large bedrooms- Include lots of extras like carpets, built in applicances, etc. Would I buy from the again? In terms of build quality - yes. In terms of house layout - no.In terms of customer servce - just about yes, because the on site engineers were so good. Conclusion: Strata are acually pretty good, you could do alot worst with other larger developers.

Dac · 20 March 2019

★★★★★ 5/5

Trustpilot

Fantastic customer service from the start!

From the first visit to Tempation we fell in love with the houses and the site but what made it that much more special was the care and guidance we were given from Zoe. She never gave up trying to help us get our dream home and we are now finally living here. She always kept us up to date through the process and was happy to answer all our questions ( no matter how many we were asking!). Excellent customer service from the start and is still ongoing after moving in.

Amy · 7 March 2019

★★★★★ 1/5

Trustpilot

Save your money and shop elsewhere!

The buying experience for us was full of false and misleading information, we had incentives to purchase our home offered, removed and then they were only reoffered when we threatened to pull out of the sale and I mentioned the failures of communication and the horrors they were causing with the Yorkshire development being ripped down due to the HS2 line going immediately through houses they had built and sold.Our house was built without gable end windows because the years model of our house wasn’t to have them! We only realized this when we were taking on to site and realized they were missing as the house was half way up. This fact was never communicated to us on securing the plot and we made the comment SEVERAL times the one main factor of us buying the house was they were really light and airy. - So I would of liked someone to have mentioned something maybe? Strata felt that a couple of additional spot lights and a bit of free carpet would resolve this issue, it pacified us. The time scale of the house being ready to move in moved all over the calendar and ended up in an argument between myself and the building manager who basically made it extremely apparent that actually he didn’t like me very much or actually my concerns really were not relevant for “his timescale”.Moving in the initial aftercare I couldn’t really fault other than the close we moved onto was very unfinished therefore the roads were really dirty, paths ect wasn’t ready!We had some minor teething problems most of which were relating to plumbing leaks ect and Strata were quite attentive in sorting, but shortly after the 8 weeks aftercare it seems there was really never a rush to get our concerns sorted!On move in day we had to have the plumber out within the first couple of hours as they had FAILED to tighten waste pipes to kitchen sink and bath leading to leaks. Since then we have had 2 major leaks due to poor plumbing in our family bathroom (again due to ineffective fixing of pipes). This led to water flooding the bathroom and leaking down the cavity wall into the living room. Our ensuite shower has now been attended too 4 times for leakages and breakage of a regulator valve, it still appears that it may be leaking regardless of all of this even though they have removed the shower cubicle and reinstalled these 3 times now. Furthermore, our family bathroom shower has proven that in fact it’s a poorer quality as it looked as this has now broken after being used less than 20+ times! Contacting strata with this and quite rudely shunned off as now out of there warranty period!To make matters worse we are now day 5 of no hot water in the house as our boiler is now on the brink. The heating system is just over 2 years old, and its completely up to date with its servicing. I have emailed to reiterate that further issues are now appearing, and the response basically reads…. Not our issue.Fantastic!Definitely won’t be recommending any further potential home buyers your way anytime soon.

Jamie · 22 February 2019