Trusted Agent profile · Bolsover
★★★★★
1,414 reviews across 2 platforms
Marlpit Lane, Bolsover, S44 6WH
Part of Strata, see every office.
Strata's office in Bolsover, at Marlpit Lane, is rated 3.9 out of 5 across 1,414 reviews on two platforms, including 8 Google reviews rated 4.4.
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Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
5/5
TrustpilotJoiner Malc Tall good service
Joiner Malc Tall was on time, polite and communicated all jobs. Good work thank you.
Good afternoon Millie, Thank you for your review, we really appreciate it! We will be sure to pass on your positive feedback with the rest of the Strata team!Best wishes,Strata
5/5
TrustpilotBuying second home with strata ... fab support ... knowledgable and very professional!
We’re currently in the process of buying our second home with Strata in Ackworth, Pontefract, (upgrading to something bigger). We are confident in the build quality and the support throughout the buying process so it was a no brainier to buy from strata again. This second time has been much more stressful with having to sell our own but the support and professional knowledge has been second to none. They have a fab team dealing with the assisted buyer scheme! I’m especially grateful to our customer experience manager Mauricia. She’s worked incredibly hard to make everything as smooth as possible, kept in regular contact and was very knowledgeable about all aspects of the sale...it wouldn’t be going through without her persistence! Huge thanks! Would honesty highly recommend!
Hi AmandaThanks for taking the time to review, it's great to hear you have chosen Strata again for a second time! I am so glad that you had a great expereince despite the obvious stresses of moving during a pandemic. Our team will be so thrilled to know that their efforts have helped to make your buying experience the best it could possibly be. Wishing you al the best for the future in your second Strata homeThanksNatalie
5/5
TrustpilotThe whole moving experience was superb!
The whole moving experience was superb!I was skeptical when i saw the number "thank you" cards around the site office, I honestly thought it unrealistic that the service would be anything more than simply a "targeted sale" with us - I was very wrong. Both Charlotte and Ryan have been there for us every step of the way.Using the recommended team of Steve at MAB (Mortgage Advice Bureau), and Emily at Taylor Bracewell Solicitors allowed for seamless communication covering the whole process.Post moving in, both Ryan (Project Manager) and Charlotte (Customer Experience Manager) have both gone above and beyond to ensure we've had all the support we've needed. Minimal snagging has been required, but anything which has been needed has been rectified quickly. Charlotte has introduced us to our neighbors, and there's a real sense of community thanks to her efforts.We knew the house was gorgeous, but we've been delighted with the whole experience from Strata.
Hi GarethThank you so much for taking the time to share your experience, I am so happy that everything has gone smoothly and been dealt with where necessary. It is a great community at 360 thanks to Charlotte and Ryan, so it's great to hear you felt that too.The team will be thrilled to hear your experience was a great one, I will pass on your lovely feedback.All the best for the future in your new home!ThanksNatalie
5/5
TrustpilotFantastic customer support pre-buying
I just wanted to say thank you so much to the Customer Experience Manager for all her help and support whilst we were exploring the possibility of doing a part exchange on a new home. She was amazingly helpful and I've been really impressed with the level of customer care, speedy follow ups, clear information, great suggestions and attention to detail provided at all points (even days off and evening times!!!). In the end our priorities changed and we decided to buy an alternative home, based on our experience we would definitely look at Strata as a future option if we move again.
Hi Kate, Thank you so much for taking the time to review your recent experience with us. I'm so glad our sales team were able to help you with your decision. Good luck and best wishes for the future in your new home. Thanks, Izzy
5/5
TrustpilotKayley has been fantastic in dealing…
Kayley has been fantastic in dealing with any problems, she takes customer experience to a whole other level. She consistently goes above and beyond! Strata are lucky to have her!
5/5
TrustpilotOnce again Mally does a great job
Once again Mally does a great job. My creaking floorboards no longer creak. Always has a smile and goes above and beyond. Top marks.
5/5
TrustpilotStrata Elegance
We recently bought a Valencia house type at the Elegance development. Having already owned a Strata home from new on an earlier part of the site we were already familiar with the builder. Mauricia, the customer experience manager at Elegance, was fantastic throughout the entire process. She answered all our questions about the plot and if she didn’t know the answer herself went out of her way to find out for us. The process on Strata’s side was smooth and well organised. We visited another Strata site to view the house type we were buying and the lady working there was just as helpful. We love our new home and would recommend to others.
Hi Louise, Thank you so much for taking the time to write a review. I'm so glad that Mauricia was able to make your buying journey an easy and enjoyable one. Good luck and best wishes for the future in your new home. Thanks, Izzy
5/5
TrustpilotVery happy with my new home
I moved into my Oporto at 360 at the beginning of August. I have always bought new builds so have previous experience to base my comments on. The quality of finish is uniformly high and I am very happy with my home. There are always snagging issues with new homes but at 360 they have been dealt with efficiently and effectively. I have found both Charlotte and Ryan to be incredibly supportive and genuinely focused on seeing me settled and happy in my new home. I would certainly recommend Strata to anyone thinking of buying a new house.
Hi Judith, Thank you so much for taking the time to write your review. I'm so happy to hear that both Charlotte and Ryan have been supportive and have helped you settle in. I hope you enjoy your new home and life at 360. Good luck and best wishes for the future. Thanks, Izzy
1/5
TrustpilotDisappointing!!!
I first highlighted this issue when I moved into my Strata home 18 months ago!! Subsequently, due to wind, and Strata ignoring my pleas to address this issue, my garden fence has got progressively worse and is now dangerously unstable. It bows in the middle due to 2 support posts breaking the brickwork and has completely come away from the wall.6 weeks ago one of Strata’s snag team came out to address a few other issues and he was shocked at the fence and raised it as an urgent matter.Due to no response or update following this last visit, I flagged this in an email as a matter of urgency 4 weeks ago. I have subsequently sent 2 further emails to which nobody has replied. Last week I rang the customer service office to speak to our rep Alessandra, and was told she is in a meeting but she would call back!! A week later, still no phone call or reply to my emails!On top of this, we are still waiting for multiple other snags to be remedied, including an entire internal wall in my 4 year old sons bedroom, which bounces and moves due to the plaster board not being properly attached. We moved in 18 months ago, this is unacceptable!!
Hi David, I'm sorry to hear this. Please can you let me know your development and plot number and I will speak to the care team and get an update for you. Thanks, Izzy
5/5
TrustpilotOne Happy Family! We Love Our Cologne @ Strata 360
After owning 2 new builds in the past we can honestly say the quality of our amazing Cologne home on Strata 360 is second to none. After being in the Middle East for work for the past 7 years we have never really felt settled as a family until now.Charlotte (sales) has been a true pleasure to deal with, great information from the start but you know she actually cares, which for Zara and I was hugely important. Nothing is too much trouble and the presale/after care service has been wonderful. Ryan the site manager has been amazing, again he actually cares, brilliant at his job and he is running a great site. Both Ryan and Charlotte are a true credit to the Strata brand. The site itself is lovely, surrounded by rolling countryside and fresh air. The houses on the site don't feel on top of one and another unlike most sites we visited. If you are considering buying a home on 360 don't delay! it's a great team, great site and you will be very happy like we are.Brett, Zara and Amaya x
Hi Brett, Thank you so much for taking the time to review your recent experience with us. I'm so glad that Charlotte has made your buying journey an easy and enjoyable one and that Ryan and the after care team have helped you settle in well. I wish you the best of luck in the future in your new home. Many thanks, Izzy
5/5
TrustpilotVerve
We reserved our plot back in 2021 with Sheereen at Verve and she made what was a very daunting process seem so easy and straight forward. Whenever we had any questions it was never too much trouble for Sheereen to answer them and any queries we had were always responded to quickly. We were always kept updated with build updates and always made to feel welcome when we contacted Sheereen.
Good morning, Thank you so much for taking the time to leave a review. It is fantastic news to hear you have had a brilliant experience with Sheereen, she is an asset to the team. We wish you all the best with your beautiful new home. Best wishes,Fearn
1/5
TrustpilotA SHOCKING DEVELOPER THAT I STRONGLY ADVISE YOU STAY WELL AWAY FROM
I have waited a while now to post a review about the wonderful Strata group and the zero amount of build quality, sales aftercare and professionalism that they provide. If you want to purchase a sub-standard, poor quality home with a horrific sales and customer service support whilst paying a premium price compared to other developers then Strata is for you.Strata: Please do not put one of your robotic automated responses to this comment as it would be a complete waste and of time.A SHOCKING COMPANY THAT YOU REALLY SHOULD STAY AWAY FROM AT ALL COSTS. IF YOU CAN GET OUT OF THE CONTRACT THEN I SUGGEST THAT YOU SERIOUSLY CONSIDER DOING SO AS WE WOULD NEVER HAVE PURCHASED OURS IF WE KNEW WHAT LAY AHEAD OF US.Andrew Weaver has a lot to answer for and I’m pretty sure that this wasn’t part of the plan and legacy that the Weaver family wanted when they built this company up from the ground all those years ago.
Hi Steven, Firstly, I'd like to apologise as this isn't the standard we strive for. I have liaised with the customer care team in depth and understand that all issues have been dealt with/are being dealt with and all jobs have now being booked in or resolved. If you feel there is anything outstanding that hasn't being resolved yet please email your customer care representative. Many thanks, Izzy
5/5
TrustpilotWe recently moved on to the Temptation…
We recently moved on to the Temptation development, I can honestly say from the second we visited the development we knew we wanted to purchase a Strata home. I think I gave the sales team a headache at times with constantly changing my mind with which house type I wanted... in fairness that’s Strata’s fault for building gorgeous homes 😉. Once we actually made our mind up the purchasing process has been nothing but smooth, yes we was delayed by COVID but we was kept up to date constantly with any changes etc. Even thou COVID struck it didn’t stop the amazing team producing my absolutely stunning home. I was worried about snags on a new build, but we only had a couple of tiny ones... nothing to scream about. This is credit to the amazing production team. Not that I ever plan to sell my home, but if I did I would definitely buy another Strata home and would certainly keep everything crossed that it would as on Zoe and Greg’s site, they do make the dream team as it be. Not forgetting Mandy, who initial started our Strata journey off by showing us around the development. Thank you Strata for building gorgeous homes and having staff like Zoe and Greg who have both made our Strata experience the best one we could have wished for.
Hello! Thank you for such a lovely review, it's so great to hear you've had such an enjoyable buying journey with us and that Zoe and Greg have made your experience a good one, I'll be sure to pass on your kind words. I wish you all the best for the future in your new home and please don't hesitate to get in touch if you need anything at all. Many thanks, Izzy
1/5
Trustpilotno planning permission
been trying to get strata to remove a kissing gate that should never of been installed. Spoke to the site manager and he promised he would get this sorted, still no removal of kissing gate.Spoke to another site manager and he said he wasn't happy that the public footpath had been opened, as they allegedly had 3 brake ins. I've asked people who live near by and they have had no reports of brake ins. Spoke to yet another site manager and he said he would pass all the information on to the original site manager and when I spoke to him the next day, his attitude was to be desired at the highest level ! these people tend to roll lies off the tip of there tongue without a care in the world they seem to think they can get away with not having any planning permission don't have any care for the local people who have lived hear for over 90 years and beyond. they are breaking the law by closing a public right of way by impeding the disabled under the disabled discrimination act sight managers last words it's not my concern when I leave. I then tried contacting strata and no joy like one person said in there post just chasing our tails. I wouldn't recommend anybody to deal with this company its take your money and run !
Hi Kevin, I'm sorry to hear this. Please could you send over some information about what development this relates to, to marketingdepartment@strata.co.uk and we can look into this for you and find out what is happening with the gate. Thank you, Izzy
5/5
TrustpilotBarry is a credit to the company
Barry was friendly and professional he has done a great job especially with putting things right that others couldn’t
Hi Lisa, Thank you for your review and your kind words towards Barry, we are delighted to hear that you have had a great experience. We wish you many more happy memories in your home. Best wishes,Strata
5/5
TrustpilotEsteem @ Dishforth - 1st class experience
We're in the final throes of completing our purchase with Strata for one of their Valencia homes and I can honestly say that were it not for Tami, Kate and Emily then I doubt we would be in this position. They've been professional, transparent and flexible throughout the process and have shown a rare trait from my experience with sales staff - authenticity - they genuinely cared that we got the deal over the line! Massive thank you to the Dishforth team, we can't wait to move in!!
Hi Lawrence,Thank you for taking the time to share your experience with the Esteem team, I'm so happy you felt they genuinely cared about ensuring you got everything you needed to make the home work for you.Best of luck with the move and for the future in your new home.Natalie
1/5
TrustpilotWe are not having a good experience…
We are not having a good experience with Strata, unfortunately. We moved into Kudos development almost a year ago. To date, despite many promises, the landscaping outside our property is still undone. Streetlights haven't been installed despite several mails and calls. There are quite a few snags with our property including bathrooms leaking and floors creaking. We have decided to hire a professional snagging company to compile all the problems. We've not had good customer service, unfortunately. They hardly pick calls. Not all emails are responded to.The experience was pleasant when we moved in, but 10 months later, it's not.
Hi JayI am sorry to hear you're unhappy, I do understand your frustrations. The landscaping of the public open space and the installation of street lighting are both things we are aware of and currently working towards, and can only apologise for the delay in this being done.I have spoken to your Care representative and while I appreciate any number of snags in your new home can be disheartening, these are not uncommon in new build properties and we work to deal with these as quickly and effectively as possible. As far as our team are aware they have responded to all your correspondence and all snags they have been made aware of have been booked in or dealt with already, however if there is anything outstanding that you feel hasn't been answered then please do raise this with the team.Best wishesNatalie
5/5
TrustpilotBrilliant experience and amazing to deal with - really happy
Extremely happy with the whole process so far. We moved into our new home a week ago following various issues due to the COVID pandemic, through no fault of Strata. Strata have been brilliant and a pleasure to deal with throughout the process- they have looked after us really well , especially given the current situation, and I cannot recommend them enough.If you are in doubt about purchasing a Strata home, then doubt no more - you will not regret it!
Hi OwenThanks for taking the time to share your experience, I'm sorry to hear that you had issues related to the pandemic but glad you're now in safe and sound!Wishing you all the best for the future in your new home.ThanksNatalie
4/5
TrustpilotI’ve recommended them to at least 3…
I’ve recommended them to at least 3 friends who also bought from them and I will recommend to more.
5/5
TrustpilotGreat service @ Strata Verve
We are in the final stages of purchasing our house on the Strata Verve site and the service received throughout the process has been second to none. Throughout our entire purchasing process, which has been extended due to COVID-19, the communication has been excellent, with regular updates on the build process through their fantastic VIP lounge and our customer experience manager Karen always at the other end of the phone or email to answer any questions we may have. Nothing has been too much of a hassle for Karen and she has been happy to help and advise where possible, even in our choices appointment, a quick photo of a show home bathroom and she knew the exact tiles we wanted! We've been able to have a site visit, which was fantastic, it was great to see the house coming together and to be able to walk around it for the first time, but also meet some of the builders on site, who were more than helpful in answering any questions. It was clear to see the high level of workmanship on site and throughout the house. Due to the current situation we have of course experienced a delay in completion, but it was handled so well, we were told an expected date for completion and Strata have honoured that, a massive help in planning our move. We can't wait to move into our house and would recommend purchasing with Strata, particularly at Verve.
Hi KatieI am so happy to hear you are enjoying the buying experience a Verve, the team will be so glad to know they've helped to make it a great one for you. Best of luck for the move!Natalie
5/5
Trustpilot5/5, Quality work
Had Mal and Mally come to my house after an issue with my bath, friendly lads and got straight to work, sorted everything out and booked in a future visit for the work which fit my schedule. Couldn’t of asked for more from them, top lads
Hi Pheonix, thanks for much for letting us know about the great experience with Mal and Mally when they carried out work in your new home!Many thanksStrata
1/5
TrustpilotAnthem (Beverley) - Roads and Paths
We are back in this place again, for a number of weeks remedial repair work was being undertaken at the Strata Anthem site in Beverley. Now spaces are returning to a worse condition than before! Interestingly the areas around the show homes are looking 'okay' but not great, come on Strata you are better than this and for the price customers pay they deserve better than this. Highlights for prospective customers:- You car will be damaged due to potholes, missing kerbs and exposed ironworks. You will have to claim via insurance and your premiums will increase.- Safety signage is missing across the site, you will have to walk in the road with vehicles including construction traffic.- Applebridge (groundworks company) will speed, play loud music and drive in a manner not fitting of a public space.- Your drive will be blocked in with no notice by contractors.- The green space (play park) shows no sign of moving forward.- The railway bridge shows no sign of moving forward.- Litter on the site is quite high compared to other sites, it will get stuck in YOUR planting and be your responsibility to remove.- Communal lawns are in a poor state and have been for over one year.- Foot paths have a lot of trip hazards (pot holes, dips, exposed plastic, barriers).#MyStrataStory #Strata #MyStrataNightmare #HomesThatMakeTheHeartDrop
1/5
TrustpilotAckworth left by Strata
I have to agree with many of the Ackworth comments Strata have left the estate unfinished with the road and community centre area still left in a state with continued updates which have no end date if you use this company make sure you get everything in writing as they can change things after verbal communication
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
5/5
TrustpilotDo not hesitate to buy at 360!!
I just want to make sure that anybody looking to buy a new build home at Stata 360 should not hesitate!!!! From the beginning we have been treated with excellent customer service which is second to none. As a director of an estate agency I know the process but our expectations were exceeded 100 times over. Charlotte helped us every step of the way, explained our options and made the process very simple and streamlined. She is a total credit to the Strata brand.! I also think other people involved need to be praised. Both the in house solicitor and financial advisor involved did a fantastic job and again made the whole house buying process simple. Nothing was to much trouble. Ryan, Scott and the aftercare team are total gems. If things need putting right they are straight on the case. All after works completed are to a very high standard and again I must reiterate they are a true credit to Strata. 360 is a fabulous place to live and I have even recommended it to my family which is the highest accolade possible. Well done Charlotte, Ryan, Scott and everybody else involved you are all true advocates for Strata!!
Thanks for taking the time to review your experience at 360 Ashley, the team will be so thrilled to know they made it such a fantastic one. Best wishes for the future in your new home!ThanksNatalie
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Tell us what you need and we'll put you in touch. Strata hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolsover.
