Strata Bolsover reviews

★★★★★ 2/5

Trustpilot

You want your house move to be amazing, but not once your in

You want your house move to be a memorable experience and feel special not just a number. I can honestly say that’s exactly how we felt, special! Jayne the sales manager at attraction was excellent always on hand if we needed her to answer any questions and reassure us if we had any concerns, which we generally didn’t. The three most important people to us that helped us have a great experience was first of all, Jayne she’s incredible. Chelsea at head office in the sales team she chased everything up for us with the solicitors as we didn’t have the best experience with Gordon’s. Last but not least, Craig the assistant site manager anything we needed or wasn’t right he was there. He’s the yes man but it doesn’t mean that you’ll get it or they’ll even turn up lol. Overall our experience with strata was amazing we loved every minute and now we’re all settled in our lovely new home.This is when the problems start, once you’re in they don’t care you’re just a number. We have had numerous issues and all you’re told is yes of course we’ll sort them. I have taken off several days to make sure I’m here to show contractors what the issues are and half the time people didn’t even show up then I’d ring the site manager and say where are they and all I’d get is “oh their not coming” we’ll thanks for telling us that’s really helpful. Everyone knows that you can’t plaster and paint straight onto it, so I’m told by a professional plasterer it’s supposed to settle so my hallway looks awful. They have been twice to plaster and there are still issues and they sent out the boss which is more disturbing as their job was worse then the first guy. Every new house has snagging issues but it’s the way that strata have dealt with it. They don’t care that you’re not happy cause you e already paid. I’ve spoken to our local neighbours and thus appears to be a repetitive pattern so I could understand if it was just us but it’s not. Sales experience amazing, moving in and after care not so much

Elisha · 26 May 2020

★★★★★ 1/5

Trustpilot

Disgusting customer care

Disgusting customer care! We paid to reserve a plot and sent in the completed signed form and from there completely nothing happened (the form was not processed, however we knew nothing about this after multiple phone calls and going into the office) we was waiting nearly two weeks to eventually get to the bottom of it and be told the house had now been purchased by a company! Misinformation, lack of communication we are absolutely appalled by the service we have received and now completely have no trust in the company anymore!

Laura · 9 March 2024

★★★★★ 5/5

Trustpilot

Sales team

The house is based in Derbyshire, the staff are really supportive and helpful, very pleasant service I have been receiving. however, if design could be more flexible or customized, that would be better, demonstration has been done, is happy what I have seen, the house is beautiful; on site staff are helpful to introduce all following customer service process and time line. especially thanks to Jess

AMITUOFO25 · 27 June 2019

★★★★★ 5/5

Trustpilot

Fantastic service

Tara at definition derby has been absolutely fantastic, always happy to help and answer any questions we have. We can’t wait to move into our brand new Home and Tara is making the experience a breeze.

Stephanie · 14 February 2018

★★★★★ 5/5

Trustpilot

Very good house from strata

Very good house from strata. The aftercare and help moving in from the site team was excellent. Darren and Ryan kept in constant touch to check everything that needed to be done got done.Daniel & Amy

Daniel · 13 February 2018

★★★★★ 5/5

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Great job done ✔️

Great job done ✔️ Thank you David Innes

Esther · 1 September 2023

★★★★★ 5/5

Trustpilot

Great service

Great serviceMy wife and I have recently reserved a property in Ambition project. Sheereen was very helpful and caring throughout our reservation process. Thank you Sheereen for the excellent work.

Ahmed · 6 November 2020

★★★★★ 5/5

Trustpilot

Jeff and Karl have attended our…

Jeff and Karl have attended our property on the following dates 5/12/23, 5/01/24 and 18/01/24. They have done a very fantastic jobs at all their visits. They are very professional and very friendly I recommend them both for staff of the year award. A very big thank you to them.

Evelyn · 18 January 2024

★★★★★ 5/5

Trustpilot

Great service and showhomes.

Visited several sites now and spoke to the staff who have always been very helpful. The show homes were of an excellent standard and very well presented. After consideration we wanted to put down a primary reservation and the customer experience manager Deborah couldn't have been more helpful. Taking us through the process to secure the plot we wanted. Overall a great experience so far.

Matt · 20 November 2022

★★★★★ 5/5

Trustpilot

Kudos

We moved in to our new home in December. I decided to wait a few months before I wrote a review to see how things panned out.Overall the home was brilliant from day one, that's not to say it was perfect, but I'll come on to that.All the rooms had been done out to the spec we had requested, and from day one it just felt lovely to finally be in it.I did find a list of 16 snags in the first few days, but these were all minor things like "wobbly paving slab", and "scuff mark on wall".The biggest single issue I had was the washing machine not draining, but I quickly fixed that myself when I discovered that the engineer who had installed it had left the cap on the drainage hose.The people on site I had the most contact with was the sales team (Kathryn and Debbie), and the project managers (Dave and Rob). All lovely people who whenever I saw them in passing would stop and check how things were. Dave even popped round a few times when he saw my car on the drive to check if we'd found any more snags, and to see how we were doing.I'm sure I will find many more little snags as the house ages, especially these first two years. But that's what I am expecting to happen with a new build.Did they build me a perfect home... no. But nothing in life ever is perfect.What they've built me is a house I am thrilled to be in, that I love coming home to, and that all my friends and family are genuinely impressed by.I'll be a little sad to see the Strata Team all go in a few years time when the sites complete.

Matt · 13 March 2020

★★★★★ 1/5

Trustpilot

Elegance by Strata Ackworth....

Elegance ackworth..... estate entrance road not finished with surface course, our planned green area and path ways not finished with turf and surface course. The communication between strata and local council to the residents on reasons why things are incomplete and time scales is ridiculous. As residents we are guessing to what is going on.

Dean · 20 September 2023

★★★★★ 5/5

Trustpilot

Amazing Strata Belong Site

We reserved our home in June 2019 and moved in November 2019. We have waited a while to do this review to see the full service. Everything for us has been great from reserving our home with Esna at Belong through to moving in. Snags have been dealt with quickly and professionally. Even when we’ve noticed snags now they are still being addressed well with the customer care team. The site team have been super accommodating in helping with snags and working around us with work.We love our home and the quality compared to some other new builds, there has been attention to detail and we are so happy. It is clear to me strata stand apart from some other new build companies and this is clear when you visit the stunning show homes. The after care has been just as good as pre sale which means a lot, we would certainly recommended and if we ever decide to move from our beautiful home would certainly look for another strata home.

Kayleigh · 8 March 2020

★★★★★ 5/5

Trustpilot

Looked at lovely homes in nice area

Looked at lovely homes in a really nice area. Kelly was lovely. Very informative and gave us all the details we needed.

Christabel · 14 April 2022

★★★★★ 5/5

Trustpilot

lovely house

so far so good lovely house with no complications can't fault strata and there work team. excellent after sale service from the site Forman Bob and team nothing is to much for them would highly recommend.

Cheryl · 5 October 2017

★★★★★ 1/5

Trustpilot

check your extractors as they forget to install the pipes on them

Since I bought the house 4 years ago I've had nothing but unexpected problems with it; creaking stairs, unsealed bathrooms, cracks...Most of them were fixed during the first year, however they appeared again after few months showing the poor quality of both the product and the fix.However, I recently found that one of the fan extractors in the bathroom stop working, and the electrician found out that Strata didn't installed it with the pipe inside, so it wasn't doing its work during all this time. Requested Strata for at least refund of the electrician bill, and they just rejected, saying that is not their problem anymore. Thinking now there might even be damage in the ceiling and I'd have to pay a fortune to fix it. Very disappointing with Strata for its very poor installation service and their lack of responsibility.

Mike · 18 February 2020

★★★★★ 1/5

Trustpilot

You should know what you are getting…

You should know what you are getting into. Would I buy from them again? I would if it was the right house and I had a professional 'snagger' to take away some of the stress.Very disappointing experience with Strata. We have had some serious issues with the house and over 100 cosmetic problems. Customer care were helpful until this week, but now seem to work extremely hard to not resolve issues which is disappointing when we don't complaint about things we can / have fixed ourselves.Some of the work completed has been to such a low standard that Strata's own employees have been shocked and taken photos to share with other tradesmen. I feel our home was rushed to be completed in order to meet end of year sales targets.2 radiators leaks (missing washer in one and another over tightened)£2000 upgraded kitched... wrong cupboards fitted then denied until we showed the receipt then told they don't make that anymore but we saw it on another site a few weeks after! Took 2 months to fix and a door has a scratch on it even nowA significant toilet leak caused by a fist full of silicone where there should have been a gasket and no siliconeCreaky, cracking, moving and groaning floors which Strata have had 4 attempts to resolve with no luck so far and is getting worseRidge tiles not fixed correctly causing them to be blown off the house in 47mph winds4 (extra large) sacks full of rubbish extracted from one wall during one attempt at fixing the floor cracking soundsShower drain blocked full of rubbish (nails, cable, sealant, plaster and other debri)Missing caulk on all doorsLight switches not connectedMissing cement in between bricksMissing insulation in wallsBoiler room not finished (no plaster, paint, skirting boards not attached etc.)Verbally told us we could complete in the new year when we reserved the property, then they told the solicitor absolutely not and that it had never been agreed or happened and must complete before Christmas or lose the property and deposit!

Jacob · 10 February 2020

★★★★★ 5/5

Trustpilot

A wonderful experience at Strate 360 Chesterfield

It’s moving in day For us at Strate 360 in Chesterfield. What a wonderful experience from start to finish. Everyone that we have engaged with has been so helpful, professional and a real pleasure to work with. Charlotte at the site has been a real help for us through the whole journey, always so informative and caring.I would also say that one of our best decisions has been to use the whole team around legals and financial services. I would fully recommend them. It has made the process so much easier to deal with everything.Now we are on site the construction team have also been so good at getting us into our new home.They say moving house is a very stressful experience. With this group of Strata professionals and related services it has been a fantastic experience from start to finish.Thank you all so much.

Mark · 31 January 2020

★★★★★ 5/5

Trustpilot

I had the pleasure of visiting the…

I had the pleasure of visiting the Strata 360 estate in Chesterfield this weekend and was highly impressed, not only by the standard of the properties, but mostly by the service I received from the lady in the sales office (Charlotte I believe was her name). She was very friendly and knowledgeable, and having visited three other new build estates in the area, I can say without a doubt the best in the area at her role.I look forward to visiting again in March when my plot of interest is released.

Richard · 27 January 2020

★★★★★ 5/5

Trustpilot

Strata -Belong site

I have just recently reserved a property at the Belong site. #Esna from Strata has been absolutely amazing from my initial phone call with her enquiring about the property to my first site visit. The house which is almost complete is so lovely and any questions asked were immediately addressed and sorted. As a first time buyer, Esna and Strata have helped make the process easier for me. I highly recommend Strata based on my experience so far.

Nikki · 15 September 2020

★★★★★ 5/5

Trustpilot

Our gratitude to Charlotte Corah

After the disappointment of having to withdraw from purchasing the Bordeaux on the 360 site we have to say how impressed we were with our sales coordinator Charlotte Corah. She was outstanding during the pre-purchasing stage with her help and advice, so friendly with a fantastic smile always. Charlotte has become a friend even though we had to pull out. We did not proceed at the end because of personal health concerns to David.

David · 6 August 2021

★★★★★ 5/5

Trustpilot

I’ve just become an owner of my dream…

I’ve just become an owner of my dream house. The whole process went smooth and Strata team made it even more excited for me by creating VIP lounge with updates on the progress. Few days before completion we occurred some issues with our buyer and if not for Strata team we would not move in before Christmas (if ever?). The team was absolutely incredible and worked really hard to resolve everything for me, putting pressure on solicitors etc. The communication was spot on! Special thanks to our lovely Melisa for being amazing all the way through, as well as Melanie and Chelsea in head office. And off course the house is perfect! I will be recommending Strata to everyone that thinks about buying new build.

Kamila · 21 December 2019

★★★★★ 5/5

Trustpilot

5 star service, highly recommend

I’ve left it a few weeks after completion so I can give a more rounded review of my experience with strata. I can honestly say they are the most efficient and knowledgeable company I’ve ever had the pleasure of dealing with. From first view Of the property to moving in the whole process took less than 6 weeks. I part exed my property with them, Used there recommended solicitors and mortgage advisors. The different departments worked flawlessly together to ensure a smooth transaction . After moving in we’ve had a couple of minor issues which the on site builders have taken care of quickly. They’ve even sent the painters in after all the work to freshen up the house. We’re now happily settled into our beautiful new home at the epitome site in Wakefield. If your thinking moving I can whole heartedly recommend them 👍👍👌

Daniel · 10 December 2019

★★★★★ 1/5

Trustpilot

Avoid this builder at all costs

I could not advise you to steer clear of Strata Homes more! We're coming up to our 4th anniversary in our home and I don't have anything positive to say about it at all. The build quality and finishes are horrible. Issues that were raised with the builder at the time of moving in we're never fixed and so we still are living with then today. Plus, because of the low quality products that were used, the house is looking shabby less than 4 years after moving in. Whenever we go to improve anything, we're greeted with more nasty surprises because everything was done half-cocked and too quickly. Do not waste your money on a Strata home. It's the worst decision my partner and I have ever made.

Rachel · 24 November 2019

★★★★★ 5/5

Trustpilot

Out of the blue, great service

I took my disabled father and his partner to the showroom to view a house, it was an impromptu visit and yet we were fully accommodated. Kira, the representative, took her time and showed us around a house, explaining and aiding us. Even taking the time to describe verbally what could not be seen by the visually impaired lady I care for. Excellent service and the advise received was invaluable.

S · 17 August 2024