Strata Bolsover reviews

★★★★★ 1/5

Trustpilot

Aftercare is SHOCKING

I just deleted the intial review I left when I moved into my Strata house on the Leeds Kudos site as the customer after care for the snags and problems with the house takes months to fix. Both the extractor fans in the bathroom didn't seem to be working properly as there was mold gathering on the ceiling. Turns out neither of them have been connected properly.Every time you have an issue to raise it takes months to actually get it resolved. I raised a very simple issue about the front door seals.....4 months ago......still not be sorted or even acknowledged they are working on it! Really disappointing when this is NOT what you are sold when buying the house

Ellie · 7 August 2024

★★★★★ 5/5

Trustpilot

First house at Elegance, Ackworth

Bought a house during covid and material shortages yet we still got all the extra bits we wanted. Esna was very helpful and helped us with everything. We have had friends buy houses with other providers and have snagging lists of 20+ in the first week, my dads a building site manager for another firm and struggled to find anything at all! Would recommend to anyone.

Luke · 1 October 2021

★★★★★ 4/5

Trustpilot

Good for first time buyers

We’ve recently moved into our Livorno at the Embrace site and are very happy with our home. It’s a great place for first time buyers. We bought the property at the last minute and Zoe was great at guiding us through the process and getting things done quickly. Gregg has been proactive in sorting out our snags as well.

Natalie · 13 September 2022

★★★★★ 5/5

Trustpilot

Fantastic Service

We have just moved into a Palermo on the encore estate and both Zoe and Sarah were amazing , helping us and advising us making sure we were kept informed of everything and updated also so very helpful and informative replied straight away to any queries , they made moving into our dream home a pleasure and are both a credit to strata Thanks the Horton Family

Sarah · 18 June 2021

★★★★★ 5/5

Trustpilot

5 Star Service

I’ve had a great experience with Strata whilst buying my first home. Natalie was super helpful when explaining all the steps I need to do and even more helpful with great advice when it came to choosing my options! She was always readily available to answer any of my questions. Thanks Natalie!!

Katie · 27 April 2023

★★★★★ 5/5

Trustpilot

Amazing customer service from Barry

Barry was so friendly and helpful and came and fixed the issue right away. He also said if there were any further issues that the team would be able to help if I contacted them.

Anjulee · 29 May 2024

★★★★★ 5/5

Trustpilot

The after service provided by the whole…

The after service provided by the whole Strata organisation has been outstanding. However I especially want to say thank you to Selina Shai for the way she dealt with our concerns and issues during the past few years. Selina is very understanding, cooperative and professional. Selina always delivered on agreed actions and timelines.

Mr · 20 March 2023

★★★★★ 5/5

Trustpilot

Recently purchased a Seville at…

Recently purchased a Seville at Beverley . Jen was able to offer a great customer experience as it should be , nothing was too much trouble 😊. The whole process was smooth and reassuring . I have had poor experience with other builders in past . Here’s hoping it continues. Cheers Graeme

Mr · 15 April 2023

★★★★★ 5/5

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Mally is highly experienced and very…

Mally is highly experienced and very helpful and cheerful person.

Fady · 24 March 2026

★★★★★ 5/5

Trustpilot

David Innes was great

David Innes was great, fixed the issue, polite and tidy.

Martin · 23 March 2026

★★★★★ 5/5

Trustpilot

Harriet & Steven- Belong Eckington

Thank you to Esna at Belong for a great experience so far. We have reserved our plot and picked our choices. Esna is very helpful, friendly and quick to respond to any queries we have.Esna made the choices appointment an enjoyable experience. We didn’t feel rushed and felt like we could ask questions and get her feedback on what worked in other houses ect.We can’t wait to move into our new home.

Harriet · 26 August 2019

★★★★★ 5/5

Trustpilot

Outstanding Snags

Jeff fixed all our outstanding snags that we had reported to Strata. He visited on 3 occasions to complete the work but he was very down to earth but also professional. He went the extra mile to make sure all tasks were completed to a high standard. Thanks Jeff - Great work!!

Damien · 21 March 2023

★★★★★ 5/5

Trustpilot

Malk & Jeff bathroom remediation

Malk & Jeff visited to do some remediation works in my bathroom. First time meeting Malk, and Jeff has been on several different occasions. Both of them just crack on with the job, and I’ve never had an issue with the quality of work they produce. Hence the 5 star review.

Jamie · 19 April 2023

★★★★★ 5/5

Trustpilot

Customer Interaction

Jeff came and did some work for us - stair beading, and replacing some vents. He was amiable, knowledgeable, and kind; we would gladly have Jeff back over any time!Nikki from Customer Care is also excellent. She always responds to queries promptly and her customer service skills are second to none.

Katherine · 15 April 2023

★★★★★ 5/5

Trustpilot

Loved our experience with Sheereen so far at Strata Verve!

We're getting a house at Strata Verve and our expierience with Sheereen has been wonderful. She really made sure everything went smoothly for us and been so helpful along the way. We can't wait to finally move in and experience the rest of our journey! Thank you Sheereen, Maya & Dawid

Maya · 12 April 2023

★★★★★ 5/5

Trustpilot

Emotion Hull

We would just like to thank Abbie and Jayne at the emotion site. They have both been so helpful and patient with us during the process of reserving, mortgage process and options. Abbie was so patient with us when picking our options and when we couldn’t decide she gave us her honest option and even helped us pick. We are so excited to see the finished piece, we would definitely recommend Strata to everyone!

Mel · 5 March 2018

★★★★★ 5/5

Trustpilot

Today I visited the Anthem site in…

Today I visited the Anthem site in Beverley East Yorkshire. I was greeted my a warm helpful attentive Experience Manager Rachel Roy. Rachel went out of her way to make me welcome she was knowledgeable listened to what i was looking for and could not helped me anymore. She is a credit to your company. And the homes are beautiful.

Zoe · 1 May 2022

★★★★★ 5/5

Trustpilot

Definition Derby

Tara and the team at Definition Derby have been brilliant so far. We are due to complete around May time but if the service and finish of the house match the service we have received so far then we will be extremely happy. Darren the site manager has also been very helpful when we were figuring out where to place our lights in the kitchen. I would definitely recommend Strata to friends and family.

Ashley · 12 February 2018

★★★★★ 5/5

Trustpilot

Excellent aftercare at Temptation

I have already left a review about the excellent customer service we had from Zoe at Temptation when buying our house, but I just wanted to add how fantastic the after care has been from Darren and his team making sure our house is as perfect as can be. No matter how tiny the snag was, it was sorted to the best standard. We can not be more happier with our home.

Amy · 4 May 2019

★★★★★ 5/5

Trustpilot

Shane at Strata

I had some outstanding work on my ensuite which needed the tiles replacing. Shane was exceptional as always. He kept me updated on progress and followed up on another piece of work that needed doing with the customer service team. He also did a great job tidying up which is always a bonus!

Itohan · 20 January 2023

★★★★★ 5/5

Trustpilot

Brilliant experience

Experience with strata has been amazing. Zoe has been brilliant and is really friendly and has been really helpful throughout the process. We are first time buyers and really glad we picked Strata (temptation) even the site managers have been bril and everyone is still willing to help even after sale has been completed example snagging. The houses are brilliant and can’t fault anything to do with strata or the house itself.

Tanya · 25 February 2019

★★★★★ 5/5

Trustpilot

Amazing company!!

Amazing company, couldn’t ask for more! Not only the houses are built to the highest quality, but the customer service before and after sale is faultless! Any requests and issues (there were only few minor snags) are resolved immediately. Special thanks to Melisa and Tom for being incredible. I am very happy that I bought Strata home and will be recommending to anyone that is looking to buy new build.

Kamila · 22 January 2020

★★★★★ 5/5

Trustpilot

Strata 360

We recently purchased a property on the strata 360 development. Charlotte was great to deal with and made the purchasing process stress free! The house is great and a testament to Ryan & Daz who have been great at quickly dealing with any issues (however small) when they arise. Thanks to all for contributing to our new home! Thanks Chris &Maddie

Chris · 24 January 2022

★★★★★ 5/5

Trustpilot

faulty shower door

good engineer call out out- David Innes was very professional and fixed our shower door and its working perfectly now. Thank you

Antonia · 20 November 2024