Trusted Agent profile · Bolsover
★★★★★
1,414 reviews across 2 platforms
Marlpit Lane, Bolsover, S44 6WH
Strata's office in Bolsover, at Marlpit Lane, is rated 3.9 out of 5 across 1,414 reviews on two platforms, including 8 Google reviews rated 4.4.
Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
5/5
Trustpilotfaulty shower door
good engineer call out out- David Innes was very professional and fixed our shower door and its working perfectly now. Thank you
Hi Antonia, Thank you for your feedback! We’re so pleased to hear that David was able to resolve the issue with your shower door and that it’s now working perfectly. We’ll be sure to pass on your kind words to him.Thank you again for taking the time to share your experience.
5/5
TrustpilotMany thanks to Charlotte
Just want to say a massive thank you to Charlotte at 360 Chesterfield for her truly exceptional customer service over the past few years, especially with everything being delayed due to covid. She is a real benefit and asset to Strata, and her knowledge and pleasant manner has made the whole experience enjoyable, rather than stressful which is usually the case when moving home.
Hi Peter, Thank you for taking the time to leave a review. It's great to hear that Charlotte has made your buying journey an easy and enjoyable one, especially over the last year. I wish you the best of luck for the future in your new home. Thanks, Izzy
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Strata. The service was friendly, professional, and reliable. The lady from the office was extremely professional, clearly knowledgeable, and knew exactly what she was talking about. Her comments and advice were very accurate and helpful. I truly appreciated her approach and professionalism.
1/5
TrustpilotDo not buy a Strata home for this reason!
I bought my property from Strata on the ring road estate in Leeds and have had nothing but lacklustre customer service from this housing provider for a year. They’ve ruined my grass area of my house my installing substandard materials and now refuse to come up with a suitable solution to fix it or even give me a timeline let alone show a remorse.AVOID THESE LIKE THE PLAGUE AND DO NOT BUY OTHERS HAVE HAD WORSE PROBLEMS ON MY ESTATE WITH BAD WORKMANSHIP
Hi there,Thank you so much for your lovely feedback! We’re absolutely thrilled to hear about your fantastic experience with Natalie and the team at Strata. We’ll be sure to pass on your kind words to Natalie, Sean, and the wider team, they’ll be delighted to know they’ve made such a positive impact.We wish you many happy years in your new home.
5/5
TrustpilotStrata Esteem
Moved in a week ago into one of the Capri’s at Strata Esteem. It is an absolute dream home. The views from our balcony are stunning and the whole house is impressive. The buying process from start to finish was impeccable and Olivia has been fantastic throughout. We are so thrilled to have moved here!! Thank you Strata. Emily & Family x
Good morning Emily,Thank you for taking the time to leave a review. I am so pleased to here you have had a fantastic journey throughout your buying process. Enjoy your new home and the amazing views!Kind regardsCarla
5/5
TrustpilotStrata - Verve
We've recently just completed on a house on Verve in Glasshoughton. Sheereen has been brilliant with helping us with the purchasing side of things and Ali has been just as good with the handover and aftercare. Would definitely recommend buying on this development with these two ladies looking after you, they've made everything so easy and stress freeLaura & Scott
Good afternoon Laura & Scott,Thank you for your review. I'm pleased to here you have had a great experience buying your new home with Sheereen, Ali & the Verve team.I wish you all the best for the future,Carla
5/5
TrustpilotWorkman - Barry
Had a workman called Barry out today. Reported issues this morning and was out same day. Barry was very friendly and went out of his way to make sure everything was sorted to the highest standard and that I was happy. First experience was a very good one 👍
Good morning Lee, Thank you for your review, we are delighted to hear that you have had such a great experience with Barry and that you received a great service so quickly. Many thanks,Strata
1/5
TrustpilotForgotten about Elegance again?
When will you finish the Elegance site in Ackworth? Your latest correspondence (months ago) shows that the lower community areas and street remedial works should be completed by now - the roads are still closed and we can't access the green spaces. You're meant to be seeding the community green - its still a mound of rocks and weeds.What a joke of a company. Strata clearly went into damage limitation in 2023 when residents came to trust pilot and expressed frustration. That's the only time Strata actually started making progress.That frustration is building again, make progress and finish the estate to the standard you promised when selling your homes. Seems that trustpilot is the only place you listen to residents....
Thank you for taking the time to leave a review and for raising your concerns.Works re-commenced on your development in February and are ongoing. Our contractors are on site currently and are working through the outstanding Yorkshire Water drainage remedial works before the final surfacing of the main spine road can commence.There have been delays with the seeding of the open space due to the excessive rainfall we have recently experienced.As previously communicated, we are committed to completing all remaining works as soon as possible. We apologise for the inconvenience and frustrations any delays have caused.Many thanks,Strata
5/5
TrustpilotImpressed
Visited the show homes on the ‘Belong’ site and was very impressed with the design and space offered. Charlotte Corah was very helpful and informative and we initially reserved a plot on the ‘360’ development, however, due to personal circumstances we have since decided to delay our prospective house purchase. Charlotte was very understanding when we cancelled our reservation. Strata homes are definitely on our radar for the future.
Hi Elizabeth,Thank you for taking the time to share your experience with us. I am sorry to hear that you have had to delay your purchase, sometimes it can't be avoided and we completely understand that. When the time comes and you're ready to buy again, we will be ready to help you find your dream home again.Thanks,Natalie
2/5
TrustpilotTo be honest it was not great
To be honest it was not great , booked a viewing to see a Malmö , but on arrival was told site had closed , she did to see but no we could not go as site locked up , we was their for 4 pm so we was actually 15 mins early , Why book if we can’t veiw , we came 10 miles too , so to be honest was un happy
Hi Tracey,I completely understand your frustration at this situation and can only apologise the inconvenience caused on this occasion. Communication is something we pride ourselves on and we regret that on this occasion the communication between the site team and sales team had broken down. This is something we endeavor to work on with the team, and would like to offer you another opportunity to view the Malmo plot should you still be interested.Please get in touch to rearrange the viewing if this is still something you'd like. Many thanks,Strata
5/5
TrustpilotFirst class repair work undertaken
Our top floor stairs and front door needed fixing after moving in at the end of March 2024. The workmen that Strata recently sent over for the two days, Barry and Mally were excellent. They took the repairs seriously and worked hard to correct the mistakes made during the initial build. My partner and I are very happy with their work.
5/5
TrustpilotBig big thank you to Beth at Rhythm…
Big big thank you to Beth at Rhythm Pontefract for making our experience a pleasure from start to finish. A very polite, knowledgable and helpful young lady who made our choice in choosing Strata for our next home an easy decision to make.Thanks Beth Gillian and Darren
Good afternoon Gillian and Darren, Thank you for taking the time to leave a review and for your kind words towards Beth. We are absolutely delighted to hear that you have had such a great experience with us. We wish you all the best in your beautiful new home. Many thanks,Strata
5/5
TrustpilotMally and Simon work
I really appreciate Mally and Simon for brilliant work in rectifying the issues I had of fixing bathroom, sorting out leaking and pointing out problems in the house that one could overlook. They came in time and were joyful in the work they do. They ensured they left the house clean after the mess of any work they did.
5/5
TrustpilotOur Strata house has quickly become our home
Just moved into our strata home at Belong Eckington the whole experience was eased by the outstanding professionalism of Sarah our customer experience manager. Her bright and cheerful personality combined well with her product knowledge and willingness to her. She kept us well informed throughout the process. We love our new home and would recommend Strata and particularly Sarah to any potential buyers.
Hi Martyn, Thank you for taking the time to leave a review. I'm so glad your buying journey was made stress free and enjoyable by Sarah and the team at Belong and you're now settled into your new home. I wish you the best of luck in the future. Thanks, Izzy
1/5
TrustpilotAfter care lacks substance, amongst generally everything else!
We live on the Strata Definition site in Derby. We’ve been reporting an issue relating to surface access water drainage from the green opposite our house. The green is pretty much clay soil so when it rains the water drains to the lower end of the green, which runs into the private access way (owned by us) onto the property. This has caused subsidence to my driveway and pathway to my frontDoor. Upon investigation, it was found that strata has re-laid an area of the green directly onto concrete that should’ve been removed before laying the new soil and grass. With this in mind, the water has no where to drain other than gushing onto and across my property. I contacted Strata and furnished them quite an evidence pack of causation and subsequent damage (including the area on the green that I dug up to demonstrate grass being laid in top of concrete) but they’re just not bothered. In fact, they’ve stopped responding to my emails and blamed the issue on ‘recent wet weather’ when I’ve actually been reporting this to them for nearly 5 years.
Hi Peter, Thanks for reaching out. If you could send your plot number or address to Trustpilot@strata.co.uk I can investigate this matter further.Many thanks,Strata
1/5
TrustpilotAfter care lacks substance, amongst generally everything else!
We live on the Strata Definition site in Derby. We’ve been reporting an issue relating to surface access water drainage from the green opposite our house. The green is pretty much clay soil so when it rains the water drains to the lower end of the green, which runs into the private access way (owned by us) onto the property. This has caused subsidence to my driveway and pathway to my frontDoor. Upon investigation, it was found that strata has re-laid an area of the green directly onto concrete that should’ve been removed before laying the new soil and grass. With this in mind, the water has no where to drain other than gushing onto and across my property. I contacted Strata and furnished them quite an evidence pack of causation and subsequent damage (including the area on the green that I dug up to demonstrate grass being laid in top of concrete) but they’re just not bothered. In fact, they’ve stopped responding to my emails and blamed the issue on ‘recent wet weather’ when I’ve actually been reporting this to them for nearly 5 years.
Hi Peter, Thanks for reaching out. If you could send your plot number or address to Trustpilot@strata.co.uk I can investigate this matter further.Many thanks,Strata
1/5
TrustpilotKudos Leeds - Part 3 - Turnaround and go elsewhere
5 months after half of the road being layer construction traffic continues to come down which is resulting in the part work completed now suffering, man holes sinking, poor workmanship due to rush prior to xmas.Grass verges left dug up directly outside causing health and safety issues due to not being filled in following replacement of curbs. From 1/4 job strata to nearly 1/2 a job strata. The whole development is a shambles from start to finish, handover to management company whereby residents are having to pay when work has not been completed. No wonder several site mangers have left!!
There are ongoing works on your development, and we are working hard alongside Keepmoat to complete these. Whilst you might not always see physical presence in the areas of concern, we want to assure you that we are working hard in the background to ensure that all the verges, public open spaces and roads are completed to an adoptable standard.We recently hosted a residents meeting for your development where we were able to share information about the completion of your development and discuss residents’ concerns directly.We apologise for the inconvenience and frustrations any delays these completions have caused.Many thanks,Strata
5/5
TrustpilotWe purchased a property at the Kudos…
We purchased a property at the Kudos development. Reading some of the reviews we were apprehensive however, all in all it was a good experience. Katnrine was fantastic always tentative and returned my calls. Marilyn was also great in the absence of Kathrine. The handover process was good. Thanks again.
Hello, Thank you for your review and kind words towards Marilyn and Kathrine. We are delighted to hear that you have had such a great experience. We wish you all the best for the future. Many thanks,Strata
5/5
TrustpilotJeff on the Dream Strata Estate is so…
Jeff on the Dream Strata Estate is so helpful. He has sorted out the snagging, always on time and super clean and tidy when working. What a lovely chap. Thanks for all your help.
Hi Sophie,Thanks again for sharing, really glad Jeff made a great impression!Many thanks,Strata
5/5
TrustpilotFantastic company to deal with very …
Fantastic company to deal with very happy with our experience so far. Today we have received our reservation manual which far exceeded our expectations the information contained in the pack is so informative and a real keep sake for the future. Charlotte from the sales office at the Ambience site, Linton is a real jem her passion and enthusiasm makes the experience an enjoyable one.Thank you!Plot 31 Ambiance site Linton
Thank you for your great review, I'm glad you're enjoying your experience so far and I will pass on your comments to Charlotte. Best wishes,Natalie
5/5
TrustpilotUnbelievable Jeff ( amazing at his job)
Jeff was amazing at his Job, he was quick efficient and extremely professional both personally and skill. Our stairs now look a million dollars. Nice to see someone take pride in their work these days! Thankyou Jeff simply unbelievable! Lol
Hi Glen, Thank you for taking the time to leave a review and for your kind words towards Jeff. We wish you all the best for the future. Many thanks,Strata
5/5
TrustpilotJeff came today to fix my dishwasher…
Jeff came today to fix my dishwasher which wasn’t closing properly because the cupboard had dropped over time. He did a great job, and also took the time to look and report other snags around the house for me. Really friendly and efficient. Thanks Jeff 😊
Good morning, Thank you for your review. It is fantastic news to hear that Jeff carried out such a brilliant service and fixed your dishwasher. We wish you all the best in the future. Many thanks,Strata
5/5
TrustpilotStrata - Barry
Barry came to the house to fix the bath and it needed to be resealed. While he was at the house he also noticed the front door needed fixing due to it sticking which he did as well. Barry was very polite, professional and did a supper job.
Hello, Thank you for your review. It is great to hear Barry carried out your works quickly and efficiently. Best wishes,Strata
1/5
TrustpilotMisleading sales team
The sales team tell you in that the handover term state that payments to the site management company will happen when the site is finished. 1 year into moving, with development still going on and meadfleet hit us with charges. This is a widespread problem across the whole verve site with ever resident saying they have been told the same thing.Read every page of the terms and conditions because what your being sold is not what your signing for. Watch out for unfair and deceptive sales tactics
Hi DanielThank you for taking the time to leave a review and for raising your concerns. Our Experience Managers are unable to provide any confirmed dates for the management company handover at the time of reservation.There is no documentation which states that the payments to the management company will begin when the development is complete.Similarly, at the point of contract, we cannot give specific dates for handover, which is clearly shown in section 3 of your Deed of Covenant.As confirmed in the communication from the management company, Meadfleet, to all residents on your development in January 2024, an appropriate part of the land has now been transferred from Strata to Meadfleet for management. Whilst we are still constructing in some areas of the development, the areas which have been handed over to Meadfleet are complete and this is what the charges are being paid for at this time.Many thanks,Strata
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