Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

No hesitations in recommending Strata …

No hesitations in recommending Strata to anyone. I had a house to sell down South too and the process was so smooth and was assisted throughout the full journey. The service from Jayne at the Emotion site was second to none, I was still living down South when I reserved the property and choose all my fittings etc by phone and e mail, Jayne was on hand to send photos and answer all my questions and there were a lot of them. I'm very close to moving in and can't wait.

Wendy · 30 October 2017

★★★★★ 5/5

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First Time Buyers

As first time buyers we were drawn to Strata as they stood out from every other home builder in the area and their attention to detail in the show homes was second to none. We have now been in our Strata home for 3 years and love it more every day. As with every single new build, you need to expect that there will be snags after moving in. We made a snag list shortly after moving in and Strata customer service were absolutely amazing and went above and beyond. There were times where we felt we must be annoying the people at custome care as we are quite the perfectionists but every single person I spoke to or dealt with were incredibly helpful and polite and always resolved any issue or answered any question that we had in a professional and timely manner, putting our mind at ease. Even now, 3 years in, there have been occasions where we have wanted to contact Strata suppliers for extra work in our home or purchasing items from the correct source and Strata have been so great giving us any contact details or information to help us out. Strata really do understand that you want things to be just right in your own home, no request is ever too small. If we were to upsize in the future then Strata would be the first place we would look and I would absolutely have no reservations with buying another new build Strata home. I wholeheartedly reccomend Strata to all of my family and friends, and anybody else who is looking for a new build with a difference. Thank you, Strata, for making our first home journey such a brilliant experience. A great company with an even greater team behind it.

Nichola-Kate · 29 October 2017

★★★★★ 2/5

Trustpilot

Bad moving in experience

I keep getting reminder emails to review so I’ll do that now...Moved in - house was dirty despite cleaners apparently having been in prior. Kitchen cupboards were dirty. There was a hole in the surround of one of the patio doors which somehow snuck through the quality inspection. With all respect to Strata, they resolved this and a couple of other small cosmetic issues with a ‘plastic surgeon’ the next dayThere are cables hanging out of the side of the building for Sky TV, however, I have no plans to get Sky TV and they are unsightly (also, one of the bricks was smashed during the provision of the cables). Site manager said he would resolve, no resolution 7 days later...The manhole cover outside the door is at a 45 degree angle and screwed with only two screwsThe biggest issue, currently, however, is a water leak in the kitchen under the sink where it appears some plumbing as clearly just been forgotten! Fearful this may cause issues to the kitchen units...

Ashley · 27 October 2017

★★★★★ 5/5

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We have visited quite a few new housing …

We have visited quite a few new housing developments around Wakefield recently and the level of welcome, service and supporting information provided varies considerably. I can safely say the experience we had with Ellie and colleagues at Strata was superb! From the moment we walked into the sales office it was clear Ellie particularly was keen to identify our own personal requirements and help as much as possible with options and alternatives.. really useful and done in way that was no hard sell and we left feeling genuinely excited about the prospect of a new home!Thank you Ellie and teamCath & Nick McMahon

Catherine · 24 October 2017

★★★★★ 5/5

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Martin and Katie - Ambience

We would recommend Strata Homes to anyone looking to purchase a new property. The ambience development in Linton is a fantastic site and Strata are building some lovely homes. Our property is excellent and has been built to a very high standard both internally and externally. The site management team and sales office have been very helpful from reservation to move in and thereafter. We can't fault the workmanship, quality and high level of customer satisfaction they provide. They are a 5 star builder and I couldn't agree more.

Martin · 15 October 2017

★★★★★ 5/5

Trustpilot

Excellent Service

From the moment I spoke to Strata about purchasing a property the professionalism of the Company was clear and apparent. The whole process was supported by them and they went above and beyond what was required from them and also my own expectations. Their support during the move was greatly appreciated and their support since moving in to the home has been exemplary. Every move has issues and I am not going to see that our move was issue free, but the Strata team supported the resolution of these issues swiftly and to a high standard. I would purchase from Strata again and would have no problem recommending them to anyone looking to purchase a new home.

Saima · 11 October 2017

★★★★★ 5/5

Trustpilot

Your forever home just got better with Strata 😍

From start to finish the customer service has been fantastic. Nothing is too much trouble and that attitude continues when you move in. The house itself. Well, the attention to detail is fabulous with quality fittings throughout. There has been thoughtfulness that's gone into the design putting customers comfort first. Very sleek, modern designs with a homely feel. You only need to visit a Strata show home to fall completely in love with not only the house, but the interior design, so much so, that we have 'adopted' many of the furnishings.Compare Strata to other businesses in the housing market and you will see that design, quality, customer service and value for money are second to none.

Sharon · 5 October 2017

★★★★★ 5/5

Trustpilot

David Innes is your go to guy!

David Innes was very professional, very helpful, did the best job possible and tidied up after himself too. A very hard worker with a lot of knowledge and skills.

Grace · 12 November 2024

★★★★★ 5/5

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Jeff & Dave

Jeff & Dave came to fix our front door after a repeated fault which meant it kept catching. They were friendly, efficient and tidy with their work and have given me the confidence that the problem is now resolved. They also noticed a door stop was missing so secured and fitted the part with minimal fuss, and one kindly rectified an issue with another cupboard door whilst the other was finishing up. Credit to the customer care team

Rachel · 28 October 2024

★★★★★ 5/5

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Our customer service engineers - Jeff & Dave

Our customer service engineers; Jeff & Dave were punctual, polite and fitted our new rear door efficiently and tidied up afterwards. The door was later sealed and the walls repainted.

GF · 19 October 2024

★★★★★ 5/5

Trustpilot

Hannah is the best

Ms. Hannah Granton is the best site manager that i have dealt soo far. She is very fast, polite, proactive and communicative thus making her the best. She is an asset to STRATA and I wish her best. If Strata incorporates these traits that Hannah shares across teams - Strata would be the best in customer experience and customer journey.

Praveen · 24 November 2022

★★★★★ 5/5

Trustpilot

Jeff was very professional

Jeff was very professional, friendly and did a great job for us. Cleaned and tidied up after the job, you wouldn't have known he had been.Will definitely recommend him.

David · 31 October 2024

★★★★★ 1/5

Trustpilot

While we were initially pleased with…

While we were initially pleased with the quality of the finish and had only had a few minor issues arise. We have now been in the property for just over two and a half years and we are no longer under warranty with Strata. We recently discovered water damage in our lounge, and were unable to identify the source due to the way the bathrooms have been installed, with no access to the cistern or piping. In our case, the issue was a simple fix, however this was after destroying tiles in our brand new bathroom to gain access to the area that I have since been told by Strata is an essential aspect of maintenance to be undertaken by the homeowner. In retrospect, this is something that we should have identified sooner, and it is definitely something that will be a consideration when we come to buying a new home, but we did not imagine that an experienced builder would design a bathroom without including essential access to areas that need to be maintained frequently. While Strata did offer some basic assistance to try and help us resolve this issue, they appeared to have no records of the internal plumbing schematics. This was quite frankly extremely worrying for us as the issue could have been coming from anywhere. Strata did however recommend that I get in touch with the plumbing company that worked on our estate, however when I did this, they refused to have any communications with me about this issue without being authorized by Strata. When I asked Strata if this was possible, the customer care team ignored the email, presumably because it may have incurred some costs / responsibilities that they did not want to take on. This meant that I had to pay a hefty amount for a second emergency plumbers to try and resolve this ongoing issue that was hidden behind expensive tiles that had to be broken to gain entry. Both plumbers that attended the property commented on the overall poor quality of the plumbing installation that they observed. What was also quite upsetting, was to constantly be told to get in touch with the NHBC about this issue. Now I don't work in the building trade and have had little experience in this area previously, but it only took a few minutes research online and one phone call for me to confirm that this issue would definitely not be covered by the warranty. Therefore I would think it would be clear as day to anyone who had worked in the trade for a while that this issue would not be one to take up with NHBC. This experience has sadly tarnished our overall experience of Strata, and now it feels like it is a matter of time until similar problems arise in our other bathrooms / the rest of the home.

Oliver · 13 September 2024

★★★★★ 5/5

Trustpilot

An ACTUAL five star developer…

We fell in love with Strata as soon as we entered the beautiful show homes at Desire, Leeds - we knew it was the one. The entire process from start to finish felt bespoke and personal. The houses are stunning but the service is also incredible. Betty - our experience manager is a huge asset to the team. She is a ray of sunshine and genuinely excited for her clients in entering their next chapter… Hayley in the legal team was also great to work with. Friendly, efficient and organised. My kind of girl!! Thank you everyone for making this happen. I highly recommend Strata homes.

Phoebe · 13 October 2025

★★★★★ 1/5

Trustpilot

Rubbish Strata new build homes

We have had numerous issues with our new build in MicklefieldIt started from day one.We had to pay £500 for an independent report which highlighted over 300 faults.A team of 3 men spent 3 days correcting these errors Some of the faults were dangerousOur extractor fan wasn’t even correctly vented A large trickle vent fell off an upstairs window.Our fence did not comply with planning permission application so a contractor returned and boarded the fence, again incorrectly, and left nails poking through the fence.Then the worst of all , a large leak from our upstairs bathroom.Our daughter rang us and was hysterical as water was pouring through our light fittings.We have posted a video on Facebook and Instagram for those wanting to see it.It was horrendous.My partner has claimed on her home insurance for the first time in 30 years.And the house is only 3 years old.Strata don’t tell you the warranty they offer only covers plumbing for 2 years and our windows for a year.We only asked them to reimburse our excess and they refused in their quickest ever reply to us.Once you have bought your house they aren’t interested.But it isn’t just your house it is your home.Don’t buy a Strata house is my advice.It will be months before we can get back to normal.Our estate was called Lavish - well it doesn’t feel that way.

Jeffrey · 6 September 2024

★★★★★ 5/5

Trustpilot

Snag resolutions

Had a few snag issues to work through at Verve. Jeff has been fantastic sorting out the snags. He does an excellent job and is lovely to talk to. Really decent quality work and talked me through how the snags happened and what he was doing to fix them, which I personally found really helpful!

Rosanna · 13 April 2023

★★★★★ 5/5

Trustpilot

The house we purchased from Strata is a…

The house we purchased from Strata is a Vienna Townhouse at Kudos, Leeds, the workmanship has been very good throughout. There were a few minor issues which were rectified by Strata speedily. During the process we were kept well informed by the Customer Experience Manager Kathryn and the Quality Manager Vicky.

Cal · 5 August 2023

★★★★★ 5/5

Trustpilot

Amazing Strata Anthem

From start to finish the experience has been fantastic. Rachel made everything so easy for me and kept me in the loop throughout about progress. I’m so impressed with the quality of the build. Beth has been on hand at all points to sort any snags and has been so helpful and friendly. Couldn’t recommend Strata anthem enough the team are a real credit to them.

Joe · 1 January 2022

★★★★★ 5/5

Trustpilot

Built a great rapport with Sheereen

Built a great rapport with Sheereen, and she kept me up to speed all along the journey. Although I found another house in the end, would have loved to have made a final purchase. It wasn't to be. Would highly recommend Sheereen to give you the latest news and to make sure everything was ok along the way.

May · 8 December 2022

★★★★★ 5/5

Trustpilot

Only at the beginning of the process…

Only at the beginning of the process but went to the east Yorkshire Beverley site on Friday 13th and today to the hull Kingswood attraction site. Beth was Uber friendly, approachable, quick to answer questions and be honest about options. We have reserved a plot and even nipped back later to show a family member and it was no trouble. Impressed so far.

Claire · 14 May 2022

★★★★★ 5/5

Trustpilot

Very helpful

From the moment I and my wife were looking to buy a house at the Elegance site all the way to the actual sale, Penny was extremely helpful throughout. She understands exactly what you are looking for and gives genuine advise. Also Strata's customer service are very polite and helpful. Because we love it here so much, I recommended my parents buy at this site and now they are also going through the process to buy.

Wassim · 17 January 2019

★★★★★ 5/5

Trustpilot

Jeff & Malc

After a frustrating and disputing time, we finally had our freezer replaced.Jeff and Malc attended to replace our old freezer with a new one.Both Jeff and Malc went above and beyond to rectify the issue, doing more than just removing and replacing.They listened to our concerns and adapted the installation to help avoid further issues.Can’t thank them both enough.Also, aftercare team for listening to my constant moans and groans.

Claire · 23 May 2024

★★★★★ 1/5

Trustpilot

Strata home on Pontefract is not a good…

Strata home on Pontefract is not a good Home. It wall peels and fittings are not properly done. I wouldn't encourage anyone to go for it.Period

Olufemi · 21 November 2024

★★★★★ 5/5

Trustpilot

Barry - Fantastic

Barry! What more of a lovely man he is!Welcoming and his customer service fantastic. Definitely recommend this wonderful gentleman. He fixed the seal for the bath & the shower screen. Thank you Barry! Glad you liked your cups of teas and biscuit. Definitely would like him to come back again. Fantastic work 👍

Emma · 29 April 2023