Strata Bolsover reviews

★★★★★ 5/5

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We have recently bought a house in…

We have recently bought a house in Leeds with Strata Ambition 2. The first day we got into the sales office we met with this bloody lovely lady Catherine who is awesome and the loveliest lady I've ever met. She made us feel welcome and it was as if we had known her for years. She had been so supportive professionally through out which made us feel strong and confident we were at the right place at the right time. We finally got our dream home through Catherine's excellent services. If it wasnt for her, probably we would have given up the whole idea of owning a house. I personally love that bloody lady to bits. She made us feel honoured and gave us hope we were going to get our dream home and eventually its there for real. We feel Catherine deserves the Manageress of the year Award. We also give a big thank you to Danielle who finally handed out the house keys and finally we knew we had house which we call home. Strata keep up the with this proffessional services and we would not hesitate to recommend anyone to buy a house from you.

Tendai · 7 November 2018

★★★★★ 5/5

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Strata Kudos!

After over a year of searching, researching and looking at showhomes across West Yorkshire & just about every developer. My partner and I walked in to KUDOS!As soon as we walked through the door we felt at ease, comfortable and welcome. This was all thanks to Jenny. She has been amazing throughout the whole process so far & much of this is down to how open & honest she is about the process of buying a new build.Since our initial reservation, we have moved plots a further two times (we have now found the one) & whilst to many developers this would be incredibly frustrating... Jenny understood our reasons & even made that process incredibly easy.Jenny has helped put our mind at ease on so many occasions and for that we are so grateful!! We regularly pop in to the sales centre for a coffee & a chat about the development, upgrades, choices... no query is ever too much trouble! Thank you Jenny & roll on May 19!

Kaley · 29 October 2018

★★★★★ 4/5

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Sheereen has been brilliant

Sheereen has been brilliant. Always happy to help when we have had questions and kept us updated throughout the process. She has been in contact after the move to make sure all things are going smoothly. We dealt with a different lady when choosing our options which felt a little chaotic. We also couldn’t view a Seville easily which is why the rating is not a 5.

Sofie · 23 April 2022

★★★★★ 5/5

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Strata Verve

We moved to our new house a year and a half ago and are very happy with it. We have only had minor issues and Jeff and his team have been sorting them out. They have been very quick, professional and informative with their job. Nikki from the customer care team has also been very good helping us sorting out the issues.

IC · 20 November 2022

★★★★★ 5/5

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Strata Definition

We started looking to buy our first home towards the end of 2017 and always got the impression when we went into show homes that no-one wanted to actually help us because they presumed we couldn't afford it & we always felt looked down on due to us being a young-ish couple. I then met Tara when I nipped to the Definition site on my lunch one day and that's when our wonderful experience started. She was so lovely, attentive and very helpful and something just felt different when looking in the Strata show homes compared to all others. That weekend we had reserved our Seville after driving up to the other Strata site that had the show home up there and we was both so excited. Our options had already being chosen for us, but I couldn't have being happier with what Tara had chose (plus i think it would have saved us a few arguments anyway!!). We were very fortunate to have extra's included and even when I asked about an alarm being fitted they managed to include that too. Tara was great in terms of keeping us up to date with progress, sending us pictures and allowing us to pop inside our house to measure for bits & bobs. Ryan, Site Manager gave us our house demo the day before we moved in and was very thorough and a genuinely nice guy! When we moved in we had a couple of things we were unsure about but nothing was ever a problem for Ryan and his team and he would send someone out straight away to help us. I think that is something that has made this journey so less stressful because we know there is always someone there for you, even when you do drill into the radiator pipe at 7pm on a Sunday!!We have being in our home for over 5 months now and we love it more & more. It's lovely that although Ryan & Tara see so many faces everyday they still remember who we are & will always say hello & check up on us. We cannot thank the team at Strata Definition enough, and even my partners parents are now looking at buying a house on this estate because they were too so impressed with the quality of the house and the customer experience we received. x x

Steph · 17 October 2018

★★★★★ 5/5

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AMBITION DEVELOPMENT

I have just moved into my first home on the Ambition development. I cannot thank Kathryn Reed enough for all of her time, support and kindness throughout the buying process. Nothing has ever been too much and Kathryn and the rest of the team at the show home have always been there for any question or concern I might have had. The aftercare I have received so far really has been great, Rick and the rest of the builders have been extremely helpful. Thank-you also to the solicitors and financial advisor help Strata offered. Strata deserve all 5 stars and I couldn't recommend them enough. Thank-you!!

Jessica · 14 October 2018

★★★★★ 5/5

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We moved into our new MONTREUX on…

We moved into our new MONTREUX on Definition in Derby on 28.9.18.We began our journey back in April when we attended the Sales Office and was met by Tara Osman who was very knowledgeable, professional and very welcoming.She suggested looking around the showhomes for ideas and style of houses and we were blown away by the Montreux.We never dreamt we would actually own one of these beautiful and stunning houses.Once we reserved our new home, Tara kept us informed on a regular basis on the progress of our new home.I would also like to highly recommend Nik Travis who advised us on our mortgage. Nik found the ideal mortgage to suit our needs and also all the insurances to protect our family for the future. He even came to our home and discussed all the options, a very nice honest guy.We were then recommended to use Taylor Bracewell solicitors to assist us with the legal process. Emily Griffiths and Jasveer Kaur were brilliant and kept us informed throughout the whole legal process and made us feel very comfortable, which can be very stressful during the exchange process.Once we were in a position for the home demo, we were introduced to Ryan the project manager for the site. He gave us a very thorough home demonstration and was very professional and made us feel very welcome.We have had a few snags which Ryan and his team have resolved immediately, which we know is common with a new build as our last home was also a new build.He has called me on a number of occasions to make sure everything is ok with our new home, which shows how much Ryan wants the experience to be amazing. He is a nice guy and feel I can pick the phone up and he will not only listen to you, but will resolve any issues.So my 5 star review is based on a fantastic experience from start to finish. We have been in our new home now for 2 weeks and it's still feels surreal.Well done to Strata, Taylor Bracewell, Tara Osman, Emily Griffiths, Jasveer Kaur and Ryan the project manager.

Steve · 13 October 2018

★★★★★ 5/5

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We really can't thank everyone enough!!

We really can't thank everyone enough!!Tara and Ryan and all the team at Definition Derby have been absolutely fantastic, nothing is too much trouble, they made our move as stress free and trouble free as they could and the after care has been amazing!!Melanie and Chelsea at the part exchange team have also been fantastic, Melanie went out of her way for us and we'll be forever grateful!!And lastly Emily Griffiths and Jasveer at Taylor Bracewell solicitors, 4 weeks and 6 days to do our part exchange and get us moving into our beautiful new home!! I'd highly recommend your team to anyone!!I'm still pinching myself that I'm actually living in our beautiful new home, Nikki, Daryl and Alfie We all thank each and every one of you for making it all possible, and in such a short space of time!!

Nicola · 11 October 2018

★★★★★ 5/5

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Strata have been brilliant from the…

Strata have been brilliant from the moment I walked into the Sales office at Panashe and spoke with Tami. Tami guided us through each stage of the buying process with ease, setting our minds at rest. The information pack containing all of the plans of the house was excellent and covered every aspect of the property.Before we moved in Gary the site manager was on hand to give a walk through of the house covering all the aspects of the fixtures and fittings.After we moved in Gary and Tami were on hand again to help with any issues. We've had 1 or 2 small issues, we have had were dealt with straight away by Gary and his team.We are totally happy with our brand new property.The only side we didn't enjoy as much was the part exchange, however we can't let that spoil the hard work Tami, Gary and his team put in to make our home enjoyable.I definitely recommend Strata to anyone who is looking for a new build home in Sherburn in Elmet.

Mrs · 7 October 2018

★★★★★ 5/5

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Strata Ambience - Recent Property Purchase

Having recently purchased a property from Strata at the 'Ambience' development in Linton, I have to say Charlotte (site sales), Tom (site manager) & Emily (Taylor Bracewell Solicitors) have all been fantastic. Charlotte was very communicative throughout the sales process and was very easy to deal with. Since moving in Tom has been very supportive not just with any initial questions about the property, but also in sending over site based skilled workmen to help out with initial snags or even just putting up mirrors ect. Finally Emily at Taylor Bracewell - A conveyancer I would strongly recommend, who proactively works to keep the process moving.To summarise we're very happy in our new property and really appreciate the efforts of the above individuals to ensure a smooth purchase and subsequent move in. FANTASTIC JOB STRATA!!

Darren · 5 October 2018

★★★★★ 1/5

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Terrible Customer Care

Terrible Customer Care after you (stupidly) grant them maximum marks and they get paid their bonuses. I reported a Health and Safety Issue associated with a damaged door in March 2018 and having taken 3 days holidays to get the door fixed, we are now in October 2018 and the issue is still not resolved. They came on the 3 times (thank God they did turn up!) and brought the wrong door on all 3 occasions. My emails and phone calls are ignored and I have a 2-year old house from Strata with a taped up door to prevent further injuries to proudly show to visitors, despite ' we will fix it' promises from Strata Customer Care.

Kailash · 1 October 2018

★★★★★ 1/5

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READ THIS BEFORE YOUR PURCHASE!

To all who may read thisLong story short:[THIS ALL HAPPENED WITHIN 3 MONTHS]1. The fence in our home is completely uneven and is still not fixed months later after complaining, as they keep saying they will correct it.2. Leak in bathroom on day one3. Second leak underneath the bath which ruined the dinning room below4. A FULL ON PIPE BURSTS AND CAUSES A FLOOD IN OUR HOME SENDING WATER INTO VARIOUS ROOMS, WHICH RUINED THE TOILET BELOW, DINING ROOM, KITCHEN CABINETS, CARPETS AND VARIOUS WALL FIXTURES.5. The boiler started to generate a fault 6. The Cylinder heating the water stopped working (even on emergency mode) and no one can fix it.As a result, extensive repairs are needed and the support from Strata in Leeds has been terrible.From lying about engineers who didn't show up, to lying about painters who never showed up and even the lies about the repairs. I would not recommend them and i am beyond disappointed with their entire team for taking advantage of me and my wife.This is not acceptable and for what you (the reader) has to do and spend on this home, it is not worth it, as they advertise quality but As of today, they still haven't rectified our home with heating, carpets, paintwork and other areas not done.

Alain · 17 September 2018

★★★★★ 1/5

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AVOID - Just an update from my last two…

Just an update from my last two reviews.Another blade (jigsaw blade) was found in my garden and if front of the manager.According to Strata this is not one of their blades and they just fobbed me off.So, let me explain to you and you as the reader can decide whether you think it is Strata’s or not.1. I asked 4 different neighbours (5 people including myself) and they have not found any rubbish, cig butts or blades within their garden.2. When the first blade and all the rubbish/cig butts was found 3 of the neighbours have not moved in yet.3. So out of all 5 of us it is only happening to my garden? That is a 20% possibility which is very low!4. Do you really think a person will be doing carpentry work on their BRAND-NEW HOUSE? Again, the probability of anyone doing extra work on the house is really low!Next Issue, one of my windows was replaced because it was fitted wrong. Dan the site Assistant manger organised this to be changed by a third party which at the time I did not know. I called up Strata customer care and they have nothing on file about my window. Seriously? Now it needs changing again which is now going to take me out of my time for the 10th time.Next Issue, Now this issue is very serious. Dan again promised me to put a extra plug at no cost to me within my utility room. Which I thought was great and Strata can redeem themselves!Before he requested this work to be completed, he pleaded with me to give Strata an excellent review on the NHBC survey because it would reflect his work onsite. I clearly explained I could not give an excellent score but only an average to good. Which I thought was fair, if you read my other reviews about Strata.Forward on to a week I got really annoyed and frustrated because my snagging list was not getting completed and Dan kept asking for my house keys so that when the people are here out on site they can enter my house. Seriously? Are you having a laugh? You are supposed to book a day that I am free on to get the work completed and my house is no longer a building site, IT IS A PERSONAL HOME!!!Would you like anyone just entering your personal home?So, I filled out the survey and a bad one.Dan came back to me stating ‘because I filled this out as a bad survey, the directors will not sanction any additional works. Hang on a second, this is black mail!After speaking to one of the customer services on the phone they have nothing on their system stating this. So, who is telling porkies? First you cause me many issues and now you blackmail me? Well done Strata!!As it turns out I have found out from the NHBC they are not allowed to do this. I recommended anyone who has experienced this from Strata to report them to the NHBC!I did complain about this to Strata and no response to date and this was a week ago. I really thought we could work this out between ourselves professionally and personally, however clearly, I am just a number to Strata and but this is personal to me! You should be ashamed to treat your customers like this!Thank you for the worst and excruciating experience in my life!

Daz · 15 September 2018

★★★★★ 5/5

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Definition -Derby

After a few false starts and 2 years down the line we finally moved into our strata home, Liz Tara and Helen were been a pleasure to deal with and could not have been more helpful and understanding.We also need to thank our mortgage advisor Dan Law from the mortgage advice centre whose persistence and professionalism made this possible.Sarah gaunt and her team from Taylor Emmett were also fantastic making the legal process as painless as possible Strata homes are an excellent builder and the quality of our new home is 5 star, site managers Ryan and Darren have been very attentive in the handover and ongoing support.Once again many thanks to all David & Lisatayloremmet.co.uk/lkeston.financeadvicecentre.co.uk/

David · 25 August 2018

★★★★★ 5/5

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Definition - Derby

Definition - DerbyStrata have been brilliant from the moment I walked into the Sales office and spoke with Tara. Tara guided me through each stage of the buying process with ease, setting my mind at rest. The information pack containing all of the plans of the house was excellent and covered every aspect of the property.Before we moved in Ryan the site manager was on hand to give a walk through of the house covering all the aspects of the fixtures and fittings.After we moved in Ryan was on hand again to help with any issues. We've hardly had any issues and the couple of small ones we have had were dealt with straight away by Ryan and his team.We are totally happy with our brand new property. I definitely recommend Strata to anyone who is looking for a new build home in Derby.

Marion · 22 August 2018

★★★★★ 5/5

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What a journey it’s been!🏠❤️

What a journey it’s been!! After searching, researching and looking at showhomes. My partner and I decided to look at Strata Definition in Derby. As soon as we walked through the door we felt at ease,comfortable and welcome. This was all thanks to Tara,who may I say as been amazing throughout the whole process of buying our first home!!Once we had decided, which took weeks and lots of back and fourth speaking to Tara and travelling to see strata showhomes we reserved. The excitement took over, we were so grateful that Tara was in constant touch with us,guiding us through it all. She helped put our mind at ease on so many occasions and for that we are so grateful!!Once we had moved in on the 29/6/18 the help and customer service didn’t stop there. From day one the site manager as been on hand. Yes we have a few issues, as it’s a new build and I understand you get a few problems but nothings been to much for Ryan our site manager. Right up until now, he as helped us. We have had to have abit of work done and each time Ryan as checked via knocking on or msging to make sure the works been carried out and we are satisfied. We are so grateful for all the extra help on things that Strata didn’t need or have to do, from putting TVs up for us to prepping the ground so my father in law could lay a patio for us. Strata, you have been amazing. Tara Osman, Thankyou, we couldn’t have done it without you!Ryan Stancill, Thankyou, Thankyou for helping us, listening to me moan and putting up with our cheek!! 👍🏠😘👭👩‍👩‍👦‍👦

Sharon · 20 August 2018

★★★★★ 5/5

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Definition- Derby

Definition- Derby I have to say that I was totally against buying a new build property. I was totally wrong I can’t recommend it highly enough. Tara in sales and Ryan the site manage have made the process of buying and moving into our new home fabulous. Tara helped every step of the way and made everything stress free and effortless. Once moved in Ryan has been a phone call away for advice and help with anything in the house. We have had a couple of snagging issue which Ryan has sorted at the drop of a hat. Both Tara and Ryan have been excellent and have shown how professional and caring Strata builders are.

Chris · 20 August 2018

★★★★★ 1/5

Trustpilot

Ok Just an update from my last review

Ok Just an update from my last review. My last review was about the Sales side. Now this review is about everything else up until the 2nd month after i have moved in and it is getting worse! a year down the line. Buying the house ReviewOk Where do I start…. I will keep this short!Firstly, Strata recommended me their solicitors Taylor and Emmet. The reason why is because it would speed up the process. Did it? Hell no!! It was the most excruciating time of my life. A lot of my emails and phone messages would not get answered and I did not know who my point of contact is. Apparently, it was the whole conveyancing team! Moved in reviewOk I will attempt to keep this brief!At first everything seemed ok but with all new builds you can expect to have a few niggling things which I did have. Dan the assistant manager was brilliant to sort this for me and understood it is very stressful. He did sort out a lot for me so thank you for that Dan! that is the only one good thing about Strata! Coming Up next ‘The Complaint’ Firstly, when I moved into my new house, Strata was putting the finish touches to the houses on the side of me. This means that no one could get to my house/garden on the left except for onsite staff. Here is my email to them and I quote myself:‘Dan, Apologies for the formalities and I could not find Darrens email (please forward this on to him) however I have had enough and wanted to write this and send it to Strata. This is not aimed at you because you have been helpful unlike your contractor’s, let me explain: Since I have moved in I have been having rubbish and cigarette butts thrown in my back garden. Certainly, my dog does not smoke or have a McDonald 's for his lunch! So, neither of these should be in his mouth when I come home from work all chewed up or him chewing on it! What has made me even more frustrated and bewildered is that I have found a blade in his mouth this week! Seriously! now your contractors are throwing blades at my dog? Please see attached proof!!! Luckily enough I came home just in time as he just picked it up and he did not cut himself! My dog could have been extremely injured or killed! What would happen if I had my kids? or what if my little nephews came around playing in the back garden? This has clearly not been any of the neighbours because the people on the left have not move in as of yet and it is highly doubtful that the neighbours that have moved in would be doing plastering in their NEW Built home! Strata assured me smooth easy transaction hence why I bought a house with you. Do you call this smooth? This is pathetic immature behaviour from Strata. I have had trouble with Strata from Start (Sales and Taylor and Emmet - your recommendation) to finish and now even more trouble after the house has been built!! When does this end? I do not believe Strata is not a 5-star builder because you hire half-witted menials of contractors to do your work. Cheaper is not always better and clearly Strata have no control on what is going on! This is clearly maliciously and aimed at my dog or my house and I want a full investigation before I start to seek legal advice. ‘Strata’s main point in the response: ‘it could have been the Wind blowing’.From my understanding from this comment is that Strata are saying the wind blew all the rubbish, cigarette butts and the Stanley knife blade up the 6ft fence and into my garden? However, the wind only blew in my garden and not my neighbours? And as soon as the new neighbours moved in on the left and the construction workers moved away the wind suddenly stopped blowing into my garden altogether and no more rubbish, Cigarette butts and blades were found. Hmmm do you really think I am going to believe that?The seriously the half-witted menials I speak above in my email are Strata and their sub-contractors Rock Civil Engineering! However, because they work under Strata then the question in hand is why is Strata not in control!Oh, wait there is more, it gets better too, for Strata anyways! Apparently, Strata came back to me after 7 weeks after I have moved in stating that they have made a mistake on the completion statement! I owe them an extra £6.5k for extras. I did not even think that the completion statement and final bill could be incorrect as it comes from Strata themselves. I assumed everyone has been paid and it is all over. All the information I received came from Strata so why have they made such a balls up on this? the worse thing about this is that I spent all the money on the house as I thought it was all part of my equity on the previous house. Now I have had to take a loan out just to pay this! what a joke.Strata is too incompetent to be trusted with such an important responsibility of selling and building homes. These inexperienced, unqualified amateurs need to go back to the drawing board and start again!It is disgraceful and scandalous how they can treat their customers with such poor behaviour and get away with it! How do they sleep at night?!I should have gone with my gut and bought a house with David Wilson Home. The reason why is because I have not heard such bad reviews from them as of yet!Thank you for reading

Daz · 3 August 2018

★★★★★ 5/5

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My Strata Story… Bumpy but unbelievably rewarding!

Almost 18 months down the line after starting the journey to buy my second Strata Home, we’ve now completed, and we honestly can’t fault the team at Strata. They say house buying and selling is one of the most stressful things you’ll ever do, but Strata helped throughout, and made the whole experience worthwhile. A definite 5* builder, based on our experience. We started our journey at the Elegance site in Ackworth with Vanessa, and completed a primary reservation on a plot we loved the look of. It wasn’t meant to be, as after the dates moved, and a change in build plan meant it would be too far out, we jumped at the opportunity to move our reservation to a new site, Epitome, the other side of Wakefield. When we first met Ellie, we received the warm welcome we’d become accustomed to at Strata, and felt in control of the whole process. Everything was explained to us, and the limited information that was available was shared readily. Ellie made the whole process so easy, including moving our reservation between sites, which could normally have caused a few headaches. There’s a real family feel from all the team at Strata that we’ve met on our journey, either at the VIP launch of the sales suite at our site, bumping into the site team when visiting for a nosy, being invited to the annual Charity Ball, or being invited to provide feedback on some innovative new technology. Everyone always stops to say hello, and there’s no pressure (apart from when its needed!)As the site opened, Ellie was more than happy to answer all the many questions we had, she took it all in her stride and helped us with our journey from primary res, to full res, including selling my first Strata home using the Assisted Sale Programme. We met Matt, our site manager, who over the year or so we’ve known him, has become a life saver on many occasions! If Ellie wasn’t sure of an answer, she’d go away to find out, and be honest with us - something which is rare for a lot of people these days. After we had trouble with the mortgage we’d arranged ourself and the valuation, Ellie and Vicki quickly helped us out and put us in touch with their recommended Financial Advisor, Lee; who managed to find us a mortgage within our budget, and secured that all important valuation. Vicki, the Sales Manager has been open and honest throughout, kind and helpful in the interactions we’ve had, be it querying the price of the plot, or some unforeseen external issues which could have impacted our forever home. The Assisted Sale programme was very structured, and where some may feel pressured into accepting an offer, i had a very open and honest conversation with Melanie who was managing the sale for me. We achieved two sales (the first fell through - but the team helped me get through it when I thought everything would fall through), and along with Gina at New Home Solutions, achieved the price i wanted (and needed), despite me having to move out a tad earlier than expected, to stay with family and friends for a short while. When Kerry took over from Ellie, after she was promoted to a new role, we were apprehensive at first, as one would expect, but shouldn’t have been. After picking our extras and options with Ellie and Kerry, (of which their keen eye for detail and interiors came in very handy), and receiving our reservation manual (aka the bible!), Kerry’s helped us out with more questions, updates, and supporting us when needed along the bumpy path of date changes (due to the extreme weather early in 2018!).Fast forward to moving day, and without Kerry and Matt who went the extra mile for us on that day, it wouldn’t have gone as smoothly as it did. Tradespeople were completing the house right up to just before we completed, and as we moved in, we were able to quickly get Matt’s help to fix some of the teething issues within the first day or so (which it turns out were down to supplier/manufacture issues), meaning we could enjoy our home, and a hot shower! In the four weeks since we’ve moved in, the after care from the team here on site has been tremendous, with our ‘snagging’ list being worked through, regular updates and visits from Matt and Kerry, and there’s a real sense of community developing, in part owing to the team at Strata and their support. Life would be so much easier if all the companies we interacted with took a leaf out of Strata’s book… the customer service is outstanding, people aren’t afraid to challenge the status quo when right to do, and the team look after you like you’re a relative, not a number on a spreadsheet. All in all, buying a house was always going to be stressful, but all the team at Strata have tried to, where they can, make it as stress-free as possible and its been immensely rewarding. All the individuals we’ve interacted with, including Vanessa, Ellie, Kerry, Matt, Vicki, Nat, Melanie, Debbie, Gemma, all the digital and social team, the tech guys at Head Office, and Andrew the Chief Exec (who we had the pleasure to meet at the Charity Ball) have all welcomed us and treated us as individuals; we’d definitely recommend Strata to all our family and friends. Thank you to you all - you're like our extended family now! Ben & Chris

Ben · 2 August 2018

★★★★★ 2/5

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Great new build but too many issues after handover - do your research first

Updated below - initially impressed but once you’re handed over to customer service you may as well forget it. Couldn’t fault the sales team, Julie wasbrilliant from start to finish and the whole process of selling our property to moving in was only 12 weeks. Quality new build but nothing is perfect although any initial issues we found were minor and Jim and his team work quickly to resolve. One issue was not entirely down to Strata but the service from openreach. The site is advertised as having ultrafast broadband but they can’t pin the openreach site rep down to connect the property up to the network so no internet for the foreseeable. UpdateThe house itself is a great design, soundproofing probably not the greatest but it’s still better than other new builds on offer. Had to downgrade the star rating, despite Jim, who went over and above to help us solve a problem, and Hannah who seems to have her hands tied Ford Windows who subcontract for them have been shocking - 4 months and still not rectified, had to fight for beading that didn’t cut you to bits and waiting months for patio door to be replaced. Waiting for other suppliers to strata to contact us which we have found common practice. Strata have fantastic vision but need to look at who they subcontract to as they are letting them down.After about 6 - 8:weeks you are handed over to customer services and despite Hannah’s best efforts things just do not get resolved in a timely manner and when work is carried out its often of a shoddy nature which then has to be rectified at a later date. It’s quite clear that as they move down the site you soon become a thing of the past with no care of how much you have paid, they advertise themselves as a 5 star builder but in reality they are far from it. Just look at the entrance to the development - a half built house next to a property that is sold, it’s been like that for several months and hardly the impressive you want when parting £270k plus.

Sean · 17 July 2018

★★★★★ 5/5

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Our Strata experience at ambience has…

Our Strata experience at ambience has been incredible!! From the moment we walked into the showroom office and seen Charlotte's beaming smile and great passion we were half way there to buying our forever home and then we saw our house and that was it decision made there and then!! And have been in for 6 fantastic months now and haven't looked back! The team on site go above and beyond! Always going the extra mile for everyone on site and the sense of community is so strong! Charlotte is always on site with a smile on her face, picking up litter,speaking to the local children and making sure things are as they should be! Darren is always walking the site with a happy vibe making sure everybody is happy. Also Tom is always on site making the site immaculate and keeping to schedule. Could not recommend this site and team enough!!

Jordan · 29 June 2018

★★★★★ 5/5

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Jeff repaired my flooring

I had a problem where the beading wasn't touching the floor under my French windows. This few mm was probably down to the house settling, but was enough for woodlice to get in from outside. Jeff repaired it and to make doubly sure no more bugs could get in, he siliconed the full length of the area. A very professional job.

Mark · 13 April 2026

★★★★★ 5/5

Trustpilot

5* Strata, Ambience - Customer Excellence and Passion.

My Wife, Son ( 14months) and I are in the final stages of purchasing a ROSAS four bedroom house at the AMBIENCE development by Strata. We truly believe in fate, from arriving 5 minutes before closing on a Sunday evening and being greeted so warmly by Charlotte Corah, Customer Experience Manager and spending over an hour with us, talking about the properties available and even having a site tour. Charlotte has been amazing throughout; even if Fraser does take over the office with his toys and books, we feel so welcome as a young family.My Parents decided to visit the site, as they were visiting Roliston Forestry Centre and met Tom Rimmington, the Site Manager. They were extremely impressed with his enthusiasm and passion for Strata and Ambience as a whole. We hope to meet Tom in the coming weeks before the move.We also decided to use Strata's Preferred Mortgage and Legal services in order to have a seamless approach to the supply chain. And the service provided by Nik Travis (Mortgage Bureau) has been superb. From his industry knowledge, guidance and work ethic ( which seems like 24/7) he has been exemplary. Emily Griffiths( Taylor Bracewell) has also been superb, always contactable and available when we have questions. We would recommend everyone use the service. We have also received a signed letter ( in pen) from Chief Executive Andrew Weaver, once we reserved the Rosas. Which was extremely impressive and shows how much Strata cares for its customers. But in a way you feel like part of a family not a customer. Every company should aspire to this level of service and standard. Joseph, Amy and Fraser

Joseph · 9 June 2018

★★★★★ 5/5

Trustpilot

5 star service.

We could not be happier with this company they are great. We moved in to our new strata home on the temptation site 2 months ago we have not been disappointed. First of all Mary was extremely helpful with our dreadful situation regarding our chain. She supported us and kept us well informed, ensuring we secured the house of our dreams and were able to move in as soon as possible. She went above and beyond throughout the process and made it as hassle free as possible for us. Before moving in we met with Greg, the site manager, also extremely helpful. We mentioned a few snags which were sorted before move day. On our moving day Greg came to see us to make sure everything was perfect. We had spotted a few snags on this day, which were all dealt with in a timely manner. I cannot fault any of the strata staff or workman and the workmanship is all of an excellent quality. Thank you Strata.

Emma · 26 May 2018