Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

Paul and June Belong Eckington

Paul and June - Belong Eckington The service by the Strata team on Belong has been outstanding . From reserving our plot to moving in Esna & Charlotte your customer service and organisational skills are perfect . Thank you . Then on moving in and repairing the snags Andy & Bob the site managers thank you for your support . You are a credit to Strata . Your determination and follow up to ensure the jobs are completed is outstanding . We highly recommend Strata for a high quality home with an excellent team .

June · 11 August 2019

★★★★★ 5/5

Trustpilot

Attraction Hull

I love my new home it’s as simple as that. The house layout and space is great for my family. Our garden feels very private and we are enjoying spending time in it. All of us can’t wait to get home after a long day and just enjoy our new home, it is perfect. The service we have received from the start has been excellent starting with Jayne and then Craig whom we would personally like to thank. They are an asset to your company Strata. Paul thank you for the steps (you know what I mean) you are a cuddly bear really ha ha. You have all given me my dream home ‘thank you’.Yes, we have had a few snags but these have been dealt with efficiently and was nothing less then what we expected in buying a new home . However, the person that I am will give constructive criticism and after reading a few reviews - Maybe the buyer could snag a few weeks before move in date giving you time to rectify any issues and avoiding any lost time for the buyer. This is what happened with my previous 2 new houses that I had bought and worked well maybe something for you to consider. The 2nd thing I would like to mention is the solicitors they had to rectify the price quite a few times before it was correct, they actually took the mortgage money the day before from the bank which meant I was paying for the house a day before move in and actually I’m still waiting to hear from them to say the keys are ready to collect. I believe this could be improved. Apart from the few issues I would highly recommend a Strata Home this is due to style quality and service. Thank you Jayne, Craig and Paul x

Victoria · 2 August 2019

★★★★★ 5/5

Trustpilot

What a fabulous builder with the BEST team.

What an exciting experience to buy a new house and to know the builder has such an amazing reputation! I’ve been blessed to be able to do a preliminary reservation on the Verve site and can only say positive things about Strata and all the staff involved especially Karen who is probably going to see a lot of me over the coming months but also Emily who I’ve seen on the numerous sites I’ve visited looking at show homes and building my excitement. I feel in safe hands and like I’m a valued part of the Strata Family. Having visited show homes for several builders I can honestly say that I’ve never felt more welcome to visit their sites and see the show homes no matter what my position is. I can’t wait to start my Strata journey with Karen and the Strata family..... so much so I’ve introduced my son and his girlfriend who have also completed a preliminary reservation too!

Vicky · 29 July 2019

★★★★★ 5/5

Trustpilot

Fantastic experience with Strata…

Fantastic experience with Strata through and through. Made the buying process a breeze for us. Special shout-out to Tara and Jess, who have been super helpful every step of the way. Timely communication and regular updates were perfect. Superbly helpful with the very minor snags I found in the house, all fixed within a couple of weeks of reporting them, with big thanks to Dan and Darren, the onsite managers. I highly recommend strata for their high quality homes and super friendly customer service.

Sunny · 23 July 2019

★★★★★ 4/5

Trustpilot

Buying our house has been a bit of a roller coaster!

We have had a bit of an up and down journey when buying our first home. However, Jess has been an absolute star through it all. We loved her friendliness and support so much that we felt the need to personally thank her ourselves.Strata have been such a helpful and caring company throughout our journey and we genuinely cannot thank Jess enough for all that she has done for us! Strata is a very lucky company to have the wonderful lady working for them- always going above and beyond for the customers!

Shannon · 22 July 2019

★★★★★ 5/5

Trustpilot

5* customer service

Over the past few years my partner and I have spent a lot of time visiting various different house developments by various different builders with the aim of buying our first and possibly forever home. As first time buyers in our early 20s we found that a number of developers were not taking us seriously and often dismissed us as time wasters... until we found Strata and Charlotte Corah. We completely fell in love with strata homes and after hearing they were going to build in our local area we began to visit numerous show homes each time falling more and more in love with the strata house designs and build quality. We reserved our dream home on 360 with the help of Charlotte who made the process of reserving easy -for the first time we felt we were treated as genuine customers regardless of our age. Charlotte is a very valuable employee of Strata and truly one of the best members of a customer service team I have ever dealt with. To those who are thinking of purchasing at 360 I would not hesitate to recommend strata, and in particular Charlotte, their build quality and customer service really is second to none.

Daniel · 17 July 2019

★★★★★ 5/5

Trustpilot

Great customer service by Strata

We are extremely happy with our new home . thank you so much Strata to full filling our wishes .It is our dream home.We been to many builders before coming to Strata,the hospitality and the way we been treated was outstanding.Even after our move whatever we asked the maintenence team (Darren and his workers) were so happy to sort it out in the same day or within couple of days.Jess (customer experience manager)who was looking after us very well.She is a star.we cant thank enough to her she was that much supportive and reassuring us all the time.Strata is lucky to have an employee like Jess.During the build process Jess was there all the time to update about process. After all thanks to strata for well use of technology via VIP Lounge. This is a great service with which we manage to see all the building process and some nice sneak pic by Jess. Thanks to Darren for looking after us after our move to new home. Overall we like Strata and definitly recommend it to friends.

Ashish · 14 July 2019

★★★★★ 4/5

Trustpilot

Mark & Wendy From start to finish

From start to completion Tami and then Melissa have been very supportive and helpful through the whole process. Quite a few bits on the snagging list but almost all complete. Excellent work in the bath and shower rooms, plastering could have been smoother all over the house and painting could have been to a higher standard Some areas of sloppy workmanship but these were put on the snagging list - paint on doors, different screws in the kitchen doors both chrome and brass, one stone window is in but when fitting blinds discovered it was out of shape and not level. Complained about the lawn but its still very poor, not joined correctly and different colours of green so must be from different suppliers, not happy but nothing happened hence now having most of it turned into a patio. Site manager Jon has been very helpful and always there to help along with Melissa and previously Tami was fantastic. All in all good build but still in the early stages of living there

Mark · 5 July 2019

★★★★★ 4/5

Trustpilot

Buying another Strata Home!

Buying another Strata Home! Having already bought a Strata home, which I am currently living in, we decided to move to another area and looked at the Attitude site in Castleford where Karen Cole was the Customer Manager. Karen has been fantastic since we started our journey to our second Strata home; so friendly and professional and extremely helpful. She really has changed our lives by endlessly helping and informing us, where nothing is too much effort. Karen, you're a star and can't wait to move into my dream home in the very near future where I know you and the site team will look after us.

JillyChops · 14 June 2019

★★★★★ 5/5

Trustpilot

Excellent Customer Service and Quality Build

My husband and I have just moved into our Strata home and we could not be happier! Zoe our sales lady, was absolutely brilliant from the moment we stepped into the showroom and is still providing support after move in day. We quite simply could not have made the move without Zoe, she provided an excellent service by being on the ball and making sure she was across all stages of the process from choosing the property to moving in and beyond. She kept the chain moving and kept us up to date at every stage. She helped us get our dream home by providing advice on the right combination of upgrades and property size that suited our budget and lifestyle. Nothing was ever too much trouble for Zoe and she maximised the full buying experience by offering site visits throughout the build process, as and when was safe to do so and was on hand to answer any questions. When we moved in, within a short time on completion day, she sent notification of our occupancy to all the relevant utilities. Zoe was patient and professional at all times, which helped enormously during very stressful periods of the moving process. We also had a home demo by site manager Greg, who spent time showing us how everything worked and talking us through issues we might experience when moving into a new home, such as settlement cracks etc. In addition to this he was all over any minor snagging issues and they have already. His attention to detail is refreshing as is his high standard of build quality. The quality overall is far superior to any of the new home developments we have seen. The experience so far from Strata has been wonderful, from the many email updates advising us on our build stage, the VIP Lounge where we can chart our progress to the outstanding service from Zoe and Greg. We would highly recommend a Strata Home to anyone. A five star review for a five star builder that delivers.

Tink · 10 June 2019

★★★★★ 2/5

Trustpilot

Poor quality and poor aftercare

We was rushed into our property at the end of June last year so they could hit their year end sales, our property wasn’t even finished on the day we was handed our keys; missing splash backs, wardrobes missing, no outside lights, no turf just to name a couple. We also had to clean the house before we moved in as this wasn’t done due to them still working in the property as we was handed the keys. When we was walked around the property by the site manager he couldn’t stress enough that ‘we will find problems’ which is fine as you expect some with a new build but assured us if we get a list together they will rectify them. After this it’s been a complete battle to get anything rectified, our roof leaked and this took a month to rectify due to broken promises. Once we had our outside light fitted (this was on a Friday when myself and my Husband was at work) we got home and this had tripped all of our lights due to a faulty circuit and wasn’t rectified until the following week. Our en-suite toilet leaked twice and both times took over a month to rectify, whilst I was 8 months pregnant. We have had loads of minor snags that aren’t still rectified but we are passed the point of battling as it drains the energy out of you. They also missed our outside tap (apparently doesn’t come standard they tried telling us) but every house on street has one, it’s on our blue prints and when speaking to neighbours they haven’t opted for one and was told comes as standard. Strata finally agreed that they would rectify this and fit our tap in January, it’s now June and still not done after 3 failed attempts of them coming! We love our house but the customer care and standards are so poor which has completely ruined our first time buying a house.

Jaimee · 10 June 2019

★★★★★ 4/5

Trustpilot

Great home builder

Review for house purchase in Definition estate in Derby. The experience of buying a house through Strata has been mostly great and they have given us a good level of support from the moment of reservation throughout completion and afterwards. A special thanks to Tara Osman who helped guide and advise us through the whole process.As always, I believe there are some ítems that can be futher improved. For us, one apparent issue was the communication (or lack of) between production and sales team regarding our move in date, which went back by a month at the last minute and the production team had not made the sales team aware of this.In terms of the quality of the house, it is mostly really good, with just a few suggestions on our side. Garden Fencing: is designed so that it has gaps which means there is no privacy in the garden and everything can be seen from the street and neighbours. We are having to rework the fence now to be able to get some privacy.Snags: the on-site team have been mostly really supportive and understanding and helped us resolve all of the usual minor snags. However, we have found that we need to insist and chase more than expected to get things done which means extra work and hassle for us.Finally, another improvement suggestion would be to have a wider range of extras being offered. I found that these were fairly limited and ítems such as curtains/blinds and lighting fixtures could have been offered so as to reduce the level of work that is required post move-in.Other than that, we are 8 weeks into our new home and almost a year since we first reserved the house with Strata. Overall, very happy with the support from Strata and would not hesitate to recommend them to a friend.

Victor · 9 June 2019

★★★★★ 5/5

Trustpilot

Recently purchased my first home at…

Recently purchased my first home at Epitome Strata in Wakefield.As a first time independent buyer, there was a lot I was unsure about when it came to buying a house. From the start, Tami and the team at Epitome Strata were incredibly helpful and responsive when it came to purchasing my home. Not only was the customer service incredible, but the home itself was what really sold me. As soon as I had a look at the Livorno plot, I was blown away by the standard of fittings and finishing in this new build property. After purchasing my home, with a only a few small bumps along the way, I was able to move into my new home within the space of two months from placing my reservation fee. I have also been incredibly impressed with the team's help in ensuring I settled into my home well; dealing with all my snags in a timely manner and to a great standard.I would recommend Strata to almost anyone looking to buy a new build home!

Lewis · 3 June 2019

★★★★★ 5/5

Trustpilot

A huge thank you to Strata

A huge thank you let to all of the Strata team that have helped us purchase, move into and get settled in our new home. Admittedly we just came to view the show houses at Belong to see what they were like and then straight away we could really visualise ourselves living here! Esna, Charlotte and the sales office team have been great and very personable. Their customer service is exceptional. Andy the Assistant Site Manager has been a real star throughout, not only with getting our snagging list sorted but also down to the little things like helping my wife carrying in the shopping!

Peter · 2 June 2019

★★★★★ 5/5

Trustpilot

Being part of Definition Strata

Being part of Definition Strata has been an amazing experience.Watching my house being built is a once in a life time opportunity and Jess has been keeping me updated and well informed. What is considered to be one of the most stressful experiences in life has been a walk in the park as I've had Tara and then Jess by my side. Strata have started doing Fika Saturdays which has been a great opportunity to meet people in the same boat as I am in our new community. Overall, a great experience with a lovely, friendly, helpful staff team. I would do it all again and highly recommend Strata.

Amanda · 11 May 2019

★★★★★ 5/5

Trustpilot

Belong at Strata Eckington

The buying experience which was handled by Charlotte and Esna has been very smooth and efficient with very few problems, the few we have experienced were dealt with quickly and with minimal fuss. The build quality seems to be excellent with no serious problems. Bob the site manager has always been approachable and helpful .We would like to extend a special thank you to Andy Brailsford who has been very helpful and attentive throughout the process of moving in and sorting out the few snagging issues.

Wayne · 7 May 2019

★★★★★ 2/5

Trustpilot

Poor customer care

Poor customer care, nobody is taking responsibility for ANYTHING. Moved in July 2018 - still haven't got street lights 9 months later.The street is an absolute mess after the road has been dug up - this is either side of our drive which we have to reverse out of. Weeks later its the same after chasing.Our downstairs toilet has been blocked twice (no fault of our own).We had been informed (along with the rest of the street) that we would have a fence by the public footpath which now isn't happening as no planning permission can be granted so the one side of this path has been left as a dumping ground with a silver prison fence. There is a video of the site which the house is on and it is nothing like this visual its very far from it.We had to chase to get the landscaping sorted - I think originally we chased in Jan 2019 & this wasn't started until end of March/April. Our house is built behind the showroom so you would expect this landscaping to be done first and move down site but no, this was ignored. You have to constantly chase and chase to get any kind of answer and the ones I do get are not helpful in the slightest. Again with emails you don't seem to get a response and everyone who has complained seems to get the same generic email forwarded on. We had a leak in the kitchen which I am still waiting for this to be plastered and painted.There is a current facebook page for the KUDOS estate and there is nothing but bad and negative comments for the whole site. Bad communication & no responsibility. I would not recommend anybody as a first time buyer like us to buy a strata house.

Miss · 29 April 2019

★★★★★ 5/5

Trustpilot

Intrigue ossett

We are just in the process of purchasing our dream home from Strata. Our main contact has been Marilyn and she has been truly amazing. The intrigue site in Ossett has been one we have been interested in for a number of months. I've spoken at least every week to Marilyn trying to secure a house whilst still trying to sell mine. Marilyn has gone above and beyond what is required of her.Two week ago Marilyn changed development but has still kept in touch, I've since been dealing with Jenny and once again she has provided exceptional customer service. Thanks Strata . We can't wait to move in

Nicola · 18 April 2019

★★★★★ 5/5

Trustpilot

Temptation - Burton-on-Trent

We part exchanged our old house for a new house on the Temptation site in Burton. This is the second new build we have bought, and in terms of information provided and up front support, Strata are clear winners compared to our previous builders.The part exchange process took around 8 weeks from start to finish, with around 3 weeks of that being due to a delay from our mortgage provider - so all in all, pretty speedy! We chose to use our own solicitors, and there were occasions where I felt as if I had slowed the process down or caused some inconvenience by doing this, but ultimately it didn’t affect the overall experience.The sales experience was second to none, Zoe was and is excellent, had no issues with our *many* visits to check out our new house before we moved in or the fact our three year old has a lovely tendency to talk over her every time she tries to tell us something important! In terms of snagging, everything I have raised so far has been dealt with promptly - for example, a slow running tap we flagged 48 hours before we moved in was fixed before we arrived, and a cracked patio door was replaced within a week. Greg the site manager has been excellent in checking in on us, but despite the fact the house has been up for almost a year, there hasn’t been a great deal for us to flag!Overall, no complaints here, and we would definitely recommend the Temptation site to anyone.

Sarah · 18 April 2019

★★★★★ 5/5

Trustpilot

Nothing short of amazing

Initially I wasn’t planning on purchasing a house, I was just taking my sister round to different show houses around West Yorkshire but then we stopped at ambition and the great service we received from Kathryn nudged me into moving in my new home now 1 year on. Kathryn has been nothing short of amazing along with Danielle, they continuously kept us updated and pushing for both our houses to be complete as soon as possible given our situation at the time and I can honestly say that myself and my sister are both happy with our new homes. Definitely recommend strata to all and if you happen to be served by Kathryn/Danielle.... you won’t leave disappointed

Bashir · 6 April 2019

★★★★★ 5/5

Trustpilot

We have just moved into our new Strata…

We have just moved into our new Strata home at Ambience and what a fantastic experience from start to finish we have had. We want to give great thanks to Jessica who is the most polite, happy and highly professional person. She has helped us all the way through the process of owning our new home and has sorted out anything we have asked. May we say that Jessica is a great asset to the Strata team and has given us positivity in owning a Strata home. Thanks again Jess and Strata. Steve & Tina

Stephen · 28 March 2019

★★★★★ 5/5

Trustpilot

We’ve had a fantastic experience with…

We’ve had a fantastic experience with strata - they helped us sell our property and kept us informed every step of the way with the new house. Darren has been very open and honest with any issues he’s had with the house and we’ve always had every confidence in Jess about anything we have been unsure of. They haven’t filled us with any jargon or things we weren’t sure of which has been amazing. So excited for our new home and all the information from the teams at Strata has only added to this - they deserve the 5 stars!

The · 28 March 2019

★★★★★ 5/5

Trustpilot

Our experience with Strata and with Jess

Our experience with Strata and with Jess in particular has been brilliant from the start.I always remember that it was Jess' day off when I was wanting to sort out the reservation for our new home. Jess spent a lot of time talking to me that day and I will always be thankful for that. Ever since that day we have had a smooth journey up to the day we move into our new house (tomorrow)Jess has been in contact regularly and has always been kind, funny and approachable as well as being professional. We have never had much luck with moving houses, renting and estate agents but buying our first home has been easy, stress free and enjoyable.

Aaron · 28 March 2019

★★★★★ 5/5

Trustpilot

We bought our first house at Temptation…

We bought our first house at Temptation in Burton on Trent. We’ve had nothing but a positive experience with strata. From reserving to completion they’ve been speedy, communicative and helpful! Zoe our customer care manager is lovely and made us feel really comfortable. She talked us through each step of the process and always had time to chat and take an interest in our house/experience.We were kept in the loop through the whole experience and we felt like they were doing this properly but quickly too. Our mortgage advisor provided by strata, Lee was brilliant. He was on hand to help with absolutely anything, it was simple and easy and he really went the extra mile. Every person we’ve dealt with has been lovely! Our builder, Gregg has been on hand since our home demo and definitely knows his stuff. Really friendly, knowledgable and helpful. Would 100% recommend strata to anyone (and have been doing so!) everything is well designed, the house is a joy to live in!

Joe · 24 March 2019